Course 14 Set B

The following terms are also know as, what? • Sort • Straighten • Shine • Standardize • Sustain • Safety

6-S

This is a process for creating and maintaining an organized, clean, and high performance work place, which serves as a foundation for continuous improvement. It's a visually-oriented system, fostering greater responsibility on the job to achieve better work, better products and better morale.

6-S

The following steps are also known as, what? Step 1 - Clarify & Validate the Problem Step 2 - Break Down the Problem/Identify Performance Gaps Step 3 - Set Improvement Targets Step 4 - Determine Root Causes Step 5 - Develop Countermeasures Step 6 - See Countermeasures Through Step 7 - Confirm Results & Process Step 8 - Standardize Successful Processes

8-Step Problem Solving Process

Regarding Resource Management, this is a system that divides expenses and income, among the various branches and departments.

Allocation

In regard to Cultural Tendencies, which tendency does the following definition describe? The tendency for the individual's needs to take precedence over the extended family's needs. Extended family ties play a less important role.

Individualism

This virtue requires us to treat others with dignity and value them as individuals. We must always act knowing that all Airmen possess fundamental worth as human beings. We must treat others with the utmost dignity and respect, understanding that our diversity is a great source of strength.

Respect

The following are the 5 steps to the WHAT process? • Identification of Critical Information • Analyze Threats • Analyze Vulnerabilities • Risk Assessment

5 steps to the OPSEC process

In regard to the "Stress Continuum", when someone is "experiencing stress injuries damaging the mind, body, or spirit", they are considered to be in which part of the continuum?

Injured Zone (Non-mission Ready)

The type of support that a person receives from those around them and the feeling that they're truly cared for makes up this tenet of Social Fitness.

Social Support

This type of interview is a voluntary presentation of information to the media. During one of these, you decide what information is presented, how it is presented, and who presents it.

Press Conference

Regarding Project Management, this is used by managers to analyze or understand the difficulties that may arise due to implementing and executing a project

Project Management Triangle

The first step when undertaking any kind of project is planning. The following steps make up what in regard to planning? Step 1: Goals Step 2: Deliverables Step 3: Schedule Step 4: Supporting Plans

Project Plan

When project planning, this is a tool that communicates what work needs to be performed, which resources (people) of the organization will perform the work and the time-frames in which that work needs to be performed.

Project Schedule

This is the term given to describe a second generation of the World Wide Web that is focused on the ability for people to collaborate and share information online. It basically refers to the transition from static HTML Web pages to a more dynamic Web that is more organized and is based on serving Web applications to users. Improved functionality of this platform includes open communication with an emphasis on Web-based communities of users, and more open sharing of information. Blogs, wikis, and Web services are all seen as components of this platform.

WEB 2.0

What are the Three Ds?

"Discern" (recognize/find) the truth "Declare" the truth (to a few or a group of people i.e. flight/Sq) "Do" what you've discerned (do the truth you've declared; "own it")

If you notice your people are exhibiting behaviors such as cutting corners at work or say/do unethical things you're actually seeing declines in more than one, what? In other words, if you see these behaviors, your people are no longer, what?

- Domain of Fitness - Comprehensively Fit

On or about ___ ________________, cost centers (CC) begin working their first BER (Budget Execution Review). Between mid-________________ and the end of _______________, the RA finalizes the unit's BER (Budget Execution Review) inputs in preparation for the wing Financial Working Group's (FWG) first BER meeting in mid-________________.

1 November; November; December; January.

Positive behaviors that are essential to developing a healthy sense of self and the ability to effectively interact with others.

5 Cs

What are the following terms considered? - Collectivism - Individualism

Culture Tendencies

Regarding SAPP, (Security, Accuracy, Propriety, Policy) which of the terms does the following terms, represent? does it tell the right story? Does the communication contain facts?

Accuracy

This tenet of Mental Fitness focuses on two areas: - Self-awareness - Situational awareness

Awareness

By the end of ______________, units (including each section) should have either spent or obligated 25% of their budget.

December; 25%

"Stressors" associated with _______________ include financial problems, divorce, punishment, and work difficulties.

Distress

The following virtues pertain to which Air Force Core Value? - Honesty - Courage - Accountability

Integrity First

Treat others the way THEY WOULD HAVE YOU treat them.

Rainbow Rule

In which step of the 8 - Step Problem Solving Process should you use B-SMART?

Step 3 - Set Improvement Targets

The core beliefs we hold regarding what's right and fair in terms of our actions and our interactions with others; what individuals believe to be of worth and importance in their life.

Values

This tenet of Mental Fitness involves thoughts, attitudes, and behaviors used for evaluating and choosing courses of action to solve a problem or reach a goal. Its factors include problem-solving, goal setting, adaptive thinking, and intuitive thinking.

Decision Making

This form of Diversity is described as a set of inherent or socially defined personal characteristics, including age, race/ethnicity, religion, gender, socioeconomic status, family status, disability, and geographic origin.

Demographic Diversity

What are the following known as? • Shame Test • Community Test • Legal Test • Situation Test • God Test • Consequences Test

Dr. Toner's Six Tests

eustress is considered what?

"Good" or "positive" stress

This virtue isn't about the absence of fear. Instead, it's about doing the right thing despite the fear. It empowers us to take necessary personal or professional risks, make decisions that may be unpopular, and admit to our mistakes; having the courage to take these actions is crucial for the mission, the Air Force, and the Nation.

Courage

What is Step 4 of the 8-Step Problem Solving Process?

Determine Root Causes

Acting responsibly in difficult and/or complex situations; with quality character and judgment, is the essence of _____________ _______________.

Ethical Behavior

Situations where one is forced to choose between two alternatives (both alternatives can be unfavorable and/or less right and more right or less wrong and more wrong).

Ethical Dilemma

Who introduced the Airman's Creed to the Air Force on 18 April, 2007?

General T. Michael Moseley, CSAF

This form of Diversity is described as intimate knowledge of, and experience with, foreign languages and cultures, inclusive of both citizen and non-citizen personnel, exchange officers, coalition partners, and foreign nationals with whom they interact as part of a globally engaged Air Force.

Global Diversity

According to the TFF Domains, this is the ability to meet established standards for medical readiness.

Medical & Dental Fitness

Regarding 6-S which step requires you to Identify and eliminate hazards; creating a safe working environment and decreasing workplace hazards?

Safety

What is Step 3 of the 8-Step Problem Solving Process?

Set Improvement Targets

According to the TFF Domains, this is the ability to engage in healthy social networks that promote overall well-being and optimal performance.

Social Fitness

Regarding 6-S, which step requires you to arrange items to be accessible, visible and in a way that promotes efficient work flow?

Straighten

Regarding 6-S, which step requires you to achieve a transformation in culture; a new way of working?

Sustain

What the following considered? • Care • Commit • Connect • Communicate: • Celebrate

The Five C's

Which type of interview allows you to provide context to stories, ensure that a proper emphasis is placed on key aspects of the information provided, and stories are accurately reported? Also, in this type of interview, any quotes you give will usually be attributed to a generic title. a. Background Interview b. On-the-Record Interview c. Off-the-Record Interview

a. Background Interview

The following statements are considered what in regard to the CAF (Comprehensive Airman Fitness)? • Improve individual resiliency skills • Develop critical personal life skills • Enhance community resiliency • Reduce self-defeating behaviors • Enhance physical fitness

CAF Objectives

Regarding Continuous Improvement, this is a visual representation which focuses on designing how workers are arranged relative to the work and to each other. A poor one of these is when processes control what people do instead of people controlling what processes do.

Cell Design/Flow

This form of Nonverbal Communication is the study of how people perceive the use of time and how they structure it in their relationships. This is a form of nonverbal communication because your use of time sends a message without using a single word. Whether in an academic, business, or social environment, members of different cultures use and perceive time differently.

Chronemics

What is Step 1 of the 8-Step Problem Solving Process?

Clarify and Validate the Problem

This form of Diversity is differences in styles of work, thinking, learning, and personality.

Cognitive/Behavioral Diversity

These systems enable information superiority on the battlefield. They provide the commander with the information to make effective decisions and they provide the war fighter the capability to access the information necessary to complete their mission.

Command and Control (C2)

Connecting with others is instinctual human behavior, but it doesn't happen by chance. It requires intentional effort from all parties in order for the connections to last. There is some skill needed to develop a relationship where all parties feel valued. Sometimes, before a true connection occurs, you might have to engage repeatedly...at multiple forums and venues...before it becomes lasting. Eventually, trust forms and the community comes together, united for a purpose. Which of the Five C's does this statement represent?

Connect

Budgets should ensure the project is developed or implemented at or below an agreed upon, what? A change in this aspect of the Project Triangle could result in a tighter budget or reduce the scope of the project. Sometimes, unforeseen events may cause you to have to allocate additional resources in order to meet the deadlines...resulting in additional project, what?

Cost

This virtue reflects the obligation to perform what's required for the mission. While our responsibilities are determined by the law, the Department of Defense, and Air Force instructions, directives, and guidance, our sense of this virtue is a personal one and bound by the oath of service we took as individuals. This virtue sometimes calls for sacrifice in ways no other profession has or will. Airmen who truly embody Service Before Self consistently choose to make necessary sacrifices to accomplish the mission, and in doing so, we honor those who made the ultimate sacrifice.

Duty

This domain of the 12 Domains of Culture pertains to the ways people allocate, produce, distribute, and consume goods and services. Among other topics, it includes attention to the variety of practices, structures, beliefs, and values related to raw natural materials, human labor, careers, means of production, and means of exchange, such as monetary exchange, gift-giving, reciprocal exchange, and so forth. Information about economics and resources can help one understand the importance assigned to different resources, jobs, and forms of exchange.

Economics and Resources

These represent the final breakout in the budget structure. The number varies with the major command (MAJCOM), depending on the number of sub-elements required for local management. This part of the budget structure is quite similar to the Office of Management and Budget (OMB) object classification.

Element of Expense Investment Codes (EEIC)

This is similar to a mini vision statement. It connects the dots of where you are today versus where you want to be for a particular priority. It helps communicate bounds of each Priority, paints a picture of the outcome, and gives a typical time period of one to three years.

End State

According to the TFF Domains, this is the ability to perform mission-specific duties in any environment.

Environmental Fitness

This form of Ethical Trap means that morality is relative to the norms of one's culture. That is, whether an action is right or wrong depends on the moral norms of the society in which it's practiced. The same action may be morally right in one society, but be morally wrong in another. It manifests itself when decisions are made based on personal values/beliefs of right and wrong rather than on military rules, regulations, and codes of conduct.

Ethical Relativism

Regarding the SWOT Analysis, Opportunities and Threats are things that affect the organization from the outside making them an ______________ focus.

External

The ______________ aspect of the POA pertains to the need to adapt to varying environments with different cultural and political values.

External

The following are examples of which type of customer? - The President - Tax Payers - The Wing - Other Organizations - Customers

External

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: Everyone is born into a family. This is their first introduction to culture and society. • Typical American Experience: As an adult, a person generally looks outside of their family for a life partner/mate and usually makes decisions concerning residence based on individual goals. • Typical Senegalese (West Africa) Experience: Marriages are frequently arranged by parents. Once the individuals are married, a couple usually resides in the same home as the husband's parents.

Family and Kinship

Refers to a product formally called the Financial Plan or the Fin Plan. Ensures an equitable distribution of the President's Budget (PB) for the next fiscal year (budget year) consistent with accomplishing Air Force program objectives and is the main vehicle for distributing anticipated funding (direct & reimbursable) in an equitable manner.

Financial Execution Plan (FEP)

Reviews programs and cost factors, compares actual with prior years costs, reviews justifications, periodically evaluates performance against estimates, and submits a recommended financial plan to the FMB. The Comptroller or the financial analysis officer chairs this entity and designates appropriate resources advisors and other members to comprise it.

Financial Working Group (FWG)

What are the following considered? - Discovery - Assessment - Exploration - Transformation - Revitalization

Five Part Transformation Process

What are the following considered? - Interpret the Situation/Is There an Ethical Dilemma? - Analyze the Situation/Why Does the Ethical Dilemma Exist? - Identify Ethical Traps - Consider Possible Courses of Action (COA) - Decide Most Ethical Course of Action

Five Steps of Ethical Decision Making

This type of interview technique is used to emphasize your message. Use verbal clues such as tone of voice and non-verbal cues with hand gestures or facial expressions to emphasize a point. example: ▪ "If you remember ONE (holding up one finger) thing today, it should be..."

Flagging

Refers to an authorized and funded position needed to accomplish the assigned workload. Funded manpower positions are allocated by category (officer, enlisted, and civilian). Given the fact that requirements have always exceeded available funding, commanders first prioritize requirements and the allocate funding to the highest priority.

Funded Requirement

This form of Nonverbal Communication involves the functions, perceptions, and meanings of touch. When you think about this form of Nonverbal Communication... from a cross cultural perspective...factors related to who touches whom, when, where, and how are all connected to your cultural upbringing. Research has shown that touching in public places occurs much more frequently in countries such as Venezuela and Italy than it does in countries like Japan or the U.S.

Haptics

This Communication Style focuses on HOW something is said. People in cultures like these favor the listener's ability to read between the lines, understand intonation, and slight gestures. Therefore, understanding and utilizing elements of paralanguage are important. A communicator with leanings toward this style may be vague in their responses...using phrases such as "it might be difficult," or "it would not be a problem".

High Context Communication

Refers to societies or groups where people have close connections over a long period of time. Many aspects of cultural behavior are not made clear because most members know what to do and what to think from years of interaction with each other.

High Context Culture

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: Myths and the stories people tell, can reveal much about that culture's values. • Typical American Experience: The story of George Washington chopping down a cherry tree represents the importance of honesty and integrity. • Typical Afghani Experience: A popular Afghani story highlights the value of always keep- ing at least one 'trick' in reserve, in case you need to use it... even against a friend.

History and Myth

This type of interview technique involves taking advantage of opportunities before the interview to get the reporter interested in what you want to talk about. The idea is to entice the interviewer into your agenda. Tell the interviewer what it is that's on your mind. You will be amazed at how receptive an interviewer will be in talking about what you want to talk about. example: ▪ "I know you are interested in talking about personnel moves, but that's only a small part of something much more important to your audience..."

Hooking

In regard to the "Stress Continuum", when someone is "experiencing stress injuries that become stress illnesses", they are considered to be in which part of the continuum?

Ill Zone (Only diagnosed by health professionals)

The following are different types of what in regard to media engagement? • Hooking • Bridging • Flagging • Personal Credibility

Interview Techniques

Near the end of _______________, Cost Centers (CC) submit inputs for the next FY's FEP (Financial Execution Plan)

January

By the end of ________, units should have either spent or obligated 75% of their budget.

June; 75%

In regards to Continuous Improvement, this involves one person (or a small team) and can be completed in less than a day. It is usually carried out when a problem that exists doesn't need much time or planning to correct.

Just Do It

This test should be an easy one to conduct. The Air Force guiding values and standards are clear about what's legal and what isn't. As an ethical leader, you must obey the rules and laws that govern our profession.

Legal Test

This is the process of leading, coordinating, planning, and controlling a diverse and complex set of processes and people in pursuit of achieving project objectives.

Project management

Which one of the five priorities as identified in the 2015 Strategic Plan does the following statement describe? The nuclear mission remains the clear priority of Air Force leaders, but the Air Force also offers many additional capabilities to deter a wide range of actors.

Provide Effective 21st-Century Deterrence

This domain of the 12 Domains of Culture refers to a culture's way of defining and relating to the sacred and supernatural.

Religion and Spirituality

The ability to withstand, recover and/or grow in the face of stressors and changing demands.

Resilience

Regarding Project Management, this is the tendency to include more tasks in a project than were originally specified.

Scope Creep

The following virtues pertain to which Air Force Core Value? - Duty - Loyalty - Respect

Service Before Self

This characteristic of the American POA is essential for an occupation to be categorized as a profession. As a member of the American POA, you swore to support and defend the Constitution of the United States, not a leader, a people, a government, or a territory. That solemn oath ties your military service directly to the founding document of the Nation. It instills a nobility of purpose within each of us and provides deep personal meaning to all who serve.

Service Orientation

This is an approach to a culture that emphasizes specific aspects of particular cultures, affording individuals much of the knowledge and/or skills necessary to interact more competently with individuals of other cultural backgrounds. Using this approach, you tend to delve deeper into a country's beliefs and values system, learning key elements to enhance your interactions and/ or relationships. This approach orients you more effectively to various cultures and country specific situations. Examples include country orientation briefings or other regional-specific courses/training. Additionally, you may be required to attend specific training based on your AFSC and duty assignment.

Specific approach

The following tenets make up what domain of Comprehensive Fitness? - Core Values - Perseverance - Perspective - Purpose

Spiritual Fitness

This domain of the 12 Domains of Culture refers to the practices, structures, beliefs, and values that people of a culture apply to the concept of time and the use of space. This includes a culture's interpretation of time (e.g., past, present, and future as well as the use of calendars), space (e.g., living space, personal space, etc.), and communication (verbal pauses, standing distance, etc.). Attention to time and space helps a culture order its world and interact with its natural surroundings.

Time and Space

• Culture-general Understanding: The ways that people in a culture structure their time and use space/distance can communicate and indicate cultural priorities and beliefs. • Typical American Experience: Most of us make a clear distinction between social lives and work lives, with work time being dedicated to getting results. Additionally, we tend to want more personal space when communicating with individuals other than intimate partners. • Typical Middle Eastern Experience: Spending time to build and solidify relationships is essential. If a meeting is scheduled, and a need arises with family or friend, it's understandable to be late or reschedule. Also, it's common to see people of the same sex stand much closer to each other.

Time and Space

What are the following considered? • There are no rewards for unethical behavior • Sanctions and forgiveness for mistakes • Appropriate action taken for dereliction of duty or misconduct • Applying "Prudence First and Justice Second"

Toner's Supporting Principles

An Ethical Dilemma that occurs as a result of not having all of the facts pertaining to a situation or because you may have little to no experience dealing with a particular situation. It also becomes a factor when there may not be a clearly established policy, procedure, or rule for handling the situation...there's no established right or wrong way.

Uncertainty

The following steps in the Five Part Transformation Process are related to which step of the Change Process? - Discovery - Assessment - Exploration During these steps you focus on identifying the problem and developing a plan to implement the solution.

Unfreezing

This is a statement of an ideal state of being or existence in the future that is inspiring and empowering. It creates a context for the process of planning a future for the organization.

Vision

Regarding Continuous Improvement, this is a concept to organize a workplace such that one can visually separate normal from abnormal working conditions. The ideal state is that all personnel should be able to manage every aspect of the process at a glance using visual data, signals and guides. Benefits are easier access to process information, informed decisions, and better ownership of process control by the workforce.

Visual Management

This Air Force instrument of mentality describes the frame of mind of the professional Airman and is part of our Air Force culture. It's a guiding principle for you to live by. It declares your selfless commitment to your Nation, mission, unit, and fellow Airmen. When internalized, it produces the will to win with honor. It moves us to fight through all conditions to victory, no matter how long it takes—no matter how much effort is required.

Warrior Ethos

This Air Force instrument of mentality is the embodiment of Warrior Ethos. At the most basic level, we exhibit this by: • Maintaining military bearing and professional etiquette • Placing the welfare of peers or subordinates ahead of our personal needs or comfort • Maintaining ourselves, physically, emotionally, spiritually and socially It requires that you to take responsibility for mission failures, share mission success with your unit, and foster the development of the POA in your people. The Air Force Core Values, Airman's Creed, and Warrior Ethos are mutually dependent. Together they guide your personal conduct. As an Airman, you can't follow one while ignoring the other.

Warrior Spirit

Steps 7 and 8 of the 8-Step Problem Solving Process directly correlate with what step in the OODA Loop? Step 7 - Confirm Results & Process Step 8 - Standardize Successful Processes

A - Act

This approach to Project Management outlines all the different elements that involve your project. Since the elements are interdependent (completing one impacts the completion of another), they create a framework when considered as a whole. This framework...the Project Management Process...should help you properly manage a project by identifying the most important elements that need close supervision and careful analysis. Dividing the project into smaller components (while still taking into account their interdependent nature) may make your project easier to monitor and possibly less challenging to lead.

A Systems Approach

This tenet of Mental Fitness reflects your ability to adapt to changes associated with military life, including flexible roles within the family.

Adaptability

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: Recreational activities tend to both segregate (by interest) and unify groups of people. • Typical American Experience: There isn't one nationally recognized sport. The major sports in American culture include baseball, football, and basketball. Since the sporting leagues are divided by region, sports tend to create micro-cultures within the country based on the team and its players. • Typical Iranian Experience: In this region, a particular sport usually represents a society's culture. For example, notions of strength and bravery are valued in the Iranian culture, so weight-lifting, wrestling, and Taekwondo are popular sporting events.

Aesthetics and Recreation

This domain of the 12 Domains of Culture refers to people's expression of beauty and style, as well as people's methods of recreation. Aesthetic and recreational practices, structures, beliefs, and values surpass what's needed for physical survival, but they may also be an integral part of everyday life. These aspects are often what people associate with culture since they're very observable in classical or folk art, clothing, music, games, and sports.

Aesthetics and Recreation

During this type of interview, the reporter and cameraman just suddenly appear and start asking questions. The ambush interview remains a favorite for many investigative reporters. We have all watched victims struggle with how to handle a reporter who shows up out of nowhere demanding an interview.

Ambush Interview

There is a difference between a 'mistake' and 'misconduct'. If you determine misconduct or dereliction of duty has occurred, disciplinary action is more appropriate in order to maintain an ethical climate. Disciplinary action can range from a verbal counseling to a court-martial. The tool that's most effective depends on the situation. However, before acting, you should ensure all factors leading to the misconduct are explored. Which one of 'Toner's Supporting Principals' does this statement support?

Appropriate action taken for dereliction of duty or misconduct

This is essentially a diary on a web site: usually maintained by an individual with regular entries of commentary intended for public viewing. Most web sites of this style allow users to reflect, share opinions, and discuss various topics in the form of an online journal. Items called posts may have keyword tags associated with them and are usually available as feeds. This now considered a powerful marketing and branding tool that has the power to attract new business and a like-minded group of individuals.

Blog

Similar to a budget allocation except that it is issued by MAJCOMs or field operating agencies to subordinate units.

Budget Allotment

The 2015 AF Strategic Plan identifies five Priorities, which should be well known to most. Presently, these provide the foundation for aligning AF-wide activities and investments: • Provide Effective 21st-Century Deterrence • Maintain a Robust and Flexible Global Intelligence, Surveillance, and Reconnaissance (ISR) Capability • Ensure a Full-Spectrum Capable, High-End Focused Force • Pursue a Multi-Domain Approach to our Five Core Missions • ?

Continue the Pursuit of Game-Changing Technologies

A fiscal law authority that allows the government to continue operations at a minimum level for a specific amount of time, usually a few days to a few weeks.

Continuing Resolution Authority (CRA)

The ____________________ of professionalism provides a way to visually represent your 'progression' or degree of professionalism.

Continuum of Professionalism

The following qualities are used to measure your level of professionalism and impact your position on the? - Professional Methods - Professional Character - Professional Standards

Continuum of Professionalism

This phrase frequently appears in business and human resource models to describe productive working relationships among employees, corporate leaders, and stakeholders. In the context of the Air Force, the same kinds of relationships find their origins in a common set of beliefs, behaviors, and values, including a sense of devotion to the importance of sharing the Air Force experience with both the public and the media. To be effective, the message must be communicated strategically.

Culture of Engagement

Steps 5 and 6 of the 8-Step Problem Solving Process directly correlate with what step in the OODA Loop? Step 5 - Develop Countermeasures Step 6 - See Countermeasures Through

D - Decide

The following statements pertain to your duty to do what, as a SNCO? • Provide purpose (the 'why'), direction (the 'how'), and motivation (positive reinforcement) while operating to accomplish the mission and improve the organization. • Set the example for others by demonstrating exemplary conduct in your professional and personal life. • Encourage your people to adopt and internalize the core values and develop the mental, physical, and emotional attributes of a warrior. • Mentor your people by encouraging them to learn about themselves (preferences, traits, temperaments, etc.) and how they deal with circumstances.

Develop Others

This step of the Five Part Transformation Process marks the beginning of the transformation...diversity awareness. During this step, you should determine what your unit is doing in terms of diversity awareness now. Look for indications of diversity-related activities or events and evaluate whether or not the events actually foster an inclusive environment or are just 'box checkers' with no real substance behind them.

Discovery

These are universal categories of human interaction, belief, behavior, and meaning/ values (e.g., kinship, gender, economic exchange, etc.). People in all cultures share these broad categories, even though they have different ways of expressing them. The domains aren't exclusive of one another...they overlap or intersect. So, activity in one area can cause change in other areas.

Domains of Culture

What are the following considered? - Three Os - Three Ps - Three Rs - Three Ds

Ethical Principals

These originate from sources other than formal military channels. Examples include positions within other professional organizations (Top III, AFSA), volunteer positions, and additional or special duties and tasks assigned through non-formal military channels.

Informal Assignments

This component of the Cross Cultural Competence (3C) Model addresses understanding how culture influences people's beliefs, values, and thought processes.

Knowledge

By the end of March, units should have either spent or obligated ____% of their budget

March; 50%

This virtue encompasses operations, product and resources excellence. The complex undertaking of the Air Force mission requires us to harness the ingenuity, expertise, and elbow grease of all Airmen. We approach it with the mindset of stewardship, initiative, improvement, pride, and a continued commitment to anticipate and embrace change. Our work areas, processes, and interpersonal interactions must be undeniably professional and positive. Our people are the platform for delivering innovative ideas, strategies, and technologies to the fight.

Mission

When referring to the center of the Cross Cultural Competence (3C) Model; When presented with mission stalls or conflict, you rely on your negotiation or mediation skills to overcome differences. This can show that you're willing to listen and collaborate (if applicable) versus forcing or taking over.

Negotiate

This competency deals with the functionality of organizations, specifically activation, inactivation, redesign action, and reorganization. The __________________ ______________ _____________ (OCR) is the instrument used to accomplish these functions.

Organizational Structure; Organizational Change Request (OCR)

The following are considered what in regard to the POA? - Physical - Intellectual - Moral

POA Dimensions

In order to be spiritually fit, you should be persistent in your pursuit of a course of action, purpose, problem solving, etc....especially when faced with difficulties, obstacles, or discouragement. Basically, this tenet requires that you keep trying, especially in the face of failure. What tenet of Spiritual Fitness does this reflate to?

Perseverance

This type of interview technique is focuses on YOU being the expert! Use your personal authority and experience to establish your professional credentials. example: ▪ "From my 17 years of experience..."

Personal Credibility

This tenet of Spiritual Fitness represents how you view problems, situations, facts, etc. and how you judge their relative importance...how YOU see things. It requires you to pay attention to how you think about things...identifying the good and bad of each situation. Practicing this tenet can help you accept things/situations as they are, let things go (especially those things you can't control), and keep a positive focus.

Perspective

This dimension of the POA requires us to be physically ready at all times, regardless of the environment. In your organizations, you can help meet this requirement by ensuring your people are healthy and engaging in a year-round fitness program. When your people aren't able to operate in harsh environments or when they aren't healthy and fit, readiness levels can decrease. This reduction can have an impact not only on your unit, but can weaken the POA as well.

Physical

According to the TFF Domains, this is the ability to physically accomplish all aspects of the mission while remaining healthy and uninjured.

Physical Fitness

The following tenets make up what domain of Comprehensive Fitness? - Endurance - Recovery - Nutrition - Strength

Physical Fitness

This domain of CAF Framework is the ability to adopt and sustain healthy behaviors needed to enhance health and well-being. This domain is about more than just passing a fitness test...it's aimed at building and maintaining the level of readiness necessary to perform activities required to accomplish all aspects of the mission while remaining healthy and reducing/avoiding injuries.

Physical Fitness

Regarding SAPP, (Security, Accuracy, Propriety, Policy) which of the terms does the following terms, represent? Is everyone who is engaging the media adhering to Air Force policy? (dress and appearance, military bearing, ethical behavior, etc.)

Policy

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: All cultures must organize in ways that help to protect resources and reinforce acceptable behavior. • Typical American Experience: With democracy and the ideas of fair play, equality, and freedom of expression, we generally practice a concept of pluralism - giving all groups a say in governance, whether it's a school project or our federal elections. • Typical Tribal Society Experience: Many cultures still rely heavily on the authority and hierarchy of tribes that work in tandem with social and political institutions. This often manifests itself in a form of patronage - giving representation or financial benefits to various powerful groups (i.e. warlords or tribal sheiks) in return for support or restraint of violence.

Political and Social Relations

Regarding the two forms of Chronemics, the following are all examples of which form? - Time is Cyclical and naturally disorderly - Time is uncontrollable due to unpredictability of life - Work on multiple tasks at once - Delays are a part of life...allowances are made for unforeseen circumstances

Polychronic

The final tenet of Mental Fitness involves information processing, applying knowledge, and changing preferences through restructuring, positive re-framing, making sense out of a situation, flexibility, reappraisal, refocusing, having positive outcome expectations, a positive outlook, and psychological preparation.

Positive Thinking

An ethical dilemma could also stem from _______________ ________________ caused by a decision you made. Or in other words, the intentional and unintentional (good or bad) consequences caused by your actions. It's important to think through the first, second and possibly third order consequences of your decisions before you make the first decision. Will you always be able to see the future consequences? Maybe not, but it takes a lot more resources (time, people and money) to deal with unattended consequences than it does to consider and plan for their possibility up front.

Potential Harm

The following represent which weighted factor of the Continuum of Professionalism? • Attitude • Alignment with core values • Alignment with AFI 36-2618

Professional Character

The following represent which weighted factor of the Continuum of Professionalism? • Technical knowledge • Communication • Leadership and Management skills

Professional Methods

The following represent which weighted factor of the Continuum of Professionalism? • Quality and quantity of work • Ethical behavior • Professional relationships • Adherence to and promotion of core values • Adherence to and promotion of AFI 36-2618

Professional Standards

_____________________ is based on many factors. They include how you dress, carry yourself, your attitude and how you interact with others. It necessitates that each person perform their tasks with genuine earnest and honesty. It is evidenced when you do your job with sincerity, maintain professional etiquette, and instill ethics in the workplace.

Professionalism

This competency centers on the Unit Manpower Document (UMD) and funded/unfunded position requirements.

Program Allocation and Control

The following terms make up the what? - Initiation - Planning - Execution - Monitoring & Controlling - Completion

Project Management Process

Regarding Project Management, the following terms make up what? - Scope - Time - Cost - Quality/Performance

Project Management Triangle

Regarding Continuous Improvement, this is a system of cascading production and delivery instructions in which nothing is produced by the supplier until the customer signals a need. Here's an example of this in the grocery business: the grocer restocked it's shelves with products demanded or consumed by the customer. The grocer needed prompt deliveries, the proper brand, and the right price and size to satisfy the customer. To do this, the grocer used communication with supplier and customer, visual clues and rotation of stock first in-first out...enhancing the process.

