COMS - Final Exam Questions
Listening to the meteorologist describe the path of the storm to determine if you should cancel your outing that day.
critical listening
When listening to a politician during a rally, Rosalie paid careful attention to the speaker, the situation, and the speaker's ideas. Rosalie was engaged in
critical thinking.
Based on this scenario, what behavior does Mia most need to work on to improve workplace communication?
cross-cultural skills
Mariana and her boyfriend, Thomas, were having a fight because Thomas doesn't call when he says he will. During the fight, Mariana described Thomas's behavior, suggested possible reasons why he didn't call, and asked for an explanation. Mariana was utilizing
perception checking.
Which of the following is a way in which you can be more descriptive?
perception-checking and defining terms
The process of using senses to acquire information about the environment is called
perception.
Emil and Freya have nicknames for each of their friends that only Emil and Freya know. They are using
personal idioms.
"Hi, how are you?" is an example of
phatic communication.
Trina's group discussion question, "What should the university's policy be regarding frequent class absences?," is an example of a question of
policy.
Organizations that generate and distribute power and control within society have a(n)
political orientation
The study of language as it is used in a social context is known as
pragmatics.
A negative attitude toward a group of people because they are who they are is referred to as
prejudice.
A preformed opinion based on insufficient knowledge or irrational feelings is termed
prejudice.
After a fight with his girlfriend, Brett sits by himself and evaluates his relationship with his girlfriend. He is engaged in dyadic communication.
f
All conflict is unhealthy and destructive.
f
All types of sources are good sources of information.
f
Assigned groups occur when a group of people decides to form a group but they are not appointed to be part of the group.
f
Communication quantity increases communication quality.
f
Communication skills will help you get a job but have little relevance in helping you to succeed at work.
f
Cultural relativism is the belief that your own group is superior to all other groups.
f
Directly copying only small chunks of information without citing the source is not considered plagiarism.
f
During her group meetings, Jirah often tells stories, which is an example of a self-centered function.
f
Ethical standards are the same in every discipline and culture.
f
Evaluation occurs when the first person treats the second as a person of lower status.
f
Generally, we are able to accurately identify deceptive behaviors.
f
Heterosexist language implies that everyone is homosexual.
f
I drink pop, not soda" is an example of ageist language.
f
If Demetri only sees and believes what he wants to see and believe, he is engaged in selective exposure.
f
If you are listening, you cannot also be speaking.
f
In the United States, emblems are for formal messages.
f
In the future, group work in business and industry is expected to decline.
f
Indexing is a collection of symbols, letters, or words with arbitrary meanings that are governed by rules.
f
Lakoff contends that liberal thinkers are more likely to respond to a message that mirrors the Strict Father style of message.
f
Leaders should suppress creativity, as it creates problems in the group later on.
f
Offering personal reactions or judgments is known as descriptiveness.
f
One way to improve language skills is to recognize that observations and inferences are the same.
f
People in collectivist cultures tend to value independence, directness, and clarity.
f
People perform their roles as source and receiver independently.
f
Perception is objective because it is based on facts rather than feelings or emotions.
f
Reflexivity should be avoided in order to improve intercultural communication skills.
f
Shaking your head "no" without saying anything is a way that nonverbal cues emphasize verbal cues.
f
Someone's culture has no bearing on his or her perception.
f
Supporting material should be relevant and subjective.
f
Task-oriented groups never contain relational aspects.
f
The Health Communication article, "It Just Kind of Happens": College Students' Rationalizations for Blackout Drinking, claims that blackout drinking is something freshmen student do and that there is little evidence that it is a behavior that continues throughout one's collegiate career.
f
The Health Communication article, Perceived Effectiveness of Antismoking Ads adn Association with Quit Attempts Among Smokers: Evidence from the Tips From Former Smokers Campaign, focused solely on a small set of college students--only 19 students.
f
The Health Communication article, Perceived Effectiveness of Antismoking Ads adn Association with Quit Attempts Among Smokers: Evidence from the Tips From Former Smokers Campaign, provided significant information because it focused on a select former smokers from a small community.
f
The second stage of friendship development is when friends feel established in each other's lives.
f
Time is saved and wasted in Sometime cultures.
f
Time is viewed the same in all cultures.
f
To check your understanding of a statement, you should use "you statements."
f
To indicate liking, we use bigger gestures and a rigid posture.
f
Translating your thoughts into words is referred to as decoding.
f
Trustworthiness and goodwill are easy to establish in a short amount of time.
