COUN 5113: Case Management in Clinical Counseling
When a client is angry, the counselor must delineate between fact finding and "grilling." Grilling has the potential to be construed as:
An attempt to prove the client wrong
A case manager who is presenting on behalf of a client should monitor him-or herself for:
Defensiveness
The purpose of the intake assessment is to:
Develop an accurate profile of the client's problem
The DiagnosticDraw a mental picture of the client, problem, and the background and Statistical Manual of Mental Disorders is a collection of:
Diagnoses of mental disorders accompanied by symptoms
Therapeutically speaking, when interviewing the client about his or her religious affiliation, it is important to pay particular attention to:
Discomfort
The review date, in its strictest but fairest aspect, is a time to contemplate:
Discontinuation of funding
Guarding an individual's confidentiality means that the human services provider can/should:
Discuss the case with others to prevent the person from harming himself or herself
The first sentence of the "Presenting Problem" section is meant to:
Draw a mental picture of the client, problem, and the background
Which of the following is not a stated goal for your planning meeting?
Drawing up of a tentative service plan
Which of the following is not a stated goal for your planning meeting
Drawing up of a tentative service plan
During which period did morality and humane treatment enter the collective consciousness of those seeking to effectively treat patients with mental illness?
Early to mid-19th century
A client presents a series of arguments as to why he or she cannot change. The counselor admits that the situation is helpless. This approach is:
Effective only in backing a client into an inescapable corner
A client presents a series of arguments as to why he or she cannot change. The counselor admits that the situation is helpless. This appuroach is:
Effective only in backing a client into an inescapable corner
What is the minimal requirement for a counselor as regards the monitoring of service delivery to his or her client?
Efforts are made to monitor the services
A verbatim interaction between the case manager and the client and/or service-provider should be in which of the following formats:
Enclosed in quotation marks
Good responses in a therapeutic setting tend to:
Enhance dialogue and collaboration
Mental mechanisms that can block clear communication and create conflict include:
Ethnocentrism, prejudice and stereotypes
Mental mechanisms that can block clear communication and create conflict include:
Ethnocentrism, prejudice and stereotypes
Deinstitutionalization directly led to which change in the planning and implementation of treatment plans:
Family involvement in the process
A comprehensive medical assessment requires all but which of the following?
Fears and phobias associated with medical care
A summarization letter regarding reasons for termination should:
Follow the termination interview
Intellectual Disability is most likely to affect which part of the service plan?
Follow through
When the assessment material which you sent for has been released and arrived, it is time to:
Format a service plan
During the first interview, it is important for you to:
Formulate a good assessment
It is suggested that when people see or perceive discrepancies between their expectations and reality, the response is one of:
Ambivalence
Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:
Fuel an already volatile situation
Seeking exceptions to cultural stereotypes helps us to:
Gain a more accurate understanding of the individuals we are serving
Social histories:
Generally contain the same information though wording and format can differ markedly
Social histories:
Generally contain the same information though wording and format can differ markedly
Refusal to identify next-of-kin is a:
Generally regarded as a right of the client
It is considered _______________ that no questions be skipped during the social history assessment.
Generally unimportant
In our efforts to improve communication with someone who is different from us, we:
Habitually categorize them
Which of the following is an appropriate way to describe a client?
Has a disability
Brent attends Narcotics Anonymous (a client-led group) meetings as mandated by a court decision. His program objectives will be conceptualized by:
He and his case manager
In relationship to your own feelings, insights, approaches, and knowledge, information conducted by an intake person other than you should be regarded as:
Subjective
In order to make an I-message effective, the clinician should:
Suggest a solution while also asking the client for a solution
The effect of asking the client multiple questions during the interview can be:
That the client feels interrogated
A case manager's interventions can be considered therapeutic in that:
The case manager can help the client learn life skills that will make the client more effective in his or her daily life
A 17-year-old single mother of a severely disabled child has been disowned by her familmy and seeks help sorting out her situation:
The client owns the problem, but the case manager needs to take the reins in finding a solution in consultation with the client
The Following is an example of a correct, empathetic response to a client who has wrecked a new car:
"It sounds like you're blaming yourself for this."
Name the 4 reasons why it is important to know who owns the problem
1. You will know who is responsible for solving the problem. 2. Meddling is disrespectful. 3. Boundaries are clarified. 4. The client loses opportunities to grow.
