Computer User Support - Chapter 13: Printing

Match each key printing term on the left to the appropriate description on the right. Drag: A. Print driver B. Printer port C. Print queue D. Print server E. Print spooler Drop: 1. Software that allows the printer to communicate with the print device. 2. Connection point for the print device to connect to a print server. 3. Location on the hard disk that holds print jobs waiting to be processed. 4. Software process that sends print jobs to the print device. 5. Software process that captures print jobs from applications.

A-1 B-2 C-3 D-4 E-5

Inkjet printers spray microscopic dots of ink with precise, controlled movement. Which of the following components carries the printhead back and forth during a print job? A. Carriage assembly B. Rubber rollers C. Stepper motor D. Duplexing assembly

A. Carriage assembly

As an IT network administrator for your financial company, you have decided to set up document scanning services to digitize, store, and share the large number paper-based documents used in financial transactions. You want to be able to store these digitized documents offsite and make them available to all authorized employees from a centralized storage location for mobility and collaboration in real time. Which of the following document scanning solutions MOST closely matches your requirements? A. Cloud services B. Scan-to-folder C. Scan-to-email D. OCR

A. Cloud services

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following printer components is MOST likely causing the problem? A. Fuser rollers B. Print drum C. Secondary corona D. Primary corona

A. Fuser rollers

Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers BEST meets your company's printing requirements? A. Laser B. Thermal C. Dot matrix D. Inkjet

A. Laser

Which of the following is an advantage of connecting a printer to a network? A. Multiple users can print to the same printer. B. Printing speed is increased. C. Troubleshooting costs are decreased. D. You can use a less costly printer.

A. Multiple users can print to the same printer.

Which of the following are printer languages? (Select three.) A. PCL B. Capture C. Escape codes D. Pascal E. PrintDef F. PostScript

A. PCL C. Escape codes F. PostScript

Which component in a laser printer prepares the photosensitive drum for writing by causing the drum to receive a negative electrostatic charge? A. Primary corona B. Organic photoconductor (OPC) drum C. Transfer corona D. Fuser

A. Primary corona

Which of the following is the feed assembly on a thermal printer that is used to move the paper through the printer? A. Rubber platen B. Unwind spindle C. Paper feeder D. Stepper motor

A. Rubber platen

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem? A. The corona wire is dirty. B. The paper is poor quality. C. The photosensitive drum is wearing out. D. The fuser assembly is damaged.

A. The corona wire is dirty.

Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah's print problems? A. The wrong printer driver has been selected. B. The cable connecting the printer to the network is failing. C. The program used to create the document has a bug. D. The hard drive on the print server is corrupt.

A. The wrong printer driver has been selected.

You have just set up a color laser printer on a customer's Windows workstation. You have connected the printer to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select two.) A. Verify that the printer is working correctly by printing a test page. B. Set the print driver to print grayscale by default to reduce color toner consumption. C. Use the USBTEST utility in Windows to verify that the USB connection is working properly. D. Use Driver Rollback to make a backup copy of the new printer driver. E. Edit the printer's properties to configure paper tray and other device-specific settings.

A. Verify that the printer is working correctly by printing a test page. E. Edit the printer's properties to configure paper tray and other device-specific settings.

You have connected your printer directly to your Windows workstation with a USB cable. Which type of printer have you set up? A. A web-enabled printer B. A local printer C. A network printer D. A shared printer

B. A local printer

Inkjet printers are popular for small businesses because they provide good quality printouts. However, fuzzy lines can appear in artwork, or colored areas in images can sometimes start and stop before they should. Which of the following should you do when this happens? A. Clean the printhead B. Calibrate the printer C. Clear the paper jam D. Replace the ink supply

B. Calibrate the printer

Which of the following functions are enabled by Server Message Block (SMB) protocol when using the scan-to-folder network document scanning method? (Select two.) A. Secure transmission through SSL encryption B. File, print, scan, and device sharing C. Ability to use the Windows Fax and Scan utility to enable transmission D. Targeting of individuals or groups E. Client-server network communication