Pull

The final tenet of this domain is, simply put, the reason for which one exists. Another way to examine this tenet is to ask yourself, "Why did I get out of bed this morning?" or "How can I be at peace with myself?" It can be seen as your calling. It's the personal reason why you do the things you do and only you can figure it out. Having this tenet of Spiritual Fitness can help you identify unique strengths/skills you can use to make the mission more effective.

Purpose

Which one of the five priorities as identified in the 2015 Strategic Plan does the following statement describe? To achieve the most effective solutions across the spectrum of military operations, we will increasingly integrate and employ capabilities operating in or through the cyberspace and space domains in addition to air capabilities.

Pursue a Multi-Domain Approach to our Five Core Missions

In regards to Continuous Improvement, this involves a small team and can be completed in less than one week. To increase chances of success, a charter must be developed, a team selected and, communication needs to begin as early as possible. This is usually formed when a problem needs attention fast but, allows for more planning and deliberation.

Rapid Improvement Event (RIE)

As the WBS (Work Breakdown Structure) and project schedule define and clarify realistic timelines required to produce the desired outcomes, you may come to realize that an initial imposed deadline is unrealistic or unfeasible. If this occurs, there are a few alternatives you could consider: - Renegotiate the Deadline - Employ Additional Resources - ______________ _____ __________ ____ _____ _____________

Reduce the Scope of the Project

Step 4 of a Project Plan: Supporting Plans, involves developing three different plans which are: - Human Resource Plan (Identifies, by name, individuals with lead roles in the project.) - Communication Plan (Lists Stakeholders who need to be kept informed and how often.) - ________ ________________________ Plan (evaluates the projected phases and tasks of the project for potential risks.)

Risk Management Plan

When setting Goals for the Stakeholders during your Project Plan, needs and requirements must be clearly defined and established as well as prioritized. A good way to ensure your Goals are measurable is to use the SMART principle. What does SMART stand for?

S - Specific M - Measurable A - Attainable R - Realistic T - Time Based

Regarding the Project Triangle, this captures what is expected at the end of the project...the agreement on the outcome. As a project manager, failing to determine and then agree on this aspect of a project can have a negative impact on the overall quality of the deliverable. Additionally, if this changes, you might have to make changes to the other aspects of the triangle.

Scope

What is Step 6 of the 8-Step Problem Solving Process?

See Countermeasures Through

MSgt Campbell's unit is preparing for an inspection. As a result, the duty hours have been increased to include Saturday and Sunday to ensure all checklists have been completed and all programs are ready. On Wednesday, one of MSgt Campbell's Airmen asks for Saturday off so she can attend a pre-planned religious event. Even though MSgt Campbell has had to deny other requests for time off, he tells the Airman that she can attend her religious event, but, will have to report for duty a little earlier the next day. She agrees and goes back to work. MSgt Campbell's actions BEST illustrate _____________________________ and its impact on subordinate effectiveness. a. Leveraging Diversity b. The Five Part Transformation Process c. The Importance of Diversity

a. CORRECT. According to the Diversity chapter, leveraging diversity includes striking the right balance between the need of your people and the needs of the unit's culture/climate and mission. In the scenario, MSgt Campbell was able to meet the Airman's needs (attend her religious event) and the needs of the mission (come in to work early the next day). Since the Airman agrees and goes back to work, he was able to find the right balance. b. Incorrect. According to the Diversity chapter, the Five Part Transformation Process includes Discovery, Assessment, Exploration, Transformation, and Revitalization. This process is used to identify and solve diversity related issues in the organization. There is no indication in the scenario that there is a diversity-related issue that would require MSgt Campbell to use this process. c. Incorrect. According to the Diversity chapter diversity is important because it is a military necessity and, as a result of its multidimensional nature, allow the Air Force to utilize the unique talents and strengths of its people. There is no indication of this in the scenario.

MSgt Lime arrived at his new duty section about five weeks ago. He supervises five people. MSgt Lime was just tasked with a short-notice project that requires his section to come up with a solution. As he thinks about the task, MSgt Lime walks around to meet and talk to each subordinate. He asks each one what types of roles he or she likes performing; he actually gives a little insight into what he's after. Completing the walk around, MSgt Lime thinks about the Team Dynamics environment and decides to accomplish this task by incorporating the Team Dimensions Stages process. MSgt Lime's _____ will MOST likely _____ mission effectiveness. a. appropriate integration of Team Dynamics; enhance b. inappropriate integration of Team Dynamics; hinder c. effective use of his Creator team role preference; enhance d. ineffective use of his Creator team role preference; hinder

a. CORRECT. According to the Team Dynamics chapter, MSgt Lime's appropriate integration of Team Dynamics concepts and principles (new people, short-notice project, talk to his people for an indication of role preference, decide on stages to accomplish the mission) will MOST likely enhance mission effectiveness because he's taking the lead to guide his team through the stages of Team Dimensions and this should enhance subordinate effectiveness because he's developing people by creating environments for shared experiences, that allow open non-threatening feedback, which foster positive relationships, to expand individual strengths, that generate respect towards one another. b. According to the Team Dynamics chapter, see alternative "A" for rationale. c. According to the Team Dynamics chapter, Creators generate ideas during brainstorming sessions, act impulsively, and come up with alternatives. There were no indications of these in the scenario. d. According to the Team Dynamics chapter, see alternative "C" for rationale

MSgt Maple was getting impatient. Every time MSgt Black finished his thought, MSgt Maple remembered a previous project that was similar and he already considered an action plan. But this was MSgt Black's fourth idea - and the fourth action plan in less than two weeks. "You've had four great ideas, but I think number three was the best. I already have some ways worked out to help ensure a smooth process; so let's use that one and get on with it," MSgt Maple stated. "But I'm not sure it's right yet," said MSgt Black. MSgt Maple's non-verbals displayed his frustration with the situation. This Team Dynamics scenario BEST illustrates MSgt Maple's team role preference as a/an _______________. a. Advancer b. Refiner c. Flexer d. Executor

a. CORRECT. According to the Team Dynamics chapter, MSgt Maple is displaying characteristics of the Advancer role. Some of the characteristics include using past experiences and proven methods to advance ideas toward implementation (remembered a previous project and considered an action plan; state how number three was the best; already have some ways worked out for smooth process; let's use that one and get on with it). b. According to the Team Dynamics chapter, the Refiner role focuses on challenging and analyzing topics under discussion, identifying flaws and problems, and being logical and skeptical. MSgt Maple isn't displaying any of these characteristics. c. According to the Team Dynamics chapter, the Flexer role focuses on filling gaps on the team focused on innovation, monitoring the contributions of all team members, and being tolerant and understanding different members of the team. MSgt Maple isn't displaying any of these characteristics. d. According to the Team Dynamics chapter, the Executor role focuses on a need for clear and focused objectives or guidelines; a desire to pay attention to specifics; and a preference for well-thought out plans to implement. MSgt Maple isn't displaying any of these characteristics.

MSgt Caskey is the Cost Center Manager for her organization. She is very knowledgeable about finance and ensures the organization has the funding required for operation. At a training session, MSgt Caskey said to her replacement MSgt Griggs "We have to submit a document of how we are going to spend the upcoming fiscal year funding. We should list and defend all needed items and services, and the cost. Then, we have to identify and validate items or services that can't be purchased with the current budget." The organization was able to execute a strong budget and have the unfunded request considered. This scenario BEST illustrates how understanding the __________ impacts mission effectiveness. a. Purpose of the Execution Plan b. Budget Execution Review Process c. Spend Plan

a. CORRECT. According to the execution plan main point, the execution plan is an Air Force product used to balance available funding while delivering goods and services to customers. A well-developed plan includes a prioritized list of known unfunded requirements with justification for each unfunded requirement and a spend plan that projects when and how funds will be spent throughout the fiscal year. The scenario depicts MSgt Caskey's understanding of importance of how a well-developed execution plan can impact mission success. By training MSgt Griggs and developing a solid plan, the organization was prepared to execute the budget and be postured for the unfunded request. b. This answer is INCORRECT. There is some evidence in the scenario of Budget Execution Review which, according to the execution plan main point, is a two-part process that occurs twice within each budget cycle. The first part requires every level of command to identify, validate, and prioritize its unfunded requirements, and then submit them to higher headquarters for funding consideration. The second part requires each level of command to review and prioritize (rack and stack) all subordinate command unfunded requirements. The scenario best illustrates MSgt Caskey's understanding of importance of how a well-developed execution plan can impact mission effectiveness. By training MSgt Griggs and developing a solid plan, the organization was prepared to execute the budget and postured for the unfunded request. See rationale for correct response for additional information. c. This answer is INCORRECT. There is some evidence in the scenario of a Spend Plan, which according to the Execution Plan main point, illustrates how projected funds will be spent over a 12-month FY period. The scenario best illustrates MSgt Caskey's understanding of importance of how a well-developed execution plan can impact mission effectiveness. By training MSgt Griggs and developing a solid plan, the organization was prepared to execute the budget and postured for the unfunded request. See rationale for correct response for additional information.

During which type of interview do you want to make sure you always clearly state which portion of the interview should not be reported? a. On-the-Record Interview b. Off-the-Record Interview c. Background Interview

b. Off-the-Record Interview

This virtue is about responsibility with an audience. That audience may be the American people, our units, supervisors, fellow Airmen, families, loved ones, and even ourselves. Individuals with this virtue maintain transparency, seek honest and constructive feedback, and take ownership of the outcomes of their actions and decisions. They're responsible to themselves and others and refrain from actions which discredit themselves or our service.

Accountability

This piece of the process is the strategy communication link for the organization and enables improvement at every level. It is an execution tool, not a strategic planning tool. It is the translation of the vision into measurable results. It involves a clear set of strategic objectives and vision translated into day-to-day action and creates an environment for innovation by the process of gap analysis (where we are vs. where we want to be) and continuous improvement.

Alignment

An act that results in exceeding limitations (misuse) of funds authorized and appropriated by Congress in support of contract obligations.

Antideficiency Act Violations

During the month of ____________, End-of-year close out begins and the wing's FWG (Financial Working Group) takes control of all unspent and un-obligated funds across the wing, which, in turn, becomes "fallout money".

August

What Does B-SMART stand for?

B - Balanced S - Specific M - Measurable A - Attainable R - Results Focused T - Timely

Is a two-part process that occurs twice within each budget cycle to identify and redistribute funds to meet unfunded requirements such as unforeseen or initially unanticipated mission-related expenses.

BUDGET execution Review (BER)

This is a strategy management system for establishing and communicating an organization's mission, vision and strategy map to customers, stakeholders, and employees. In simple terms, it is used for aligning the day-to-day work to the strategy. It normally displays metrics identifying whether or not objectives are being met. Based on alignment, it is a strategy execution tool, not a creation tool. Its intent is to have an organization see how balanced it is or is not and only focuses on the key perspectives it has chosen to align its strategies with. When fully deployed, it transforms strategic planning from an academic exercise into the nerve center of an enterprise.

Balanced Scorecard (BSC)

The following are all forms of what? What can be used to determine if they exist? What step in the Five Part Transformation Process does this apply? ▪ Communication problems ▪ Opposition to change (senior leadership wants to keep the status quo) ▪ Negative attitudes/behaviors (prejudice, stereotyping, discrimination, etc.) ▪ Unit policies that limit a certain group of individuals' activities ▪ Selective mentoring (only those individuals in the 'in-group')

Barriers; Barrier Analysis; Assessment

This portion of DDR provides focus and establishes expectation for work activities. Your subordinates should be more productive when they have a clear sense of what's important and knowing what's expected of them.

Direction

You can use this portion of DDR to help reinforce the expectations and standards set or when confronted with performance problems.

Discipline

The following virtues pertain to which Air Force Core Value? - Mission - Discipline - Teamwork

Excellence in All We Do

Once you have established the project's goals and outcomes, and you understand how you're going to achieve them through the initiation and the planning stages, you are ready to move onto the next stage. This process involves coordinating people and resources, as well as integrating and performing the activities of the project in accordance with the project management plan. You'll use a wide range of resources that may be at your disposal. The goal is to integrate all activities and aspects of the project together in order to achieve a successful outcome.

Execution

This is a 'higher risk' zone that could possible leave your people scarred as a result of dealing with the stressor/demand. Therefore, you should: ▪ Refer to outside sources (counselor, chaplain, clinic) for early intervention ▪ Help to minimize any potential issues (e.g., offer time off to rest, volunteer to provide meals for their family, etc.)

Ill Zone

In regards to Continuous Improvement, one of these requires a large team and is conducted over a long period. This is usually formed when a problem needs a significant amount of attention and time and planning are of the utmost importance.

Improvement project

During the first step in the Project Management Process, your goal is to examine the feasibility of the project...to define the nature and scope, as well as set the foundation upon which the project will be built. In this stage, ideas are explored and elaborated upon. In addition, decisions are made concerning who is to carry out the project, which party (or parties) will be involved, and whether the project has an adequate base of support among those who are involved.

Initiation

The goal of _______________________ _____________________, or P2, is for all members of the POA to deliberately and consistently work toward and remain as professional as possible.

Progressive Professionalism

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: Communication shapes culture, and culture shapes communication. • Typical American Experience: English is the official language adopted by society (educational institutions, government, etc.). Although more accommodations are being made for other cultural languages, the English language unifies our culture. • Typical Middle Eastern Experience (Afghanistan, Iran, and Pakistan): This regional area is one of the world's must linguistically diverse areas. It includes Farsi, Dari, Pashto, and Urdu. As a result of the multiple languages (which are sometimes different based on educational status or governmental affiliation) it's difficult to build strong national identities.

Language and Communication

These have a significant impact on mission achievement. They should consist of three to five statements that identify major strategic focus areas and should emphasize what needs to be changed or improved in order to excel in executing the organization's mission. They should be customer focused, and can be directed at customers internal or external to the organization.

Priorities

This is someone in your organization that's the 'owner' of the project, the person who arranges funding, and acts as the project's advocate. They normally represent the organization's interests; therefore he/she serves as the project manager's boss.

Project Sponsor

Regarding SAPP, (Security, Accuracy, Propriety, Policy) which of the terms does the following terms, represent? Is the communication appropriate to the purpose or circumstances of the media engagement based on established standards? (see Do's and Dont's later in this chapter)

Propriety

This form of Nonverbal Communication is the study of the communicative effects of space or distance. Because you have needs for both privacy (distance) and to be interdependent (nearness), one way you manage this tension is by defining and defending a territory. For example, in the U.S., we typically learn, through our culture, how close is too close to stand when talking to a colleague at work versus how close one might stand next to a loved one. These distances vary across cultures, and can affect communication success if not properly observed.

Proxemics

According to the TFF Domains, this is the ability to effectively cope with the unique mental stressors and challenges needed to ensure mission readiness.

Psychological Fitness

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: Everyone has beliefs about the origin of earth, the purpose of their existence, and the proper ways to act. Most religions have beliefs or practices members should adhere to in varying degrees. • Typical American Experience: Religious faith is private, but not a secret. Due to the di- versity of the American culture, there's no penalty for practicing/not practicing a specific faith. • Typical Iranian Experience: Religion is the foundation of all authority in the country to include political and legal. Iranian citizens may be severely punished if they don't follow certain religious dictates on behavior.

Religion and Spirituality

This form of Diversity maintains that every Airman is free to practice the religion of their choice or subscribe to no religious belief at all.

Religious Diversity

During this type of interview, you hear the interviewer's questions through an earpiece and look directly into a camera, not at a person, because you are in a separate location. These interviews are more challenging because you can't see the person interviewing you. Sometimes vision monitors are set up so the participants can see each other, but this isn't usually necessary (or even desirable as it can be distracting for the guest).

Remote Interviews

Throughout your career you may have encountered individuals that find it easy to justify their actions no matter the situation. Or, others who prefer to perform the questionable act and seek forgiveness later. As a leader, you must ask yourself if your action is truly the ethical thing to do. This doesn't include basing your decision on what you...or your small circle of influence... considers the right thing to do. What test does this statement elude to?

Situation Test

This domain of the CAF Framework deals with your ability to engage in healthy social networks that promote overall well-being and optimal performance. It captures your ability to build and maintain social networks in order to deal with distress caused by stressors and demands.

Social Fitness

This is the practice of expanding the number of one's business and/or social contacts by making connections through other individuals. While it has gone on for almost as long as societies themselves have existed, the unparalleled potential of the Web to facilitate such connections is only now being fully recognized and exploited through Web-based groups established for that very purpose.

Social Networking

This step of the Five Steps of Ethical Decision Making involves understanding and identifying ____________ _________ so you can choose the course of action that can best serve everyone involved. examples of these are: - Ethical Relativism - Loyalty Syndrome - Worry Over Image - Drive for Success

Step Three - Identify Ethical Traps

This domain of the 12 Domains of Culture refers to the material resources that cultures have access to or can procure. Each culture maintains practices, structures, beliefs, and values concerning its technology and material and range from how to use tools to the beliefs about who can use certain tools (and who can't) based on the structural hierarchy of people within the culture. This domain also incorporates both artistic and practical uses of technology and material.

Technology and Material

The following are the steps needed to implement, what? • Identify the constraint • Decide how to exploit the constraint • Subordinate all other processes to above decision • Elevate the constraint • If a new constraint emerges, return to step 1 (don't let inertia become the constraint) • Change the system if required

Theory of Constraints (TOC)

This is the overall perspective from which a person sees and interprets the world...a collection of beliefs about life and the universe held by an individual or a group. For example, consider the role of the individual versus the collective. Which do you think is more important...an individual's choice or the decisions of the larger group? Or, what's your view on power and legitimacy? Who has the right to lead in our culture? How should they be selected?

Worldview

What is Step 7 of the 8-Step Problem Solving Process?

Confirm Results & Process

When talking about Strategic Communication, the order of communication is as follows: -DoS -DoD -XXXXX/XXXX/XXXX -MAJCOM -Wings -Groups -Squadrons -XXXXXXX

-SECAF/CSAF/USAF -Airmen

If your people are experiencing problems in one or more fitness domain, the amount of __________ it takes them to 'bounce back' to NORMAL from a stressor/demand can be significantly _____________.

- Time - Slowed

According to AFI____-_______, Financial Management, it is an Air Force directive to report excess funds to the wing.

AFI 65-601, Financial Management

As a SNCO, you need to consider what's right before what's possible. Just because something is legal or permissible, doesn't mean that it's the right thing to do. Prudence is lawful behavior; however it includes being wise and just. Consider this example: • A commander, who has Article 15 authority, decides to throw the book at an individual (Article 15) before considering all the factors involved in the misconduct, such as family and financial situation, rank and TIG, TIS, length of time in current position, current scope of responsibilities, and so forth. Punishment under Article 15 is 'just' because the person must face consequences for his/her actions. But, what if the individual had extenuating circumstances impacting his decision to violate standards? Not considering these circumstances and just 'throwing the book at him' (which is legal) might not be the right thing to do...it might not be 'prudent'. Prudence demands you consider all factors to make the punishment fit the misconduct...or crime. Which one of 'Toner's Supporting Principals' does this statement support?

Applying "Prudence First and Justice Second"

During the month of _________, sections continue to compile unfunded requests in preparation for the second BER (Budget Execution Review).

April

This involves: identifying performance gaps and opportunities, comparing current performance with last year's plan, and checking the performance of critical processes (e.g., is training and development working? Is morale up or down?)

Assessing the Current Situation

During this step, you should review your organization's culture and climate from the perspective of the individuals in your organization. You'll also assess all current leadership practices (including your own) to find out if they contribute to (or detract from) an inclusive environment and limit opportunity for all individuals. Your goal in this step is to identify any trends or anomalies that suggest a potential problem. If you find any anomalies based on your assessment, you should conduct a barrier analysis to determine their root causes

Assessment

Regarding the Five Part Transformation Process, after you have determined what your unit is currently doing and how effective the activities are in creating inclusive environments, you'll move on to this step.

Assessment

The following are examples of things you can change on the UMD using what tool? - changes to AFSC - adjustments to pay grade or skill level - changes to security clearance (Special Access Requirement or "SAR") or Personnel Reliability Program (PRP) codes.

Authorization Change Request (ACR)

What is Step 2 of the 8-Step Problem Solving Process?

Break down the Problem and Identify Performance Gaps

The following domains form the, what? - Mental Fitness - Physical Fitness - Social Fitness - Spiritual Fitness

CAF Framework

This is an investigation of anomalies found in workplace policies, procedures, and practices that limit or tend to limit employment opportunities for individuals based on any of the characteristics, experiences, and abilities found in the definition of Air Force diversity (including members of any race or national origin, either sex, or based on an individual's disability status). It helps identify the root causes of those anomalies, and if appropriate, eliminates them.

Barrier Analysis

According to the TFF Domains, this is the relationship between one's behaviors and health.

Behavioral Fitness

This characteristic is more than simply having the technical training and skill to do a given job. Professional competence is critical to a profession because the service provided by professions could have beneficial or devastating effects on the population it serves.

Body of Theory/Specialized Knowledge

This type of interview technique is used to move from the reporter's agenda, to the message you want to relay. Also, it is a way to smoothly transition from the question asked, to your message. A direct question deserves a direct answer; however, after briefly touching upon the answer, use this technique to transition to your message and agenda. example: ▪ "The F-22 does cost a lot, but this aircraft delivers..."

Bridging

A funding document that represents cash for commitment or obligation that is issued by the Deputy Assistant Secretary of the Air Force for Budget (SAF/FMB) to a major command or field operating agency.

Budget Allocation

In mid-January, wing's FWG (Financial Work Group) holds its first ___________ ___________ ___________. It is during this meeting that all unfunded requests are considered and prioritized ("racked and stacked"). Also during this meeting, decisions are made to reallocate funds to cover unfunded requests based on priorities assigned.

Budget Execution Review (BER)

Is a perpetual cycle of planning, programming, revising, adjusting, and spending. Each cycle lasts one fiscal year (FY), which begins on the 1st of October and ends on the 30th of September of the following year.

Budget Process

By being good wingmen, we willfully exhibit integrity, empathy and respect in what we choose to do and say. Respect up and down the chain of command is necessary for mission success, and especially important in our marriages, family relationships and professional relationships with each other. This builds momentum and initiative to act for the good of the organization, community, and each other. Which of the Five C's does this statement represent?

Care

The purpose of this strategy is to communicate, align, and validate HQ, NAF, Wing and intra-Wing strategies. This process develops a strategic "line-of-sight" between commander's strategic priorities and Airmen's responsibilities and accountabilities.

Cascading Process

Celebrating positive results and accomplishments show appreciation for those around us. A good leader communicates expectations and provides constructive feed- back thus providing an environment for growth and development. Recognition for and celebration of a team's achievements enforces positive behaviors and encourages commitment to the organization, mission and each other. Which of the Five C's does this statement represent?

Celebrate

The following steps in the Five Part Transformation Process are related to which step of the Change Process? - Exploration - Transformation During these steps, you identify what training needs to occur, develop your plan, and implement it. This is where you attempt to change your organization's culture/climate to a more inclusive one.

Change

Regarding Nonverbal Communication, the following are two forms of what? - Monochronic - Polychronic

Chronemics

In regard to Cultural Tendencies, which tendency does the following definition describe? The tendency to consider extended family affiliations and being a member of a larger group (ethnic, national, tribal, etc.) as very important throughout a person's life.

Collectivism

The following are examples of which type of Cultural Tendency? • Relationships and status are important; Therefore, individuals might be more resistant to make agreements or commitments since they understand that they may be speaking 'for the group' and not just for themselves. As a result, they may decide to wait or defer a decision to the group. • "Family" consists of blood relatives of multiple generations...on both parents' sides of the family, including in-laws. An individual usually lives with their family of orientation until marriage, and even may live in the same household, building, or neighborhood after marriage (usually, a wife moves to her husband's family household). • The family maintains importance through adolescence and adulthood as a source of group affiliation. This affiliation can influence, but doesn't absolutely determine, where one lives, what political candidates and parties one supports, one's religious identification, and so on. • People tend to remain economically and legally dependent on their family of orientation until marriage, and even sometimes after; instead of turning to the government or other institution to borrow money, buy a house, find a job, or find someone to do home repairs.

Collectivism

In choosing to help others become their very best, lasting bonds are created. People who seek to do their part help unite everyone in a common mission, purpose or vision. By working collaboratively, we build stronger communities that promote self-sufficiency and enhance mission readiness, retention and adaptation to the Air Force way of life. Which of the Five C's does this statement represent?

Commit

The way we express ourselves, either verbally or in writing, can have a profound effect on how our message is received and understood. Learning positive and proactive communication skills increase the chance of effectively connecting with others. Choosing the right method of communication, good word choice, and being an attentive listener increase the likelihood that the intended message will achieve its desired objective. Which of the Five C's does this statement represent?

Communicate

When referring to the center of the Cross Cultural Competence (3C) Model, talking with others as much as possible to avoid misunderstandings that could potentially have a negative impact on the cross cultural experience/relationship refers to which component?

Communicate

This tenet of Social Fitness is the exchange of thoughts, opinions, or information, including problem-solving and relationship management.

Communication

The following are the two forms of what in regard to Communication? - High Context Communication - Low Context Communication

Communication Styles

Both personally and professionally, you should never have to worry about who's watching you or who knows of your actions. Every decision you make should be able to withstand the scrutiny of your community (on and off-base). If you have to decide between hiding your decision from the 'light of day', and keeping it private, you should apply the this test.

Community Test

This can create Ethical Dilemmas for some individuals. There are times when our personal values conflict with those of the institution, as well as those of our subordinates, peers, and supervisors.

Competing Values

Effectively monitoring and controlling your project can help you finish successfully in the final stage, which is what?

Completion

A holistic approach to developing overarching Airman fitness and resilience.

Comprehensive Airman Fitness

This tenet reflects the way in which people interact and come together. It accounts for the quality and number of connections we make with other people in our community (deployed or in garrison) and also represents connections we make with a place or people of that place. As a senior enlisted leader, you can help your people establish these connections by encouraging them to collaborate with others as well as sponsoring activities outside the duty section that provides an opportunity for everyone to get acquainted. Or, you could even encourage your people to seize the opportunity to immerse themselves in another culture (food, language, social practices, etc.) when deployed.

Connectedness

An important question to ask before acting is "what will be the potential second and third order effects of my decision be"? Effects that were intentionally caused to produce a specific outcome can spawn an effect that was unintended and/ or unforeseen. When determining the consequences, don't forget to include the people that will be affected by your actions...subordinates, peers, senior leaders, etc. Don't discount emotional and/or physical costs. What test does this statement elude to?

Consequences Test

Which one of the five priorities as identified in the 2015 Strategic Plan does the following statement describe? We must continue to pursue radical improvements in technology, that when combined with new approaches and organizational changes, expand or maintain asymmetric advantages over adversaries. This requires the identification and harvesting of potential breakthroughs in thinking that might amplify the enduring effects that strengthen our advantages in air, space, and cyberspace.

Continue the Pursuit of Game-Changing Technologies

This tenet of Spiritual Fitness reflects the principles that guide organizational/personal internal conduct and its/your relationship with the external world. This tenet takes into account the Air Force Core Values and the individual values/belief system of your people...two unique value systems.

Core Values

The organization that gathers and distributes cost data. Refers to the basic production flight or work center.

Cost Center (CC)

Regulates the daily use of work hours, supplies, equipment, and services in producing or doing things. Also, continually monitors the relationship between resources used and products produced to allow for informed resource realignments.

Cost Center Manger (CCM)

This, or 3C, is the ability to quickly and accurately comprehend, then appropriately and effectively act across all cultural environments without necessarily having prior exposure to a particular group, region, or language.

Cross Cultural Competence

The following are components of what model? - Knowledge - Motivation - Learning Approaches

Cross Cultural Competence (3C) Model

The following terms are the center components of which model? • Communicate • Negotiate • Relate

Cross Cultural Competence (3C) Model

This (often seen as the opposite of ethnocentrism) is the tendency to understand people's beliefs and practices within the context of their culture, rather than from your own cultural point of view. It includes understanding that people usually behave logically within their cultures, but our logic and their logic may not be the same. Although practicing this requires you to suspend your judgment about cultural practices, it doesn't mean you have to personally accept, adopt or promote those practices... Which is a common misunderstanding...

Cultural Relativism

This is the creation, maintenance, and transformation across generations of semi-shared patterns of meaning, sense-making, affiliation, action, and organization by groups. It consists of shared sets of traditions, belief systems, and behaviors that are shaped by many factors (e.g., history, politics, resources, etc.). It can be learned through a process of socialization or passed down generationally.

Culture

For over 50 years, a major stakeholder in the strategic communication and cyber world has been this Agency. It expands the globe and delivers communication by Satellite communication (SATCOM) and leads the war fighter effort to provide innovative, responsive, and cost effective SATCOM services throughout the globe.

Defense Information Systems Agency (DISA)

What is Step 5 of the 8-Step Problem Solving Process?

Develop Countermeasures

This virtue reflects an individual commitment to uphold the highest of personal and professional standards. Airmen commit to a life of discipline and self-control. We demonstrate it in attitude, work ethic, and effort directed at continuous improvement, whether it be pursuing professional military education or nurturing ourselves physically, intellectually, emotionally, or spiritually. Each Airman represents the entire Air Force. Our appearance, actions, and words shape the culture of the Air Force and the reputation of the entire military profession.

Dicipline

What does DDR stand for?

Direction, Discipline and Recognition

This characteristic of the American POA is usually the most obvious aspect of all professions. It includes the values, norms and symbols that are accepted by the profession. These may include such things as its insignias, emblems, distinctive dress. Clear and controlling symbols which characterize the professions may not be encountered in nonprofessional occupations.

Distinct Sub-culture

The following is the Air Force's definition of, what?: "a composite of individual characteristics, experiences, and abilities consistent with the core values and the Air Force mission."

Diversity

This form of Ethical Trap occurs when decisions are made based on a "win at all cost" attitude rather than on military rules, regulations, and codes of conduct. Basically, the needs of the Air Force, your people, and the mission take a second seat to your own personal need for success.

Drive For Success

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: Location and environment - both natural and man-made, have a large impact on this domain and how it plays out in a culture. Political and Social relations (particularly the stability of) also have tremendous impact. • Typical American Experience: Generally leads the world in the industrial, technological and communications spheres, Americans have an abundance of natural resources to include rich and healthy farmland. Since the country is surrounded on three sides by oceans, Americans have long enjoyed a strong free market with ample accessibility of transport along with a stable economic and monetary system that feeds our high values of individualism, achievement, and success. • Typical Moroccan Experience: Only gaining independence in 1956, and maintaining government control over industries until 1993, Moroccans have the largest slums in the Arab world. Along with widespread illiteracy, this society is slow to gain traction in benefiting from their natural resources and strategic position near major trade routes.

Economics and Resources

As a member of the Profession of Arms, you must be able to survive and operate in a wartime environment for extended periods of time before tiring out. This tenet encapsulates your body's ability to do just that...continually accomplish the same task in a repetitive fashion for as long as you can. Engaging in activities to increase this tenet of Physical Fitness can help prepare you to accomplish physical demands easier and with less distress. These activities also contribute to a healthy cardiovascular system and can decrease effects of distress such as anxiety and depression.