How many dates appear on a typical referral form?
2
The discharge summary must include at least ___ dates
3
The legally binding "in effect" period for a general consent form should be:
90 days
The case manager should avoid using the following resource(s) in the planning stage of the client's care:
A family member suspected of abusing the client
Any items which have not been addressed in specific sections of the discharge summary but which necessitate mention should be included in a section titled:
Additional Issues
The DSM diagnostic section of the treatment plan is meant to be filled in:
After the planning meeting and with the input of other relevant individuals
In considering the level of assistance a client needs, the agency will:
Assess the client's situation during the intake interview, and assign a case manager based on determined need
The responsibility of the case manager includes:
Assessing the individual's total situation and addressing the needs and problems found in that assessment
Once the client has been linked to the services he or she needs, the case worker must:
Continue monitoring the client's progress and advocating for his or her needs
Guarding an individual's confidentiality means that the human services provider can/should:
Discuss the case with others to prevent the person from harming himself or herself
It is advised that you have the client sign the appropriate release forms:
During the assessment
Some people have difficulty coping with the changes brought on by developmental transitions in life. These life stages may include:
Going to high school
Some people have difficulty coping with the changes brought on by developmental transitions in life. These life stages may include:
Going to high school
It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions. This support can take the form of:
Having realistic goals for the client and encouraging progress toward the goals
When goals are not being attained and progress is not going as expected, it is recommended that the case manager send a message to the referral-agency contact utilizing which specific pronoun?
I
In order to make your clients feel comfortable and safe enough to be open, you should:
Identify their feelings and reflect them back
Good responses in a therapeutic setting are:
Identifying and confirming
Where can you find "Other Conditions That May Be a Focus of Clinical Attention" in the DSM 5?
In the back of the DSM
A social services case manager should avoid a dual relationship with his or her client because:
It creates a conflict of interest for the case manager
Although helpful to those in various health-care settings, a primary danger of formal diagnosis and the DSM in general is
Labeling
Responses that block communication are ones that:
Most likely prompt withdrawal and defensiveness
A client intake is taking place. The individual has recently completed high school and is scheduled to begin studies at Wake Forest University in two short months. The line on the form pertaining to "school" should read:
N/A
Asking the client permission to share your ideas with him or her allows the clinician to:
Offer advice while still leaving the client in charge of his situation
As a case manager representing a client who is within a Managed Care Organization, you:
Owe it to the client to advocate for services that you feel are in the client's best interest
Aspects of the social context that a person grew up in and is now functioning in (macro level context) include:
Prejudice and discrimination
Under the Health Insurance Portability and Accountability (HIPAA) Act, for an agency to share a client's private information, it must:
Restrict the patient's identifying information if requested by the patient in writing
Poor responses in a therapeutic setting tend to:
Set up barriers to real understanding and dialogue
Which of the following is considered an appropriate note following a contact?
Stanley appears to be goal oriented. He is dressing professionally and adapting well to a work environment. He now stands straighter and makes frequent eye contact.
A care provider would not break a client's confidentiality when:
State law in the particular case does not include a duty to warn
The treatment plan developed in the first session between client and counselor can be described best as:
Tentative
Following the planning meeting, the case manager should meet with which individual first?
The client
Lack of resources as a barrier to goal achievement would constitute all of the following except:
The client's level of English is insufficient for job interviews
Allocation of financial resources typically has the greatest impact on:
The duration of services
A client becomes a formal participant in your caseload following:
The establishment of a plan
When conducting a client intake by phone, which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?
The referral is court mandated.
The "Impressions and Recommendations" section of the social history includes the initial findings of the professional and insight and input which will form the basis of:
The treatment plan as coplanned by the counselor and client
Confrontation is sometimes necessary when:
There is a discrepancy between what the client is saying and his or her body language
Ethical practices in the social services are in place because:
They prevent the exploitation of the individuals seeking human services
One of the key changes in the third edition of the DSM was that:
Unconscious motives were removed from reference
Prejudice, stereotypes, grudges, and counter-transference can enter into the completion of the intake by another party—an intake form which you as the counselor are now reviewing. Is this true?
