Culture Diversity Courses 1, 2, 3

Which of the following activities could most involve the use of social media?

Gathering patient feedback.

What is culture?

A. Behavioral patterns that may change over time. B. Integrated patterns of human behavior. C. The language, thoughts, communications, actions, customs, beliefs, values and institutions of racial, ethnic, religious or social groups. D. All of the above.

Which is NOT an example of ways we might communicate nonverbally?

Through swearing at someone when we are angry.

Which of the following is a reason to conduct a self-assessment of your current knowledge and practices?

To help identify gaps between my cultural knowledge and practices.

Why is it useful to review community demographics (e.g., family types, racial/ethnic breakdown, etc.) in understanding the community you serve?

To help me determine which groups to target.

Which is NOT a primary focus in developing office protocols to support a culturally and linguistically appropriate environment in your dental practice?

To provide economical care.

True or False? Oral health service access is not the same as oral health service availability.

True

Which of the following is an example of positive feedback?

"I can tell you've worked on making some of the changes we discussed during your last visit."

Which one of the following individuals is at highest risk of having low oral health literacy?

A 70-year-old male.

Which of the following is the most basic role that an interpreter usually adopts?

A conduit.

What is an oral health disparity?

A health difference that is closely linked with social, economic and/or environmental disadvantage

What are proxemics?

A type of nonverbal communication focused on the space between individuals.

What is oral health literacy?

A. How well a patient obtains, processes, and understands oral health information and services needed to make oral health decisions.

Which of the following is a benefit of providing culturally and linguistically appropriate services in oral health?

A. It helps to attract new business. B. It helps to decrease clinical errors. C. It helps to deliver a better quality of care. D. It helps to reduce administrative and other business costs. E. All of the above.

Which of the following is a barrier to accessing oral health care?

A. The patient's limited oral health literacy. B. The patient's geographic location. C. The patient's financial resources. D. The patient's perception that there is a lack of resources or staff to meet his/her needs. E. All of the above are barriers to accessing oral health care.

Which of the following is an example of a high cultural competency activity?

Advocating for better language access services for culturally diverse patients.

Which of the following is NOT a commonly held health belief model that is prevalent across different cultures?

Cross-cultural interaction model.

What are social determinants of health?

D. The conditions in which people are born, grow, live, work, and age.

True or False. Translation is the same as interpretation.

False

True or False? Linguistic competency is the ability to read, write and speak in a language that is different from one's native language.

False

True or False? Providing culturally and linguistically appropriate services is primarily the front desk staff's responsibility since they see the patient first.

False

True or False? There are no free resources available to help you prepare to provide culturally and linguistically appropriate oral health care and services.

False

Which office strategy helps you comply with federal regulations such as Title VI of the Civil Rights Act, as implemented through Executive Order 13166?

Providing communication and language assistance to your patients.

What does it mean to provide understandable oral health services?

Providing oral health services that are clear and in a format that can facilitate learning.

Which acronym represents the core principles of Motivational Interviewing?

RULE

All of the following are barriers to communication, except:

Respecting a patient.

Other than English, which of the following languages is most frequently spoken in U.S. homes?

Spanish

If you are considering using pictures and symbols to help improve your communication with your LEP patients, you should first:

Speak with a bilingual colleague or staff member to help you understand the cultural relevance of pictures and symbols.

What is tertiary prevention?

Taking steps to monitor and treat the progression of disease.

What is effective communication?

Talking and listening in a manner so that information is correctly understood by you and the individual with whom you are interacting.