Endurance

Which one of the five priorities as identified in the 2015 Strategic Plan does the following statement describe? The Air Force must focus on the skills and capabilities that deliver freedom of maneuver and allow decisive action in highly contested spaces. However, we must retain the ability to succeed in low-intensity conflict.

Ensure a Full-Spectrum Capable, High-End Focused Force

_____________ _________________ combines ethical decision-making and ethical behavior, and occurs in both an individual and organizational context. A major responsibility of a leader is to make ethical decisions and behave in ethical ways, and to see that the organization understands and practices its ethical codes.

Ethical Leadership

The definition of right or wrong depends on the prevailing view of a particular individual, culture or historical period; therefore nothing is objectively 'right' or 'wrong'.

Ethical Relativism

The following are all examples of what? - Ethical Relativism - Loyalty Syndrome - Worry Over Image - Drive for Success

Ethical Traps

An _______________ _____________ organization exemplifies professionalism, humility, self-control, personal discipline, and values.

Ethically Minded Organization

The study of what we understand to be good and right behavior and of how we judge those behaviors. It's a set of standards of conduct that guide decisions and actions based on duties derived from core values.

Ethics

This is the tendency to negatively judge other cultures (beliefs, values, etc.) by the values and assumptions of your own culture. This tendency can limit your ability to understand others since you may see their culture as inferior to your own. Some actions SNCOs can take to mitigate/eliminate the notion that one culture is better than another culture is to suspend one's judgment, become educated on the culture, and educate others on the culture.

Ethnocentrism

At this point in the Five Part Transformation Process, you should consider targeted and ongoing training and professional development to build on the strengths of your people and address the challenges (barriers) you identified in the Assessment step. Which step is used to do this?

Exploration

This domain of the 12 Domains of Culture refers to the different ways people recognize relatives and the rights and status afforded to those relatives. This domain covers cultural practices, structures, beliefs, and values. It also includes the relationships with people you treat like family, regardless of your actual genetic relationship to them. They're the first social affiliations in a person's life. They help to define what's culturally acceptable and unacceptable, who are friends and enemies, how a person's identity develops, who a person or group will turn to in times of trouble, and the ways the culture will be transmitted to future generations. Beliefs about family and kinship can influence ideas and practices regarding origins, ancestry, residence, inheritance, etc.

Family and Kinship

The senior advisory committee chaired by the Commander or Deputy Commander and includes Group commander level members and the Comptroller (at installation), Directors, and special staffs (at commands). Approves budgets, financial plans, and revisions. Also distributes the annual funding, establishes priorities, and ensures consistency with programs and missions. Approval form this entity represents the final, approved installation or command budget submitted to higher command and the final distribution of funds received from higher command.

Financial Management Board (FMB)

This is a term that describes the amount of time available to complete a given task beyond the amount of time originally allocated. It comes from adding together the differences between the minimum and maximum amounts of time it takes to complete each task associated with the project. This formula determines the earliest possible and latest completion dates for the project.

Float

These come through official military channels. Examples include permanent change of station (PCS), permanent change of assignment (PCA), temporary duty assignments (TDY), and additional or special duties and tasks assigned through formal military channels, e.g., additional duty first sergeant, resource advisor, superintendent, and flight chief.

Formal Assignments

This form of 'learning experience' is deliberately designed to obtain a specific learning outcome. Examples include Basic Military Training School (BMTS), Technical Training School (TTS), First Term Airman Center (FTAC), Enlisted Professional Military Education (EPME), ancillary training, and college courses.

Formal Learning Activities

This is an approach to a culture that emphasizes common aspects and domains of the culture concept, providing individuals with knowledge (concepts, theories, processes, etc.) and skills that offer broadly-applicable general principles and serve as a framework for culture-specific learning. This approach provides foundational knowledge that fosters an understanding that characteristics of culture such as family, kinship, community, etc. may vary from your own.

General approach

These clarify what must be achieved to realize an end state and provide a measurable way to let you know if you have successfully accomplished your priorities. These include quantitative metrics like time, percentage, and rankings with results to be realized in one to three years.

Goals

Think of someone in your life that, in your opinion, possess a strong character and exercises the best ethical judgment. This individual, or role model, could be a religious/spiritual leader, a prior supervisor, or even a peer whose opinion you value. Whoever your role model is, image what that person would do if he/she was in your shoes? If they would do something different...or not agree with your decision, then it wouldn't pass this test.

God Test

In this form of Power Distance, those in authority openly demonstrate their rank. The superior-to-subordinate relationship is rarely close and personal, and class divisions within society are accepted.

High power distance culture

This domain of the 12 Domains of Culture pertains to a culture's study and acknowledgement of the past, both its own and others,' and includes history, scientific knowledge, first-hand experiences, testimonies by credible sources, as well as existing mythology. The practices, structures, beliefs, and values that relate to history and myth may also improve the group's understanding of its creation, origin, existence, predicted end, and the individual roles within the group.

History and Myth

This is the idea that all aspects of culture are interconnected and integrated. Therefore, change/action in one area (Sex and Gender, for example) may provoke a change in another area (Family and Kinship or Economics and Resources) you might not expect.

Holism

This is the hallmark of integrity. As public servants, we're trusted agents. This virtue of 'Integrity First' requires us to evaluate our performance against standards, and to conscientiously and accurately report findings. It drives us to advance our skills and credentials through our own effort. The service member's word must be unquestionable. This is the only way to preserve the trust we hold so dear with each other and with the population we serve.

Honesty

If a medical professional makes the determination that one of your people is in this zone, you should: ▪ Ensure they're compliant with their treatment plan ▪ Continue to support them as much as possible ▪ Monitor their progress, offering encouragement along the way ▪ Frequently check in on family members to make sure they have what they need and are in a safe and secure environment

Ill Zone

The following are examples of which type of Cultural Tendency? • As a child grows into adolescence, he/she becomes less dependent on family and identifies more strongly with other groups or micro-cultures (e.g., sports, political, religious, etc.). After basic education is finished and/or they go away to college, they normally maintain their permanent residence with their family. • As the individual matures, he/she pursues their own goals and interests, which may differ from their nuclear family. • When the individual initiates his/her own family unit (as a result of procreation), they usually live apart from their family of orientation. • Typically, adults turn to financial institutions (government, banks, and money lenders) as well as their family for economic support or assistance (e.g., getting a loan, finding a job, etc.). • Individuals value self-sufficiency and only seek help if needed.

Individualism

These are additional learning activities (outside of a formal setting) that result in a learning out- come. Examples include peer-to-peer communication, reading, internet research, talking with experts, mentoring moments, and managing and leading teams and organizations.

Informal Learning Activities

During this step of the Project Management Process you should ask yourself the following questions and perform the following tasks: • Why this project? • What should the final result be? • Is this project feasible? • What are the boundaries of this project? • Who could I partner with to get this done? • Analyze any needs or requirements: What are you going to need in order to execute the project? Do you have the equipment you need? Are you going to have to coordinate with other base agencies in order to complete the project? • Review the current operations: Based on how things currently are, what might you have to change in order to accommodate the project? Duty hours? Unit policies? • Conduct a stakeholder analysis: Talk with those individuals that will be impacted by the changes the project will bring. Are their needs being taken into consideration? Do they have concerns you haven't considered, but should? • Conduct a financial analysis: How much will it cost to complete the project? Are the funds readily available? • Create a budget: Based on the amount of funds made available, what do you need to allot money for? • Create a charter: Consolidate all of your important information (costs, tasks, deliverables, and schedule) in one document.

Initiation

If your people are in this zone, you might notice the following behaviors: ▪ Loss of emotional control (panic, rage, etc.) ▪ Social withdrawal ▪ Loss of interest in activities they used to enjoy ▪ Significant changes in sleep patterns (always tired at work) ▪ Major changes in appearance or behavior ▪ Substance abuse

Injured Zone

This is a 'higher risk' zone that could possible leave your people scarred as a result of dealing with the stressor/demand. Therefore, you should: ▪ Refer to outside sources (counselor, chaplain, clinic) for early intervention ▪ Help to minimize any potential issues (e.g., offer time off to rest, volunteer to provide meals for their family, etc.)

Injured Zone

You and your people are expected to conduct missions in locations with vastly different cultural norms and work with people from different cultural backgrounds. As members of the POA, our missions can't be compromised due to a lack of cultural knowledge or due to a failure to interact with those that are culturally different from us. This dimension also encompasses two cultural aspects of the POA...internal (organizational values-based) and external (environment and cultural-based). Military professionals must be culturally aware; sensitive to differences and the implications those differences have on the operational environment.

Intellectual

Regarding the SWOT Analysis, Strengths and Weaknesses are activities you seek out within the organization making them an ______________ focus.

Internal

The _____________ aspect of the POA pertains to knowledge of the military's values-based culture.

Internal

The following are examples of which type of customer? - The Commander - UDM - Civil Servants - Unit Resource Advisor - The Airmen

Internal

Though most organizations have their own format, ACRs should include as a minimum: - List of UMD attributes that identify the affected position - List of the UMD attributes that represent the desired change (typically bolded) - _________________ for each proposed change (what, why, and when)

Justification

This form of Nonverbal Communication is the technical term for the study of movement and gesture. It comes from the Greek word "motion" and includes gestures, body movements, facial expressions, and eye behavior. The "hook'em horns" image is very common at University of Texas football games ... but in Norway it means "salute to Satan." Former President Bush was photographed many times making this gesture, and it made the front page of Norwegian newspapers.

Kinesics

This domain of the 12 Domains of Culture pertains to the means and methods humans have for exchanging information. Language, both verbal and nonverbal communication, is crucial to establishing and maintaining social relationships. By translating experience into language, humans gain knowledge that can be exchanged with other members of the group or society.

Language and Communication

The following are known as, what? • Specify what creates "value" from the customer's perspective • Identify all the steps along the process chain • Make all the processes "flow" • Produce only what is "pulled" by the customer (pull is a system of cascading production and delivery instructions in which nothing is produced by the supplier until the customer signals a need) • Strive for perfection by continually removing wastes

Lean Principles

This is built on what is value-added from the customer's perspective. Value is defined as a need the customer is willing to pay extra to receive, easily expressed in terms of a specific required product or service.

Lean Thinking

This component of the Cross Cultural Competence (3C) Model is about different approaches when learning about a culture. There are two approaches you can take depending on the situation: - general approach - or - - specific approach.

Learning Approaches

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: All cultures teach children what they need to know to be successful in their particular society. • Typical American Experience: Kindergarten through twelfth grade is the standard, minimal expectation. School subjects include a wide variety of topics to equip children with basic skills for the modern, technological, highly interconnected world. • Typical Afghani Experience: The terrain and harsh climate make it difficult for children to access education. Additionally, cultural norms oppose the education of girls. And for some, early marriages often interrupt the education of girls fortunate enough to have entered school.

Learning and Knowledge

This domain of the 12 Domains of Culture refers to the means and methods for learning and distributing (teaching) knowledge. Learning is a cognitive development process that occurs in formal or informal settings to include personal experiences, institutional academic programs, reading, and one-on-one/group interactions. Learning which increases knowledge is essential to a culture's survival. Knowledge is a cultural resource that can be taught, manipulated, or withheld, depending on a culture's system of political and social relations.

Learning and Knowledge

This Communication Style focuses on WHAT is said. People in cultures like these pay more attention to the explicit meaning of the verbal message. Communicators often stress lots of detail, facts, and statistics with little regard to how the message is delivered. They favor communication that gets directly to the point rather than communicating through analogies and hints. It's the sender's responsibility to provide a clear message that can easily be decoded by the receiver.

Low Context Communication

Refers to societies where people tend to have many connections but of shorter duration or for some specific reason. In these societies, cultural behavior and beliefs may need to be spelled out explicitly so that those coming into the cultural environment know how to behave.

Low Context Culture

In this form of Power Distance, superiors treat subordinates with respect and don't pull rank; subordinates are entrusted with important assignments; blame is either shared or very often accepted by the superior due to it being their responsibility to manage; and managers may often socialize with subordinates.

Low power distance culture

During ______, the RA finalizes the unit's BER (Budget Execution Review) inputs. The wing's FWG (Financial Working Group) holds its second BER.

May

This virtue is an internal commitment to the success and preservation of something bigger than ourselves. Our loyalty is to the Nation first, the values and commitments of our Air Force second, and finally to the men and women with whom we serve. Loyalty to our leaders requires us to trust, follow, and execute their decisions, even when we disagree. We o er alternative solutions and innovative ideas most effectively through the chain of command. Ultimately, loyalty is demonstrated by helping each other act with honor.

Loyalty

This form of Ethical Trap is defined as making decisions based on respect and/or loyalty to an individual, unit, or organization rather than on military rules, regulations, and codes of conduct.

Loyalty Syndrome

MSgt Earnhardt feels there is a better way to configure the work spaces in his building. He drafts a proposal of the estimated costs, and then addresses the project with his leadership. MSgt Earnhardt's__________ Stage of the Project Management Process will MOST likely ________ mission effectiveness. a. ineffective use of the Initiation; hinder b. effective use of the Planning; enhance c. effective use of the Initiation; enhance d. ineffective use of the Planning; hinder

MSgt Earnhardt never entered the Planning Stage of Project Management, which, according to the Project Management chapter, "is the stage where we plan time, cost, and resources adequately to estimate the work needed and to effectively manage risk during project execution." a. MSgt Earnhardt ineffectively used the Initiation Stage of Project Management. According to the Project Management chapter, "in this stage, the idea for the project is explored and elaborated and the feasibility of the project is examined." MSgt Earnhardt did not explore the feasibility of the project.

These are the most powerful or most widely practiced cultures in a particular society, whether the society is a region or entire country. It's the 'mainstream' or dominant values, beliefs and behaviors. For example, in the Japanese culture, the majority of the society values family, institutional affiliation, and homogeneity (being similar/alike).

Macro-cultures

Which one of the five priorities as identified in the 2015 Strategic Plan does the following statement describe? The Air Force will employ agile multi-domain solutions to detect, characterize, deter, and defeat adversaries. This requires an agile, coordinated, multi-domain ISR approach that provides commanders with multiple options.

Maintain a Robust and Flexible Global Intelligence, Surveillance, and Reconnaissance (ISR) Capability

The following tenets make up what domain of Comprehensive Fitness? - Awareness - Adaptability - Decision Making - Positive Thinking

Mental Fitness

This domain of CAF Framework is the ability to effectively cope with unique mental stressors and challenges to ensure mission readiness. It affects how we think, feel, and act as we attempt to cope with the stressors of life.

Mental fitness

These communicate the intent of the objective statement and reflect how the objective is achieved. Measuring the execution and effectiveness of your objectives is crucial; otherwise, you might discard a solid objective just because you didn't know it was working. These drive behavior so it is important to develop ones that are beneficial to the whole organization. Tasks state the tactical actions or deliverables that will positively influence these. This is the area where most strategic plans falter. Most people like the idea of having Mission and Vision statements and objectives to throw around, but very few go the distance, actually develop meaningful metrics, and measure them to ensure objectives are met. Remember: what gets measured is what gets done.

Metrics

These are the 'subcultures' within the macro-culture. They're the group of people living within a larger society who share values, beliefs, behaviors, etc. that are different from the macro-culture. For example, 'the South' could be considered one of these in America. There are certain behaviors that the majority of southerners share (sweet tea, dialect, etc.). These behaviors might be seen as different by someone from New York (which has its own form of this).

Micro-cultures

This is a passive broadcast medium in the form of blogging. It differs from a traditional blog in that its content is typically much smaller, in both actual size and aggregate file size. An entry could consist of nothing but a short sentence fragment, or an image or embedded video. Some forms of these services offer features such as privacy settings, which allow users to control who can read their blogs, or alternative ways of publishing entries besides the web-based interface. These may include text messaging, instant messaging, E-mail, or digital audio.

Microblogging

Values and expected rules of the profession that are appropriate to actions taken within the military environment (Gabriel, 2003). It is designed to put principle above self-interest. Personal integrity and moral courage are the keys to viability of that ethic (Flammer, 1976).

Military Ethics

These requirements account for Fiscal Year (FY) budgetary initiatives and proposals that include operation & maintenance and military personnel appropriation requirements. As a senior leader, you have an important role in securing funding necessary to effectively accomplish the mission.

Mission Critical Requirements

Now that execution has begun and your team is producing deliverables, the next stage becomes very important. During this stage, you should observe all aspects of project execution in order to quickly identify potential problems, to investigate the causes of issues, and to apply corrective actions if necessary. Regular observation of your schedules/resources and measurement of performance enables the identification of variances from the project management plan.

Monitoring and Controlling

Regarding the two forms of Chronemics, the following are all examples of which form? - Linear view of time - Time is spent or wasted - Work is systematic manner...one task at a time - Punctuality, schedules, deadlines are important

Monochronic

This dimension is an important aspect of the POA because it reminds us that we're responsible to our civilian government...our missions are approved by them and guided by the moral and ethical tenets included in documents such as the Constitution, LOAC, and the UCMJ. As we execute our duties, we do so with moral responsibility. Using these 'checks and balances' we ensure the effectiveness of our missions and the effectiveness of the POA.

Moral

Values that we attribute to a system of beliefs that help us define right from wrong, good versus bad. Typically, they get their authority from something outside the individual; they come from a higher being or authority.

Morals

This component of the Cross Cultural Competence (3C) Model is the reason you act or behave in a particular way, is an important element. You should be proactive and positive about gaining cross cultural knowledge and sharing it with your people...not because someone tells you to, but because you 'want' to in order to ensure you and your people are properly prepared. For example, imagine you're in a situation where your people are running out of drinking water and you need to access more water quickly. There happens to be a body of water close to your location, but you must get approval to use it from the local tribe. This task/mission should motivate you to find information (knowledge) about the tribe so you can request permission appropriately. If you lacked the motivation to acquire the appropriate knowledge, your mission could fail (no water)...that's why this component is an important part of the model.

Motivation

This is an Air Force web-based community that encourages mentoring, career planning and knowledge sharing for the Total Force. Features include: • a real- time mentoring plan • discussion forums • a bullet tracker • the ability to dialogue online

MyVector

Regarding Communication Skills, the following are forms of what? • Haptics • Proxemics • Chronemics • Kinesics

Nonverbal Communication

This tenet of Physical Fitness is the provision and consumption of food in quantities, quality, and proportions sufficient to promote optimal physical performance and protect the body against disease and/or injury. Think of your body as a machine...in order for your machine to run efficient and effectively, you need to put fuel in it. The type of fuel you use can deter- mine how well your machine runs.

Nutrition

According to the TFF Domains, this is the ability to recognize and select the requisite nutrition to sustain and optimize physical and cognitive performance and health.

Nutritional Fitness

The first two steps of the 8-Step Problem Solving Process directly correlate with what step in the OODA Loop? Step 1 - Clarify & Validate the Problem Step 2 - Break Down the Problem/Identify Performance Gaps

O - Observe

Steps 3 and 4 of the 8-Step Problem Solving Process directly correlate with what step in the OODA Loop? Step 3 - Set Improvement Targets Step 4 - Determine Root Causes

O - Orient

The following terms are also known as, what? - Observe - Orient - Decide - Act

OODA Loop

These consist of two to three statements that inform members how each Priority is accomplished. They give strategic direction on how to execute tasks, initiatives, and process improvements. They should inspire and motivate the workforce to a higher level of performance and drive significant operational change. Objectives should be understandable, executable, relevant, and concise.

Objectives

During this month, the Air Force receives it funding authorization, which comes in the form of actual funds or a Continuing Resolution Authority (CRA). The Financial Execution Plan (FEP) must be approved by ____ _____________ in order to be ready to implement on ___ ______________ for the new FY.

October; 30 September; 1 October

This type of interview is normally conducted by a reporter and camera operator. This method is preferred during the early stages of a crisis or other emergency. During crisis media interviews, success is measured by the ability to convey messages that demonstrate commitment to public health and safety, as well as empathy/concern for those impacted by the crisis situation.

On-Scene Interview

Funding for mobilization, recruiting, training, administrations, service-wide activities, civilian salaries, operations and maintaining an installation, environmental restoration, and a myriad of other costs associated with day-to-day Air Force operations.

Operational and Maintenance funds (O&M funds)

This form of Diversity is described as organizational/institutional background characteristics affecting interaction (e.g., problem solving, creativity, and communication), across services, components, and occupation/career fields.

Organizational/Structural Diversity

What are the Three Os?

Owing: - Knowing specifically who and what you owe Ordering: - Displaying proper order by having moral structuring and ethical priorities Oughting: - Understanding what Airmen should do, or ought to do (clothing allowance/PT 3 times per week)

Regarding Communication Skills, the following are examples of what? • Rate of speaking (faster or slower) • Intonation (the rise or fall of voice to emphasize words or phrases) • Pitch (the highness or lowness of the tone of voice)

Paralanguage

This is the non-verbal features that accompany speech and contribute to communication but aren't considered part of the language system (e.g., tone, pitch, rate, and pauses).

Paralanguage

This domain of the 12 Domains of Culture pertains to how people interact with each other and includes the cultural practices, structures, beliefs, and values related to societal organization and governance. Political relations refer to a culture's patterns of dividing power among people, exercising that power, and governing groups of people. Social relations refer more generally to a culture's patterns of relationships created outside the government or legal structure to survive and accomplish life's tasks, which include: dividing food, celebrating traditions, educating children, and practicing religion.

Political and Social Relations

The extent to which the less powerful members of a culture, organization and/or institution (e.g., family, unit, government, etc.) accept and expect that power is distributed unequally. This comes in two forms: • High power distance culture • Low power distance culture

Power distance

What are the Three Ps?

Principle: - SNCOs acting with integrity are expected to always place "Principle" first in all endeavors. Purpose: - Mission directs you to develop a sustained passion for continuous improvement and innovation. You should consider this your "Purpose" and the basis of mission accomplishment. People: - Teamwork is achieved when the people of the organization can work together to successfully reach common goals.

This quality involves the combination of emotional, moral and intellectual qualities and behaviors exhibited at all times by all members of the profession. Having a professional attitude is the driving force behind the character traits displayed by professionals...the essence of airmanship. For the enlisted force, airmanship centers on two critical documents: The Air Force Core Values ("The Little Blue Book"), and AFI 36-2618, The Enlisted Force Structure ("The Little Brown Book"). Together, they describe the emotional, moral, and intellectual qualities and behaviors common to all successful enlisted air-minded military professionals. Your pledge, as a SNCO, to fulfill these responsibilities as a member of the POA helps to move yourself and others to the right side of the continuum.

Professional Character

This quality involves the actual application of professional knowledge to any given situation. Just as surgeons apply their knowledge of anatomy and physiology to perform operations, SNCOs apply these to lead the enlisted force in accomplishing the mission. From the time you entered the Air Force until now, you have been continually exposed to rigorous training. The training you received in basic training provided you with the foundation of what it means to be an Airman and the methods of our profession that differentiates it from others. While in technical school you were provided professional knowledge in your specific Air Force Specialty Code (AFSC) in order to perform your job. This training further differentiated the methods and theory you apply...so your level of professionalism should have increased. But you didn't stop there. You're still engaged in learning additional professional methods (training/education) today...just like this course...in order to improve your level of professionalism, even at this point in your career.

Professional Methods

These are the yardstick a profession uses to measure the performance and behavior of its members. These standards are best expressed by the core values, Airman's Creed, and Warrior Ethos. Since values shape our actions, decisions, and behaviors, they play a central role in professionalism. Unfortunately, even when we strive to adopt and internalize our Service's standards, there are times when our personal values conflict with those of the institution, as well as those of our subordinates, peers, and supervisors. For example, you could be taking a class at night, but a last minute tasking came up as you were walking out the door. At that moment, you might weigh the importance of your personal versus professional obligations: Do I just leave so I can get to class on time? Or should I stay, miss class, and complete this tasking? For some, this situation might cause a values conflict. Values conflicts are normal—an unavoidable part of professional life. However, the mark of a true professional is maintaining high professional standards despite conflicting values. Put another way, professionals find ways to work through values conflicts while remaining focused on the greater good of the organization and its people. The ability to subordinate your values to those of the organization demonstrates your dedication to the POA and a declaration of your level of professionalism. This helps you move towards the most effective side of the continuum.

Professional Standards

In the center of the triangle is this aspect of the Project Triangle, which should reveal how well the project achieves its stated end result. Any changes among the three previous constraints could affect this aspect of the project outcome. For example, if the Scope increases, we can assume the Cost and amount of Time to complete the project should also increase, which could affect the resulting quality.

Quality/Performance

After reassignment as a Detachment Chief, SMSgt Mitchell tells his section chiefs, "Because of our new mission, we must be aware of timelines and milestones and be able to manage them well enough to be effective in the near-term and long-term as well. We must plan for the budget changes in the future. Remember, to be effective you must ensure quarterly spending targets are met and documents are submitted to the resource advisor on-time." SMSgt Mitchell's comments BEST illustrate _____ and its impact on SNCO effectiveness. a. Budget Process b. Funding Allocation c. Budget Cycle

RATIONALE: a. This answer is INCORRECT. There is some evidence of the budget process in the scenario. According to the financial management processes main point, the budget process explains how the blue budget is spent and the different funding allocations. The budget cycle is part of the budget process but SMSgt Mitchell is only discussing the budget cycle, not the budget process. See rationale for correct response for additional information. b. This answer is INCORRECT. There is no evidence of Funding Allocation in the scenario. According to the financial management processes main point, the funding allocation process begins with Congress authorizing funds for military spending each year. Funding allocation is the process of funds traveling from congress to your organizations CCM. See rationale for correct response for additional information. c. CORRECT. According to the financial management processes main point, another way to look at the budget cycle is through timelines and milestones. The budget cycle offers concrete dates for determining, analyzing, and prioritizing budgeting actions and decisions. Along the same lines, each budget cycle includes several milestones such as quarterly spending targets, EP submissions, and end-of-year close out.

If your people are in this zone, you might notice the following behaviors: ▪ Some anxiety, irritability, or sadness ▪ Negative attitudes ▪ Loss of motivation, interest, and/or focus ▪ Trouble concentrating on tasks ▪ May cut corners while performing duties

Reacting Zone

Since this is a 'low risk' zone, you should: ▪ Communicate, listen, and encourage them ▪ Ensure they're getting the opportunity to rest/sleep ▪ Refer to outside sources (counselor, chaplain, clinic) if situation doesn't improve

Reacting Zone

In regard to the "Stress Continuum", when someone is "Reacting to life's normal stressors", they are considered to be in which part of the continuum?

Reacting Zone (Temporarily, Mild, and Reversible)

As the leader, when your people are in this zone, you should: ▪ Continue to build unit cohesion ▪ Ensure they participate in Wingman Day activities ▪ Monitor for signs of distress (negative stress) ▪ Stress the importance of readiness for themselves and their families

Ready Zone

In this zone, your people are most likely: ▪ Calm and confident ▪ Well trained and prepared ▪ Motivated and mission focused ▪ Displaying a positive attitude

Ready Zone

In regard to the "Stress Continuum", when someone is "Not stress-free, but using good coping skills", they are considered to be in which part of the continuum?

Ready Zone (Good to Go)

This portion of DDR generally provides incentive for effective performance and encourages improvement, if necessary.

Recognition

This tenet of Physical Fitness includes the practices you engage in that help to restore energy to your body and counterbalance stress that could result in adverse moods and/or deteriorating performance. Examples include, participating in a yoga class, spending time playing with your children, reading...whatever activities you enjoy that not only give your body a break from physical stress, but also gives you the opportunity to 'de-stress' your mind.

Recovery

The following steps in the Five Part Transformation Process are related to which step of the Change Process? - Transformation - Revitalization During these steps, you're monitoring the people to ensure they comply with the new processes, while evaluating the change to make sure the results are what you intended. Also, you're changing unit policies/procedures to institutionalize the process and make it a part of the unit's 'new' culture/climate. At this point, the importance of diversity should be standard practice within the organization.

Refreezing

When referring to the center of the Cross Cultural Competence (3C) Model; In order to cultivate a positive cross cultural relationship, you should attempt to relate with individuals from other cultures to work effectively. Again, this might require you to put your point of view and judgments aside.

Relate

This competency centers on the Authorization Change Request (ACR), which is a multi-purpose instrument used to propose adjustments to a UMD. These are commonly used to request increases, decreases, or realignments of manpower requirements and /or to change attributes on the UMD.

Requirements Determination

Budget representative for an organization. Actively participates in resource management, including planning, programming, budgeting, acquiring, consuming, storing, and disposing of resources and is directly responsible to the RCM (Responsibility Center Manager)

Resource Advisor (RA)

Normally heads an organization that plans, organizes, directs, and coordinated activities of subordinate organizations and functions. They are the principal level that manages financial resources. They direct work by subordinate functions (usually Cost Centers) that, in turn, use resources to do that work. He/she also appoints a resource advisor (usually at the squadron level) to oversee technical details of operations relating to resource use.

Responsibility Center Manger (RCM)

In this final step of the Five Part Transformation Process, you'll need to consider what policies and/or procedures need to change (or be developed) in order to institutionalize the transformation and lock it in to the organization's culture/climate. You can support this step by planning periodic opportunities to celebrate your organization's progress, to acknowledge its struggles, and renew its diversity goals through open communication and continued action.

Revitalization

What are the Three Rs

Rules: - provide individuals ethical guidance Results: - are the outcome or bottom line-consequences of following or not following those rules Realities: - are the result of recognizing the importance of the situation, circumstances, or realities

While speaking to MSgt Lopez, SMSgt Webb says, "I have noticed that our airmen are struggling with getting their tasks done on time." Lopez replies, "These tasks are new and there is no clear cut way to do them." Webb replies, "Have our airmen track the amount of time it takes to do each task, the best order to perform the task, and ensure we have the necessary resources on hand to complete each task." SMSgt Webb's comments BEST identify ________________. a. Visual Management b. Standard Work c. Value Stream Mapping

SMSgt Webb's comments are not about Value Stream Mapping which is a simple diagram of every step involved in the material and information flow needed to bring a product from order to delivery. b. SMSgt Webb's comments best identify Standard Work which according to the Continuous Improvement chapter, "Standard Work consists of 3 key elements: Takt Time - the rate at which products must be made in a process to meet customer demand, Work Sequence - the precise work sequence in which an operator performs tasks within Takt time, and Standard Inventory - the standard minimum number of pieces in-stock, including units in machines, required to keep the process operating smoothly."

This is a tool that can help with assessing the current situation. It is used to evaluate your organization's Strengths and Weaknesses from an internal standpoint. 'Internal' means activities within the organization. It also allows you to assess Opportunities and Threats which are 'external' to the organization.

SWOT Analysis

Leaders shouldn't always take disciplinary action for mistakes. In order to preserve an ethical climate, you could either forgive the individual or impose sanctions (depending on the mistake). Consider this example: ▪ A subordinate provides a customer with incorrect information. As a result, the subordinate is provided remedial training on the topic and closely supervised (sanctions) to ensure learning has occurred. If this were a one-time mistake, maybe the subordinate can be forgiven. If the subordinate has made the same mistake a few times, maybe sanctions (training/closer supervision) are more appropriate. Which one of 'Toner's Supporting Principals' does this statement support?