f
Using closed communication channels can improve your intercultural communication.
f
Verbal citations are oral explanations of a source, how recent the information is, and what type of qualifications the source has.
f
Violations (as per nonverbal expecancy violation theory) are always negative.
f
When receiving a poorly written text message, our working memory helps us interpret it and assign meaning.
f
While nice to have, affection is not essential in interpersonal relationships.
f
Asking questions about the company during an interview indicates that you have not researched the company and are not interested in the job.
false
Communicating with coworkers via Facebook or private e-mail accounts is an example of formal communication.
false
Keeping questionnaires anonymous can reduce the value of the information on them.
false
Objective statements are at the very end of the résumé.
false
Organizations with a pattern-maintenance orientation help mediate and resolve discord among members of society.
false
The immediate purpose of a speech broadly states the goals of your presentation.
false
The interviewer can refuse to hire applicants who are older than 40 years of age.
false
When Gia's boss talks to her, her boss is utilizing horizontal communication.
false
A raised eyebrow, a thumbs up, an enthusiastic exclamation, and silence are all examples of
feedback
The verbal and nonverbal responses to a message are known as
feedback
Verbal and nonverbal responses to the speaker are referred to as
feedback
When organizing stimuli, the focal point of your attention is the
figure.
When Trey first met Charlotte, he noticed her clothing, attractiveness, and communication skills, and he drew conclusions about her. These conclusions are known as a
first impression
In his speech, Botan reported that he personally visited an office to see what they do there. What term best describes Botan's example?
first-person observation
Dr. Chen put his students into groups. He then picked one student in each group to be the leader and one student to be the secretary. What type of roles are the leader and secretary?
formal
Five years ago, Rosa ate at a restaurant and did not like the food. She has not eaten there since, and she still says that the restaurant has terrible food. In what activity is she taking part?
frozen evaluation
What type of résumé would organize all teaching jobs together and all sales jobs together?
functional
"Chairman," "fireman," and "mailman" are examples of what kind of language?
gender-biased
Indexing can help you avoid
generalizing.
An interactive network of computers with specialized software allowing users to generate solutions for unstructured problems is known as a
group decision support system.
Identity factors of perception can include
hair color and height.
The act of receiving sound is
hearing
a secret crush on someone
hidden
If you wanted to search for the history of computers, but you did not want to include information about Bill Gates, which search terms would you use?
history of computers -"Bill Gates"
Morgan and Molly are both baristas at the coffee shop. What type of communication occurs when the two women talk to each other?
horizontal
When Jack works with other tellers to solve problems for customers, he is participating in _____ communication
horizontal
Swetha is going to be interviewing people for a job opening. Which question is she legally allowed to ask?
how do you handle workplace conflict
To check your understanding, you should
identify areas of confusion.
Which of the four issues of group leadership did the leader address in the first meeting?
identifying the task of the group
Ann is elderly and often finds that younger people tend to talk to her using loud voices and simple language.
identity factors
Louis is very careful about only posting flattering pictures of himself on Facebook. In doing this, Louis is engaged in a form of
impression management.
Small groups help us meet our needs of
inclusion, affection, and control.
What three interpersonal needs are satisfied through interactions with others?
inclusion, affection, control
In the beginning of her presentation, Mandy attributed some information to a particular website. Later on in the presentation, she directly quoted from the same website and did not attribute the information to the website. How would you describe what Mandy did?
incremental plagiarism
If someone stereotypes, he or she is failing to
index.
Which of the following cultures values freedom, choice, uniqueness, and independence?
individualistic culture
Tim enjoys working by himself and values competition over cooperation. Tim is most likely from a(n)
individualistic culture.
Manny assumes that since some of the students are against the death penalty, other students will also disagree with the death penalty. This method of analyzing the audience is called
inference
Conclusions drawn from observations are
inferences.
Juan saw that his teacher wore a ring on her left hand and concluded that she was married. What type of behavior does this indicate?
inferring
Grapevine communication is a type of _____ communication.
informal
Jack is using _____ communication when he has casual conversations with other people who work at the bank about their families.
informal
Renaldo is able to use the library website to locate, evaluate, and use information for his class presentations. What term best describes this ability?
information literacy
Victor enjoys hanging out with his friends every day, but sometimes he feels the need to be by himself.
integration versus separation
The process of using messages to generate meaning between at least two people in a situation that allows mutual opportunities for both speaking and listening is known as
interpersonal communication.