B. File, print, scan, and device sharing E. Client-server network communication

One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following printer components (if adjusted or replaced) would BEST fix the printer? A. Photoreceptor drum B. Fuser unit C. OPC drum D. Toner hopper E. Laser

B. Fuser unit

What is the best way to set up a Wi-Fi-incompatible printer to provide the most reliable wireless printing? A. If the printer is Bonjour-enabled, use workstation discovery with the Bonjour service. B. If the printer is Ethernet-capable, connect it to the network through a wireless router. C. If the printer has a USB port, plug in a USB wireless adapter. D. Share the printer from a computer that has a wireless network connection.

B. If the printer is Ethernet-capable, connect it to the network through a wireless router.

Which of the following is the ONLY type of printer that can print multi-part forms that use carbon paper? A. Inkjet printer B. Impact printer C. Thermal printer D. Laser printer

B. Impact printer

Which term refers to the portion of the hard drive where print jobs are stored before going to the print device? A. Printer port B. Print queue C. Print driver D. Print device

B. Print queue

You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to the laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. Which of the following would MOST likely fix this type of ghosting image? A. Use a heavier weight paper to avoid paper shift. B. Replace the imaging drum, as it is probably at end of life. C. Vacuum the fuser assembly to clean off excessive ink toner. D. Remove the toner container and gently shake it to remove clumps from the image toner.

B. Replace the imaging drum, as it is probably at end of life.

Jeremy has just purchased an entry-level filament 3D printer to create three-dimensional game accessories. He has just printed his first game piece, but there are problems with adhesion between the filament layers, and the final piece is slightly warped. Which of the following BEST provides the solution to Jeremy's issues? A. Calibrate the extruder B. Use a heated bed C. Calibrate the stepper motors D. Calibrate the build platform

B. Use a heated bed

You are testing a printer that you just installed by using the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the MOST likely cause of the problem? A. A problem with the printer power supply or power cable B. Wrong printer driver C. Bad printer memory D. Wrong toner cartridge

B. Wrong printer driver

In order to edit print server properties in Windows 11, which section do you need to select from the Settings menu? A. Accessibility B. Bluetooth C. Bluetooth & devices D. Network & internet

C. Bluetooth & devices

Which of the following is a type of printer that is considered very noisy because it hits the printhead on the paper? A. Laser B. Inkjet C. Dot matrix D. Thermal

C. Dot matrix

A customer who uses a Windows computer purchased an Inkjet printer from your store. He recently called to complain that the colors in the photos he prints on his new printer do not match the colors in the original photos. Which of the following actions will MOST likely resolve the issue? (Select two.) A. Run the Windows FIXCOLR utility to automatically calibrate the driver's color settings. B. Instruct the customer to upgrade to a color laser printer. C. Download and install the latest printer drivers. D. Use the Color Management tab of the printer driver to calibrate the driver's color settings. E. Educate the customer on the limitations of Inkjet printers. F. Use Driver Rollback to restore an earlier version of the printer driver.

C. Download and install the latest printer drivers. D. Use the Color Management tab of the printer driver to calibrate the driver's color settings.

As an IT technician, you added a printer for a client. When you did this, you were prompted to select and install the drivers. Which of the following can you do to avoid repeating this step for subsequent clients? A. Configure a wireless print server to be accessible on the network. B. Reconfigure the printer as a wireless printer so that the printer drivers are not necessary. C. Install the printer drivers on the print server. D. Configure the computer for each client to act as a print server.

C. Install the printer drivers on the print server.

What is an advantage of using scan-to-email over scan-to-folder network document scanning? A. It can transmit larger files. B. It is supported by the SMB protocol. C. It supports SSL encryption. D. It can share scanned files to the network.