Sanctions and forgiveness for mistakes

As the Project Manager, you should address this with the sponsor. Start by reminding the sponsor of the original agreed upon scope. However, if the sponsor still wants to add on the new tasks (expand the scope), you should let him/her know how the overall time and cost of the project will be impacted. The project cost might exceed what was originally budgeted for and/or it might take more time to complete the project.

Scope Creep

Regarding SAPP, (Security, Accuracy, Propriety, Policy) which of the terms does the following terms, represent? Is the communication violating OPSEC? OPSEC's desired affect is to influence the adversary's behavior and actions by protecting friendly operations and activities.

Security

When engaging the Media, the Air Force Core Value of Integrity First ensures that your communication will always be truthful, credible and remain within the bounds of, what?

Security, Accuracy, Propriety, Policy (SAPP)

In order to grow as a SNCO, you should continually assess your skills, qualities, and leadership abilities, identify improvement areas, and engage in ________-_____________________ to address them.

Self-Development

_________________ is probably the most frantic month of the budget cycle. The entire wing is attempting to use all unspent or unobligated funds. By the end of this month, units should have spent or obligated _____% of their budget.

September; 100%

The following tenets make up what domain of Comprehensive Fitness? - Communication - Connectedness - Social Support - Teamwork

Social Fitness

The following statements are considered what in regard to TFF? • Enhance and/or refine current fitness programs and continually evaluate the TFF program in order to recommend changes or improvements as required • Review and, when required, modify readiness reporting standards to account for health and fitness issues impacting the Services' ability to provide organized, trained, and equipped forces • Continue to promote healthy lifestyles, optimize safety and healthy working conditions, facilitate access to health care, and conduct periodic health assessments • Monitor the total fitness of personnel; identify and mitigate the threats, stressors, and other risks to their health and safety; and ensure the availability of countermeasures and preventive methods • Continue to ensure that deploying personnel are holistically fit for worldwide duty in accordance with the TFF standards • Provide appropriate medical support, training, equipment, and supplies to implement these policies

Service obligation minimums (IAW CJCSI 3405.01)

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: All cultures have beliefs and values that underlie different approaches to 'mixing' the sexes. • Typical American Experience: There's very little distinction between activities that are appropriate for males versus females. Males and females can have nearly identical opportunities and educational levels at all ages. • Typical Middle Eastern Experience: Dating usually takes place under the supervision of parents. Being alone with someone of the opposite sex who isn't a family member is not customary. People of the same sex holding hands while walking is considered an ordinary display of friendship.

Sex and Gender

This domain of the 12 Domains of Culture pertains to ways different cultures acknowledge biological differences between men and women; the ways they assign roles, responsibilities, and status to masculine, feminine or other identities; and their beliefs and values that support gender differences. This domain often influence or even fully determines their relationship to parts of every other cultural domain, such as their access to resources, their work, the kinds of social and political relations they can enter, and how they can worship.

Sex and Gender

SNCOs bear personal responsibility and culpability for their actions. If you decide your actions, if made public, would be embarrassing or humiliating, then they don't pass the this test. Also, if you decide that your actions would discredit yourself or the uniform you wear, then they don't pass the this test.

Shame Test

Regarding 6-S, which step requires you to keep the workplace tidy, return each item to its proper place to encourage cleanliness and order?

Shine

This term describes your ability to be receptive and responsive to the emotions, feelings, personality, temperaments, cultural differences and beliefs of the people around you. The more ________________ ________________ you are, the better you can understand the people you work with and each person's talents and strengths.

Socially Sensitive

Regarding 6-S, which step requires you to evaluate all tools and material in the work center and eliminate what is not needed?

Sort

According to the TFF Domains, this is the ability to adhere to beliefs, principles, or values needed to persevere and prevail in accomplishing missions.

Spiritual Fitness

The final domain of the CAF Framework focuses on your ability to adhere to beliefs, principles, or values needed to persevere and prevail when accomplishing the mission. It is about meaning...what's truly important in YOU in life.

Spiritual Fitness

_______________ commanders have ACR approval authority only when all authorizations impacted are subordinate to that level commander. _____________ commanders approve ACRs that cross squadron lines of command (as long as all affected elements are subordinate to that level commander) and so forth and so on for Wing or MAJCOM.

Squadron; Group

This is anybody directly or indirectly impacted by the project's product or outcome.

Stakeholder

Regarding Continuous Improvement, this is defined as the best known way to complete a task. It ensures the same work will take the same amount of resources to achieve the same results, every time. It is the bedrock foundation of continuous improvement. Without this, it is impossible to tell if improvements are due to chance or due to our efforts. It is one of the most powerful but least used lean tools. By documenting the current best practice, this forms the baseline for continuous improvement.

Standard Work

Regarding 6-S, which step requires you to establish consistent work practices to eliminate uncertainty regarding specific job responsibilities?

Standardize

What is Step 8 of the 8-Step Problem Solving Process?

Standardize Successful Processes

In Step 1 of creating a Project Plan, you establish _________. These are dependent on who your Stakeholders are i.e. project sponsor, customers (or users of the deliverable), the team carrying out the project, etc. Once you understand who your stakeholders are, the next step is to find out their individual needs for the project. Their needs and requirements should be considered (and prioritized appropriately) when defining the project _________. The degree of success in meeting those needs and requirements directly correlates with determining the success of the project as a whole.

Step 1: Goals

Step 2 of creating a Project Plan is ______________________. usually has a due date and is tangible, measurable and specific. It can be given to either an external or internal customer and satisfies a milestone or due date that is created and produced in the Project Plan. It can be a software product, a design document, a training program or other asset that's required by the Project Plan. Document these on the Project Plan and estimate when/how each item must be delivered.

Step 2: Deliverables

In Step 3 of creating a Project Plan, you'll lay out the course of the project in a logical manner from start to finish and assign personnel and due dates to major tasks. However, in order to ensure your project ________________ accounts for all aspects of the project, start by creating a Work Breakdown Structure, or WBS.

Step 3: Schedule

During this step of the Five Steps of Ethical Decision Making you determine what the best COA would be based off of the results achieved through applying Dr. Toner's Six Tests. You also use 'Dr. Toner's Supporting Principals' to help this step..

Step Five - Decide Most Ethical Course of Action

During this step of the Five Steps of Ethical Decision Making you should make a list of possible decisions that could fix the problem or situation. At this point, don't evaluate them...just brainstorm! You can use your prior experiences or maybe even talk to other individuals for suggestions on possible solutions.

Step Four - Consider Possible Courses of Action (COAs) (Perform tests relevant to you situation)

This step of the Five Steps of Ethical Decision Making requires you to stop and think about the circumstances confronting you. Taking time to stop and critically think could help you determine what ethical dilemmas exist (if any) and also prevent you from making rash decisions. Delaying the impulse to rush to a conclusion provides time for thoughtful insight and can allow you time to put effective actions into motion.

Step One - Interpret the Situation/Is There an Ethical Dilemma?

This step of the Five Steps of Ethical Decision Making could stem from 'uncertainty', i.e., not having all the facts concerning a situation, little to no experience dealing with the situation or maybe you've never encountered the situation before. The uncertainty could also stem from not having a clearly established policy, procedure or rule for handling the issue. It may also be the result of the 'potential harm' that may be caused by a previous decision; intentional and unintentional (good or bad) consequences of your actions.

Step Two - Analyze the Situation/Why Does the Ethical Dilemma Exist?

The following characteristics define which style of management? - Two-Way Communication - Immediate Self-Correction - Collective Skills-Process Oriented - Focus on Problem Solving-Root Cause - Used to Improve and Share Information - Links to All Levels

Strategic Alignment & Deployment (SA&D) Management

This is a focused United States Government effort to understand and engage key audiences to create, strengthen, or preserve conditions favorable for the advancement of United States Government interests, policies, and objectives through the use of coordinated programs, plans, themes, messages, and products synchronized with the actions of all instruments of national power. It involves every Airman at every duty location regardless of rank or responsibility.

Strategic Communication

This is an organizational management activity that sets priorities, focuses energy and resources, and strengthens operations. It ensures that everyone is working toward common goals designed to establish agreement around intended outcomes and results. It helps assess and adjust the organization's direction in response to a changing environment. It is a future-focused, disciplined effort that produces fundamental decisions and actions that shape and guide what an organization is, who it serves, what it does, and why it does it. When effectively implemented, it articulates not only where an organization is going and the actions needed to make progress towards those goals, but also lets you know if your efforts were successful.

Strategic Planning

Per the Air Force Strategic Plan, this is about choices - what we choose to prioritize, our action in support of our priorities, the order in which we take them, and how we allocate resources against our priorities to support the Nation's objectives.

Strategy

This is a plan to move an organization from their current state to a more desirable future state. A successful strategic plan is dependent upon an honest assessment of the current status of the organization. These help you to ensure your strategy will be more successful, because they help you to capture, communicate and manage your strategy more effectively. Building one of these helps lead the organization through development of a way ahead and explains how the strategy will bring about necessary change within the organization.

Strategy Map

The final tenet in the Physical Fitness domain is your ability to generate force and power, thus lowering the relative work your body has to do in order to complete desired objectives. This tenet is about using your muscles.

Strength

"The reaction our bodies experience due to external demands or stressors."

Stress

"________________" associated with eustress include marriage, promotion, winning money, etc.

Stressors

Part of managing a diverse organization is about managing relationships between individuals or between an individual and the organization, especially when the organization reflects the attitude/views of its leadership. Your people should understand the expected behavior/norms established by the culture and adjust to it. However, as their leader, you shouldn't ask them to sacrifice their individuality/differences while doing so. Common ground is necessary in any organization.

Striking the Right Balance

Step 4 of a Project Plan involves the process of developing these, which are primarily concerned with the actions necessary to define, integrate, and coordinate all subsidiary planning documents into a single plan. They provide further detail to address key areas identified in the project management plan.

Supporting Plans

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: In nearly any society, you can find food that's surround- ed by tradition or 'rules' about its consumption. • Typical American Experience: Americans can generally relate to burgers and hot dogs for Memorial Day celebrations, and turkey and stuffing for Thanksgiving. Additionally, we keep 'elbows off the table' and chew with our mouths closed! • Typical Japanese Experience: Loudly slurping soup is considered a compliment, but lodg- ing chopsticks vertically into a bowl of rice, or using them to pierce food isn't normally acceptable.

Sustenance and Health

This domain of the 12 Domains of Culture covers the ways humans feed themselves and treat their bodies. More specifically, a focus on sustenance leads to discussion of the patterns of subsistence, such as what people produce and eat at different times. The focus on health includes the values placed on food rituals, taboos, and beliefs regarding food properties, discussions pertaining to healthy lifestyles and how to become or remain healthy.

Sustenance and Health

Fitness categories designed keep service members resilient in an environment of sustained deployments and combat operations.

TFF Domains

These are a concise, simple, and understandable action statement consisting of specific deliverables. Their purpose is to support the objectives at a level where target completion dates can be established. They provide the tactical direction and processes to achieve the Objectives intended results

Tasks

This tenet of Social Fitness involves work coordinated among team members. As a senior enlisted leader, you should recognize the value of this tenet of Social Fitness and use it as a tool to not only bring people together socially, but also as a way to help take some of the burden off of task saturated team mates. Once your people know they can count on each other when they're "in the weeds", the level of distress caused by the workload should decrease.

Teamwork

This virtue is required to triumph at every level. Airmen recognize the inter-dependency of every member's contributions towards the mission and strive for organizational excellence. We not only give our personal best, but also challenge and motivate each other. We carry our own weight, and whenever necessary, help our wingmen carry theirs. We serve in the greatest Air Force in the world, and we embrace the idea that our part of the Air Force meets that world- class standard.

Teamwork

The following are all examples of which Domain in the 12 Domains of Culture? • Culture-general Understanding: Use of technology in a culture is highly dependent on interplay from the Economics & Resources and Political & Social Relations domains. • Typical American Experience: Some landowners in Nebraska are pitted against some governmental officials on the development of an oil pipeline from Canada to Nebraska. The Nebraskans believe the pipeline would damage the fragile ecosystem and groundwater in the area. The governmental officials believe the construction of the pipeline would provide economic relief by creating jobs and contracting opportunities. • Typical Djiboutian (Horn of Africa) Experience: With only 1,900 miles of roadways of which about 10% are paved, and an electrical grid that covers only half the country, the economics and politics of Djibouti tend to concentrate infrastructure around the ports and in Djibouti City.

Technology and Material

The following are considered what? - Family and Kinship - Religion and Spirituality - Learning and Knowledge - Sex and Gender - Economics and Resources - Political and Social Relations - Aesthetics and Recreation - Sustenance and Health - Technology and Material - History and Myth - Language and Communication - Time and Space

The 12 Domains of Culture

The following are considered what? 1. Everyone experiences stressors and demands differently. 2. Be proactive and encourage holistic fitness in your organization. 3. Know your people! 4. Be familiar with the agencies and programs available on your base that can help your people when they experience distress.

The 4 Important take-aways concerning the Stress Continuum

The following characteristics describe what? - Service Orientation - Distinct Sub-culture - Body or Theory/Specialized Knowledge

The American POA (Profession of Arms)

A law where Congress exercises its constitutional control over the public purse. Requires agencies that have violated its rules to report to the President and Congress all relevant facts and a statement of actions taken. Government officials may not make payments of commit the United States to make payments at some future time for goods or services unless there is enough money in the "bank" to cover the cost in full. The "bank" being available appropriation.

The Antideficiency Act (ADA)

This perspective refers to internal business processes. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to customer requirements (the mission). These metrics have to be carefully designed by those who know these processes most intimately. With our unique missions, these are not something that can be developed by outside consultants.

The Business Process Perspective

Recent management philosophy has shown an increasing realization of the importance of customer focus and customer satisfaction in any business. These are leading indicators: if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is a leading indicator of future decline, even if the current financial picture may look good. In developing metrics for satisfaction, customers should be analyzed in terms of the kinds of customers and the kinds of processes for which we are providing a product or service to those customer groups.

The Customer Perspective

The Balanced Scorecard (BSC) measures organizational performance across four balanced perspectives: • The Learning & Growth Perspective • The Business Process Perspective • The Customer Perspective • The ______________ Perspective

The Financial Perspective

Timely and accurate funding data will always be a priority, and managers will do whatever necessary to provide it. In fact, often there is more than enough handling and processing of financial data. But the point is that the current emphasis on finances alone leads to the "unbalanced" situation with regard to other perspectives. There is perhaps a need to include additional financial-related data, such as risk assessment and cost-benefit data, in this category.

The Financial Perspective

What are the following considered? - INSTITUTIONALIZE diversity as necessary to mission success - ATTRACT high-quality, talented, diverse individuals to consider service in the USAF, in uniform or as civilian employees - RECRUIT high-quality, talented, and diverse individuals to serve with the USAF in uniform or as civilian employees - DEVELOP a high-quality, talented, and diverse total force (active duty, Guard, Reserve, and civilians) - RETAIN a high-quality, talented, and diverse total force

The Five Priorities

Regarding Continuous Improvement, the following is an example of what model being used? • Why did the aircraft launch late? ▪ Because the fueling team was slow • Why was the refueling team slow? ▪ Because one Airman from the fueling team was in the infirmary with a broken leg • Why did the Airman break his leg? ▪ Because the Airman slipped on an oil spill in the hangar • Why was there an oil spill in the hangar? ▪ Because a machine in the hangar had old washers that were leaking oil • Why didn't the maintenance department change the washers? ▪ Because the maintenance department's budget was cut, and they chose to slide all the preventive maintenance events by six months

The Five Whys

This perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. Kaplan and Norton emphasize that 'learning' is more than 'training'; it also includes things like mentors and tutors within the organization as well. That ease of communication among workers allows them to readily get help on a problem when it is needed.

The Learning & Growth Perspective

Regarding Continuous Improvement, this is a process improvement technique focused on maximizing throughput by use of a "constraint-based" approach. It seeks first to identify the constraint preventing greater throughput, like a hose with a crimp. Every system will have one process step that is the most limiting and therefore degrading the system's ability to achieve the organizational goal. This limiting process step is the constraint. The constraint must be identified and the system managed in relation to that constraint. Trying to improve any process or step other than the constraint will not result in any greater throughput from the process and will, in all likelihood, make things worse. Constraints can be broadly classified into one of three categories: internal resource constraints, market constraints, or policy constraints.

Theory of Constraints (TOC)

Leaders shouldn't take action, make decisions, or display behaviors that reinforce unethical behavior or conduct. By doing so, you give the impression these are acceptable behaviors for your organization and could cause major damage to senior leader loyalty, faith in the system, as well as the overall organizational reputation. Which one of 'Toner's Supporting Principals' does this statement support?

There are no rewards for unethical behavior

The following characteristics define which style of management? - One-Way Communication - Management after the Fact - Individual Skill Oriented - Fails to Eliminate Chronic Problems - Used as an Intimidation Weapon - Lacks Linkage

Traditional Management

This is a crucial factor in the triangle you may not be able to control. Failure to meet the deadlines of a project can create adverse effects on other constraints. For example, if a project schedule changes and the timeline is reduced, you may have to allocate more resources or reduce the scope of the project. Why? Because it would likely either take more resources to accomplish a task faster than budgeted for or, some portion of the end result may need to be modified...or, worst case...omitted all together. If you don't have the flexibility for adjustment, then the overall quality of the product (at the center of the triangle) is likely to diminish.

Time

The state in which the individual, family, and organization can sustain optimal well-being and performance under all conditions.

Total Force Fitness

The following statements are considered what? • Requires a holistic approach to best serve the warfighters, their families and communities • Recognizes the family as the cornerstone of warfighter success

Total Force Fitness (TFF) Core Components

The following domains make up the, what? - Physical Fitness - Environmental Fitness - Medical & Dental Fitness - Nutritional Fitness - Spiritual Fitness - Psychological Fitness - Behavioral Fitness - Social Fitness

Total Force Fitness (TFF) Domains

At this point in the Five Part Transformation Process, you'll focus on implementing the solutions identified in the Exploration step. You should consider what to do to change your organization's people, policies, procedures, overall culture/climate, and then develop a written transformation plan. This plan should establish a pattern of incremental success for elements of the leadership system.

Transformation

Refers to authorized, but unfunded, positions needed to accomplish the assigned workload.

Unfunded Requirement

This computer product details the organization structure (the number, skills, grade and security requirements of manpower authorizations), the position number for each authorization, and other pertinent data that commanders and mangers need to manage manpower resources. Any change to this document required a formal ___________________ ______________ _____________ (ACR) signed by the appropriate level commander.

Unit Manpower Document; Authorization Change Request (ACR)

The UMD (Unit Manpower Document) reflects the unit positions (spaces) not personnel assigned (faces). That information is contained in the ________ _______________ ______________________ ___________ (UPMR).

Unit Personnel Management Roster (UPMR)

Regarding Continuous Improvement, this is a simple diagram of every step involved in the material and information flow needed to bring a product from order to delivery. It can be drawn from different points in time as a way to raise consciousness of opportunities for improvement. It also helps to create understanding of the flow of materials and information, and the value that is created. They should take into account everyone in the process, i.e. both internal and external customers.

Value Stream Mapping (VSM)

When creating a Project Plan, this is a tool you can utilize to visually represent all the work necessary to complete a project and sets the foundation for an effective project schedule. The goal of this tool is to organize your project deliverables into smaller, more manageable components i.e. Deliverable 1 gets broken down into Deliverable 1.1, 1.2, and 1.3. This makes your deliverables easier to schedule, helps you estimate cost, and effectively monitor and control the overall project.

Work Breakdown Structure (WBS)

This form of Ethical Trap entails making decisions based on how they'll impact your reputation or standing among peers, subordinates, supervisors, or community rather than on military rules, regulations, and codes of conduct. Concern about what might turn out to be an embarrassing situation (or needing others to see you in a positive light) may cause you to do something less ethical instead of what's right.

Worry Over Image

While deployed, MSgt Newman was assigned to convoy operations. During her deployment, she wrote and posted videos about her experiences and her unit's interaction with the local population online. As time went by, other Airmen in the unit and their families and friends added personal comments to Newman's and a few established a similar online presence. Eventually, the commander started receiving letters and even a personal e-mail from the combatant commander praising Newman's videos. Upon returning to her home station, a popular news anchor contacted Newman to do a feature story about her deployment experiences. MSgt Newman's actions BEST illustrate _______. a. social media b. media engagement c. Strategic Communication

a. According to Culture of Engagement chapter concepts/principles, the Air Force respects the rights of its members and social media as a medium of self-expression. MSgt Newman's use of some form of social media (Facebook, BLOG, etc.) to describe her experiences in a positive light inspired others to do the same.

MSgt Merk was just briefed her unit is adopting a new process for routing helpdesk trouble tickets. She became upset since a great deal of effort was spent getting her new airmen proficient at using the current process. Immediately, she thought about developing plans to address the change, but decided to talk with her mentor, SMSgt Bellard first. He reminded her to be more optimistic about the change, especially when trying to get her people on board. She agreed but also added that she has to be realistic with them about how difficult the change will be. After her discussion with SMSgt Bellard, she decided to talk with her people to find out what concerns they may have about the new process before taking action. MSgt Merk's actions BEST illustrate the use of ______________Flexibility. a. Cognitive b. Emotional c. Dispositional

a. According to the Change Management chapter, cognitive flexibility includes actions such as being curious (finding out what's happening in the organization), having a plan (to address potential problems), and committing to learning (being involved in continuous education to develop and hone your cognitive abilities). Although MSgt Merk thought about developing plans (which hints at cognitive flexibility), there is no indication that she used cognitive flexibility in the scenario. See rationale for correct response for additional information. b. CORRECT. According to the Change Management chapter, emotional flexibility involves using your support systems (talking with her mentor, SMSgt Bellard), facing reality (being optimistic and realistic about change), and listening (finding out what concerns her people may have). Although MSgt Merk thought about developing plans to address the change (which might hint at cognitive flexibility), she decided to talk with her mentor instead. c. According to the Change Management chapter, dispositional flexibility includes immersing yourself (jumping in to meet new people involved with the change), accepting change as positive (looking for benefits of change), and rehearsing (taking time to practice new skills and behaviors). Although MSgt Merk went to see her mentor SMSgt Bellard, she didn't perform as a mentor or coach to her people (which is a behavior associated with dispositional flexibility) in the scenario. See rationale for correct response for additional information.

MSgt Keele returned from the unit weekly staff meeting and briefed his people about a new procedure that impacts how EPRs are submitted to the commander. While most of his people just listened, a few begin to express frustration...they argued that it will take more time than the current process. Even though MSgt Keele tried to explain the rationale behind the change, his rationales were countered with statements that support why the change will fail. Since many of them have experience with the unit's current EPR approval process, they presented a new idea they think is better than the one MSgt Keele briefed. This scenario BEST illustrates _________ behavior towards the new procedure. a. Denial b. Bargaining c. Depression

a. According to the Change Management chapter, denial includes exhibiting behaviors that indicate your people believe the change won't happen (I can't believe this is happening). There is no indication that MSgt Keele's people are experiencing denial in the scenario. See rationale for correct response for additional information. b. CORRECT. According to the Change Management chapter, bargaining behavior includes attempting to put off the change or recommending alternatives to the change. In this scenario, MSgt Keele's people offer an alternative to the commander's new process they think will work better. c. According to the Change Management chapter, signs that your people are experiencing depression include a decrease in motivation from individuals that are normally motivated (Why should I work hard now...things are just going to change anyway.) There is no indication that MSgt Keele's people are experiencing depression in the scenario. See rationale for correct response for additional information.

MSgt Nagle is the superintendent of a flight of 50 people. As a result of a newly published Air Force Instruction, she has to implement changes to processes people have been doing for a long time. She knows she's going to face major resistance, so she decides to give a pre-brief to a few selected people instead of telling everyone in the flight all at once. She feels this smaller, well respected group, tends to adapt to change well and seems to have the ability to 'sell' change to more resistant individuals easier. Even though she knows some people will be upset because they didn't hear about the change early, she believes that by targeting and pre-briefing certain individuals first, she can minimize resistance and get the change implemented faster. MSgt Nagle's decision to target the ____________ will MOST likely _________ her change effort. a. innovators; hinder b. innovators; enhance c. early adopters; hinder d. early adopters; enhance

a. According to the Change Management chapter, innovators are those people in your organization that see potential and opportunity in almost any situation. They adopt change the fastest and are likely to be more adventurous than the others. Although the innovator group is also small (like the early adopter group) there is no indication MSgt Nagle is targeting this group in the scenario. See rational for correct response for additional information. b. There is no indication MSgt Nagle is targeting the innovator group in the scenario. See rationale for response A and correct response for additional information. c. While MSgt Nagle does target the early adopter group, her actions will most likely enhance, not hinder her change effort. See rationale for correct response for additional information. d. CORRECT. MSgt Nagle targets the early adopters. According to the Change Management chapter, they are usually your social and opinion leaders (well respected...have the ability to 'sell' change to more resistance individuals easier). To appeal to this group, you need to provide information about the change (she provides a pre-brief). As a result of her actions, she will most likely enhance her change effort.

Major Erlbaum, Military Justice Officer in Charge, hands MSgt Franklin, Legal Office Superintendent, an Article 15 and says, "Although I've had this for a month, I was finally able to review it for legal sufficiency. Rather than jeopardize our reputation as having the best metrics in the command, it would be easier to enter last Friday's date into the Article 15 database. Franklin answers, "Sir, rather than implement your simple solution, let's discuss how to prevent this situation from happening again." MSgt Franklin's ___________ will MOST likely ________her effectiveness. a. concern for worry over image; hinder b. lack of concern for worry over image; enhance c. drive for success; hinder d. drive for success; enhance

a. According to the Ethical Leadership chapter, "Worry over Image is an ethical trap that entails making decisions based on how the decision will impact one's reputation/ standing among peers, subordinates, supervisors, community etc. rather than on military rules, regulations and codes of conduct." Because MSgt Franklin is not concerned about her image, her lack of concern will most likely enhance her effectiveness. b. CORRECT: According to the Ethical Leadership chapter, "Worry over Image is an ethical trap that entails making decisions based on how the decision will impact one's reputation/ standing among peers, subordinates, supervisors, community etc. rather than on military rules, regulations and codes of conduct." Because MSgt Franklin is not concerned about her image, her lack of concern will most likely enhance her effectiveness. c. According to the Ethical Leadership chapter, there is nothing in the scenario that indicates Drive For Success, which, according to the Ethical Leadership chapter, "is when a decision is made based on a 'win at all cost' attitude rather than on military rules, regulations, and codes of con- duct." d. According to the Ethical Leadership chapter, there is nothing in the scenario that indicates Drive For Success, which, according to the Ethical Leadership chapter, "is when a decision is made based on a 'win at all cost' attitude rather than on military rules, regulations, and codes of con- duct."

Which of the following examples BEST identifies the reasons why globalization is a pressure for change? Globalization causes: a. Organizations to try to maintain a competitive advantage by managing and deploying resources; workplace policies and procedures to change based how the organization conducts its activities; changes in leadership philosophies and management styles due to high personnel turnover. b. Changes in policies in programs due to demographic diversity; the requirement for new training programs based on varied religious beliefs and language differences; the development of friction and conflict between demographic groups. c. Increased competition for quality workforces; communication problems due to wider differences in workforce skills, attitudes, and needs; challenges in building cohesion and common purpose because of organizational differences.

a. According to the Change Management chapter, these reasons (organizations to try to maintain a competitive advantage by managing and deploying resources; workplace policies and procedures to change based how the organization conducts its activities; changes in leadership philosophies and management styles due to high personnel turnover) are representative of pressure to change based on the internal environment, not globalization. See rationale for correct response for additional information b. According to the Change Management chapter, these reasons (changes in policies in programs due to demographic diversity; the requirement for new training programs based on varied religious beliefs and language differences; the development of friction and conflict between demographic groups) are representative of pressure to change based on demo- graphics, not globalization. See rationale for correct response for additional information. c. CORRECT. According to the Change Management chapter, increased competition for quality work-forces; communication problems due to wider differences in workforce skills, attitudes, and needs; challenges in building cohesion and common purpose because of organizational differences, are representative of pressure to change based on globalization.

"...provide accurate information about military activities and personnel, consistent with security guidelines that enhance public trust?" This statement BEST: a. Defines SAPP b. Describes the goal of media engagement c. Describes the purpose of strategic communication

a. According to the Culture of Engagement chapter this statement does not define SAPP which includes the components of security, accuracy, propriety and policy. b. CORRECT. According to the Culture of Engagement chapter, the goal of media engagement is to fulfill your obligation to provide truthful, timely, and accu- rate information about military activities and personnel, consistent with security guidelines, which enhances public trust and support for our Air Force c. According to the Culture of Engagement chapter, the primary purpose of Strategic Communication is to influence particular audiences (e.g. allies, enemies, other DoD agen- cies, civilian agencies and authorities, etc.)

Although Air Force members must follow Air Force policies concerning social media, they have the option to comply with policies published by social media websites. a. True b. False

a. According to the Culture of Engagement chapter, Air Force members must follow Air Force policies concerning social media AND all policies published by social media websites. b. CORRECT. According to the Culture of Engagement chapter, Air Force members must follow Air Force policies concerning social media AND all policies published by social media websites

When Airmen engage the media or interact with others via social media, they must be concerned about OPSEC issues such as developing a critical information list and conducting a vulnerability analysis. Which of the following is NOT one of their concerns? a. Threats and Threat assessments b. Risk Assessment c. Assigning security classifications

a. According to the Culture of Engagement chapter, Airmen must consider threats and conduct threat assessments. b. According to the Culture of Engagement chapter, Airmen MUST conduct risk assessments. c. CORRECT. According to the Culture of Engagement chapter, assigning security classification MUST occur PRIOR to engaging the media or interacting on social media websites so Airmen do not release classified information.

A focused effort to understand and engage key audiences to create, strengthen, or preserve conditions favorable for the advancement of United States Government interests, policies, and objectives through the use of coordinated programs, plans, themes, messages, and products synchronized with the actions of all instruments of national power. The narrative BEST defines: a. Culture of Engagement b. Strategic Communication c. Airman's Role in Strategic Communication

a. According to the Culture of Engagement, the narrative does not define Culture of Engagement, which encompasses the components of strategic communication and media engagement. b. CORRECT: According to the Culture of Engagement chapter Strategic Communication is a focused effort to understand and engage key audiences to create, strengthen, or preserve conditions favorable for the advancement of United States Government interests, policies, and objectives through the use of coordinated programs, plans, themes, messages, and products synchronized with the actions of all instruments of national power. c. According to the Culture of Engagement chapter, the narrative does not define the Airmen's Role. The Airmen's Role in Strategic Communication is to know their wing's priorities and to effectively explain what they do to support those priorities.

During a feedback session with SMSgt Houston, MSgt Brown says, "I try to treat everyone equally, but I have a hard time doing so with others who have different values than my own." Houston replies, "In order to get the most from our diverse organization, everyone should be treated equally and with respect even when the situation is different. They have a right to fair treatment. Think about how you like to be treated." SMSgt Houston's _____ will MOST likely _____ unit effectiveness. a. understanding of the Rainbow Rule; enhance b. misunderstanding of the Rainbow Rule; hinder c. understanding of Diversimilarity; enhance d. misunderstanding of Diversimilarity; hinder

a. According to the Diversity chapter, "The Rainbow Rule..."Members in an inclusive environment are expected to show respect for others regardless of the situation. They should treat one another in an equitable manner at all times (everyone should be treated equally and with respect). Each individual has a right to just treatment and one treat others as one would like others to treat oneself."