During perception, we assign meaning to stimuli. This is termed
interpretation
All of the following types of communication are used to manage impressions EXCEPT
interpretation.
Assigning meaning to stimuli is a part of the perceptual process called
interpreting.
Communication that includes our experiences, feelings, attitudes, and opinions is _____ communication.
intrapersonal
Which phrase best describes profanity?
language that is disrespectful of sacred things
A woman in a television commercial said that she loves to use a particular type of cell phone because it has a big screen and is easy to use. What kind of testimony is this?
lay
Which of the following would be a good way to avoid ethnocentrism?
learn about the strengths and weaknesses of your own culture by learning more about other cultures
When would be the best time to engage in critical listening?
listening to commercials
Lecture listening includes
looking for how you can use the information.
The most meaningful way to demonstrate interest in a job interview is by
maintaining eye contact.
What kind of communication always has a mediator between the sender and receiver?
mass
The understanding of the message is referred to as the
meaning
While sitting in class, Horace couldn't pay attention because he was nervous about an exam in his next class. Which barrier to listening is present?
mental distractions
The verbal and nonverbal form of the thought that one person wishes to communicate to others is the
message.
A group of individuals whose ideas are undervalued, underestimated, and sometimes unheard is known as a
muted group.
In which stage of friendship do people think of themselves as friends and begin to establish their own private ways of interacting?
nascent friendship
Anything that interferes with receiving or interpreting a message is known as
noise
Coughing, daydreaming, and an excessively hot room are examples of
noises
Repeated behaviors in groups can form a
norm
Standpoint theory maintains that in order to understand another person's standpoint in relation to our own, we must strive for strong ___________.
objectivity
Before his speech, Nori used his senses to interpret information about his audience. What type of audience analysis is this?
observation
How can you assess the attitudes of audience members?
observation
Manny heard students in the class discuss the death penalty, and two students noted that they are against the death penalty. This method of analyzing the audience is called
observation
Methods of analyzing an audience include
observation, inferences, research, and questionnaires.
Jenni keeps a schedule book full of meetings and appointments. Jenni is likely part of what type of culture?
on-time
Hans is nearly seven feet tall, which is obvious to him and everyone around him. Into which quadrant of the Johari window would this characteristic fit?
open
Longer-term memory is
our permanent storage place for information.
What type of orientation does an organization have if it promotes cultural and educational regularity and development within a society?
pattern maintenance
After a difficult test, Alonzo asked his friends if they found the test to be difficult as well. What mode of being descriptive was Alonzo using?
perception checking
he study of how we use language to evoke meaning in others is labeled
semantics
If people in a marginalized group relate mostly to their own group and very little with the dominant group, they are trying to meet their goal of
separation.
Common ground comes from
sharing characteristics and communicating.
When someone sees several people carrying musical instruments, he or she often groups these people together into "a band" because they resemble one another. This means of organizing stimuli is also known as
similarity.
Mei said she aced a test. "Aced" is an example of
slang
What type of communication includes three to ten people and can be intimate or formal?
small-group
An individual who has a thought that he or she wishes to communicate is a
source.
Groups of people who have an interest in the actions of an organization are known as
stakeholders.
Categorizing people based on age, sex, race, or sexual identity is often called
stereotyping
Gio believes that all tall black people are basketball players. Gio is
stereotyping.
What is an example of a dominant culture?
straight people
Brea purposefully dodges questions about conflict within the company when an interviewee asks her about potential problems in the organization. What type of communication is Brea utilizing?
strategic ambiguity
Satisfying, long-term relationships are often characterized by
stubbornness.
When writing about job duties on your résumé, which of the following would be best to use?
supervised eight employees
Examples, surveys, testimonies, and explanations are types of
supporting materials.
An atmosphere of openess in which members care about one another and are connected is known as
supportiveness.
The process of development of the self through messages and feedback from others is referred to as
symbolic interactionism.