Yes, this is real world
When requesting information/records pertaining to a client, it is sensible and prudent to ask for:
a summary
In the DSM 5, there are no more:
axes
A blanket release-of-information form is:
illegal
In a majority of circumstances and locales, information regarding a client's HIV and AIDS status is on a "need to know" basis. This basis is:
legal
In a majority of circumstances and locales, information regarding a client's HIV and AIDS status is on a "need to know" basis. This basis is:
legal
The ________ date refers to the fact that you are stating clearly to the providers how long you expect it will take for the service to meet the goals your client and you decided upon.
target
The clinician's goal in working out the own level of involvement in moving toward a solution to the client's problem would be to:
Allow the client opportunities to exercise self-determination and independence
Which of the following is a goal, not an objective?
"Damon will complete his work-adjustment training program as mandated by grades of 90% or higher in:"
Which of the following is not a question that might typically be asked in a client's strength assessment?
"Having not succeeded as you would have liked to at pottery, would you be interested in painting?"
The following is an example of a correct, empathetic response to a client who has wrecked a new car:
"It sounds like you're blaming yourself for this."
Which of the following is an inappropriately written goal statement?
"Natasha, with the assistance of her educational counselor Vickie, will decide on a realistic training program."
Treatment-related issues that people encounter due to the difficulties of life situations—those not related to mental illness—are found in the ______ section of the Diagnostic and Statistical Manual.
"Other Conditions that May be a Focus of Clinical Attention"
As pertains to the Verification of Appointment Form, the signature of the person conducting the intake must appear in proper alignment. The landmarks of the signature placement are:
"Sincerely" and "Case Manager"
Steven comes in for his MSE in a ski parka and woolen winter hat. It is the second week of August. Steven's attire would be termed:
"Unconventional"
The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:
"We just have to look on the bright side."
Which of the following is not an appropriate example of "change-talk"?
"What do you think is preventing you from managing your anger?"
Which of the following is not found in the DSM IV - TR?
265 total diagnoses
The presenter's case before the team should take approximately
5 minutes
The presenter's case before the team should take approximately:
5 minutes
As regards the treatment plan, if no complications are foreseen, a review should be conducted ____________after initial creation.
90 days
"Did Dr. Langley prescribe any medication when you saw her in the past?" is an example of:
A closed question
The attitudes of good human services workers influence their interactions with their clients in that:
A correspondence exists between positive and supportive attitudes toward a client and the establishment of rapport with that person
A goal is most often decided upon by two parties only, the client and his or her case manager. An exception is:
A counselee not yet at the age of majority
A referral for notification form typically contains:
A diagnosis with a code
A recommended tool for disarming anger associated with discharged agency clients is:
A follow-up questionnaire
In the first face-to-face interview with the client, the counselor has three distinct tasks. Which of the following is not contained in any of the three?
A formal treatment plan
A "contemptuous" disposition on the part of the examinee would be comprised of:
A palpable air of superiority
The resiliency model of case management refers to:
A positive view of the child's life and circumstances in which the provider actively seeks the child's strengths on which to build
Because change does not happen quickly, it is better viewed as:
A process
"You probably have some ideas too" is an example of:
A question that invites collaboration
Brief intakes are:
A result of external pressures placed upon counseling professionals
Each objective has:
A specific target date
Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:
A trap
When referring to an agency, it is essential to ensure that it does not:
Accept anybody and everybody
Reflective listening is best used:
After each individual probing question
The DSM diagnostic section of the treatment plan is meant to be filled in:
After the planning meeting and with the input of other relevant individuals
When writing notes, it is considered essential to include evidence of _____________ between you and the referral agency/service provider:
Agreement
"Impoverished" speech and language can be a tricky label to apply. It can point to a mental-health issue or something far more mundane such as:
An examinee who is not a native English speaker
Listening to another person in a way that indicates concern is:
An important part of the healing process
"Can you tell me about the night your father left?" is an example of:
An open question
Medications noted on the discharge summary must include:
Any and all medications prescribed by doctors associated with the present case management team
When we project our own assumptions about persons from a different culture, we:
Are attempting to reduce our own anxiety or uncertainty about them
Long-term goals:
Are long; however, with limitations on length of treatment, the term "long" is subjective
In considering the level of assistance a client needs, the agency will:
Assess the client's situation during the intake interview, and assign a case manager based on determined need
In terms of monitoring, and against the backdrop of increasingly limited funds for social services, in many ways, the case manager assumes the role of:
Auditor
Using the DSM-IV-TR, each individual received a diagnosis along with five separate:
Axes
Resistance is always deemed a sign that the counselor must take which first step?