MSgt Smith is two classes shy of completing his Community College of the Air Force Degree. Uncertain about his future in the Air Force he decides to make completion a priority for the upcoming year. He also decides to seek out other opportunities that will help increase his management skills. Looking back he wishes he would have been motivated to do so earlier in his career. MSgt Smith actions BEST illustrate ___________. a. Developing Others b. Self-Development c. Direction, Discipline and Recognition

a. According to the Profession of Arms chapter, developing others is central to your leadership role and allows you to move others to the right side of the continuum. b. CORRECT: According to the Profession of Arms chapter, self-development is the disciplined will to leverage learning opportunities that increase or improve your knowledge, skills and attitudes. c. According to the Profession of Arms chapter, DDR is critical to your early development and helps maintain a high degree of professionalism throughout your career.

During a feedback session with MSgt Gray, CMSgt Lovell says, "I don't know how you've done it, but since your arrival, I've noticed your flight members tend to have a sense of enthusiasm, common purpose, and confidence in the future of this organization." Gray responds, "I believe it is the collective actions, decisions, and behaviors of my flight members that are causing a more positive, more ethical climate throughout the organization." Lovell replies, "Well, whatever you think it is, keep it up." MSgt Gray's __________ will MOST likely __________his effectiveness a. failure to understand military ethics; hinder b. understanding of military ethics; enhance c. failure to understand tipping; hinder d. understanding of tipping; enhance

a. According to the Ethical Leadership chapter, Military Ethics deal specifically with those values and expected rules of the profession that are appropriate to actions taken within the military environment. The American military ethic is designed to put principle above self-interest. Nothing in the scenario addresses this concept; therefore, there is not enough information to determine whether MSgt Gray understands Military Ethics. b. According to the Ethical Leadership chapter, Military Ethics deal specifically with those values and expected rules of the profession that are appropriate to actions taken within the military environment. The American military ethic is designed to put principle above self-interest. Nothing in the scenario addresses this concept; therefore, there is not enough information to determine whether MSgt Gray understands Military Ethics. c. MSgt Gray does understand tipping, which according to the Ethical Leadership chapter, Tipping is about moving the climate of an organization toward a positive/ethical climate. "The climate of an organization is determined by the collective actions, decisions, and behaviors of its members. As organizations move toward a more positive/ethical climate, a sense of enthusiasm, common purpose, and confidence in the future begins to accelerate the tipping effect. At this point, professional actions, decisions, and behaviors directed toward the achievement of organizational goals and objectives become the norm. d. CORRECT: According to the Ethical Leadership chapter, Tipping is about moving the climate of an organization toward a positive/ethical climate. "The climate of an organization is determined by the collective actions, decisions, and behaviors of its members. As organizations move toward a more positive/ethical climate, a sense of enthusiasm, common purpose, and confidence in the future begins to accelerate the tipping effect. At this point, professional actions, decisions, and behaviors directed toward the achievement of organizational goals and objectives become the norm.

When diagnosing ethical dilemmas, SNCOs should ________________. a. diagnose only the dilemmas that are present b. consider the second and third order consequences c. reconcile dilemmas using the 5-Step Process

a. According to the Ethical Leadership chapter, identifying what ethical dilemmas are is only the beginning. It is equally important for SNCOs to diagnosis potential ethical dilemmas as well. b. CORRECT: According to the Ethical Leadership chapter, as a leader you should always attempt to anticipate and consider the second and third order consequences when making decisions. c. According to the Ethical Leadership chapter, you should use the 5-Step Process to guide you through the ethical decision-making process not to reconcile dilemmas.

____________ are the study of what we understand to be good and right behavior and the study of how we judge those behaviors. a. Morals b. Ethics c. Values

a. According to the Ethical Leadership chapter, morals are values that we attribute to a system of beliefs that help us define right from wrong, good versus bad. Typically, they get their authority from something outside the individual; they come from a higher being or authority. b. CORRECT: According to the Ethical Leadership chapter, ethics is the study of what we understand to be good and right behavior and the study of how we judge those behaviors. It is a set of standards of conduct that guide decisions and actions based on duties derived from core values. We characterize people as ethical when they act in ways that are consistent with societal moral values. In other words, the ethics of our decisions and actions are defined societally, not individually. c. According to the Ethical Leadership chapter, values are the core beliefs we hold regarding what is right and fair in terms of our actions and our interactions with others; what individuals believe to be of worth and importance in their life.

Dr. Toner's _________________ Test answers the question, "Will the end justify the means?" a. Community b. Situation c. Consequences

a. According to the Ethical Leadership chapter, the Community Test answers the question, "Besides your family, would you want your peers, neighbors, or friends to know?" b. According to the Ethical Leadership chapter, The Situation Test answers the question, "Could you justify your action because of peculiar, special, or extraordinary circumstances?" c. CORRECT: According to the Ethical Leadership chapter, The Consequences Test answers the question, "Will the end justify the means?"

In order to help resolve a dispute between her section NCOICs, MSgt Packard calls them into the office. First, she explains why they are there and ensures they agree to resolve their difference. Next, she communicates why she is a good option to help and explains she does not have a stake in their issue. Then, she discusses guidelines for conduct during their discussion and asks if they can think of any guidelines they would like to implement. Finally, she explains the process they are going to use and thanks them for being willing to resolve the issue. This scenario BEST identifies the_____. a. Joint Discussion b. Parties' Opening Statements c. Mediator's Opening Statement

a. According to the Mediation chapter, during joint discussion you should facilitate a conversation between the disputing parties. Effective questioning, using open-ended and follow-up questions, are extremely useful here. You should ask questions that clarify the controversial issues. In the scenario the joint discussion has not occurred. See rationale for correct response for additional information. b. According to the Mediation chapter, during the opening statement, the parties' are given adequate time to speak about the issue at hand and share their interests without interruption. Each party should fully explain the issue, their interests, and positions as they see it so that all parties, including the mediator, understand. The scenario does not discuss the parties' opening statements. See rationale for correct response for additional information. c. CORRECT. According to the Mediation chapter, in the mediator's opening statement, you will meet with both parties together for the first time. Begin the session with introductions followed by an opening statement. The purpose of the opening statement is to establish a structure for the mediation session, ensure the parties' understand the mediation process, and gain their commitment to it. In the scenario the mediator, MSgt Packard, gives an opening statement by explaining the reason for mediation, explaining her qualifications, establishing ground rules, explaining the mediation process, and congratulating the parties for being willing to attempt to settle their dispute.

During a break in mediation, SMSgt Lynn discusses a problem with MSgt Beasley. MSgt Beasley aggressively blats, "I'm so tired of MSgt Slater, he's always gone for Top III stuff and when he is here he only works Top III junk too!" SMSgt Lynn says, "If I understand what you are saying, you seem to be upset that MSgt Slater is not pulling his weight because he is always focused on Top III requirements." SMSgt Lynn's ______ will MOST likely _____ his effectiveness. a. understanding of the Reframing; enhance b. misunderstanding of the Reframing; hinder c. understanding of the Rephrasing; enhance d. misunderstanding of the Rephrasing; hinder

a. According to the Mediation chapter, reframing changes how the person views the situation." In the scenario SMSgt Lynn is not using reframing. His comment only rephrases what MSgt Beasley said but doesn't change how MSgt Beasley views the situation. See rationale for correct response for additional information. b. According to the Mediation chapter, reframing changes how the person views the situation. In the scenario SMSgt Lynn is not using reframing. His comments only rephrase what MSgt Beasley said, but doesn't change how MSgt Beasley views the situation. See rationale for correct response for additional information. c. CORRECT. According to the Mediation chapter, rephrasing includes paraphrasing the speaker's comments to let him/her know that they were heard and understood by the listener. In the scenario SMSgt Lynn is rephrasing MSgt Beasley's comment prevent misunderstandings and to reassure Beasley that he is listening to what is being said. Because Lynn properly rephrases the comment he should enhance the communication and increase his effectiveness. d. According to the Mediation chapter, SMSgt Lynn is properly using the tools that encompass dealing with impasse. His actions correlates to the proper understanding of dealing with impasse and should not hinder his effectiveness but enhance it. See rationale for correct response for additional information.

A1C Rico has really been working hard over the last quarter. In fact, he has come to work early to complete assignments which helped the unit mission success rate stay above average. A1C Rico's efforts haven't gone unnoticed. To keep him motivated and hoping to increase the initiative of other unit members, MSgt Smith submits A1C Rico for Airman of the Quarter. MSgt Smith's actions BEST illustrate his understanding of ________ and its impact on subordinate effectiveness. a. Self-Development b. Developing Others c. Direction, Discipline and Recognition

a. According to the Profession of Arms chapter, self-development is the disciplined will to leverage learning opportuni es that increase or improve your knowledge, skills and attitudes. b. According to the Profession of Arms chapter, developing others is central to your leadership role and allows you to move others to the right side of the continuum. c. CORRECT: According to the Profession of Arms chapter, DDR is critical to your early development and helps maintain a high degree of professionalism throughout your career.

MSgt Crawford has been tasked to lead a small team on an upcoming deployment to Senegal. This will be his first time deployed to the region so in preparation he has been studying the cultural environment in an attempt to familiarize himself with the values, beliefs and norms. He is trying to better understand the common way of life of his local counterparts in effort to increase working relations while operating in the area. MSgt Crawford's actions BEST illustrate the______________dimension of the POA and its impact on mission effectiveness. a. Physical b. Intellectual c. Moral

a. According to the Profession of Arms chapter, the POA is physical because warfare is a physical 'business'. As a result, physical strength is necessary in order to endure demanding situations associated with military operations, such as deploying forces over vast distances or moving them through complex environments. MSgt Crawford's attempts to familiarize himself with the local environment reflect the Intellectual Dimension of the POA. b. CORRECT: According to the Profession of Arms chapter, the POA is intellectual because military professionals must be culturally aware; sensitive to differences and the implications those differences have on the operational environment. MSgt Crawford's attempt to familiarize himself with the local environment reflects the Intellectual Dimension of the POA. c. According to the Profession of Arms chapter, included in the moral dimension is civilian control of the military. The Armed Forces don't wage war in their own name or under their own authority. Under the Constitution, the decision to use military force belongs to the American people, acting through Congress and the President. MSgt Crawford's attempts to familiarize himself with the local environment reflect the Intellectual Dimension of the POA.

MSgt Farva has been successful in meeting all of his first quarter spending requirements. Then in the middle of the second quarter, his superintendent says, "We are scheduled to have our mission increase in June. I don't know what the exact expense will be, but do what is necessary to secure funding." He becomes frustrated; however, Farva researches the new missions and calculates and justifies all costs pertaining to the new mission and submits his requests for funds before the third quarter begins. Funds were available when the mission increase began. This scenario BEST explains MSgt Farva's understanding of the __________ and its impact mission effectiveness. a. Budget Cycle b. Financial Management c. Resource Management

a. According to the Resource Management chapter, "includes quarterly spending targets, unfunded requests, the BER schedule, and end of year closeout." Farva is explaining this concept.

MSgt Moxley was just briefed by SMSgt Fiscus that he will be taking over the Dispatch Operations section because the section has been struggling to meet the service response times outlined by senior leadership. He asks the shift supervisors to gather data necessary to measure just how well they are at meeting their goals. Upon review of the information he begins to notice a trend. Since the installation of the new database in the dispatch section, most of the members are still struggling to input information correctly, resulting in them not being on time for aircrew pickups. MSgt Moxley decides to conduct a training session to get all members up to speed on the new database. MSgt Moxley's action BEST illustrate the use of the_________________ perspective. a. Learning & Growth b. Financial c. Business

a. According to the Strategic Planning chapter, the Learning & Growth perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In a knowledge-worker organization, people are the main resource. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. MSgt Moxley conducted in-service-training to bring his people up to speed on the new database.

MSgt Ayden, NCOIC of the Human Resources section, received a briefing from the new commander. The commander provided her vision of where she sees the organization in the future. After meeting with the commander, MSgt Ayden scheduled a meeting with members of his team to inform them of the new direction the organization will take. During this session he solicits information from members to see what they think about, and how they feel the section can contribute in meeting these new goals. MSgt Ayden's actions BEST illustrate the use of ________________. a. Strategy b. The Cascading Process c. Vision Statement

a. According to the Strategic Planning lesson, Strategy is the science of planning and directing large-scale military operations of maneuvering forces into the most advantageous position prior to actual engagement with the enemy. b. CORRECT: According to the Strategic Planning lesson, the Cascading Process develops a strategic "line-of-sight" between commander's strategic priorities and Airmen's responsibilities & accountabilities. c. According to the Strategic Planning lesson, a Vision Statement is a statement of an ideal state of being or existence in the future that is inspiring and empowering.

The Air Force Core Values, Oath of Enlistment, and DOD 5500.7-R assist us in making sound ethical decisions. a. True b. False

a. CORRECT: According to the Ethical Leadership chapter, the Air Force Core Values, the Oath of Enlistment, Air Force Instructions, the Uniform Code of Military Justice, DOD 5500.7-R, Joint Ethics Regulation (JER), and AFI 36-2618, Enlisted Force Structure, all assist SNCOs in making sound ethical decisions. b. According to the Ethical Leadership chapter, the Air Force Core Values, the Oath of Enlistment, Air Force Instructions, the Uniform Code of Military Justice, DOD 5500.7-R, Joint Ethics Regulation (JER), and AFI 36-2618, Enlisted Force Structure, all assist SNCOs in making sound ethical decisions.

MSgt Akoo was just informed by SMSgt Vanderbilt that he will be taking over the Dispatch Operations section. Over the past few months, they have been struggling to meet the service response times outlined by senior leadership. He asks the shift supervisors to gather data necessary to measure just how well they are at meeting their goals. Upon review of the information he begins to notice a trend. Since the installation of the new database in the dispatch section, most of the members are still struggling to input information correctly, resulting in them not being on time for aircrew pickups. MSgt Akoo decides to conduct an in-service-training session to get all members up to speed on the new database. MSgt Akoo's action BEST illustrate the use of the_________________ perspective. a. The Financial Perspective b. The Business Perspective c. The Learning & Growth Perspective

a. According to the Strategic Planning lesson, the Financial Perspective states that timely and accurate funding data will always be a priority and managers will do whatever necessary to provide it. In fact, often there is more than enough handling and processing of financial data. MSgt Akoo did not focus on finances in this scenario. b. According to the Strategic Planning lesson, the Business Perspective refers to internal busi- ness processes. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to customer requirements (the mission). MSgt Akoo did not focus on customer requirements in this scenario. c. CORRECT: According to the Strategic Planning lesson, the Learning & Growth perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In a knowledge-worker organization, people are the main resource. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. MSgt Akoo conducted in-ser- vice-training to bring his people up to speed on the new database.

MSgt Carob is sitting in the third team meeting to come up with a solution to a problem the commander tasked her and five other SNCOs to fix. She's a little nervous because she hasn't been able to contribute to the idea pool. When one of her teammates finishes an idea, MSgt Carob realizes that this one could work. She starts thinking of experiences she had with similar issues. MSgt Carob lets the team know that this idea sounds good and that it should be explored further. A couple of the other team members explain some valid reasons why this idea would require some significant modifications. This Team Dynamics scenario BEST identifies MSgt Carob's team role as a/an _______________ in the P.E.P. Cycle. a. Creator b. Advancer c. Refiner d. Executor

a. According to the Team Dynamics chapter, the Creator role in the P.E.P. Cycle would experience short-lived Panic; Elation because of an idea; and Panic again as thoughts of doubt occur. MSgt Carob isn't displaying this cycle. b. CORRECT. According to the Team Dynamics chapter, MSgt Carob is displaying characteristics of the Advancer role in the P.E.P. Cycle. Some of the characteristics include Panic at first (a little nervous because she hasn't contributed to the idea pool); Elation (she realizes an idea would work, starts thinking of previous experiences, and lets the team know she thinks this idea is good); then Panic (some team members explain some significant modifications are needed). c. According to the Team Dynamics chapter, the Refiner role in the P.E.P. Cycle would experience Panic because of no ideas right away; Elation when there's an idea presented that can be scrutinized; and Panic again as thoughts focus on the refined idea not being accepted. Even though MSgt Carob is displaying the initial Panic portion (a little nervous because she hasn't contributed to the idea pool) she isn't displaying the rest of the Elation and Panic parts of the cycle. d. According to the Team Dynamics chapter, the Executor role in the P.E.P. Cycle would experience Panic because there's a change occurring; Elation when the implementation plan is ready to be initiated; and Panic again when thoughts focus on believing the plan could be flawed or problems occur during implementation. MSgt Carob isn't displaying this cycle

MSgt Spruce is in the fourth team meeting this week. The team has been trying to figure out how to improve pharmacy medication processing. The lines are long for patients to initiate the prescription and wait times are extreme to pick up the prescriptions. Everyone keeps asking MSgt Spruce for an input but he tells them to get a solid plan first. This Team Dynamics scenario BEST identifies MSgt Spruce's preferred team role as a/an _______________. a. Flexer b. Executor c. Refiner d. Advancer

a. According to the Team Dynamics chapter, the Flexer role focuses on everything, can connect and negotiate with all people, and is willing to offer suggestions. MSgt Spruce isn't displaying any of these characteristics. b. CORRECT. According to the Team Dynamics chapter, MSgt Spruce is displaying the characteristics of the Executor role. Some of the characteristics include having little interest in group discussions until specifics are identified (Everyone keeps asking MSgt Spruce for an input; he tells them to get a solid plan first), detail oriented, and finish things and do things right. c. According to the Team Dynamics chapter, the Refiner role focuses on challenging and analyzing topics under discussion, identifying flaws and problems, and being logical and skeptical. MSgt Spruce isn't displaying any of these characteristics. d. According to the Team Dynamics chapter, the Advancer role focuses on recognizing good ideas and carrying them forward; being talkative, outgoing, and expressive; and being energetic when promoting team objectives. MSgt Spruce isn't displaying any of these characteristics.

MSgt Elm is getting ready to go into her first team meeting with three other SNCOs to discuss how to get her unit's DUI rate reduced. During the meeting, she offers several ideas and suggests one that's never been tried before. Over the next 20 minutes there's a stall in moving forward. MSgt Elm got tired of the silence, so she suggests an implementation action plan. Everyone agrees with her and asks her to brief it. This scenario BEST illustrates MSgt Elm's preference for the ________________ Team Dimension Pattern. a. Methodical b. Conceptual c. Spontaneous d. Normative

a. According to the Team Dynamics chapter, the Methodical Pattern focuses on rationality, step- by-step processes, along with details and careful considerations. MSgt Elm isn't displaying any of these characteristics. b. According to the Team Dynamics chapter, the Conceptual Pattern focuses on coming up with ideas, not always thinking things through, and concerned about the future state. Even though MSgt Elm came up with new ideas (offer several ideas), this isn't the BEST illustration of the Conceptual Pattern. c. CORRECT. According to the Team Dynamics chapter, MSgt Elm is BEST illustrating her preference for the Spontaneous Pattern. Someone who prefers the Spontaneous Pattern thinks outside the box (offering several ideas, suggesting one that's never been tried before), focuses on many things at once (offering several ideas, suggesting one that's never been tried before, and suggesting an implementation plan), likes to have respect and influence (everyone agrees with her and asks her to brief it), and leads when team must move forward (tired of silence so MSgt Elm suggests an implementation plan). d. According to the Team Dynamics chapter, the Normative Pattern focuses on addressing consequences, using past experiences, allowing others to take the lead, and questioning ideas. MSgt Elm isn't displaying any of these characteristics.

When MSgt Juniper is in a team environment, she normally gets along really well with people who want to ensure that an idea is the best it can be and prefers to help develop thorough plans that will work because she prefers to limit any modifications later. MSgt Juniper doesn't mind hearing a teammate that agrees with an idea and discusses how it's going to work. She has a hard time listening to those teammates who prefer to just throw ideas out on the table and she doesn't appreciate unclear plans. This Team Dynamics scenario BEST identifies MSgt Juniper's team role interaction as a/an ______________. a. Refiner b. Creator c. Executor d. Advancer

a. According to the Team Dynamics chapter, the Refiner interactions include create a realistic proposal (get along with people who want to ensure idea is best it can be and develop thorough plan that works); recognize the importance of Advancers (don't mind hearing agreement and how the idea's going to work); and like to work with Creators (have a hard time listening to ideas being thrown on the table and don't appreciate unclear plans). Refiner interactions aren't BEST identified by MSgt Juniper's actions. b. According to the Team Dynamics chapter, the Creator interactions include seeking an Advancer to promote ideas (don't mind hearing agreement with the idea); viewing Refiners as slowing down the process (get along really well with people wanting to ensure the idea is the best it can be); and find Executors frustrating due to their expectations for clarity and well-defined inputs. Creator interactions aren't BEST identified by MSgt Juniper's actions. c. CORRECT. According to the Team Dynamics chapter, Executor interactions are BEST identified by MSgt Juniper's actions. Some of the characteristics include tolerating Advancer and working well with Refiners (get along with people who want the idea to be the best and help develop a thorough plan that will work); shying away from Creators because of ambiguous ideas (hard time listening to ideas being thrown out, don't appreciate unclear plans); tolerate Advancers because they use experiences to think through implementation (don't mind hearing someone agreeing with an idea and discussing how it's going to work). d. According to the Team Dynamics chapter, the Advancer interactions include needing Refiners to add more details (get along with people who want the idea to be the best); and being attracted to Creators because of the idea generation (have a hard time listening to ideas being thrown out). Advancer interactions aren't BEST identified by MSgt Juniper's actions.

Sitting at her desk, MSgt Birch recalls the day she met TSgt Blue, the newest member of her "A" flight team. It's EPR time so MSgt Birch is reviewing TSgt Blue's personnel file and notices that her decoration citation states that she initiated 15 new programs during her four-year tour at her previous assignment. MSgt Birch remembers TSgt Blue telling her that she's always considered herself to be at the forefront of change. "I love to think about how to improve things and get my thoughts out to others," she told MSgt Birch. Now, six months later, one of TSgt Blue's coworkers has come to MSgt Birch. He says, "MSgt Birch, the general perception is that every time TSgt Blue is a member of one of the problem-solving teams, she comes into the meetings and starts throwing out ways to fix the problem. As her teammates try to talk to her about her new ideas, she would start again in a new direction. Sometimes she would start working on a new project. This is causing problems with other flight members who expect her to finish what she starts." This Team Dynamics scenario BEST illustrates TSgt Blue's team role preference as a/an _____________________________. a. Refiner b. Executor c. Creator d. Advancer

a. According to the Team Dynamics chapter, the Refiner role focuses on challenging and analyzing topics under discussion, identifying flaws and problems, and being logical and skeptical. TSgt Blue isn't displaying any of these characteristics. b. According to the Team Dynamics chapter, the Executor role focuses on a need for clear and focused objectives or guidelines; a desire to pay attention to specifics; and a preference for well-thought out plans to implement. TSgt Blue isn't displaying any of these characteristics. c. CORRECT. According to the Team Dynamics chapter, TSgt Blue is displaying characteristics of the Creator role. Some of the characteristics include generating new ideas and living in a world of possibilities, in addition to, bringing excitement, spontaneity, and optimism; and moving from one subject to another (initiated 15 new programs at last base; love to think about how to improve things and get thoughts out to others; throws out ways to fix problems; talk to her about fixes, she starts a new direction; starts a new project). d. According to the Team Dynamics chapter, the Advancer role focuses on recognizing good ideas and carrying them forward; being talkative, outgoing, and expressive; and being energetic when promoting team objectives. TSgt Blue isn't displaying any of these characteristics.

The First Sergeant called her six SNCOs into her office and said there was a short suspense project that needed immediate attention. She said the six would be the team to make it happen. When the six met, all were able to come up with some workable ideas and wrote them down on butch- er-block paper to keep. One of the ideas was selected as the best option. It was now lunch time. An agreement was made to approach some of the unit members and ask them what they thought about the idea and report their comments after lunch. After lunch, everyone heard the feedback, fixed a few problem areas, agreed on the idea, and started to formulate the plan for getting the new process implemented. Everything was written on the dry-erase boards so it could be transferred to a lessons-learned folder. The next day the team met and ensured a briefing was prepared. After hearing the briefing the First Sergeant thanked the team and the new process started. Based on this Team Dynamics scenario, the outcome of the implementation will MOST likely be _________________ because the team __________________. a. effective; was well balanced. b. ineffective; was not well balanced c. effective; included all of the Team Dimensions Stages d. ineffective; included some of the Team Dimensions Stages

a. According to the Team Dynamics chapter, the outcome will MOST LIKELY be effective but there are no indications that the team was well balanced. b. According to the Team Dynamics chapter, the outcome will MOST LIKELY be effective, not ineffective and there are no indications that the team was or wasn't well balanced. c. CORRECT. According to the Team Dynamics chapter, the outcome of the implementation will MOST LIKELY be effective because all of the Team Dimensions Stages were followed: the Creation Stage; (everyone met and all six came up with ideas), the Advancing Stage (one idea was suggested as the best option; talk to a couple unit members for feedback), the Refining Stage (heard feedback, fixed problems, started plan), and the Executing Stage (get the plan implemented, briefing for First Sergeant, get it moving forward). Along the way documentation was being accomplished. d. According to the Team Dynamics chapter, the outcome will MOST LIKELY be effective, not ineffective and the scenario depicted all of the Team Dimensions Stages, not some of them.

After listening to her subordinates complain about a current workplace procedure, SMSgt Monroe personally observes the process to gather first-hand data. Then, she and her subordinates review some key process indicators, conduct a performance gap analysis, and set some challenging but achievable targets. After they analyze the primary causes of all the complaints, they come up with some countermeasures and determine their workability before implementing them. SMSgt Monroe and her subordinates' use of _________ will MOST likely__________ mission effectiveness. a. Eight-Step Problem Solving; increase b. Eight-Step Problem Solving; decrease c. Lean Principles; enhance d. Lean Principles; hinder

a. Because the team used the first five steps of the Eight-Step Problem Solving Process, it is highly likely that they will continue through the rest of the steps to solve the work center problem, and solving the problem will most likely increase mission effectiveness. According to the Continuous Improvement chapter, Problem Solving includes, among other steps, Step 1: Clarify and Validate the Problem, Step 2: Break Down the Problem/Identify Performance Gaps, Step 3: Set Improvement Targets, Step 4: Determine Root Cause, etc. In the scenario, SMSgt Lockhart and her subordinates have used steps 1 through 5 of the eight steps: 1) Observe first-hand what is taking place, 2) Review key process indicators and conduct performance gap analysis, 3) Set challenging but achievable targets, 4) Determine root cause (analyze the primary causes of all the complaints), and 5) Develop countermeasures and determine their workability.

SMSgt Bernard has been tasked by Chief Brock to implement a new program that requires major changes in her organization. Since Brock knows Bernard isn't necessarily comfortable with change, he decides to mentor her. He begins by recommending Bernard take a look around the unit to identify any potential issues that might turn into problems during the transition. If so, she should create a few strategies to address them, just in case. Bernard interrupts by saying she might have a problem getting everyone on board with the change right away. Brock agrees, but says Bernard shouldn't dismiss those that seem resistant...they might see something she doesn't see. Finally, Brock ends by saying he knows the change will be challenging and time consuming, but she shouldn't let her personal life suffer as a result of her professional duties. Bernard agrees and says she feels better about leading the change effort. Chief Brock's comments BEST explain ________and its impact on SNCO effectiveness. a. adaptability b. resistance to change c. requirements for change

a. CORRECT. According to the Change Management chapter, Chief Brock's comments best explain adaptability. It includes cognitive flexibility (take a look around the unit to identify potential issues...create a few strategies to address them), emotional flexibility (Bernard shouldn't dismiss those that seem resistant...they might see something she doesn't see), and dispositional flexibility (She shouldn't let her personal life suffer as a result of her professional duties). b. According to the Change Management chapter, resistance to change involves understanding reactions to change and actions you can take to minimize resistance to change. Although SMSgt Bernard said she might have a problem getting people on board (which hint at minimizing resistance to change), Chief Brock's comments reflect adaptability. There is no indication of resistance to change in the scenario. See rationale for correct response for additional information. c. There is no indication that Chief Brock's comments explain requirements for change, which according to the Change Management chapter, include understanding the pressures that drive change and synthesizing requirements for change in the scenario. See rationale for correct response for additional information.

After attending a unit briefing on how a reduction in deployments will change each section's manning levels, MSgt White immediately goes over the details with his NCOICs. He explains, "I know this is a lot to take in at once. So, let's take a few days to think about it. That way, I can gather more information about how the reduction will impact your subordinates and programs. We'll meet again on Friday and put together a plan. I've already started to think about how I'm going to absorb the cut in our section overall, but we need to look at all programs that could be impacted by the reduction. If you need help between now and then, just let me know." Because MSgt White _____________, his actions will MOST likely ____________ mission effectiveness. a. understands how to minimize resistance; enhance b. misunderstands how to minimize resistance; hinder c. understands pressures for change; enhance d. misunderstands pressures for change; hinder

a. CORRECT. According to the Change Management chapter, MSgt White understands how to minimize resistance. He allows time for the change to sink in (" ...let's take a few days to think about it"), knows why the change is necessary ("...I can gather more information about how the reduction will impact..."), is the change he wants to see ("I've already started to think about how I'm going to absorb the cut..."), and offers to help those struggling with the change ("If you need help...just let me know"). White's actions will most likely enhance mission effectiveness. b. There is no evidence MSgt White misunderstands how to minimize resistance. His comments reflect an understanding of the concepts; therefore will enhance, not hinder mission effectiveness. See rationale for correct response for additional information. c. According to the Change Management chapter, pressures for change include internal, external, demographics, globalization, and peace. Although MSgt White attended a briefing on manning changes due to a reduction in deployments (which hint at a peace driven pres- sure for change), his actions indicate he understands how to minimize resistance to change. See rationale for correct response for additional information. d. There is no indication that MSgt White misunderstands pressure for change. See rationale for C and correct response for additional information.