Val and her husband, Eric, are both from the Midwest and both have earned a master's degree. What term best describes their relationship?
symmetrical
What rules govern the order of words within phrases and clauses?
syntactic rules
"Symbolic interactionism" is the term used to describe the process of development of the self through messages and feedback received from others.
t
A behavioral role develops naturally within a group.
t
A positive first impression can be easily reversed, but a negative first impression can persist even when information contradicts it.
t
According to Burke's Pentad, there are five points of emphasis that make up a rhetorical event. They include: Act, Agent, Agency, Scene and Purpose.
t
An effective communicator considers the needs and expectations of others when selecting messages to share.
t
An effective problem-solving process begins with an appropriate discussion question.
t
An operational definition identifies something by revealing how it works, how it is made, or what it consists of.
t
An understanding of the concept of Agent, according to Burke's Pentad, does not need to be a speaker. The Agent can be an organization.
t
Based on a person's vocal cues, we form impressions of how he or she looks.
t
Communication plays a major role in nearly every aspect of your life.
t
Credibility can be established through one's sincerity and goodwill.
t
Due to the sleeper effect, a low-credibility speaker's message can gain influence over time.
t
Dyadic communication allows for a great deal of feedback, and it occurs between two people.
t
Emojis are a form of nonverbal communication.
t
George Lakoff contends that the Strict Father metaphor describes the preferred communicative style of conservatives.
t
Grouping stimuli into meaningful units is a part of perception called organization.
t
Groups allow us to influence society and create change.
t
Groups can be formed for the purpose of resolving conflict.
t
If a speaker is bold, energetic, and assertive, the audience is likely to perceive the speaker as having dynamism.
t
If someone feels torn between spending time with a significant other and being alone, he or she is experiencing a dialectic tension.
t
If someone nods to indicate that he or she understands a message, he or she is providing feedback.
t
If someone paraphrases and provides feedback, he or she is utilizing active listening.
t
If two people are friends because both like sci-fi movies, their motivation for starting a friendship is due to similarity.
t
Individualistic cultures place "I" before "we."
t
Interpersonal communication includes our conversations with waiters.
t
Language and culture are intertwined.
t
Males touch others more often than females touch others.
t
Men and women seek other people who are of similar attractiveness.
t
Nonverbal Expectancy Violation Theory recognizes that we have certain expectations of others' nonverbal behaviors. These expectations may be social, meaning widely accepted, or idiosyncratic, based on a relationship, context, or knowledge of the person.
t
Nonverbal communication is ambiguous, in part, because people use the same code to communicate a variety of meanings.
t
Nonverbal movement is categorized on the basis of functions, origins, and meanings.
t
On-time cultures see time as something that can be controlled.
t
Paraphrasing can help improve your use of descriptive language.
t
People attempt to present an idealized version of themselves by using impression management.
t
Ryuya is from an uncertainty-rejecting culture, which is likely to reject outsiders and to prefer to have many rules.
t
Saying that something is "as old as time" is an example of a cliché.
t
Short-term memory is limited to about twenty seconds without rehearsal.
t
Stereotyping can occur because people have had a positive experience with a person from another culture
t
Students should listen for lecture cues that stress points in a lesson.
t
During her presentation, Milania is perceived as honest, sincere, and kind. Which dimension of credibility is demonstrated?
trustworthiness
Four important dimensions of credibility are competence, dynamism, common ground, and
trustworthiness.
Diana is from a culture that accepts immigrants and is very tolerant of diversity. Diana is most likely from a(n)
uncertainty-accepting culture.
Zoila is from a culture that has a lot of rules and does not like ambiguity. Zoila is most likely from a(n)
uncertainty-rejecting culture.
Reading the job description helps you meet which goal when gathering information about a position?
understand the job
Which of the following is not plagiarism?
unintentionally quoting something out of context so that you have made an inaccurate representation of your source
Winston is an employee at a restaurant. When he needs a day off, he talks to his boss to request the day off. What type of communication occurs as Winston talks to his boss?
upward
The boss explained that stopping for breakfast is not a valid excuse for being late to work. Her explanation of what a valid excuse is and is not is an example of
using operational definitions.
A deeply rooted conviction that governs our attitude about something is a
value
"According to a 2012 research study by Heiss and Carmack, communication researchers, humor is often used by newcomers in the workplace" is an example of a
verbal citation.
Using "uh" or "um" in a job interview should be avoided. These are examples of
vocalized pauses
When dressing for a job interview, you should
wear dark or neutral colors
Your speech's immediate purpose is
what you want listeners to take away with them.
Which of the following describes an assimilation goal?
when a marginalized group attempts to fit in with the dominant group
Interpreting and assigning meaning to things heard is known as
working memory.
Listening and hearing are two different things. Which of the following is an example of listening?
your boss tells you that she will be testing the fire alarms at 3:00
Which of the following best exemplifies horizontal communication in a formal network?
"Let's discuss how we would like to tackle this problem."
Which phrase is an example of a lecture cue?
"We will discuss three main reasons . . ."
