CompTIA A+

B. 62.10.1.1

Which of the following is a public IP address? A. 10.0.0.1 B. 62.10.1.1 C. 172.16.0.1 D. 192.168.1.1

B. ATX D. MicroATX

Which of the following motherboards are you most likely to see in modern PCs? A. AT B. ATX C. Baby ATX D. MicroATX

Identify the problem; establish a theory of probable cause.

What are the first two steps (in order) of the Troubleshooting Theory?

recycle them or have them picked up by a hazardous waste program

What are two proper ways to dispose of CRTs?

400 megabits per second

What is the top data transfer speed possible under the IEEE 1394a standard?

motherboard

What part of the PC is the framework on which everything is built?

cool and dry

What should the conditions be like in the area where you store computer components?

commercial glass cleaners

What should you avoid using on LCD displays?

Mild soapy water and a damp cloth

What should you use to clean a mouse ball?

Phillips-head screwdriver

What tool should be in every technician's toolkit?

Let it air dry for 48 hours

After wiping down your keyboard with a mild cleaning solution, what should you do?

by unplugging the PC and all of its components

How can you protect your PC in the event of a lightning storm?

1 bit at a time

How is data transferred in serial communications?

63

How many devices can you daisy-chain on a single firewire connection?

the internet and the manufacturer

If you do not receive an MSDS with a product, where can you obtain one?

D. Most likely, if you move the standouts

If you have a PC with a full sized ATX motherboard and case and you decide you would like to upgrade the motherboard, can you replace it with a microATX motherboard? (select best answer) A. No B. Yes, if you reset the jumpers C. Yes, if you add more screw holes D. Most likely, if you move the standouts

No

If you have a PC with an ATX motherboard and case and you decide you would like to upgrade the motherboard, can you replace it with a BTX motherboard?

To the grounding wire of a wall outlet

If you use an antistatic wrist strap with a prong, where do you attach the prong?

127

In theory, how many USB devices can you daisy-chain together?

To a USB port on the PC

To what does a Type A USB connector connect?

Type C

What type of fire extinguisher should you use to put out a PC fire?

A. when it is cold B. when it is dry

What weather conditions are most likely to be associated with ESD? (select all that apply) A. when it is cold B. when it is dry C. when it is hot D. when it is humid

Field replaceable unit - a known good computer part to swap in or out in the troubleshooting process

What's an FRU?

Never

When is it appropriate to yell at a user?

When working around high voltage devices such as a power supply and CRTs

When should you always remove your antistatic wrist strap?

B. 25

Which of the following ports can be found on network cards? A. 10 B. 25 C. 34 D. 36

B. canned air C. non static vacuums

Which of the following products will do the best job of completely removing the dust from your computer? A. lint free cloths B. canned air C. non static vacuums D. paint brushes

D. 15 pin D sub in three rows

Which of these connectors can you use to connect a CRT monitor to a PC? A. 25 pin serial B. 9 pin serial C. 15 pin D-sub in two rows D. 15 pin D sub in three rows

A. Mini-DIN D. USB

Which of these connectors can you use to connect a keyboard to a PC? A. Mini-DIN B. 9-pin serial C. 25 pin parallel D. USB

Never

While troubleshooting a fairly routine printing problem, the customer explains in great detail precisely what he was trying to do, what happened when he tried to print, and what he had attempted as a fix for the problem. At what point should you interrupt him?

B. The system files were not transferred to the hard drive.

Your PC displays the message 'Non System Disk or Disk Error'. Which of the following will produce this result? A. The hard drive partition was not activated. B. The system files were not transferred to the hard drive. C. The CMOS lost the hard drive configuration. D. The system was not shut down properly.

HDMI

which connector provides high quality video and audio?