MSgt Luis is the Air Force Life Cycle Management Center's Superintendent. Two of his section's programmers are in a dispute over which program is appropriate for a new cyber weapon system and MSgt Luis has noticed the timelines for the project continue to slip. MSgt Luis knows these programmers have attempted to come to a mutually satisfying decision many time but the attempts have never been productive. MSgt Luis believes they won't be able to work it out without help. He begins by discussing the issue with each programmer and others in the work center. After realizing he does not have the programming background to provide appropriate choices, MSgt Luis asks MSgt Wayne, an experienced programmer, to mediate the issue with the programmers. The programmers reach a solution quickly and are able to begin developing the cyber weapon system ahead of schedule. This scenario BEST illustrates how __________ impact(s) mission effectiveness. a. Mediation Preparation b. Stages of Mediation c. Dealing with Impasse

a. CORRECT. According to the Mediation Chapter, during preparation, you would gather information about the issue in controversy, assess if mediation is an appropriate tool to help the parties, and determine if mediation is a suitable tool to help with the dispute. In the scenario MSgt Luis correctly follows the preparation process and decides he is not the best mediator for the dispute and asks a subject matter expert to assist. b. According to the Mediation Chapter, the stages of mediation start with the mediator's opening statement. In the scenario, this hasn't begun. Because MSgt Luis is only gathering information and deciding appropriateness for mediation this scenario does not illustrate the stages of mediation. See rationale for correct response for additional information. c. According to the Mediation Chapter, impasse is the failure to make progress toward resolution, and it's a significant challenge in any mediation. Because the mediation has not actually begun in the scenario, no impasse has occurred to work through. Additionally, no tools to deal with impasse; like reality checking, BATNA and WATNA, and fostering under- standing of other's view are illustrated in the scenario. See rationale for correct response for additional information.

The organization superintendent, MSgt Samson, discusses an upgrade training issue with TSgt Standard who states, "SSgt Sims has not been tracking his Airman's training progression. It is his responsibility as their supervisor to document." Next, MSgt Samson calls SSgt Sims into the office and asks for his side. SSgt Sims says, "I have been really busy, I asked TSgt Standard to document the training and sent him an email with all the info." MSgt Samson's actions BEST illustrates _____. a. gathering information b. mediation appropriateness c. when to offer mediation

a. CORRECT. According to the Mediation chapter, the first step of the preparation process involves gathering sufficient information from the all parties. In the scenario, MSgt Samson is gathering information from the parties in preparation for a possible mediation. b. According to the Mediation chapter, you could possibly determine mediation appropriateness from the parties' statements. Although the scenario does not best illustrate mediation appropriateness...which should be used after gathering sufficient information from the parties...it is centered on the gathering information step of mediation preparation. See rationale for correct response for additional information. c. According to the Mediation chapter, although mediation can be effective at any stage of a dispute, it's generally accepted that using it early in a dispute carries a greater chance of success. In the scenario, MSgt Samson does not display any actions that would illustrate when to offer mediation. See rationale for correct response for additional information.

MSgt Davis developed a budget for his work center and was disappointed when he just barely missed his first quarter spending target. He was on track for the second quarter until mid-February when his superintendent informed him of several unexpected expenses this year due to a new mission. Despite being frustrated with a new mission and costs, he submits updated paperwork the second day of the third fiscal quarter. Because MSgt Davis _____, his submission will MOST likely _____ mission effectiveness. a. understands the Budget Cycle; enhance b. misunderstands the Budget Cycle; hinder c. understands the Budget Process; enhance d. misunderstands the Budget Process; hinder

a. CORRECT. Although MSgt Davis missed his spending target for the first quarter he maintained a positive attitude. After learning of several unexpected expenses associated with the new mission, he submitted the paperwork before the 2nd BER, which according to the financial management processes main point, "BER submissions are submitted in the 2nd and 3rd quarter". The most likely outcome is that he will receive funding for the new mission and enhances mission effectiveness. b. This answer is INCORRECT. MSgt Davis missed his spending target for the first quarter but he maintained a positive attitude. After learning of several unexpected expenses associated with the new mission, he submitted the paperwork before the 2nd BER, which according to the financial management processes main point, "BER submissions are submitted in the 2nd and 3rd quarter". The information in the scenario indicates he does understand the budget cycle. c. This answer is INCORRECT. There is not enough information in the scenario to indicate the MSgt Davis understands the budget process. According to the financial management processes main point, the budget process explains how the blue budget is spent during the FY. The budget cycle is part of the budget process, however; MSgt Davis' actions indicate he is attempting to comply with the budget cycle timelines. See rationale for correct response for additional information. d. This answer is INCORRECT. There is not enough information in the scenario to indicate the MSgt Davis understands the budget process. According to the financial management processes main point, the budget process explains how the blue budget is spent during the FY. The budget cycle is part of the budget process, however; MSgt Davis' actions indicate he is attempting to comply with the budget cycle timelines. See rationale for correct response for additional information. See rationale for correct response for additional information.

SMSgt Cox explains to his Security Forces team, "Remember, as we go door-to-door, we may encounter many extended family members living in one space because their culture is different than ours. We need to remember this for our safety." Because SMSgt Cox _____, his comments will MOST likely _____ mission effectiveness. a. understands collectivism; enhance b. misunderstands collectivism; hinder c. understands individualism; enhance d. misunderstands individualism; hinder

a. CORRECT. Because SMSgt Cox understands collectivism, his comments will MOST likely enhance the mission. The most meaningful definition of family in collectivism is the extended family, consisting of blood relatives of multiple generations and on both parents' sides of the family and in-laws. It is evident that SMSgt Cox understands collectivism by his comments when he says, "Remember as we go door-to-door, we may encounter lots of extended family members in one small space because their culture is different than ours. We need to remember this for our safety." b. It is evident that SMSgt Cox understands collectivism by his comments when he says, "Remember as we go door-to-door, we may encounter lots of extended family members in one small space because their culture is different than ours. We need to remember this for our safety." Understanding this will enhance (not hinder) the mission. See rationale for correct response for additional information. c. Individualism means extended family ties play a less important role in lives. The most meaningful definition of family is the nuclear family which is the parents and children. Although SMSgt Cox is talking about collectivism when he adds the comments, "Remember as we go door-to-door, we may encounter lots of extended family members in one small space because their culture is different than ours. We need to remember this for our safety." See rationale for correct response for additional information. d. Individualism means extended family ties play a less important role in lives. The most meaningful definition of family is the nuclear family which is the parents and children. His comments are about collectivism when he says, "Remember as we go door-to-door, we may encounter lots of extended family members in one small space because their culture is different than ours. We need to remember this for our safety." See rationale for correct response for additional information.

MSgt Ayden has been tasked to provide leadership with a plan of how he plans to turn around the Vehicle Fleet section. He recalls how he was successful at this type of endeavor at his last assignment and begins by taking a hard look at what is currently occurring in the section. He has identified some areas where they are doing really well and a few areas for improvement. He also learns of a new mission that his section will begin to undertake and he sees that as a plus. One item of concern is the unit's inability to keep up its IT infrastructure which may present problems for them over the next year. With the information he's gathered he builds a strategy to present to leadership. Because MSgt Aiden _____________, his actions will MOST likely ____________ the mission. a. understands how to conduct a SWOT analysis; enhance b. misunderstands how to conduct a SWOT analysis; hinder c. understands how to develop a Mission Statement; enhance d. misunderstands how to develop a Mission Statement; hinder

a. CORRECT. MSgt Ayden understands how to conduct a SWOT analysis as evidenced by identifying things that they are really doing well (strengths) and a few areas for improvement (weaknesses). He also sees the chance to undertake a new mission as a plus (opportunity) for the section and views their inability to keep up with the IT infrastructure (threat) as an area of concern. b. There is no evidence MSgt Ayden misunderstands how to conduct a SWOT analysis. His actions reflect an understanding of the concepts; therefore will enhance, not hinder mission effectiveness. See rationale for correct response for additional information. c. Although MSgt Ayden developed a strategy he did not provide a Mission Statement to leadership. See rationale for correct response for additional information. d. Although MSgt Ayden developed a strategy he did not provide a Mission Statement to leadership. See rationale for correct response for additional information.

During a Rapid Improvement Event, SMSgt Black calls TSgt Gilley into her office and says, "It seems like we're all disjointed here so let's generate a graphic which focuses on how everyone is arranged relative to the work and relative to each other. It'll probably show us that we need to rearrange some things." SMSgt Black's comments BEST identify ________________. a. Cell Design/Flow b. Visual Management c. Standard Work d. Value Stream Mapping

a. CORRECT. SMSgt Black's comments are about Cell Design/Flow, which according to the lesson is a visual representation which focuses on designing how workers are arranged relative to the work and to each other. SMSgt Black's comments, "...let's generate a graphic which focuses on how everyone is arranged relative to the work and relative to each other identifies Cell Design/Flow. b. SMSgt Black's comments are not about Visual Management, which according to the lesson is a concept to organize a workplace such that one can visually separate normal from abnormal working conditions. See rationale for correct response for additional information. c. SMSgt Black's comments are not about Standard Work, which according to the lesson is defined as the best known way to complete a task and ensures that the same work will take the same amount of resources to achieve the same results every time. See rationale for correct response for additional information. d. SMSgt Black's comments are not about Value Stream Mapping which is a simple diagram of every step involved in the material and information flow needed to bring a product from order to delivery. See rationale for correct response for additional information.

While on a deployment, TSgt Johnson states, "It seems like our coalition partners are always late...why is that?" SMSgt Cruz responds, "Just be glad they show up at all...in this culture, it's OK to be late for a meeting...unlike it is in the Air Force. If you remember this and remind yourself to not be offended by it, we can meet our mission requirements despite the differences." SMSgt Cruz's comments BEST illustrate her understanding of _________ and its impact on mission effectiveness. a. Chronemics b. Haptics c. Kinesics d. Proxemics

a. CORRECT. SMSgt Cruz's comments BEST illustrate her understanding of Chronemics and its impact on effectiveness. Chronemics is the study of how people perceive the use of time and how they structure it in their relationships. SMSgt Cruz's comments best illustrate her understanding of Kinesics by her words, "just be glad they show up at all...in this culture, it's OK to be late for a meeting." b. The term "Haptics" involves the functions, perceptions, and meanings of touch. See rationale for correct response for additional information. c. Kinesics is the technical term for the study of movement and gesture, and it comes from the Greek word "motion" and includes gestures, body movements, facial expressions, and eye behavior. See rationale for correct response for additional information. d. Proxemics is the study of the communicative effects of space or distance. See rationale for correct response for additional information.

MSgt Manning is overseeing the standup of the customer service section in her unit. She begins by clarifying to the section members what they must do to take the section from where it is today to where it needs to be at this same time next year. She informs them of her intentions and defines how they will measure their success. In no time at all, she begins to see that everyone is focused on the outlined tasks, are maintaining positive attitudes, and the section is moving in the right direction. MSgt Manning actions BEST illustrate strategic planning techniques by using ______ concepts to impact SNCO effectiveness. a. goals b. balanced scorecard c. the customer perspective

a. CORRECT. SNCOs increase their effectiveness by establishing goals for the organizations they lead. Goals clarify what must be achieved to realize an end state and provide a measurable way of identifying if priorities have been met or exceeded. Goals identify objectives and inspire the "right" type of behavior required to achieve them. MSgt Manning clearly identified her goals to the section; therefore, her actions increased SNCO effectiveness. b. Although MSgt Manning met with her people to identify goals for the section there is no indication she developed a balanced scorecard. See rational for correct response for additional information. c. Although MSgt Manning met with members of her section, there is no indication she utilized the customer perspective to develop goals for the section. See rational for correct response for additional information.

SMSgt Casey says to his flight, "We've been under a lot of stress because of the inspection and I've seen a lot of bickering during the last few weeks. Sometimes, when you're feeling stressed, you may tend to see only the negative. We need to do better. Let's make sure we answer questions with optimistic, helpful feedback." SMSgt Casey's comments BEST identify the ______________________ tenet of social fitness. a. communication b. connectedness c. social support

a. CORRECT. The communication tenet of social fitness is the exchange of thoughts, opinions, or information, including problem-solving and relationship management. It includes responding to others with positive, constructive feedback, even when you're feeling distress, and may tend to see only the negative. SMSgt Casey's comments indicate the communication tenet of social fitness when he says, "Let's make sure we answer questions with optimistic, helpful feedback." b. This answer is incorrect. The connectedness tenet of social fitness reflects the way in which people interact and come together. It accounts for the quality and number of connections we make with other people in our community and also represents connections we make with a place or people of that place. There is no evidence of the social support tenet in Casey's comments. See rationale for correct response for additional information. c. This answer is incorrect. The type of support that a person receives from those around them and the feeling that they're truly cared for makes up the social support tenet of social fitness. There is no evidence of the social support tenet in Casey's comments. See rationale for correct response for additional information.

SMSgt Tutor says to his flight, "I learned from the Senior NCO DL course that we all have principles that form the framework for our approaches and how we see life in general. They're a reflection of what's important to us as individuals. These should guide us as we approach our next deployment." SMSgt Tutor's comments BEST identify ______________________ tenet of spiritual fitness. a. the core values b. perseverance c. perspective d. purpose

a. CORRECT. The core values tenet of spiritual fitness includes organizational values (core values) and also personal values that can help form the framework for our attitudes and how we see/approach life in general. They're a reflection of what's important to us as individuals. SMSgt Tutor's comments indicate the core values tenet of spiritual fitness when he says, "...we all have principles (values) that form the framework for our approaches (attitudes) and how we see life in general. They're a reflection of what's important to us as individuals." b. This answer is incorrect. The perseverance tenet of spiritual fitness involves being persistent in your pursuit of a course of action, purpose, state, etc. There is no evidence of the perseverance tenet in Tutor's comments. See rationale for correct response for additional information. c. This answer is incorrect. The perspective tenet of spiritual fitness represents how you view situations, facts, etc. and how you judge their relative importance...how YOU see things. There is no evidence of the perspective tenet in Tutor's comments. See rationale for correct response for additional information. d. This answer is incorrect. The purpose tenet of spiritual fitness represents the reason for which one exists...your calling...your reason for being. There is no evidence of the purpose tenet in Tutor's comments. See rationale for correct response for additional information.

The organization superintendent, MSgt Buckley, is updating the electronic file that manages his organization's spending. First, he reviews the document that was submitted last year. Next, he gets advice from his supervisor. Then, he talks to the section NCOICs to see what resources they require. Finally, he considers any mission variations. During the process he learns about multiple require- ments that were not in the last document. MSgt Buckley's actions BEST illustrate __________ and its impact on SNCO effectiveness. a. Execution Plan b. Budget Execution Review c. Anti-Deficiency Act

a. CORRECT. The scenario BEST identifies the EP. MSgt Buckley is updating the organizations EP, which according to the EP main point "is a paper or electronic product used to identify mission critical funded requirements, unfunded requirements, and outlines how the current funds in your organization will be spent." MSgt Buckley completes all of the identified steps for gathering EP information and identified unfunded requirements that were not included in the past EPs. b. This answer is INCORRECT. There is not enough information in the scenario that applies to the BER, which according to the EP main point "is a review cycle conducted twice during the FY to identify, validate, prioritize, and request additional resources for unfunded requirements through reallocating funds that were not spent". MSgt Buckley does learn about unfunded requirements, however; the scenario BEST identifies the EP and the processes involved. See rationale for correct response for additional information. c. This answer is INCORRECT. The ADA is not identified in the scenario. According to the ADA main point "the ADA is one of the major laws through which Congress exercises control over government spending". See rationale for correct response for additional information.

You would not be authorized to use which of the following to solve short term problems or when experiencing: - temporary shortage of assigned personnel - poor or inadequate supervision, personality conflicts, or lack of qualified personnel - self-imposed work overload - inefficient procedures and/or ineffective use of personnel a. UPMR (Unit Personnel Management Roster) b. ACR (Authorization Change Request) c. UMD (Unit Manpower Document)

b. ACR (Authorization Change Request)

Which ethical principle serves as a reminder to SNCOs that we must always put truth and honor first, followed by mission accomplishment and our Airmen? a. The Three Ps b. The Three Rs c. The Three Ds

a. CORRECT: According to the Ethical Leadership chapter, the Three Ps (Principle, Purpose, and People) serve as a reminder to SNCOs that we must always put Principle (truth-telling and honor) first; Purpose (mission accomplishment and duty) second; and People third. However, this does not offer the foundation for the other ethical principles. b. According to the Ethical Leadership chapter, the Three Rs (Rules, Results, and Realities) explain that rules give the ethical guidance, results are the outcome - or bottom-line-consequences - of following or not following those rules, and realities recognize the importance of the situation, circumstances, or realities. c. According to the Ethical Leadership chapter, the Three Ds (Discern, Declare, and Do) state that you must try to discern the truth. At appropriate times, you declare the truth as you have discerned it, and then you do what you have discerned and declared. However, these do not provide the foundation for the other ethical principles.

Which of the following BEST identifies Professional Methods? Professional Methods... a. involve the actual application of professional knowledge and theory b. encompass a combination of emotional, moral, and intellectual qualities c. include both tangible and intangible measurements of performance

a. CORRECT: According to the Profession of Arms chapter, professional methods involve the actual application of professional knowledge and theory to any given situation. b. According to the Profession of Arms chapter, professional character involves the combination of emotional, moral and intellectual qualities and behaviors exhibited at all mes by all members of the profession. c. According to the Profession of Arms chapter, professional standards are tangible measurements such as quality and quantity of work performed and intangible standards such as ethical behavior, professional relationships and adhering to the core values.

CMSgt Tate calls MSgt Briggs into her office and notifies her that she has been tasked to depart for her third deployment. MSgt Briggs immediately thinks of her two children ages three and eight; obviously she will miss them deeply. Although her husband will take care of them in her absence she begins to wonder how much longer she can continue to deploy this way. Nonetheless, MSgt Briggs is aware of the importance of her leadership role and informs the Chief she will proudly answer her call to duty. MSgt Briggs actions BEST illustrate the core value of __________ and its impact on mission effectiveness. a. Service Before Self b. Excellence in All We Do c. Integrity First

a. CORRECT: According to the Profession of Arms chapter, the Air Force Core Values of Service Before Self tells us that professional duties take precedence over personal desires. b. According to the Profession of Arms chapter, the Air Force Core Value of Excellence in All We Do directs us to continuously advance our craft and increase our knowledge as Airmen. c. According to the Profession of Arms chapter, Integrity is simply doing the right thing, all the me, whether everyone is watching or no one is watching.

SMSgt Tufford scheduled weekly meetings with team members to discuss progress on assigned tasks and to provide an opportunity to voice issues and concerns. He emailed status reports to stakeholders, and invited feedback by providing detailed questionnaires. By responding to the feedback received from the questionnaires and mitigating problems identified through team meetings, SMSgt Tufford was able to adjust project execution in real time. The end product exceeded customer needs and expectations. SMSgt Tufford's actions BEST illustrate a _____ plan. a. communications b. risk management c. human resource

a. CORRECT: According to the Project Management chapter, leading projects necessitates communication with all stakeholders involved. The SNCO encourages the free exchange of ideas, strives to understand others' points of view, seeks and incorporates feedback, and applies the insight to the project. b. INCORRECT: According to the Project Management chapter, the risk management plan evaluates the projected phases and tasks of the project for potential risks. The scenario does not mention project risks. See rationale for correct response for additional information. c. INCORRECT: According to the Project Management chapter, the human resource plan identifies the organizations and individuals in the project by name. The scenario does not mention human resources. See rationale for correct response for additional information.

MSgt Alvis opened the first team meeting by asking everyone to brainstorm solutions...no idea was disregarded. With a comprehensive list developed, he guided the team through an evaluation of each solution by using the objectives of the project as criteria. As they looked at each solution, he reminded his team that the solution selected had to meet the needs of the sponsor and stakeholders, while improving the unit's current products and services. After a thorough review and discussion, MSgt Alvis selected the most appropriate solution from which to define the goals and scope of the new project. MSgt Alvis' actions BEST illustrate his understanding of the project______ Stage and its impact on mission effectiveness. a. Initiation b. Monitoring and Controlling c. Execution

a. CORRECT: According to the Project Management chapter, the project leader will need to generate ideas for solutions, analyze the effect or impact of each solution, and select the appropriate solutions during the project initiation stage. The project leader will also commit to improve processes, products, services, and people. b. INCORRECT: According to the Project Management chapter, the project monitoring and controlling stage comes after the execution stage; the project is already underway. MSgt Alvis is still at the beginning of the project. See rationale for correct response for additional information. c. INCORRECT: According to the Project Management chapter, the project execution stage comes after the planning and design stage. MSgt Alvis is still at the beginning of the project. See rationale for correct response for additional information.

___________ identifies the purpose of the organization or the reason it exists. a. Mission Statement b. Vision c. Alignment

a. CORRECT: According to the Strategic Planning lesson, a mission statement identifies the purpose of the organization or the reason it exists. b. According to the Strategic Planning lesson, Vision is the statement of an ideal state of being or existence in the future that is inspiring and empowering. c. According to the Strategic Planning lesson, Alignment is the communication link for the orga- nization and enables improvement at every level.

MSgt Webster is the team leader of a diverse group of people. Sometimes, as a result of their differences, it's hard for her to keep them focused and on task. She has an agenda, a checklist of deliverables, and timelines, but they still don't make any major progress. One day, during a meeting, she observed the interaction of her team. She noticed that two of her team members are from Georgia and no matter the topic, they always seem to side with each other. Three others like to come up with new solutions for the problem and get agitated with those that won't jump on their bandwagon. Finally, two Hispanic team members speak Spanish during the meetings, giving others the impression that they're gossiping about them. As a result of her observations, she decides to have a team meeting, discuss the ways they are all different, and ask each individual for one strength they possess that can help the team move forward. This scenario BEST identifies ________________________. a. multidimensional diversity b. one of the AF Priorities c. diversity as a military necessity

a. CORRECT: According to the diversity chapter, multidimensional diversity includes all the unique ways your people are different. In the scenario, MSgt Webster's members are diverse in the following ways: demographically (two people are from Georgia...two are Hispanic), cognitively/behaviorally (three people are Innovators). b. Incorrect. According to the Diversity chapter the AF priorities are institutionalizing diversity as necessary to mission success; attracting, recruiting, developing, and retaining high-quality, talented individuals. There is no indication of these in the scenario. c. Incorrect. According to the Diversity chapter, diversity is a military necessity because it provides the Total Force an aggregation of strengths, perspectives, and capabilities that tran- scends individual contributions. There is no indication of this in the scenario.

MSgt Jameson observes SSgt Duris performing an inspection on a newly assigned aircraft. The inspection checklist calls for removing and replacing a part after 90 days of use. Jameson approaches Duris and says, "I noticed you did not change that part even though you signed the checklist. True, the aircraft could fly a successful mission, but what if it crashes because of your actions...would you be embarrassed or humiliated? Also, would you be able to explain this to your family or friends?" Duris apologizes for the short-cut and replaces the part. The scenario BEST illustrates the __________ and its impact on mission effectiveness. a. use of at least one of Dr. Toner's tests b. the use of at least one of Dr. Toner's supporting principles c. the avoidance of an ethical trap

a. CORRECT: MSgt Jameson used two of Toner's six tests, which, according to the Ethical Lead- ership chapter, "consists of the best and worst outcomes of your decision." Jameson asks Duris if he could accept the best outcome (successful mission) or worst possible outcome (aircraft crashing). Jameson used The Shame Test (... would you be embarrassed, discredited, or humiliated) and The Community Test (... would you want your family, peers, neighbors, or friends to know.) b. There is no evidence of MSgt Jameson's using any of Dr. Toner's principles in the scenario, which, according to the Ethical Leadership chapter, "Dr. Toner's principles give a framework for thinking, acting, and behaving ethically." c. There are no ethical traps in the scenario, which, according to the Ethical Leadership chapter, "are confusion, or uncertainty as what action or behavior should be taken." MSgt Jameson was not confused or uncertain of his course of action.

MSgt Smith is overseeing newly assigned members of his unit performing routine vehicle checks. Through observation, he notices that some of the members are not conducting the checks as required. Although his Airmen are working, MSgt Smith can tell they're not sure as to what they should be doing. He decides he needs to conduct on-the-job training to bring his members up to speed. Because MSgt Smith _____________, his actions will MOST likely ____________ mission effectiveness. a. understands DDR; enhance b. misunderstands DDR; hinder c. understands Professional Methods; enhance

a. CORRECT: MSgt Smith decision to conduct on-the-job training represents his under- standing of DDR. Direction is critical to early development and helps you learn your job. b. There is no evidence MSgt Smith misunderstands DDR. See rational for correct response and additional information. c. There is no evidence MSgt Smith understands Professional Methods. See rational for correct response and additional information. d. There is no evidence MSgt Smith misunderstands Professional Methods. See rational for correct response and additional information.

While in a deployed environment overseas, TSgt Wells sees two guys talking loudly and 'using their hands to talk'. TSgt Wells asks SMSgt Thomas, "Why do they have to do that?" SMSgt Thomas responds, "Remember we're not in the U.S. and using extravagant hand motions to get the point across might be perfectly acceptable to communicate in that manner here. If we remember this, we can be more effective in our communications." SMSgt Thomas' comments BEST illustrate his understanding of _________ and its impact on mission effectiveness. a. chronemics b. haptics c. proxemics d. kinesics

a. Chronemics is the study of how people perceive the use of time and how they structure it in their relationships. See rationale for correct response for additional information. b. Although "Haptics" involves the functions, perceptions, and meanings of touch. See rationale for correct response for additional information. c. Proxemics is the study of the communicative effects of space or distance. See rationale for correct response for additional information. d. CORRECT. SMSgt Thomas' comments BEST illustrate her understanding of Kinesics and its impact on effectiveness. Kinesics is the technical term for the study of movement and gesture, and it comes from the Greek word "motion" and includes gestures, body movements, facial expressions, and eye behavior. SMSgt Thomas' comments best illustrate her understanding of Kinesics by her words, "Remember we're not in the U.S. and using extravagant hand motions to get the point across might be perfectly acceptable to communicate in that manner here. If we remember this, we can be more effective in our communications."

While speaking with a tribal elder to see if there is any trouble in the area, MSgt Stafford begins to sense that the elder doesn't understand what he is saying. Although the elder is keeping eye contact, Stafford remembers from his cultural training and begins to increase the rate of his speech and adjust his pitch to ensure he is getting through to the elder. MSgt Stafford's __________ will MOST likely ___________his effectiveness. a. understanding of nonverbal communication; enhance b. use of paralanguage; enhance c. misuse of paralanguage; hinder d. misunderstanding of nonverbal communication; hinder

b. According to the Cross Cultural Competence chapter, paralanguage shapes how we say what we say via volume, intonation, word emphasis, rate of speech, and pitch. In this scenario, MSgt Stafford is using paralanguage as evidenced by increasing the rate and pitch of his speech. Stafford's use of paralanguage will MOST likely enhance his effectiveness because changing the rate and pitch of his speech with the elder may help him determine/learn about any trouble in the area.

TSgt Hester asks, "Why do the women here in Iraq dress like that? They all wear the same color... black! I'm so glad our culture isn't so restrictive." SMSgt Crews responds, "Their culture doesn't support a lot of freedom of expression. We shouldn't judge their culture just because it's not like ours in the U.S." Because SMSgt Crews _____ domain of culture, his comments will MOST likely _____ mission effectiveness. a. understands the Economics and Resources; enhance b. misunderstands the Economics and Resources; hinder c. understands the Aesthetics and Recreation; enhance d. misunderstands the Aesthetics and Recreation; hinder

a. Economics and Resources pertain to the ways people allocate, produce, distribute, and consume goods and services. Aesthetics and Recreation refers to people's expression of beauty and style, as well as people's methods of recreation. See rationale for correct response for additional information. b. Economics and Resources pertain to the ways people allocate, produce, distribute, and consume goods and services. Aesthetics and Recreation refers to people's expression of beauty and style, as well as people's methods of recreation. There is no evidence that SMSgt Crews misunderstands either domain. See rationale for correct response for additional information. c. CORRECT. Because SMSgt Crews understands the Aesthetics and Recreation domain of culture, his comments will MOST likely enhance the mission. Aesthetics and Recreation refers to people's expression of beauty and style, as well as people's methods of recreation. It is evident that SMSgt Crews understands the Aesthetics and Recreation domain of culture by his comments when he says, "Their culture does not support a lot of freedom of expression. We shouldn't frown upon someone else's culture just because it's not like ours in the U.S." d. Because SMSgt Crews understands the Aesthetics and Recreation domain of culture, his comments will MOST likely enhance the mission (not hinder). See rationale for correct response for additional information.

While in a deployed location in Afghanistan, TSgt Smiley asks, "Why don't you see any Afghani women in leadership roles here?" SMSgt Green says, "Remember, Afghanistan is a different culture and their views are different than ours...understanding the differences will help you accomplish your mission. Because SMSgt Green __________ domain of culture, his comments will MOST likely _________ mission effectiveness. a. understands the Family and Kinship; enhance b. misunderstands the Family and Kinship; hinder c. understands the Sex and Gender; enhance d. misunderstands the Sex and Gender; hinder

a. Family and Kinship refers to the ways people recognize relatives and the rights and status accorded to those relatives. The domain covers cultural practices, structures, beliefs, and values. It also includes the relationships with people you treat like family regardless of your actual genetic relationship to them. See rationale for correct response for additional information. b. Family and Kinship refers to the ways people recognize relatives and the rights and status accorded to those relatives. The domain covers cultural practices, structures, beliefs, and values. It also includes the relationships with people you treat like family regardless of your actual genetic relationship to them. There is no evidence that SMSgt Green misunderstands this. See rationale for correct response for additional information. c. CORRECT. Because SMSgt Green understands the Sex and Gender domain of culture, his comments will MOST likely enhance the mission. Sex and Gender often influences or even fully determines their relationship to parts of every other cultural domain, such as their access to resources, their work, the kinds of social and political relations they can enter, and how they can worship. It is evident that SMSgt Green understands the Sex and Gender domain of culture by his comments when he responds to TSgt Smiley's comments about women in leadership roles by saying "Remember, Afghanistan is a different culture and their views are different than ours ...understanding the differences will help you accomplish your mission." d. Because SMSgt Green understands the Sex and Gender domain of culture, his comments will MOST likely enhance the mission (not hinder the mission). See rationale for correct response for additional information.

MSgt McCurly is overseeing the installation of an information technology infrastructure in his work-center. He evaluated specific needs in terms of measurable goals, and considered how the infrastructure would benefit his work-center's mission. He considered those who would use the infrastructure, as well as how the system should increase the efficiency of his people. He thought about the IT personnel who would eventually maintain it, and how the new infrastructure would affect their workload. Finally, he assessed the financial costs, and created a budget for the project. MSgt McCurly's actions BEST illustrate the project ______ Stage and its impact on mission effectiveness. a. Planning b. Monitoring and Controlling c. Initiation

a. INCORRECT: According to the Project Management chapter, the planning and design stage is more detailed and in depth than the initiation stage. During this stage, the project leader develops a project plan which becomes more accurate and refined with each step of planning and design. See rationale for correct response for additional information. b. INCORRECT: According to the Project Management chapter, the project monitoring and controlling stage comes after the execution stage; the project is already underway. MSgt McCurly is still at the beginning of the project. See rationale for correct response for additional information. c. CORRECT: According to the Project Management chapter, you should consider evaluating the needs/requirements in measurable goals, assessing the financial costs and benefits, analyzing stakeholders (including users and support personnel), and creating a budget. MSgt McCurly has done these things by considering the students, instructors, and IT personnel, and by assessing the benefits of increased efficiency.