Min angrily yelled at James to "shut up!" Which aspect reflects the content dimension?
"shut up!"
Your use of grammar influences how others perceive you in job interview contexts.
true
Has Aaron plagiarized in his speech?
Aaron has plagiarized because he presented quotes without citing the resources.
Hannah is writing a research paper about the limited success of The Cher Show, a story of the early life and career of Cher (singer and actor). After evaluating various aspects of the show (act), Hannah claims that the lack luster public reception was due to casting and competition from other major shows in the NYC area, such as Hamilton and Book of Mormon. Which "ratio" best describes Hannah's explanation about The Cher Show?
Act:Scene
Which of the following statements would be an appropriate immediate purpose for Aiden's adapted speech?
After listening to my speech, the audience should be able to explain an eating plan to boost the impact of workouts.
Which of the following is an example of a speech's immediate purpose?
After this speech, listeners should be able to explain the difference between field hockey and lacrosse.
John's assessment of the new PETA Ad (People for the Ethical Treatment of Animals) is that the images are too graphic for the current politically polarized environment. What "ratio" is John emphasizing in this assessment?
Agency:Scene
One of the biggest challenges in using the Internet to search for information is assessing the quality of the information found. Which of the following are considerations in evaluating Internet information?
All of these are important considerations.
Which of the following is an example of a narrative type of supporting material?
As a New Yorker, I love living in the largest city in the United States.
Which statement about relationship maintenance best reflects differences in gender and culture?
Asian Americans emphasize a caring exchange of ideas.
How can you improve your intercultural communication?
Avoid ethnocentrism.
Which of the following statements best reflects the relationships among beliefs, attitudes, and values?
Beliefs and attitudes can be traced to values.
Which of the following is an observation?
CDs were introduced in the early 1980s.
How can you display immediacy?
Call people by their first names.
Lakoff's description of the Strict Father and Nurturant Parent is an example of which type of organizational strategy we use when forming perceptions.
Closure
Messages provide substance and suggest a relationship among communicators. What communication principle does this describe?
Communication has both a content and a relational dimension.
Which of the following explains the communication principle that "communication is pervasive"?
Communication occurs almost every minute of your life.
Which statement best reflects factors that affect self-disclosure?
Disclosure is reciprocal
Which of the following statements regarding examples is correct?
Examples are among the most common support materials found in speeches.
Which statement best reflects formal communication?
Formal communication includes upward and downward communication.
What else could Mitchell do in the way of an Internet search on this topic?
Go to a specific website.
Questionnaires can be used to discern attitudes, beliefs, and values. Of the following, which best exemplifies a belief?
Good people go to heaven.
Which of the following is a component of the definition of small-group communication?
Group members achieve their goals with the help of other group members.
Which of the following statements best describes why groups are important?
Groups are a way for Americans to participate in the democratic process.
Which statement best describes problem and solution questions?
Groups should start by posing a problem question rather than a solution question.
Assumptions of Muted Group Theory include that the subordinate cultural group:
Have experiences and perceptions that are different from the dominant group.
If asked to give a presentation to a Girl Scout troop, what is the best question to ask your informant?
How long am I expected to speak?
Which of the following questions that the interviewer asked Denise violated federal employment laws?
How old are you?
Which of the following sentences is descriptive without being judgmental?
I work at a day care on University Avenue on Tuesdays and Thursdays.
To use verbal communication effectively, what skill should you practice?
Identify areas of agreement.
Which of the following questions is the least important for Maurine to ask when she selects testimony to include in her speech?
Is the person a celebrity?
What is one advantage of studying communication?
It can improve the way you see yourself.
Which statement best describes source credibility?
It is how the audience perceives the effectiveness of the speaker.
Which statement about short-term memory is most accurate?
It is limited in the quantity of information stored.
What is one characteristic of language?
It organizes and classifies reality.
Which of the following describes designated power?
It reflects the importance of relationships between people
What is a feature of a speech's immediate purpose?
It uses an action verb.
"Vacation" can mean many things to various people.
Language is arbitrary.
You refer to all ink-based writing utensils as "pens." You group similar individual objects under one label. What characteristic of language does this example correspond to most closely?
Language organizes and classifies reality.
What does the Sapir-Whorf hypothesis state?
Language shapes our reality.
Which of the following statements explains the difference between lay testimony and expert testimony?
Lay testimony is given by ordinary people, and exert testimony is given by someone with special knowledge.
Which tip should you follow when constructing your résumé?