C. It supports SSL encryption.

Which printer permission would you assign to a user so that they can pause the printer? A. Print B. Manage documents C. Manage this printer D. Pause printers

C. Manage this printer

When an application (such as Microsoft Word) sends a print job to the printer, which of the following manages the printing process? A. Printer port B. Print driver C. Print spooler D. Print queue

C. Print spooler

Several employees have called you to complain about the default configuration settings on the network printer. One has asked to change the page orientation, another has wanted to change the collating setting, and another asked about duplexing. Which of the following print features would allow the employees to make the requested changes to their print jobs? A. Print server B. Print spooling C. Printer Properties D. Print queue

C. Printer Properties

Which printer management feature would you use to view the drivers that a printer uses? A. Print spooling service B. Print queue C. Printer Properties D. Print Server Properties

C. Printer Properties

Which printer management features would you use to view the port that a printer uses? (Select two.) A. Print queue B. Print Queue Properties C. Printer Properties D. Print spooling service E. Print Server Properties

C. Printer Properties E. Print Server Properties

You have an Inkjet printer attached to the laptop computer in your home office. With a document ready to print, you select the Print option from your word processor. Unfortunately, shortly after the job has started, the printer stops printing. You turn the printer off. Which of the following actions should you perform to fix the printer? A. Remove the jammed paper from the way it entered the printer. B. Remove the jammed paper by restarting the printer, which automatically attempts to clear the paper jam. C. Remove the jammed paper following its regular path. D. Remove the jammed paper by sending another file to the printer.

C. Remove the jammed paper following its regular path.

Aubrey, an employee in the marketing department, has told you that when she prints to her laser printer, faint ghost-like images are being printed on her new page. As an IT administrator, you check with other employees who use the same printer and find that they are not experiencing the same problem. Which of the following would be the BEST fix for this issue? A. Replace the imaging drum, as it is probably at end of life. B. Remove the toner cartridge and gently shake it to equally distribute the image toner. C. Use pre-printed paper that has been printed with laser-compatible print toner. D. Use 99% isopropyl alcohol and a soft cloth to gently clean the imaging drum.

C. Use pre-printed paper that has been printed with laser-compatible print toner.

Your system administrator shared a USB laser printer connected to your Windows 11 system so other users on the network could send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Which of the following BEST describes the reason you cannot delete the print job? A. You do not have the Manage network printers permission. B. You do not have the Print permission. C. You do not have the Manage documents permission. D. You do not have the Manage this printer permission.

C. You do not have the Manage documents permission.

Which of the following dot matrix printer components converts impulses into physical movements that cause small hammers to strike the printhead? A. Daisy wheel B. Tractor feed C. Logic board D. Electromagnet

D. Electromagnet

You want to scan a variety of family history documents and photos, many of which are very large. There are also some family history books that you need to scan. Which of the follow scanners will MOST likely meet your scanning needs? A. Stand-alone scanner B. Multi-function printer (MFP) scanner C. Network scanner D. Flatbed scanner

D. Flatbed scanner

Which type of printer uses a drum, plastic toner, and fuser to create a printed page? A. Dot matrix B. Ink jet C. Dye sublimation D. Laser

D. Laser

Which of the following methods can be used to connect a printer to a network? (Select two.) A. Plug a network cable into your printer's USB port. B. Plug a USB-to-Ethernet adapter into your printer's USB port. C. Plug a network cable into your printer's serial port. D. Plug an Ethernet cable into the printer's network port. E. Connect your printer to an external print server device that is connected to the network.

D. Plug an Ethernet cable into the printer's network port. E. Connect your printer to an external print server device that is connected to the network.

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picks up the print job, only the top half of each page is printed, and the bottom half is blank. Which of the following will MOST likely rectify this issue? A. Instruct her to avoid sending complex print jobs to the printer. B. Install additional memory in her workstation. C. Update the printer driver on her workstation. D. Ask the network administrator to increase the speed of the network link in her department. E. Install additional memory in the printer.

E. Install additional memory in the printer.