MSgt Thot wants a more secure way to store trailers loaded with munitions. She looks into the feasibility of constructing a new facility. After drafting a proposal of estimated costs, she discusses the project with her chain of command. MSgt Thot's__________ Stage of the Project Management Process will MOST likely ________ mission effectiveness. a. misuse of the Initiation; hinder b. use of the Initiation; enhance c. misuse of the Planning; hinder d. use of the Planning; enhance

a. INCORRECT: MSgt Thot appropriately used, not misused the Initiation Stage of Project Management. According to the Project Management lesson, "in this stage, the idea for the project is explored and elaborated and the feasibility of the project is examined." MSgt Thot sought the feasibility of the project by "...determine feasibility, discussing the project with his chain of command." b. CORRECT: According to the Project Management lesson, "in this stage, the idea for the project is explored and the feasibility of the project is examined." MSgt Thot sought the feasibility of the project by "...looking into the feasibility" and "...discusses the project with her chain of command." Because she appropriately used the Initiation Stage of Project Management, we can predict she will continue using the rest of the stages appropriately which will more than likely result in a "more secure way to store trailers loaded with munitions", and in turn, enhance mission effectiveness. c. INCORRECT: MSgt Thot never entered the Planning Stage of Project Management, which, according to the Project Management lesson, "is the stage where we plan time, cost, and resources adequately to estimate the work needed and to effectively manage risk during project execution." d. INCORRECT: MSgt Thot never entered the Planning Stage of Project Management, which, according to the Project Management lesson, "is the stage where we plan time, cost, and resources adequately to estimate the work needed and to effectively manage risk during project execution."

A temporary activity with a single objective and a specified time-frame BEST identifies: ___________ a. project constraints b. project management c. program management

a. INCORRECT: The narrative does not define the project constraints, which according to the Project Management chapter, are part of the project management triangle. b. CORRECT: According to the Project Management chapter, project management is a tempo- rary activity with a single objective that includes leading, coordinating, planning and controlling to achieve a single objective in a specified time-frame. c. INCORRECT: The narrative does not define programs, which according to the Project Management chapter, programs are ongoing efforts.

While developing an implementation plan to address a problem identified during his barrier analysis, MSgt Kirk decides that even though his unit is experiencing an increase in workload, he still needs a team of people to help him put his training idea into action. So, he asks for volunteers and, surprisingly, he receives a great deal of support from the Airmen and senior leadership. MSgt Kirk thinks to himself, "Once we all get together, I can assign tasks so everyone can get involved. This should get the ball rolling on my training idea quickly." MSgt Kirk's _______________ will MOST likely __________ his effectiveness. a. effective use of multidimensional diversity; enhance b. ineffective use of multidimensional diversity; hinder c. effective use of the Five Part Transformation Process; enhance d. ineffective use of the Five Part Transformation Process; hinder

a. Incorrect. According to the Diversity chapter, multidimensional diversity includes all the unique ways your people are different. Even though MSgt Kirk asked for and received volunteers, there is no indication of his use of multidimensional diversity in this scenario. b. Same as justification for answer a. c. CORRECT. In the scenario, MSgt Kirk effectively uses the Transformation step of the Five Part Transformation Process by developing a plan. Additionally, he increases his chances of success by developing a committee and by having the support of the unit's senior leadership. As a result, his actions will most likely enhance his effectiveness. d. Incorrect. MSgt Kirk effectively uses the Transformation step of the Five Part Transformation Process. His efforts will most like enhance, not hinder his effectiveness.

SMSgt Janson, the new flight superintendent, hears that a group of Asian American airmen has been complaining about the work center environment. They feel they're unfairly left out of unit mission planning activities because of their ethnicity. They believe the Caucasian airmen are always invited to participate. As a result, they have lost all faith in the organization and can't wait to PCS. After a few days of thinking, SMSgt Janson asks questions, uncovers the problem, and implements a monthly professional development and pizza lunch event to discuss a variety of issues, ideas, and concerns. At first, the Asian American airmen are skeptical, but after SMSgt Janson starts annotating their comments and concerns, many start to share their ideas. Six months later, the airmen feel more involved and flight morale is at an all-time high. This scenario BEST illustrates _________ and its impact on subordinate effectiveness. a. Striking the Right Balance b. Fostering an Inclusive Environment c. The Five Part Transformational Process

a. Incorrect. According to the Diversity chapter, striking the right balance involves considering the needs of your people and the needs of the organization's culture/climate and mission. There is no indication of this in the scenario. b. Incorrect. According to the Diversity chapter, fostering an inclusive environment includes creating an environment where everyone can thrive. Although an inclusive environment should be SMSgt Janson's overall goal, the scenario best illustrates his use of the Five Part Transformation Process. c. CORRECT. The scenario best illustrates the Five Part Transformation Process. According to the Diversity chapter the steps are: Discovery (asks questions), Assessment (uncovers problems), Exploration/Transformation (implements a professional development event). As a result of SMSgt Janson's use of this process, subordinate effectiveness is increased (airmen feel more involved...flight morale is at an all-time high).

In response to a diversity-related problem, SMSgt Porter provides a suggestion to the first sergeant that would require all Airmen in the unit to participate in a series of focus groups that stress the importance of collaboration and fairness. Additionally, he presents an implementation plan that includes a request for an assigned coordinator to oversee and organize the focus groups. He tells the first sergeant that, based on his research, he believes the focus groups can prevent further diversity-related issues in the future. A few months later on the unit climate assessment, the first sergeant noticed that unit morale had increased since the last assessment. This scenario BEST identifies the ____________________ step of the Five Part Transformation Process and its impact on subordinate effectiveness. a. Discovery b. Transformation c. Revitalization

a. Incorrect. According to the Diversity chapter, the Discovery step of the Five Part Transformation Process involves identifying what your unit is currently doing to increase diversity awareness. This is no indication of this in the scenario. b. CORRECT. According to the Diversity chapter, Transformation step of the Five Part Transformation Process includes developing a plan to address the root causes of barriers and implementing them. In the scenario, SMSgt Porter presents his solution to the first sergeant along with his implementation plan. c. Incorrect. According to the Diversity chapter the Revitalization step of the Five Part Transformation Process includes institutionalizing diversity efforts into the unit culture/ climate by locking in the change with policies or procedures. There is no indication of this in the scenario.

Which of the following BEST describes what is meant by diversimilarity? a. The cognitive map that we operate from b. We are different but we are also the same c. Treat others the way they would have you treat them

a. Incorrect. According to the Diversity chapter, the cognitive map that we operate from describes our worldview. b. CORRECT. According to the Diversity chapter, the phrase "We are different but we are also the same" describes diversimiliarity. c. Incorrect. According to the Diversity chapter, the phrase "Treat others the way they would have you treat them" describes the Rainbow Rule.

MSgt Prince is well liked and appreciates how his subordinates respect him and feel comfortable coming to him about anything. This morning his newest NCO, SSgt James, tells Prince, "I'm still receiving my overseas' cost of living allowance (COLA), but I really need the money, should I update my records." Because he understands James' current financial situation, having experienced financial problems himself, and not wanting to change how James feels about him, Prince replies, "Okay, for now, but you should establish a personal budget and then stop the COLA." MSgt Prince's effectiveness will MOST likely _________ because he _________. a. decrease; fell into an ethical trap b. increase; placed people before principle and purpose c. decrease; placed principle before purpose and people d. increase; avoided an ethical trap

a. MSgt Prince clearly fell into the ethical trap of worry over image, which according to Ethical Leadership chapter is where a leader makes decisions based on how the decision will impact one's reputation/standing among peers, subordinates, supervisors, community etc. rather than on military rules, regulations and codes of conduct. In the scenario, Prince was clearly concerned about his reputation as evidenced by the statement, "Not wanting to change how James feels about him ..." Decreased effectiveness is the only possible outcome of unethical decision-making.

Col Nelson tells MSgt Welch, "I want you to handle the media." When a reporter asks Welch, "I hear a member of your team was killed." MSgt Welch replies, "Yes, unfortunately we lost an Airman. We ran into heavy fire; however, we still completed our mission." Because MSgt Welch_____, his actions will MOST likely _____ mission effectiveness. a. inappropriately engaged the media; hinder b. appropriately engaged the media; enhance c. failed to adhere to the Policy element of SAPP; hinder d. adhered to the Policy element of SAPP; enhance

a. MSgt Welch appropriately engaged the media by "staying in his lane" which, according to the Culture of Engagement lesson, "is discussing issues that you are directly responsible for including personal experiences. b. CORRECT. MSgt Welch appropriately engaged the media by "staying in his lane" which, according to the Culture of Engagement lesson, "is discussing issues that you are directly responsible for including personal experiences." c. There is not enough information to determine whether Welch did or did not adhere to policy associated with Security, Accuracy, Propriety, and Policy (SAPP). According to the Culture of Engagement lesson, "policy requires everyone who engages the media to adhere to Air Force policy on areas such as dress and appearance, military bearing, ethical behavior, and so forth." d. There is not enough information to determine whether Welch did or did not adhere to policy associated with Security, Accuracy, Propriety, and Policy (SAPP). According to the Culture of Engagement lesson, policy requires everyone who engages the media to adhere to Air Force policy on areas such as dress and appearance, military bearing, ethical behavior, and so forth.

MSgt Wilson is a vehicle operator assigned to small reserve unit at Eutaw Air Reserve Station. Most people don't even know her unit exists, let alone what mission they perform. To gain exposure and hopefully attract new recruits interested in joining her organization, she creates a Facebook page to help expand connections both on and off the installation. MSgt Wilson's actions Best illustrate the New Media concepts by using __________to impact mission effectiveness. a. Social Media Guidelines b. a blog c. Social Networking

a. MSgt Wilson created a Facebook page with the intent of making connections and attracting new individuals to the organization. There is not enough information to indicate she successful followed the social media guidelines appropriately. b. MSgt Wilson created a Facebook page with the intent of making connections and attracting new individuals to the organization. A blog comes is a diary on a web site: usually main- tained by an individual with regular entries of commentary intended for public viewing. c. CORRECT. Social networking is the practice of expanding the number of one's business and/or social contacts by making connections through individuals.

SMSgt Beaudet has begun ensuring that the members of his organization are working towards the goals established from senior leadership. Next, he looks at details why they should exist over the next few years and longer. Then, he decides the best way to describe their mission and how they are distinctive in comparison to other organizations. Because of SMSgt Beaudet's _____________, his actions will MOST likely ____________ mission effectiveness. a. understanding of a mission statement, enhance b. understanding of a strategy map, enhance c. misunderstanding of a strategy map, hinder d. misunderstanding of a mission statement, hinder

a. SMSgt Beaudet understands a mission statement, which according to the Strategic Planning chapter, is the "purpose" of the organization; the very reason it exists. An effective mission statement must: give reasons for the organization to exist over the next three years and beyond, best describe the unified mission of the organization, and indicate how unique /different the organization is from the other similar institutions.

During a continuous improvement team meeting, TSgt White says, "It seems we are asking why the problem occurred over and over again...just for the sake of asking the question! We'll never make any progress on the project if we don't stop to make an educated guess now." SMSgt Brown replies, "Sometimes it's better to ask the why's so you are focused on the real problem and not just the symptoms of the problem. We've seen way too often how our predecessors identified a symptom to the problem which hindered the mission." SMSgt Brown's comments BEST illustrate his understanding of _________ of the 8-Step Problem Solving Model and it's impact on mission effectiveness. a. Step 2 (Break Down the Problem/Identify Performance Gaps) b. Step 3 (Set Improvement Targets) c. Step 4 (Determine Root Causes) d. Step 5 (Develop Countermeasures)

a. SMSgt Brown's comments are not about Step 2 (Break Down the Problem/Identify Performance Gaps) which according to the lesson is about gathering data on the problem. See rationale for correct response for additional information. b. SMSgt Brown's comments are not about Step 3 (Set Improvement Targets) which according to the lesson is setting the strategic and tactical targets for improvement. See rationale for correct response for additional information. c. CORRECT. SMSgt Brown's comments BEST illustrate his understanding of Step 4 (Determine Root Causes) which according to the lesson uses AFSO21 tools like the Five Whys to get to the root cause versus the symptoms to the problem. SMSgt Brown's comments best illustrate his understanding of Step 4 by his words, "Sometimes it's better to ask the why's so you are focused on the real problem and not just the symptoms of the problem." d. SMSgt Brown's comments are not about Step 5 (Develop Countermeasures) which according to the lesson is about, among other things, creating a clear and detailed action plan. See rationale for correct response for additional information.

SMSgt Gunther calls TSgt Hancock into her office and says, "From my Continuous Improvement lesson, I discovered lots of AFSO21 tools we can use. One of the tools that would work well for this project is a simple diagram of each step of the material/information flow. It would need to show each step from the time it is ordered to the time we deliver it." SMSgt Gunther's comments BEST identify ________________. a. Cell Design/Flow b. Visual Management c. Standard Work d. Value Stream Mapping

a. SMSgt Gunther's comments are not about Cell Design/Flow, which according to the lesson is a visual representation which focuses on designing how workers are arranged relative to the work and to each other. See rationale for correct response for additional information. b. SMSgt Gunther's comments are not about Visual Management, which according to the lesson is a concept to organize a workplace such that one can visually separate normal from abnormal working conditions. See rationale for correct response for additional information. c. SMSgt Gunther's comments are not about Standard Work, which according to the lesson is defined as the best known way to complete a task and ensures that the same work will take the same amount of resources to achieve the same results every time. See rationale for correct response for additional information. d. CORRECT. SMSgt Gunther's comments identify Value Stream Mapping which is a simple diagram of every step involved in the material and information flow needed to bring a product from order to delivery. SMSgt Gunther's comments, "a simple diagram of each step of the material/information flow. It would need to show each step from the time it is ordered to the time we deliver it" identifies Value Stream Mapping.

While teaching a 3C lesson, SMSgt Johnson says, "I learned that people in certain cultures pay more attention to the message's framework and the spoken/nonverbal cues than people from other cultures." SMSgt Johnson's comments BEST identify a/an ________________ style/tendency. a. low context b. high context c. collectivism d. individualism

a. SMSgt Johnson's comments are not about a low context style. When listening to someone speak, people in relatively low context cultures pay more attention to the explicit meaning of the verbal message (versus the verbal and nonverbal cues). See rationale for correct response for additional information. b. CORRECT. SMSgt Johnson's comments BEST identify a high context style/tendency. When listening to someone speak, people in relatively high context cultures pay more attention to the message's context and the verbal and nonverbal cues than people in relatively low context cultures. This is evident in SMSgt Johnson's comments when she says, "people in certain cultures pay more attention to the message's framework and the spoken and nonverbal cues than people from other cultures." c. SMSgt Johnson's comments are not about a collectivism tendency. In collectivism, the most meaningful definition of family is the extended family, consisting of blood relatives of multiple generations and on both parents' sides of the family and in-laws message. See rationale for correct response for additional information. d. SMSgt Johnson's comments are not about an individualism tendency. In individualism, the extended family ties play a less important role in lives. The most meaningful definition of family is the nuclear family...the parents and children. See rationale for correct response for additional information.

While preparing for a patrol in his deployed location, SMSgt Swenson tells his team, "In the U.S., we tend to live in our own home and value making our own choices. As we go door to door, we may encounter many extended family members living in one space because their culture is different than ours. Remember this for your and our safety." SMSgt Swenson's comments BEST illustrate ___________ and its impact on mission effectiveness. a. individualism and collectivism b. individualism c. collectivism

a. SMSgt Swenson's comments include both individualism and collectivism.

TSgt Cox is about to deploy for the first time to a region she's not familiar with. SMSgt Wilson calls Cox into her office and says, "I'm sure you've been taught there are differences between our culture and others around the world. This knowledge can help you get acclimated. Normally, you'll get more specific information about the culture and the people you'll be interacting with the closer you get to your deployment date." SMSgt Wilson's comments BEST identify the ________________ component of the 3C model. a. knowledge b. motivation c. learning approaches

a. SMSgt Wilson's comments are not about the knowledge part of the 3C model. The knowledge part of the 3C model addresses the knowledge of your own culture and the ways it influences your beliefs, values, and thought processes. See rationale for correct response for additional information. b. SMSgt Wilson's comments are not about the motivation part of the 3C model. The motivation part of the 3C model is about seeking to be proactive in cross cultural knowledge. See rationale for correct response for additional information. c. CORRECT. SMSgt Wilson's comments identify the two learning approaches included as a part of the 3C model. The culture-general approach focuses on an awareness of cultural differences (This is evident in SMSgt Wilson's comments when she says, "I'm sure you've been taught there are differences between our culture and others around the world. This knowledge can help you get acclimated." The culture-specific approach focuses on the specific details of a particular culture (This is evident in SMSgt Wilson's comments when she says, "Normally, you'll get more specific information about the culture and the people you'll be interacting with the closer you get to your deployment date."

SMSgt Jackson understands the culture in the unit and the many differences of the airmen assigned to it and seeks out mentoring opportunities. He routinely encourages his airmen to share their experiences with others of similar background and is not intimidated when they speak in their native language outside of the unit. Jackson's airmen are consistently performing at a high level. This scenario BEST illustrates _________ and its impact on unit effectiveness. a. Striking the Right Balance b. Fostering an Inclusive Environment c. The Transformational Process

a. The scenario illustrates Striking the Right Balance, which according to the Diversity chapter "is about balancing the need for individuals to align with the organizational culture with the needs of the organization to recognize individual differences. To successfully manage diverse organizations, senior leaders should first have a clear understanding of their organizational culture. Some Airmen tend to nurture their differences by sharing experiences with those who have a common background. "

SSgt Blount, a heavy equipment trainer, will be separating from the Air Force in six months. He's very excited about getting out and starting a new career. MSgt Kersey calls SSgt Blount into his office and informs him that he'll continue to train the new arrivals until his separation date. Upset SSgt Blount says, "This is unfair and will take up too much of my time." Because SSgt Blount ___________, his actions will MOST likely __________ mission effectiveness. a. understands Professional Methods; enhance b. misunderstands Professional Methods; hinder c. understands Professional Standards; enhance d. misunderstands Professional Standards; hinder

a. There is no evidence Blount misunderstands Professional Methods. See rationale for correct response for additional information. b. There is no evidence Blount understands Professional Methods. See rationale for correct response for additional information. c. There is no evidence Blount understands Professional Standards. See rational for correct response for additional information. d. CORRECT: SSgt Blount's comments, "This is unfair and will take up too much of my me" reflect a professional standard values conflict. According to the Profession of Arms chapter, a values con ict occurs when personal values conflict with those of the institution.

While using the 8-Step Problem Solving Model during a Rapid Improvement Event, TSgt Williams says, "Now that we have the problem defined, the next step is to start implementing the solution." SMSgt Baldwin replies, "Not necessarily...the next thing we should do is gather data on the problem before we start taking any actions." Because SMSgt Baldwin __________, his comments will MOST likely _________ mission effectiveness. a. misunderstands Step 2 of the 8-Step Problem Solving Model; hinder b. understands Step 2 of the 8-Step Problem Solving Model; enhance c. misunderstands Step 5 of the 8-Step Problem Solving Model; hinder d. understands Step 5 of the 8-Step Problem Solving Model; enhance

a. There is no indication from SMSgt Baldwin's comments that he misunderstands Step 2 of the 8-Step Problem Solving Model, which according to the lesson is about gathering data on the problem before taking any action to implement solutions. See rationale for correct response for additional information. b. CORRECT. Because SMSgt Baldwin understands Step 2 of the 8-Step Problem Solving Model, his comments will MOST likely enhance mission effectiveness. Step 2 is "Break Down the Problem/Identify Performance Gaps," which according to the lesson is about gathering data on the problem before taking any action to implement solutions. SMSgt Baldwin indicates that he understands Step 2 by his comment, "...the next thing we should do is gather data on the problem before we start taking any actions" and will MOST likely enhance mission effectiveness. c. There is no indication from SMSgt Baldwin's comments that he misunderstands Step 5 of the 8-Step Problem Solving Model, which according to the lesson is, "Develop Countermeasures" and deals with a detailed action plan. See rationale for correct response for additional information. d. There is no indication from SMSgt Baldwin's comments that he understands Step 5 of the 8-Step Problem Solving Model, which according to the lesson is, "Develop Countermeasures" and deals with a detailed action plan. See rationale for correct response for additional information.

While using the 8-Step Problem Solving Model during a Rapid Improvement Event, TSgt Whittaker says, "Shouldn't we look at systematizing our new process? It might help other Air Force agencies to see what we've done." SMSgt Brown replies, "The next thing we should do is look at the new problem that surfaced before we publicize anything. We don't want to make ourselves look bad." Because SMSgt Brown __________, his comments will MOST likely _________ mission effectiveness. a. misunderstands Step 7 of the 8-Step Problem Solving Model; hinder b. understands Step 7 of the 8-Step Problem Solving Model; enhance c. misunderstands Step 8 of the 8-Step Problem Solving Model; hinder d. understands Step 8 of the 8-Step Problem Solving Model; enhance

a. There is no indication from SMSgt Brown's comments that he misunderstands Step 7 of the 8-Step Problem Solving Model, which according to the lesson is, "Confirm Results and Processes." See rationale for correct response for additional information. b. There is no indication from SMSgt Brown's comments that he understands Step 7 of the 8-Step Problem Solving Model, which according to the lesson is, "Confirm Results and Processes." See rationale for correct response for additional information. c. CORRECT. Because SMSgt Brown misunderstands Step 8 of the 8-Step Problem Solving Model, his comments will MOST likely hinder mission effectiveness. Step 8 is "Standardize Successful Processes," which according to the lesson is about standardizing the improvements to ensure the results stick. Step 8, Standardize Successful Processes," is the most commonly skipped and under completed of the entire problem solving process. It is very tempting to take new found knowledge and skills and immediately move on to the next improvement initiative rather than standardize the process. This is exactly what SMSgt Brown does when he says, "The next thing we should do is look at the new problem that surfaced before we publicize anything." d. SMSgt Brown's comments indicates that he misunderstands Step 8 of the 8-Step Problem Solving Model, Standardize Successful Processes, and will most likely hinder mission effectiveness. If he understood Step 8, he would have standardized processes rather than moving on to another improvement opportunity. See rationale for correct response for additional information.

SMSgt Wilson calls SSgt Sanford into her office and says, "I noticed you and your team seem unsure about the new changes we've implemented." Sanford replies, "I know we have to execute the changes. I just think they increase the workload for my team rather than reducing it...I wish we still used the old process." Wilson says, "I understand you and your people aren't comfortable with the changes yet. Let's rally everyone at 07:30 tomorrow morning to discuss it...maybe we can break the implementation up into smaller tasks versus one huge task. Hopefully, that might make things a little easier for everyone". The next day after the morning meeting, Wilson notices Sanford and his team are more comfortable with the idea of the new process. SMSgt Wilson's actions BEST illustrate her understanding of ______ and its impact on subordinate effectiveness. a. Roger's Diffusion of Innovations b. Janssen's Model of Change c. Lewin's Phases of Change

a. There is no indication that SMSgt Wilson is using Roger's Diffusion of Innovation, which, according to the Change Management chapter, explains how, why, and at what rate new, innovative ideas are adopted. See rationale for correct response for additional information. b. CORRECT. SMSgt Wilson's actions best illustrate her understanding of the phases of Janssen's Model of Change...specifically the Confusion phase. According to the Change Management chapter, the Confusion phase includes indications that your people are starting to accept the change, but are a little scattered or unsure as to what to do next ("seem unsure about the new changes"). They may experience anger due to the loss of the 'old way of doing things' ("To me it creates more work rather than alleviating extra steps...I wish we still used the old process"). In the scenario, Wilson uses some general guidelines for navigating through the Confusion phase, such as get people together and share information ("Let's rally everyone at 0730 tomorrow morning to discuss it..."), and focus on short term goals ("...maybe we can break the implementation up into smaller tasks versus one huge task"). c. There is no indication that SMSgt Wilson is using Lewin's Phases of Changes, which according to the Change Management chapter, includes Unfreezing, Changing, and Refreezing. See rationale for correct response for additional information.

MSgt Thomas just conducted a briefing at her organization's commanders call. After receiving the approval from the Airman involved, MSgt Thomas discussed how a recent DUI had affected the unit. She described how the incident caused the Airman to be ineligible for deployment and caused unnecessary strain on the reduced manpower now having to deploy an alternate. The incident has also disrupted the attitudes of the unit personnel, and how they have been less productive due to the change. Lastly, MSgt Thomas discusses how the Airman risked his safety and the safety of others on the road while driving under the influence. MSgt Thomas' discussion BEST identifies ________________. a. Effects of Substance Misuse b. Education and Intervention c. Influence of SNCO Attitude

a. This answer is CORRECT. MSgt Thomas' discussion BEST identifies the effects of substance misuse. To begin MSgt Thomas discusses how the DUI effected the mission and readiness by the Airmen not being about to deploy and an alternate having to be tasked. Then, she discusses how morale in the element has degraded causing lowered productivity. Finally, MSgt Thomas discusses how the Airman's put their and others health and wellness in jeopardy. b. This answer is INCORRECT. MSgt Thomas is using the briefing to education others; however, this is not the best answer. There is no intervention or treatment in the scenario. This is a good form of education with the attempt to prevent substance misuse but not the best answer to identify the scenario. See rationale for correct response for additional information. c. This answer is INCORRECT. MSgt Thomas does have a great attitude that will likely influence the organization and reduce future substance misuse issues. However, MSgt Thomas only briefed on a situation that occurred, she didn't model any behaviors that would influence others in the scenario. See rationale for correct response for additional information.

SMSgt Tate just received word of deployment taskings that will reduce almost half of his available manning. Because of the deployment, he is forced to assign the rest of his flight to 12 hour shifts. He decides his best course of action is to submit an authorization change request to give him more positions on his unit manning document, hoping he can backfill the openings for the duration of the deployment. This scenario Best illustrates SMSgt Tate's _____of when to use the_________? a. Understanding, ACR b. Misunderstanding, ACR c. Understanding, UPMR d. Misunderstanding, UMD

a. This answer is INCORRECT. An ACR is not authorized when the problem is created by a shortage of assigned personnel, poor or inadequate supervision, personality conflicts, or lack of workers' skills, self-imposed or peaking workloads, or inefficient procedures and/or ineffective or inefficient use of personnel. The scenario states MSgt Swenson is trying to use the ACR just to backfill for the duration of the deployment which would fall under peaking workloads. Therefore MSgt Swenson misunderstands when it is appropriate to use the ACR. See rationale for correct response for additional information. b. CORRECT. An ACR is not authorized when the problem is created by a shortage of assigned personnel, poor or inadequate supervision, personality conflicts, or lack of workers' skills, self-imposed or peaking workloads, or inefficient procedures and/or ineffective or inefficient use of personnel. The question clearly states MSgt Swenson is trying to use the ACR just to backfill for the duration of the deployment which would fall under peaking workloads. Therefore MSgt Swenson misunderstands when it is appropriate to use the ACR. c. This answer is INCORRECT. The scenario did not indicate MSgt Swenson used the UPMR. The UMPR is the document used to assign "faces to spaces". It identifies the names of your currently assigned personnel. See rationale for correct response for additional information. d. This answer is INCORRECT. The UMD is used to provide you and your commander a consolidated document which details the organization structure: number, skills, grade, security requirements of manpower authorizations, the position number for each authorization, and other pertinent data needed in order for you to ensure the effective management of your manpower resources. See rationale for correct response for additional information.

MSgt Gilbert is leading a SAPR small group session in his organization. During a group discussion SSgt Mcfate asks to be excused to go to the bathroom. MSgt Gilbert allows him to leave and continues the discussion with the group. After SSgt Mcfate returns the conversation transitions to supporting the victim after a sexual assault has occurred. SSgt Mcfate is visibly uncomfortable and asks to be excused from the session. MSgt Gilbert explains that the group session is mandatory and he will not get credit for attendance if he leaves. MSgt Gilbert's misunderstanding of _______ response will MOST likely _______ subordinate effectiveness. a. immediate; enhance b. immediate; hinder c. long-term; enhance d. long-term; hinder

a. This answer is INCORRECT. In the scenario MSgt Gilbert is not responding to an allegation or act of sexual assault. Immediate response includes ensuring the victims safety and well-being then contacting the SARC. While SSgt Mcfate may receive more information from being coerced to staying at the small group session, it will likely trigger past experiences of a sexual assault. See rationale for correct response for additional information. b. This answer is INCORRECT. See rationale for answer (a) and correct response for additional information. c. This answer is INCORRECT. While this situation does reflect the long-term response to sexual assault it will not enhance SSgt Mcfate's effectiveness. See rationale for correct response for additional information. d. This answer is CORRECT. MSgt Gilbert does not have a firm understanding of long-term response to sexual assault. Because he doesn't excuse SSgt Mcfate from the group discussion he will likely relive a past experience of sexual assault that will hinder his effectiveness. According to the individual involved in a sexual assault section, long-term response includes understanding how victims respond to past sexual assaults and the triggers that may cause them to "relive" that traumatic experience. Knowing and caring for your wingmen in the organization can ensure they are not suffering in silence when reliving a past experience of sexual assault.

MSgt Gordon is in charge of assigning the additional duties in her element. During a casual conversation with TSgt Sage, who is a section NCOIC within the element, MSgt Gordon mentions she needs to find a replacement Emergency Management Representative for the organization. After thinking about it TSgt Sage replies "I just gave up my additional duty, and I have never managed the Emergency Management program. That would look good on my next EPR." MSgt Gordon smiles and says, "If you take me out tonight and show me a good time, I'll recommend you for the position." MSgt Gordon's _________ will MOST likely ________________ her effectiveness. a. unlawful discrimination; enhance b. unlawful discrimination; hinder c. unlawful harassment; enhance d. unlawful harassment; hinder

a. This answer is INCORRECT. In the scenario, MSgt Gordon is not discriminating against TSgt Sage. According to the EO systems section, in the military EO context, discrimination is any unlawful action that denies equal opportunity to persons or groups based on their race, color, sex, national origin, or religion. Also, MSgt Gordon's comments are not likely to enhance her effectiveness. See rationale for correct response for additional information. b. This answer is INCORRECT. See rationale for answer (a) and correct response for additional information. c. This answer is INCORRECT. While MSgt Gordon's comments are a form of unlawful harassment, they will not enhance her mission effectiveness. According to the EO systems section, commanders and supervisors at every level should take steps to prevent sexual harassment from occurring. Clearly communicate to employees that sexual harassment will not be tolerated. See rationale for correct response for additional information. d. This answer is CORRECT. MSgt Gordon's comment is a violation of unlawful harassment. MSgt Gordon is in a supervisory position and is offering an additional duty (condition of employment) for sexual favors. According to the EO systems section, Unlawful harassment includes unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature particularly when submission to such conduct is made directly or indirectly as a term or condition of employment, and/or when submission to or rejection of such conduct is used as a basis for an employment decision affecting the person.