Limit the document to one page.
What is one way to be an ethical listener?
Monitor and be aware of your own communication and listening behaviors.
The Health Communication article, Perceived Effectiveness of Antismoking Ads adn Association with Quit Attempts Among Smokers: Evidence from the Tips From Former Smokers Campaign, claims all of the following but:
More male than female students express an intention to blackout drink, but are not more or less likely to engage in these activities.
Which sentence best describes the heuristic of expectancy violation?
Moyi does not trust a source because it says the opposite of what she believes.
Which of the following is an example of a cliché?
No pain, no gain.
Which theory best explains the following scenario: John accepts Tim's eccentric style of dress, despite the lack of professionalism, because he depends on Tim's knowledge and skill of computer programming.
Nonverbal Expectancy Violation Thoery
Which strategy for improving intercultural communication involves being patient as you seek mutual understanding?
Open communication channels.
Which of the following sources would be considered a reference book?
Oxford English Dictionary
Which statement best reflects a characteristic of an On-time culture?
People compartmentalize time to meet personal needs.
Which strategy for improving intercultural communication involves using empathy and avoiding defensive behaviors?
Practice supportive communication behaviors.
Arcelia often skips meetings if she is busy talking with a friend, which is perfectly acceptable in her culture. Arcelia is most likely from what type of culture?
Sometime
How should you communicate in small groups?
Speak concisely.
Because Lori has personal experience with the topic, what dimension of credibility will Lori probably have with her audience?
The audience will see her as competent.
Which of the following is true for a cover letter?
The cover letter should include personal accomplishments.
Which of the following statements defines the relationship between the immediate purpose and the long-range goal?
The immediate purpose is what you want the audience to take away with them, while the long-range goal is the end purpose.
Which of the following is NOT true about the The Health Communication article, Perceived Effectiveness of Antismoking Ads adn Association with Quit Attempts Among Smokers: Evidence from the Tips From Former Smokers Campaign:
The study found that graphic images are not as persuasive as statistical information.
Which statement reflects a component of interpersonal relationships?
They involve people who are interdependent.
Which statement best reflects a characteristic of a Sometime culture?
Time is a factor in a much larger and more complicated context.
Which of the following is an example of a long-range goal?
To increase the number of people who will choose wisely next time they replace or purchase a laptop
Which of the following is true for preparing a résumé?
Use description clauses with action verbs in the résumé.
Weston often works with Amish farmers in his community. How should that affect his communication in terms of using silence?
Weston should respect silences.
Which of the following things would a laissez-faire leader say?
Whatever you want to do is fine with me.
Asking specific questions to gather data can lead you to develop
a direct inference.
If you expose yourself to information that reinforces your beliefs, you are engaged in selective
exposure.
What are the two common types of criteria utilized by groups?
absolute and important
A formalized pattern of action, followed regularly, is known as compliance.
f
Hai is researching the use of nonverbal cues in dissolving relationships. He wants high-quality information to include in his speech. What type of source would you recommend he use?
academic journal
In what type of conflict management technique does someone set aside their own views and accept the views of others?
accommodation
Which of the following means that your mind selects, organizes, and interprets what you sense?
active perception
If you select, organize, and interpret what you sense, you are engaged in
active perception.
Using jargon and technical explanations shows a failure to
adapt the topic to the audience.
When answering questions during a job interview, you should
admit when you do not have an answer to a question.
Which of the following types of language can silence some members of a group while privileging other groups?
ageist
Natalie always wants her way, so she stands up for her rights at the expense of others. As a result, people avoid her. What behavior does Natalie exhibit?
aggressiveness
Anna works for Mia. She just moved to the U.S. from Spain and speaks English as a foreign language. What can Anna do to improve workplace communication?
all are correct
When leading a brainstorming session, the leader should
allow all ideas to be recorded and presented to the group.
Of the following types of supporting material, what type uses comparison for the purpose of illustration but cannot be used as proof because the comparison will inevitably break down?
analogies
What could Denise do to improve her chances of succeeding in the job interview?
anticipate possible questions
When Mei's family moved to the United States, she tried to dress and talk like her American classmates. In terms of relating to the dominant group, what goal was she attempting to accomplish?
assimilation
A cover letter is designed to achieve
attention, interest, desire, and action.
Anti-gun control, pro-choice, and antigovernment are examples of
attitudes
What type of leader maintains strict control over his or her group and makes most, if not all, decisions?
autocratic
When someone says your name, you generally give/use
automatic attention.