Backing up
Lack of resources, culture, language, and mental illness all constitute potential ______________ to achieve goals.
Barriers
A target date can:
Be shortened or extended
A worker establishes a warm atmosphere by:
Being friendly, nonjudgmental and receptive
Cultural competence in human services workers to improve cross-cultural communication is achieved by:
Being more adaptable to, and flexible in, choosing how to respond to situations
Suppose the client needs evening appointments, but the clinician works only during the day. This means:
Both the client and the clinician own the problem, and it is an opportunity to negotiate a solution
In the social services, confrontation is used:
By the clinician to bring concerns out in the open to gain better understanding
Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?
Calling a time out—a period of cooling off
Therapeutically speaking, a crisis:
Can be the catalyst for growth
The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:
Change and growth on the part of the client
In order to respond adequately to the content of what the client is saying, a skilled listener should:
Check the accuracy of the information he or she heard
Because of internalized verbal and nonverbal scripts within a culture that may be different from your own, you should:
Check your perceptions with the person in a nonjudgmental way
When assessing for strengths in all clients, particularly children, it is highly useful to present them with:
Choice
Open questions can serve to:
Clarify certain aspects of the other person's story
The obligation to assess whether an examinee presents a danger to him- or herself and/or others is:
Clinical and Legal
The clinician would like to make the I-message less threatening to the client and accomplishes this by:
Collaborating with the client
As case managers, we need to refrain from erecting boundaries that are not useful between ourselves and the client. This means:
Collaborating with the client rather than taking control of that person's care
Focusing on a solution in order to disarm anger is best described as being:
Collaborative
The case manager, Enrique, meets with the rabbi of his client, Josh. This is known as which type of meeting?
Collateral
A person from a collectivist culture would tend to:
Communicate in a more ambiguous way to avoid hurting or imposing on others
Sometimes the worker needs to ask the client closed questions in order to:
Compile information for assessment and referral purposes
When releasing confidential information, you are obligated to ensure that your client understands:
Consequences of the release
Open-ended questions are:
Constructed in a way to encourage the client to express feelings and opinions
______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service.
Countertransference
The client may remind the case manager of someone from the past that causes the case manager to identify with the client. This is an example of:
Countertransference
When assessing an individual's overall intelligence, _____________ sensitivity is of paramount importance.
Cultural
It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:
Cultural differences do not become obstacles to good communication
In David Burns' Feeling Good, which of the following is not one of the recommended four steps in disarming anger?
Cutting off the counselee and redirecting him or her to a more relevant or relaxed topic
Your subject, Steven, is having tangible difficulty participating in the interview. He frequently gets up from the couch and plays with his hands the duration of the interview. Steven's behavior might be described as:
Hyperactive
A confrontation usually takes the form of a(n):
I-message
"I'm not clear about . . .?" is an example of a(n):
I-message
"The way it appears, housing certainly isn't a high priority for you! You never follow through" is an example of a(n):
Inappropriate confrontation
In formulating an open-ended question, it helps to:
Include an expression such as "...a little bit more about..." or "...the larger picture..." to soften the question
In order for a person to agree to services, he or she must have the capacity to give permission willingly. This patient right is called:
Informed consent
A hobby:
Is a legitimate area for strength-based assessment
Reflective listening in a therapeutic setting:
Is empathetic and the most useful kind of response
Knowing who owns the problem is important because:
It allows us to understand who is ultimately responsible for resolving the problem
A social services case manager should avoid a dual relationship with his or her client because:
It creates a conflict of interest for the case manager
The strategy behind determining the level of intervention we provide to the client is based on:
Knowing the client's strengths and limitations
Although helpful to those in various health-care settings, a primary danger of formal diagnosis and the DSM in general is:
Labeling
Which of the following is not considered a common mistake in completing a social history?
Leading: finishing the unfinished sentences of a client or filling in the blanks
In order to develop our sense of empathy, we need to:
Learn to listen with the third ear
Writing and maintaining notes that are accurate, comprehensive, and up-to-date is a(n) ___________ obligation.