MSgt Edward, the 30th LRS Superintendent, is working with a contractor in late August. SMSgt Edward tells the contractor "We really need to get this vehicle yard enclosed. We have had two vehicles vandalized and civilians keep bringing their privately owned vehicles to the government wash rack! I know the plans you have will work. Go ahead and start the process and we will get the funding squared away in October when the job is done." SMSgt Edward's ______ will MOST likely _____ SNCO effectiveness. a. understanding of the Execution Plan; enhance b. misunderstanding of the Execution Plan; hinder c. understanding of the Anti-Deficiency Act; enhance d. misunderstanding of the Anti-Deficiency Act; hinder

a. This answer is INCORRECT. There is no information in the scenario that applies to the EP, which according to the EP main point "is a paper or electronic product used to identify mission critical funded requirements, unfunded requirements, and outlines how the current funds in your organization will be spent." See rationale for correct response for additional information. b. This answer is INCORRECT. There is no information in the scenario that applies to the EP, which according to the EP main point "is a paper or electronic product used to identify mission critical funded requirements, unfunded requirements, and outlines how the current funds in your organization will be spent." See rationale for correct response for additional information. c. This answer is INCORRECT. SMSgt Edward does not understand the Anti-deficiency Act and his actions will not enhance his effectiveness as a SNCO. Because SMSgt Edward obligated funds that have not been allocated to his organization he is breaking the out-of-cycle use common trouble area, with according to the ADA main point "It is prohibited to obligate unallocated funds to purchase items, equipment, supplies, services, and contracts to be used in the next FY." See rationale for correct response for additional information. d. CORRECT. SMSgt Edward's misunderstanding of the Anti-deficiency Act will MOST likely hinder SNCO effectiveness. Because SMSgt Edward does not know the law he is planning to obligate funds in access of an apportionment or reapportionment, which would be a direct violation of U.S.C. Title 31 § 1517. "It is prohibited to obligate unallocated funds to purchase items, equipment, supplies, services, and contracts to be used in the next FY."

Overwhelmed by his backlog of work and ongoing issues at home, MSgt Logano decides to unwind with several drinks. The next morning, SMSgt Kenseth asks him, "How's it going?" Startling a few coworkers, Logano yells, "Horrible! I didn't get any sleep last night and I have a hangover. And if that stupid phone rings one more time I'm going to punch somebody!" Kenseth replies, "Chill out Logano. I know you're struggling through some tough times right now. Why don't you join me for a beer after work? It'll calm your nerves and help you sleep." That evening, Logano has several drinks and the next day oversleeps and is late for work. MSgt Logano's actions BEST illustrate ___________ and its impact on his effectiveness. a. substance abuse b. substance misuse c. suicide awareness

b. According to the Emergent Leadership Issues chapter, substance misuse is the use of any illicit drug or the misuse of any prescribed medication or the abuse of alcohol. In this scenario, MSgt Logano has two situations where alcohol has contributed to his behavior (startling coworkers...yelling at work and being late for work due to his drinking), which impact his effectiveness.

SMSgt Browning is MSgt Green's supervisor. Last week, MSgt Green was charged with a DUI by the SFS when driving on base. MSgt Green now seemed very bleak and angry with himself. MSgt Green even offered his car to a new airman. Today the commander officially charged MSgt Green with an Article 15. After the meeting with the commander, MSgt Green turns to SMSgt Browning and says, "My career is done and I'm ready to end all this mess!" After hearing this, SMSgt Browning guides MSgt Green to the first sergeant's office then says, "First Sergeant, keep an eye on MSgt Green." After the first sergeant agrees, SMSgt Browning goes back into the commander's office and says, "Ma'am, I believe MSgt Green is contemplating suicide. We should get him into mental health right now." The commander agrees. SMSgt Browning ensures MSgt Green is not left alone before his appointment and then ensures the first sergeant is there to pick up MSgt Green after the appointment is over. SMSgt Browning's actions BEST illustrate the use of ________________. a. Why Suicide b. Programs and Policies c. Developing a Relationship of Trust

a. This answer is INCORRECT. While MSgt Green could be having some perceived burdensomeness from his situation, the question is centering on SMSgt Browning's actions which doesn't illustrate the concepts of why people choose suicide. See rationale for correct response for additional information. b. This answer is CORRECT. SMSgt Browning's actions are illustrating the programs and policies available to get MSgt Green the help he needs. SMSgt Browning notices the warning signs and initiates a hand-off of MSgt Green to the first sergeant, then begins the LPSP program by discussing his concerns with the commander and recommending a mental health evaluation. Finally, SMSgt Browning ensures the hand-off policy is used after the evaluation to safeguard MSgt Green. c. This answer is INCORRECT. While MSgt Green does illustrate some signs of distress, SMSgt Browning's actions don't illustrate the signs of distress, or effective ways to intervene during distress. See rationale for correct response for additional information.

While working on a team project, TSgt Black asks, "It's amazing to me that our folks are able to overcome all of the stress associated with these deployments...I'd go crazy if I had to deploy that much." SMSgt Lopez replies, "You'd be surprised what you can handle. When you embrace our core values as intended, they can help you deal with the tension that might seem to be unbearable." SMSgt Lopez's comments BEST illustrate his understanding of _________ fitness and its impact on mission effectiveness. a. physical b. social c. spiritual

a. This answer is incorrect. Physical fitness is the ability to adopt and sustain healthy behaviors needed to enhance health and well-being. It's aimed at building and maintaining the level of readiness necessary to perform physical activities required to accomplish all aspects of the mission. There is no evidence of physical fitness in this scenario. See rationale for correct response for additional information. b. This answer is incorrect. Social fitness deals with your ability to engage in healthy social networks that promote overall well-being and optimal performance. It captures your ability to build and maintain social networks in order to deal with distress caused by stressors and demands. There is no evidence of social fitness in this scenario. See rationale for correct response for additional information. c. CORRECT. Organizational and personal core values are a part of spiritual fitness. They are useful when dealing with stressors (tension) that might appear to be insurmountable (unbearable). This is evident in Lopez's comments, "When you embrace our core values as intended, they can be help you deal with the tension that might seem to be unbearable."

SMSgt Gomez explains to his team, "MSgt Leap was put in the superintendent position because he has a good grasp on acute thinking skills, self-awareness, and he's shown the ability to bounce back from diversity...that's what we need for this position." Because SMSgt Gomez __________ fitness, his actions will MOST likely _________ the mission. a. understands social; enhance b. misunderstands social; hinder c. understands mental; enhance d. misunderstands mental; hinder

a. This answer is incorrect. Social fitness deals with your ability to engage in healthy social networks that promote overall well-being and optimal performance. It captures your ability to build and maintain social networks in order to deal with distress caused by stressors and demands. Gomez's comments are not about social fitness. See rationale for correct response for additional information. b. This answer is incorrect. Social fitness deals with your ability to engage in healthy social networks that promote overall well-being and optimal performance. It captures your ability to build and maintain social networks in order to deal with distress caused by stressors and demands. Gomez's comments are not about social fitness. See rationale for correct response for additional information. c. CORRECT. By practicing skills such as critical thinking, self-awareness, and flexibility, you're more likely to strengthen your mental fitness...making it easier for you to adapt your thinking and emotions to deal with stressors in a way that helps you return to your normal state quicker. This is evident in Gomez's comments when he says, "he has a good grasp on acute thinking skills (critical thinking), self-awareness, and he's shown the ability to bounce back from diversity (flexibility)". His actions will most likely enhance the mission. d. This answer is incorrect. Gomez seems to understand mental fitness so his actions will most likely enhance (not hinder) the mission. See rationale for correct response for additional information.

SMSgt Downing calls TSgt Wilson into her office and says, "Since you're going to be TSgt Carver's sponsor, don't forget the number of deployments he's had lately. This may have caused a lot of stress on him and his family if they haven't been prepared for the changes. Just keep it in mind as you help him out as the sponsor for this unit." SMSgt Downing's comments BEST identify the ______________________ tenet of mental fitness. a. awareness b. adaptability c. decision making d. positive thinking

a. This answer is incorrect. The awareness tenet of mental fitness is about self-awareness (the descriptions a person assigns to him/herself) or situational awareness (the knowledge of what's going on around you...accurately interpreting and attending to appropriate cues in the environment). Even though Downing is making Wilson aware, it is not about Carver's self- or situational awareness. See rationale for correct response for additional information. b. CORRECT. The adaptability tenet of mental fitness is the ability to adapt to changes associated with military life, including flexible roles within the family. This is evident in SMSgt Downing's statement when he says "number of deployments he's had lately" (changes associated with military life), and "caused a lot of stress on him and his family if they haven't been prepared for the changes" (including flexible roles within the family). c. This answer is incorrect. The decision making tenet of mental fitness involves thoughts, attitudes, and behaviors used for evaluating and choosing courses of action to solve a problem or reach a goal. There is no evidence of the decision making tenet of mental fitness in the scenario. See rationale for correct response for additional information. d. This answer is incorrect. The positive thinking tenet of mental fitness involves information processing, applying knowledge, and changing preferences through restructuring, positive reframing, making sense out of a situation, flexibility, reappraisal, refocusing, having positive outcome expectations, a positive outlook, and psychological preparation. There is no evidence of the positive thinking tenet of mental fitness in the scenario. See rationale for correct response for additional information.

SMSgt Mullins calls TSgt Lynn into her office and says, "Being able to evaluate a condition, conclude the desired result, and create a route to get there takes work and good resolution. The ability to do so can enhance your mental fitness." SMSgt Mullin's comments BEST identify the ______________________ tenet of mental fitness. a. awareness b. adaptability c. decision making d. positive thinking

a. This answer is incorrect. The awareness tenet of mental fitness is about self-awareness (the descriptions a person assigns to him/herself) or situational awareness (the knowledge of what's going on around you...accurately interpreting and attending to appropriate cues in the environment). Even though Mullins is making Lynn aware, it is not about self- or situational awareness. See rationale for correct response for additional information. b. This answer is incorrect. The adaptability tenet of mental fitness reflects your ability to adapt to changes associated with military life, including flexible roles within the family. There is no evidence of the adaptability tenet of mental fitness in the scenario. See rationale for correct response for additional information. c. CORRECT. The decision making tenet of mental fitness involves the ability to assess a situation, determine the desired outcome, and chart a path to get there. It takes work and good judgement. This is evident in SMSgt Mullins' statement when he says "Being able to evaluate a condition (assess a situation), conclude the desired result (determine the desired outcome), and create a route (chart a path) to get there takes work and good resolution." d. This answer is incorrect. The positive thinking tenet of mental fitness involves information processing, applying knowledge, and changing preferences through restructuring, positive reframing, making sense out of a situation, flexibility, reappraisal, refocusing, having positive outcome expectations, a positive outlook, and psychological preparation. There is no evidence of the positive thinking tenet of mental fitness in the scenario. See rationale for correct response for additional information.

SMSgt Bloom explains to his team, "We've all been under a lot of stress. Since we have some time before our next deployment, we should consider getting involved in activities that help us wind down between these difficult times." SMSgt Bloom's comments BEST identify the ______________________ tenet of physical fitness. a. endurance b. recovery c. strength

a. This answer is incorrect. The endurance tenet of physical fitness is a measure of how long your body can withstand physical demands/stressors and involves stamina. Although SMSgt Bloom's comments do mention "activities", he is not addressing the endurance tenet of physical fitness (activities that help us wind down). See rationale for correct response for additional information. b. CORRECT. The recovery tenet of physical fitness includes the practices you engage in that help to restore energy to your body and counterbalance stress that could result in adverse moods and/or deteriorating performance. The recovery tenet is evident when SMSgt Bloom says, "We should consider getting involved in activities that help us wind down during these difficult times." c. This answer is incorrect. The strength tenet of physical fitness is your ability to generate force and power, thus lowering the relative work your body has to do in order to complete desired objectives. Although SMSgt Bloom's comments do mention "activities", he is not addressing the strength tenet of physical fitness (activities that help us wind down). See rationale for correct response for additional information.

SMSgt Edwards tells MSgt Elliott, "The parties seem to be at a stalemate." MSgt Elliott replies, "It will get better, they have asked me to step in to help." When the parties of the mediation return, MSgt Elliott says, "Have you thought about what would happen if we aren't successful? It could have a far reaching affect." MSgt Elliott's ______ will MOST likely _____ his effectiveness. a. inappropriate use of WATNA; hinder b. appropriate use of WATNA; enhance c. inappropriate use of BATNA; hinder d. appropriate use of BATNA; enhance

b. According to the Mediation chapter, a WATNA is, "The worst possible action that the party may face if resolution isn't reached in mediation." MSgt Elliott appropriately used WATNA evidenced by the statement ("Have you thought about what would happen if we aren't successful? It could have a far reaching affect.").

MSgt Johnson has noticed that two of his NCOICs have been in some sort of dispute the last couple of days and seem unable to work it out. Johnson decides to call them into his office and they ask him to mediate their dispute. After his opening comments, Johnson allows each party plenty of time to speak about the issue, their interests, and their position so that everyone understands. This scenario BEST identifies the _____step of Mediation. a. Mediator's Opening Statement b. Parties Opening Statement c. Joint Discussion

b. According to the Mediation chapter, during the opening statement, the parties' are given adequate time to speak about the issue at hand and share their interests without interruption. Each party should fully explain the issue, their interests, and positions as they see it so that all parties, including the mediator, understand. This is what the scenario identifies (Johnson allows each party plenty of time to speak about the issue, their interests, and their position so that everyone understands).

MSgt Petty is good at connecting and negotiating with all types of people and was charged with reconfiguring the work center's floor plan. To help with the task, he selects two members who he believes are creative, can think "outside-the-box", and are good at viewing problems from different perspectives. Next, he selects three members who are capable of analyzing solutions logically. Finally, he chooses two more people who he knows will deliver high-quality results. Several weeks later, Petty's group submits and receives approval for the new floor plan. This scenario BEST identifies MSgt Petty's understanding of _______ impact on team success. a. the "Z" process and its b. team roles and their c. team dynamics and their

b. According to the Team Dynamics chapter, the roles that people find most comfortable fulfilling based on their most natural thought processes and behavioral tendencies include Creator, Advancer, Refiner, Executor, and Flexer. MSgt Petty used his understanding of team roles to pick creators (creative and good at viewing problems from different perspectives), refiners (capable of analyzing solutions logically), and executors (deliver high-quality results) to give his team the best chance for success. MSgt Petty's team was successful since the new floor plan was approved.

During a pre-deployment briefing, MSgt Putnat says, "The society around our deployed location communicates differently than we do. They will use gestures and their words may seem ambiguous, but they will expect us to understand based on the context of the conversation. You will need to fill in the gaps. In our country, we tend to focus on the exact words of what is said. We like to have all of the details." MSgt Putnat's comments BEST explain ________________ impact on mission effectiveness. a. domains of culture and its b. high and low context communication and their c. ethnocentrism and its

b. MSgt Putnat's comments best explain high and low context cultures and their impact on mission effectiveness. According to the Cross Cultural Competence chapter, high context cultures favor the listener's ability to read between the lines, understand intonation, and slight gestures and choose words that are ambiguous, knowing that an adept listener should understand based on the context of the interaction. People in relatively low context cultures pay more attention to the explicit meaning of the verbal message. Low context communicators often stress lots of detail, facts, and statistics with little regard to how the message is delivered.

SMSgt Young and her team have just finished conducting a SWOT analysis. She says, "Now we need to focus on the issues we discovered. We will begin by writing four statements that target areas that need improvement that are focused on the customers inside and outside of the organization." SMSgt Young's comments BEST explain Strategic Planning ________________. a. End State b. Priorities c. Goals

b. SMSgt Young's comments best explain Strategic Planning Priorities. According to the Strategic Planning chapter, Priorities, "should consist of three to five statements that identify major strategic focus areas and should emphasize what needs to be changed or improved, in order to excel in executing the organizations mission. They should be customer focused and can be directed at customers internal or external to the organization."

While observing members of her team, MSgt Patrick notices that TSgt Wallace is able to focus on all aspects of the team and fill in when someone is missing in order to keep things progressing. Although he sees things differently compared to the other team members, he is able to communicate effectively with team members. His suggestions are aimed at improving the process and aids in moving the team towards reaching its goal. This scenario BEST illustrates TSgt Wallace's team role preference as a/an _____________. a. Executor b. Flexer c. Advancer

b. Sgt Wallace's team role preference is a Flexer, which, according to the Team Dynamics chapter, "a Flexer can focus on everything. They are a combination of the other four roles. Flexers have an equal preference for most or all of the roles. Flexers can often adapt their styles to fit the needs of the team, and they probably view issues from different perspectives. Given their ability to adapt their style, Flexers are very good at monitoring contributions of all team members and when necessary, are able step in to fill gaps in order to keep things moving in the right direction."

During a mediation, MSgt Busch questions the parties about their assertions and their demands based on the specific elements of the dispute. Through the use of questions, Busch is able to help the parties see their strengths and weaknesses of their assertions while being neutral in the process. Once the parties reach an understanding, the mediation continues. This scenario BEST illustrates __________ and its impact on SNCO effectiveness. a. Best Alternative to a Negotiated Agreement b. Reality Checking c. Worst Alternative to a Negotiated Agreement

b. This scenario illustrates Reality Checking, which, according to the Mediation chapter, "Reality checking is a process that works to get the parties to understand, typically through a series of questions, the weaknesses of their issue or demand."

MSgt Polen has recently been appointed as superintendent. She explains to squadron members, "Due to a change, I am implementing new work procedures, expect interruptions to your daily routine as we implement new policies." As she was leaving, she heard members grumbling, "This is all we need...another change. The chief will never allow this to happen." This scenario BEST illustrates _________ behavior towards the new procedure. a. Bargaining b. Depression c. Denial

c. According to the Change Management chapter, reactions to change include denial by exhibiting behaviors that indicate your people believe the change won't happen (I can't believe this is happening). In this scenario, MSgt Polen's people members say, "This all we need...another change. The chief will never allow this to happen."

While completing his overseas housing allowance (OHA) paperwork, SrA Clinton says to one of his co-workers SrA Sanders, "My friends told me to get a 6-month lease so I receive the highest OHA rate and then as soon as the lease expires, move into a similar apartment with two to three roommates. That way I pay less rent, but still draw the higher OHA rate." Sanders responds, "We don't do that sort of thing here. Our 'by the book' supervisor won't tolerate foolishness like that." SrA Sanders' comment BEST illustrates _________ and its impact on unit effectiveness. a. ethical relativism b. the loyalty syndrome c. an ethical work environment

c. According to the Ethical Leadership chapter, professional actions, decisions, and behaviors can transform a negative corrosive climate into a positive ethical climate just as unprofessional actions, decisions, and behaviors can transform a positive ethical climate into a negative, corrosive climate. Sanders' comment, "We don't do that sort of thing here" indicates ethical behavior which the supervisor has established as evidenced by the co-worker's comment, "Our by the book supervisor won't tolerate foolishness like that."

MSgt Ford is briefing his team in preparation for an upcoming TDY to South Sudan. Ford says, "South Sudan has different ideas and beliefs than those of our culture. Be prepared to adapt to this new environment in order to work with local counterparts which will help increase working relations while operating in the area." MSgt Ford's comments BEST illustrate the ______________dimension of the POA and its impact on mission effectiveness. a. Moral b. Physical c. Intellectual

c. According to the Profession of Arms chapter, the intellectual dimension also encompasses two cultural aspects of the POA...internal and external. The internal aspect pertains to knowledge of the military's values-based culture (addressed later in the Air Force Guiding Values and Standards section). The external aspect pertains to the need to adapt to varying environments with different cultural and political values. POA is intellectual because military professionals must be culturally aware; sensitive to differences and the implications those differences have on the operational environment. MSgt Ford's attempt to prepare his team reflects the Intellectual Dimension of the POA.

MSgt Gratz has been placed in charge of integrating a new supply tracking system into his section. During the first team meeting Gratz says, "We need to determine the best way to integrate the new tracking system into the section. With a list of possible solutions developed, we will evaluate each solution by using the objectives of the project as criteria. As we look at each solution, keep in mind that the solution selected has to meet the needs of the sponsor and stakeholders, while improving the unit's current products and services. After a thorough review and discussion, I will select the most appropriate solution from which to define the goals and scope of the new project." MSgt Gratz's comments BEST explain the _____ step of Project Management. a. Monitoring and Controlling b. Execution c. Initiation

c. According to the Project Management chapter, the project leader will need to generate ideas for solutions, analyze the effect or impact of each solution, and select the appropriate solutions during the project initiation stage. The project leader will also commit to improve processes, products, services, and people.

MSgt Chyna, the Operations Superintendent of the 335th Airlift Squadron was in need of qualified personnel due to the heavy deployment load her unit is experiencing and a mission surge that is coming. She tells her commander, "Not to worry sir, the paperwork has been submitted to increase our manning in time for the upcoming surge." A few days before the surge began; Chyna is surprised to learn her request was denied. Standing in front of the commander, Chyna explained, "Sir, I don't understand why, but they denied my request, and now we don't have enough qualified people to fully support the surge." This scenario BEST illustrates inappropriate use of the ________ and its impact on SNCO effectiveness. a. Unit Manpower Document b. Unit Personnel Management Roster c. Authorization Change Request

c. According to the Resource Management chapter, ACRs should not be submitted to solve short-term problems or when experiencing temporary shortage of assigned personnel. Therefore, MSgt Chyna's inappropriate use of the ACR and her reliance upon it will result in the unit being unprepared for the surge which will impact mission success.

Still reeling from severe manning cuts, MSgt Basler is now dealing with skyrocketing customer complaints. While Basler is walking through the waiting area, a customer stops him to complain about the overcrowding and excessive wait time. Looking around, Basler said, "I see what you mean." After remembering that the Air Force has Five Desired Effects to guide improvement initiatives, Basler tells his staff, "To reduce customer complaints, I created an electronic sign-in process and added a TV for customers to watch while waiting." Several days later, Basler checks customer survey data and does not understand why customers are still complaining. MSgt Basler's actions BEST illustrate ineffective use of __________ and its impact on mission effectiveness. a. a Rapid Improvement Event b. a High Value Initiative c. Just Do It

c. Basler's use of this concept did not yield immediate results. According to the Continuous Improvement chapter, Just Do It involves one person (or a small team) and can be completed in less than a day. It is an improvement that, when implemented, yields immediate results.

MSgt Cripe, the new unit training manager, notices complaints about the upgrade training program. He discusses potential improvements with his assistant, TSgt Barney, who created the program and has maintained it for two years. During the discussion, Barney says, "I don't see how we could possibly make it any better." Cripe replies, "If we consider some new and different approaches, together we can make the process better." MSgt Cripe's comments BEST explain the _______ element of adaptability. a. Dispositional Flexibility b. Emotional Flexibility c. Cognitive Flexibility

c. In this scenario, MSgt Cripe demonstrates cognitive flexibility (if we consider some new and different approaches, together we can make the process better). According to the Change Management chapter, cognitive flexibility means you are able to keep multiple scenarios in mind so you can adjust to changing, unexpected, or ambiguous situations.

MSgt Lingle is the POC for the installation of a new wireless network in his work center. He uses all of the resources at his disposal and integrates all actions and facets of the project together in order to be successful. He monitors quality while remaining cognizant of timeliness of the product while keeping an eye on potential risks. During the process, he continuously informs the commander of the installation on progress in case adjustments are needed. MSgt Lingle's actions BEST illustrate the project ______ step of Project Management. a. Planning b. Initiation c. Execution

c. MSgt Lingles's actions best illustrate the Execution step of Project Management. According to the Project Management chapter, "The execution process involves coordinating people and resources, as well as integrating and performing the activities of the project in accordance with the project management plan."

Which type of interview involves regarding everything you say as a "quote" and is directly associated with your name as a representative of the USAF? a. Background Interview b. Off-the-Record Interview c. On-the-Record Interview

c. On-the-Record Interview

During morning rollcall, MSgt Ledger smells alcohol on SSgt Morgan so she calls Morgan into her office. Ledger says, "Morgan, it smells like you have been drinking." Morgan replies with slurred speech, "I went to a party last night and got home a little late; however I feel fine." Ledger replies, "I should report you, but we are shorthanded today and we are going to be busy so I need you here at work. Get something for your breath and limit your interaction with our customers." This scenario BEST identifies ________________________and its impact on unit effectiveness. a. Worry Over Image b. Loyalty Syndrome c. Ethical Relativism

c. Rather than reporting Morgan for being possibly drunk on duty, Ledger allows Morgan to remain at work. This is ethical relativism, which, according to the Ethical Leadership chapter, is "determining something to be right (or wrong) based on our personal feelings and values rather than on military rules, regulations, and codes of conduct." Although Ledger knows that allowing to remain at work is wrong, she allows him to remain at work.

After the squadron failed yet another inspection, MSgt Blackman, who just finished a stint at the Wing's AFSO21 office, is appointed as superintendent. He explains to squadron members, "Due to inspection failures, expect interruptions to your daily routine as we implement new policies and procedures to fix our problems." In the beginning, there was some resistance, but Blackman listened to their concerns. With Blackman's guidance, after several weeks of grappling with the changes, things began to improve. This morning, the commander tells Blackman, "I know some members still don't like the changes, but they are willing to live with them." MSgt Blackman's ____________ will MOST likely _________ mission effectiveness. a. effective use of Lewin's Phases of Change; enhance b. ineffective use of Lewin's Phases of Change; hinder c. misunderstanding of Janssen's Model of Change; hinder d. understanding of Janssen's Model of Change; enhance

d. According to the Change Management chapter, the four stages of Janssen's Model of Change are contentment (interruptions to your daily routine), denial (some resistance), confusion (grappling with the changes) and renewal (things began to improve...willing to live with them).

While speaking with MSgt Bayne, CMSgt Biffle says, "The local news would like to interview someone from our unit concerning our upcoming deployment and I have selected you." Bayne replies, "I have never done an interview before. What should I say?" Biffle replies, "I am sure you will figure it out." Bayne speaks with some base agencies and watches videos of previous interviews on YouTube. During the interview, when the interviewer strays off topic, Bayne consistently transitions her back to his message. MSgt Bayne's ______will MOST likely ___________ unit effectiveness. a. effective use of Hooking; enhance b. ineffective use of Hooking; hinder c. ineffective use of Bridging; hinder d. effective use of Bridging; enhance

d. According to the Culture of Engagement chapter bridging, "...is a technique used to move from the reporter's agenda to your message. Bridging is also a way to smoothly transition from the question asked to your message. A direct question deserves a direct answer however, after briefly touching upon the answer, bridge to your message and agenda." MSgt Bayne used bridging as evidenced by the statement, "when the interviewer strays off topic, Bayne consistently transitions her back to his message."

To assemble the wing's new budget reduction team, MSgt Harvick selects the best resource advisors and financial experts from across the base. After hosting a breakfast social, he begins the first meeting with, "Now that we've had a chance to meet and eat, let's get to work. We have been tasked to cut the wing's budget by 37 percent." The team gasps in disbelief and MSgt Stewart mumbles, "There is no way we can generate an idea to reduce the budget by that much." Harvick replies, "I have faith in all of you that we can make this happen, so let's start by generating some ideas to cut the budget." As ideas are generated, the team becomes highly motivated. However, team members begin to second guess their idea until Harvick hands it off to other members of the team and the idea is confirmed. MSgt Harvick's_____ will MOST likely _____ mission effectiveness. a. understanding of the "Z" Process; enhance b. misunderstanding of the P.E.P Cycle; hinder c. misunderstanding of the "Z" Process; hinder d. understanding of the P.E.P Cycle; enhance

d. According to the Team Dynamics chapter the P.E.P. cycle is, "when a team member Panics as they attempt to come up with ideas, then Elation when they have an idea, and then Panic again when they begin doubting their own ideas."

While attending SNCOA, MSgt Hamlin goes downtown with some fellow SNCOs from the class. One of her classmates, MSgt Dillon, buys her several drinks. It wasn't long before, Hamlin is not feeling well and decides to call it a night and heads towards the door. Dillon escorts her back to her room. When they arrive, Hamlin opens the door and Dillon walks in behind her. The next thing she remembers is waking up with bruises and lacerations on her face. Not sure what to do, Hamlin calmly confides in her flight instructor who contacts the Sexual Assault Response Coordinator. MSgt Hamlin's final action will MOST likely result in ____________ and ____________. a. a climate of zero tolerance towards sexual assault; an unrestricted report b. stronger cohesion among flight members; an unrestricted report c. weaker cohesion among flight members; a restricted report d. a climate that tolerates sexual assault; a restricted report

d. Although MSgt Hamlin's final actions will result in an unrestricted report, cohesion among flight members will be weaker, not stronger. According to the Emergent Leadership Issues chapter, when sexual assault occurs by an Airman against another Airman, trust is broken, cohesion is destroyed, and lives are altered. According to the Emergent Leadership Issues chapter, NCOs have a duty to report to law enforcement, their chain of command, and the SARC when they become aware of a sexual assault. MSgt Hamlin's final actions indicate she reported the sexual assault to the flight leader, who must report it to the chain of command, which will result in an unrestricted report. Because this has been reported, MSgt Hamlin's final action will most likely result in a climate of zero tolerance towards sexual assault.

Key Terms Definitions ____Evaluative Mediation a. When an active third party volunteer enhances communication and encourages the parties to discuss matters freely. ____ Facilitative Mediation b. Encompasses many different ways to resolve issues in controversy. ____Stakeholders c. Outside parties who have a vested or personal interest in the initiation, processing, and resolution of an existing dispute. ____NPSC d. A subject matter expert describes the issue, offers opinions, and suggests options to resolve a dispute. ____ADR e. Includes five negotiation strategies that can be used to win acceptance and ensure key relationships aren't destroyed.

d. Evaluative Mediation a. Facilitative Mediation c. Stakeholders e. NPSC b. ADR

Due to a severe storm, MSgt Craver, Vehicle Operations Superintendent, needs $15K to purchase a new fence that goes around the vehicle yard to ensure the security of the vehicles. It takes him a lot of time and effort. He submits a request along with the justification for the fence to the unit's Resource Advisor who waits until mid-January to submit the request to the Wing's Financial Working Group. MSgt Craver's ________ will MOST likely ________ mission effectiveness. a. ineffective use of the Execution Plan; degrade b. effective use of the Execution Plan; enhance c. ineffective use of the Budget Execution Review; degrade d. effective use of the Budget Execution Review; enhance

d. MSgt Craver's actions will most likely enhance the mission because he submitted the request and justification for both items to the Budget Execution Review (BER) properly. According to the Resource Management chapter, the review cycle - conducted twice during the FY- is intended to identify, validate, prioritize, and request additional resources for unfunded requirements by reallocating funds that were not previously expended. By Craver submitting his request in time and given that the item is mission-critical, chances are high that he will receive the funds he needs to purchase the fence, thus enhancing the mission.

While conducting rollcall with his airmen, SMSgt Hunt says, "When possible, take advantage of training opportunities when they present themselves. When enrolled in a distance learning course, put your best effort into completing it and learning from it. Seek out opportunities that will help you grow as an airman". Because SMSgt Hunt ___________, his actions will MOST likely __________ mission effectiveness. a. misunderstands Professional Standards; hinder b. misunderstands Professional Methods; hinder c. understands Professional Standards; enhance d. understands Professional Methods; enhance

d. SMSgt Hunt's comments demonstrates he understands the Professional Methods quality of Progressive Professionalism. The POA chapter states, "As a senior leader, your continued monitoring and commitment to ensuring professional methods are maintained and enhanced should add value to the meaning of professionalism for you and those you lead. If done effectively, these actions can help you (and others) continue to move further along to the right side of the continuum."