When having a disagreement, Pria tries to ignore the conflict. What type of conflict management does she exhibit?
avoidance
To be an ethical group member, you must
be unbiased when evaluating information.
Kaia is very silly with her friends but very serious when chatting with professors. Kaia exhibits
behavioral flexibility.
Complete citations found in the reference section of your paper are the
bibliographic references.
Kai has an annoying, loud laugh. Her friends know this, but Kai isn't aware of it. Into which quadrant of the Johari window would this characteristic fit?
blind
Questions about skills, training, education, and personality are known as
bona fide occupational qualification questions.
The phrase "You cannot un-ring a bell" relates to the communication principle that communication
cannot be reversed.
Which of the following would tend to promote defensive behaviors?
certainty
Telephone calls, text messages, and status updates on social media are all examples of
channels
"You win some and you lose some."
clichè
The emotional tone or atmosphere that members create within a group is known as the group
climate.
Filling in missing information to complete an incomplete figure or statement is a perceptual organization process called
closure.
The tendency to fill in missing information to complete an otherwise incomplete figure or statement is known as
closure.
Which type of culture values the group over the individual?
collectivistic
Ayaka enjoys working with her group members and prefers cooperation to competition. Ayaka is most likely from a(n)
collectivistic culture.
When Lori tells the audience that she, like many people in her audience, would have done anything to save her sister's life, she is establishing
common ground.
Jack and Roshanna talk to each other often. They are able to exchange messages efficiently and with little misunderstanding. They demonstrate
communication competence.
The process of using messages to generate meaning is referred to as
communication.
During her class speech on the different branches of the military, Alyssa mentioned that she was a second lieutenant in the Air Force. Which dimension of credibility is demonstrated?
competence
The degree to which a speaker is perceived as skilled, reliable, and informed is known as
competence.
Reza and Asa are dating. Reza is quite shy, and he likes that Asa is involved in the university and introduces him to people. Asa is terrible at math, so Reza, a math major, often helps her with her homework. Which word best describes their motivation for initiating a relationship?
complementarity
Molly wants to convince her friend Morgan to drive her to the grocery store. Which term describes the action Molly is engaged in?
compliance-gaining
What occurs when targets of influence messages refuse to comply with requests?
compliance-resisting
Someone who uses specific words rather than abstract words uses what kind of language?
concrete
Frederik and Tania always cook dinner together on Wednesday nights. What type of ritual is this?
couple-time
Absolute criteria are those that should be met but are flexible.
f
Manny has noted that at least half of his class are from wealthy families and are Caucasian. This type of information is
demographic
One's sex, age, major, and hometown are also referred to as
demographics
What kind of process best describes communication?
dialogic
A(n) ______ is a generalization that is drawn by deliberately gathered data.
direct inference
Katie interviewed Omid for a class project. What kind of communication was being utilized?
dyadic
What dimension of source credibility describes the degree to which the an audience perceives the speaker to be energetic, strong, and assertive?
dynamism
What is the orientation of the organization Jack works for?
economic
What type of orientation does an organization that manufactures products and offers services for consumers have?
economic
Six students in the nursing program at the university decided to start a study group. What type of group is this?
emergent
Tham and Halle are talking about a problem at Tham's work. Halle tries to see the workplace problem from Tham's perspective. What kind of listening is Halle using?
empathic
Which behavior helps to reduce defensiveness?
empathy
The process of translating an idea or a thought into a code is known as
encoding
A set of moral principles or values is referred to as
ethics
A belief that your own group or culture is superior to all other groups or cultures is known as
ethnocentrism.
James believes that Americans are superior to all other cultures. He is exhibiting
ethnocentrism.
Geno is a computer whiz. His group came to him when its computer crashed. What type of power does Geno have in this situation?
expert
If you want to clarify and describe how a combustible steam engine works, what type of source would you use?
explanation
According to the components of communication, noise is strictly exterior in nature.
f
Which of the following behaviors is considered unethical?
presenting an excerpt from a source in which the opposing argument is being presented for refutation and stating that the source was advocating the opposing argument
What is a characteristic of self-disclosure?
private information
Communication is best described as
process
Wei saw a woman from his class standing very close to a man. He assumed they were dating because he organized the stimuli based on the two people's
proximity.
In what type of communication does a single source transmit a message to a number of receivers?
public
The audience's attitudinal information can be collected by having the audience
rank values
What is the correct order of the process of listening?
receive stimuli, attend to stimuli, interpret meaning, store information
Someone specially trained to help you locate sources of information is the
reference librarian.