Legal
Which of the following is not necessarily an item that needs to be included in the discharge summary?
Levels of rapport and communication established between counselor and counselee
A main goal of the clinician's questions during the interview is to:
Listen to the client's concerns and sort out the best way to approach a solution
When a client comes to you with a problem, ______.
Listen, provide resources and help the client arrive at a solution
When a client comes to you with a problem, ______.
Listen, provide resources and help the client arrive at a solution
A social service provider's ethical responsibilities to the individual in his or her care include:
Meeting the client's own needs and best interest
A person's individual characteristics interact with external circumstances to affect his or her outcome. Some of these individual characteristics (micro level context) include:
Motivation
While assessing the mood of the person undergoing a phone intake, it is essential to concurrently, if applicable, assess and record information regarding:
Motivation
A panel of professionals that decides on which services to provide to the client would typically be:
Multidisciplinary
A client intake is taking place. The individual has recently completed high school and is scheduled to begin studies at Wake Forest University in two short months. The line on the form pertaining to "school" should read:
N/A
If the person undergoing intake is employed, input the following information to the form:
Name of employer
The case manager may remind the client of someone from the past whom he or she dislikes. This is an example of:
Negative transference
If the client is a returnee to your agency, checking past records can compromise objectivity; therefore, it is discouraged. This is:
Never true
When sending general information on a past client which contains references to HIV-AIDS to an agency which requested it, an HIV-AIDS release is:
Not always available and not always needed
Describing payment details and procedures during the first session is:
Obligatory
You suspect that Steven is experiencing anterograde amnesia. 3rdThis is based on the fact that Steven:
On repeated attempts, cannot learn how to put together a puzzle consisting of four pieces
You suspect that Steven is experiencing anterograde amnesia. This is based on the fact that Steven:
On repeated attempts, cannot learn how to put together a puzzle consisting of four pieces
Your client "M" has undergone an HIV test. Much to his relief, the test came back negative. The results can be released:
Only with the proper release form
Your client "M" has undergone an HIV test. Much to his relief, the test came back negative. The results can be released:
Only with the proper release form
"Can you describe . . .?" is an example of a(n):
Open question
The information included in Step 1, at the top of the form, is:
Person's name, sex, DOB, address
In general, which of the following is not a typical procedural manner of making an initial referral?
Phone
At times, the clinician must advocate for the client by confronting others who may be interfering with the clinician's ability to interact effectively with the client. The clinician's message in this case must be:
Pleasant, but firm
The initial meeting is the time to discuss:
Portability, confidentiality, and limitations of confidentiality
The case manager may remind the client of someone from the past whom he or she likes. This is an example of:
Positive transference
A specific area of concern on the face-sheet is contraindications regarding:
Pregnancy, medications, and treatment
Confidentiality is deemed paramount in the treatment of clients. It is mostly true to say:
Professionals are generally allowed to speak freely.
When reporting speech and language deficits and/or irregularities, it is critical to:
Provide verbatim examples
Which of the following is not generally regarded as a "common" reason why clients become angered?
Psychopathology
Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.
Rapport | empathy
The end of the planning meeting heralds the period of:
Referral
Miller and Rollnick suggest that an effective precursor to the ability to "summarize" is a counselor's ability to engage in:
Reflective listening
A person may find that he cannot sustain the new behavior or way of being over a long period of time. This is known as:
Relapse
Taking the client's side in reflective listening can be particularly effective when the client is expressing:
Reluctance
The use of black ink when filling out case notes and other forms is:
Required by state and federal law
A client phones you. He states that he is undergoing a crisis.
Respond immediately
"Sounds like you really feel . . .?" is an example of a(n):
Response to feelings
Phil is not meeting the stated goals of his program. He is simply not achieving the levels of progress set forth in his treatment plan. The correct procedure as pertains to the treatment plan is:
Revising
When your client Alisha is riding the bus to work for the first time and expresses profound anxiety:
Ride the bus with her for the first time
It is important for the clinician to avoid the following mistake during the interview with the client:
Rushing to the solution phase of the interview
A client in a group setting is becoming more and more angry. You sense a palpable feeling that a violent outburst may be ready to occur, a situation that might present danger to others. The first and most critical step is:
Securing the safety of others
In order to develop a balanced understanding of the client, the case manager must:
See what the client brings to the situation, such as personality characteristics that affect the larger context of that person's life
Which of the following is not a task of the case manager as pertains to the planning meeting?
Service provision
Poor responses in a therapeutic setting tend to:
Set up barriers to real understanding and dialogue
The DSM 5 now includes a notation of the:
Severity of the disorder
Cultures, subcultures, race and ethnic groups are examples of:
Sociological divisions among people
Open questions are a useful tool for both obtaining crucial information and _____________the interview.
Softening
When a client speaks openly about his or her ambivalence, it should be obvious that:
Something positive and therapeutic has happened.
Planning conferences are ____________ formal meetings attended by a team of relevant professionals.
Sometimes
The most crucial aspect of follow up, as opposed to other forms of monitoring, is:
Stabilization
Which of the following is considered an appropriate note following a contact?
Stanley appears to be goal oriented. He is dressing professionally and adapting well to a work environment. He now stands straighter and makes frequent eye contact.
A care provider would not break a client's confidentiality when:
State law in the particular case does not include a duty to warn
Emil Kraeplin compiled ____________________ in order to gain insight into diseases and their outcomes.
Statistical records
In order to respond adequately to the client's underlying emotions, skilled listeners should:
Stay with clients until their emotions are drained off
In order to respond adequately to the client's underlying emotions, skilled listeners should:
Stay with clients until their emotions are drained off
Margaret is conducting the intake. The 1rst place in which her name appears on the intake form is:
Step 9
Steven is the subject of a mental status examination (MSE). You, the counselor, should pay particular attention to all of the following except:
Steven's diagnostic history
People whose ways of acting are different and who are not members of our in-group
Strangers are:
The individualized treatment plan would avoid taking into consideration:
Streamlining the plan for efficiency of managing the group's care
A 17-year-old single mother of a severely disabled child has been disowned by her family and seeks help sorting out her situation
The client owns the problem, but the case manager needs to take the reins in finding a solution in consultation with the client
Mannerisms, dress, attitudes, or expressions—all impressions of a client during a contact—reflect:
The client's state of mind
"I feel that talking about your husband's sudden death with your relatives will be very helpful" is an example of:
The clinician being overbearing
The clinician generally has information and resources at his or her fingertips; therefore:
The clinician can more effectively collaborate with the client on the solution
The clinician uses confrontation because:
The clinician owns the problem
When the clinician has a problem in the relationship with the client:
The clinician owns the problem, and the client can decide that he or she doesn't want to help the clinician solve it
Mr. Parsons is divorced. His children live with their mother who received full legal custody. Which of the following is deemed very important to ascertain?
The degree of contact which the client has with his children
Which of the following is not an activity completed following the case meeting?
The final service plan is rewritten.
The case manager's ability to address issues on the three context levels is referred to as:
The generalist approach
When the client owns the problem, ______.
The human services worker must decide how much help to give
Courts may commit a patient to a care facility without the patient's consent when:
The institution provides the patient with the most comprehensive treatment available
The context level immediately surrounding the client such as family, church group, close friends, etc. would be considered:
The meso level
The person who owns the problem is:
The person whose needs are not being met
When conducting a client intake by phone, which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself
The referral is court mandated.
Reflective listening gives clients the feeling that:
They are truly being heard and understood
Appropriate questions to ask during the interview include:
Those that are value neutral
On a social networking site such as Facebook, a social services provider may discuss a client:
Under no circumstances
We apply the ecological model of human services in order to:
Understand the individual within the overall context
As case managers, we need to erect useful boundaries between ourselves and the client. This means:
Understanding the differences between our situation and the client's situation despite possible similarities
Questions that make the client feel uncomfortable include:
Why questions
Pertaining to the intake item of "chief complaint," it is essential to record:
Why the client decided to call now
The case manager links the client to a specific social service that:
Will help the client to implement the goals and work on the issues that both the case manager and the client deemed important
It is an ethical violation to:
Withhold information about an impaired colleague
Prejudice, stereotypes, grudges, and counter-transference can enter into the completion of the intake by another party—an intake form which you as the counselor are now reviewing. Is this true?
Yes, this is the real world.