Power that is based on others' admiration and respect is known as
referent power.
Which of the following describes being self-aware and learning from interactions to improve future interactions?
reflexivity
Based on where you live, you might refer to a bun by saying "biscuit," "roll," or "baguette." What type of language is this?
regionalism
When people begin establishing strategies for keeping their relationship together, they are involved in
relational maintenance.
Which of the following decreases your competence as a speaker?
relying on extensive notes
Caroline believes everything she reads on the PBS website because it is a large organization with a recognizable name. Which heuristic is she using?
reputation
Individuals who show positive interest in us are
responsive.
Rashida remembers only the positive remarks that people make about her ideas, and she "forgets" the negative remarks. She is using selective
retention.
A consistent pattern of interaction or behavior exhibited over time is a
role.
What is the first step in the research and speech preparation process?
selecting a topic
By paying attention to some cues and ignoring others, in what activity are you engaging?
selective attention
Giving sustained focus to things that are important is also known as
selective attention.
Which of the following can increase your credibility during a presentation?
self disclosure
During group meetings, Jacqueline told her group to make the decisions without her because she just wanted to go home. What function does she exhibit?
self-centered
His career counselor recommends that Juan prepares a _____ that articulates his strengths.
self-inventory
An overresponse to an emotion-laden word or concept is best described as a
semantic distraction.
The Health Communication article, Perceived Effectiveness of Antismoking Ads adn Association with Quit Attempts Among Smokers: Evidence from the Tips From Former Smokers Campaign, found that "smokers that have greater desire to quit, more experience with past quit attempts, and lower cigarette consumption respond more favorably to tobacco education ads generally."
t
The Sapir-Whorf Hpothesis claims that language shapes reality.
t
The convergence of technologies is one reason to study intercultural communication.
t
The first step in the listening process is awareness of a stimulus or sound.
t
The largest amount of time spent listening is spent listening to others in face-to-face situations.
t
The organizational principle of proximity indicates that we perceive objects close to each other as related.
t
The three separate activities that take place during the perceptual process are selection, organization, and interpretation.
t
We can only fulfill our needs of inclusion, affection, and control through our interpersonal relationships.
t
When a speech is well researched, the presenter often feels more confident and appears credible.
t
When evaluating information from surveys, you must ask how reliable the source is, how broad the sample was, and who was surveyed.
t
Women listen in order to take action, while men listen to understand the other's emotions.
t
Your personal identity influences your perceptions of others.
t
in order to be an ethical listener, you should adapt your listening behaviors to other people's unique communication styles.
t
mass communication is the process of sending messages to generate meaning to people through a mediator.
t
In his group, Bruno is in charge of summarizing others' ideas and taking notes. What function is this?
task
A study group for an exam is an example of a(n)
task-oriented group.
The consolidation of voice, data, video, audio, and other channels of communication in our digital lives is known as
technological convergence.
Which of the following best describes communication competence?
the ability to effectively exchange meaning through a common system of symbols or behavior
Code sensitivity" refers to
the ability to use the verbal and nonverbal language appropriate to the relevant cultural norms.
In a classroom, Wai talks to his friend Stacey. What is the context in this scenario?
the classroom
Gossip, obsession, and codependency are considered
the dark side of interpersonal relationships.
Source credibility is
the extent to which you perceive a speaker as competent and trustworthy.
Which of the following can help you understand an organization when gathering information?
the organization's website
What component influences the audience's perceptions of the speaker's credibility the most?
the speaker's qualifications
Which of the following best describes selective perception?
the tendency to see, hear, and believe only what you want to see, hear, and believe
Speaking about an unpopular topic to a group of people should lead the speaker to adapt
the topic
Which of the following best represents the long-range goal for Aiden's speech?
to increase the number of people who are fighting weight gain
In terms of audience analysis, what is the purpose of a questionnaire?
to obtain demographic and attitudinal information
Action verbs are important to use on a rèsumè.
true
Almost any topic can be adapted to a particular audience.
true
Inferences can be based on observed characteristics.
true
Interaction management allows a clear flow between topics and ideas.
true
Primary values can clash.
true
Tattoos often indicate group memberships, which can reflect a person's attitude toward the speaker's topic.
true
Topic selection and audience analysis are linked.
true
Values are learned from childhood.
true
When conducting a self-inventory, you should assess your interests and hobbies.
true