Cumulative Exam

Which statement shows appropriate maturity, sensitivity, and respect for an interview? "I left my last job because there were few opportunities to advance." "I lost my last job because I wouldn't bow down to the supervisor's insane demands." "I left because the owner was impossible to get along with and made a habit of calling us out for the smallest offense." "I left because I hated the job."

"I left my last job because there were few opportunities to advance."

Explain the characteristics of an effective group member. What are your strengths and weaknesses when you work in a group?

Possible Answer: Answers will vary. Characteristics listed should include... • Identify clear goals • Develop an action-orientated structure• Gather and use information effectively • Develop a variety of viable options • Objectively evaluate the options • Treat others kindly

How does reciprocity affect disclosure?

Possible Answer: Because you should only disclose if your communication partner is also disclosing, reciprocity can help you to decide how much and when to self-disclose during communication.

What does it mean to show empathy? Write a brief, empathetic statement.

Possible Answer: Empathy means you show you understand how the other person is feeling. Student statements will vary.

What is the difference between indirect perception checking and direct perception checking?

Possible Answer: Indirect perception checking does not involve asking questions; direct perception checking requires you to ask questions to clarify your perceptions.

How can presentation aids reduce apprehension?

Possible Answer: Presentation aids can help guide the speaker, reducing the chance of getting "lost" in the content. Having a presentation aid to focus on can also help the speaker focus on the presentation, rather than on feelings of anxiety.

Why is perception a complex process?

Possible Answer: We perceive so many things that it is difficult to focus on and process all of our perceptions. Also, perception involves several steps. If any single step does not occur, the entire process can be ruined.

Compare and contrast reward power with coercive power.

Possible Answer: Reward power comes when a person has the ability to offer desired rewards, while coercive power occurs when someone has the ability to remove or withhold desired rewards or recognition.

Organizations are structured.

True.

Which of the following is an example of ethnocentrism? a. "Why won't you look me in the eye when I am talking to you!" b. "Wow, that is so interesting! I've never been Peru; it sounds really cool!" c. "I'm learning French in school. It's hard, but I think it's worth the effort!" d. "Someday, I hope to travel to Africa. I've learned about Africa in history and I think it would be interesting to visit."

a. "Why won't you look me in the eye when I am talking to you!"

Sequential organization should be used when your subject can best be explained _________. a. in order of when the events occurred b. from right to left c. giving equal emphasis to each part of your topic d. from the inside out

a. in order of when the events occurred

Your _______________ will have the most significant impact on how much you disclose. a. personality b. education level c. income d. career

a. personality

Which of these statements reflects a social role? a. "I really hate group projects, I never get my way!" b. "Let's make sure we listen to everyone's ideas, so no one feels left out." c. "Sarah, will you be in charge of research and Mark will you put together the presentation?" d. None of the above

b. "Let's make sure we listen to everyone's ideas, so no one feels left out."

_______________ communication is confident, self-assured, positive communication. a. Interpersonal b. Assertive c. Management d. Aggressively

b. Assertive

*A televised one-on-one meeting between a famous television reporter and Nelson Mandela is an example of both __________ and _____________. a. interpersonal; small group b. interviewing; mass communication c. interviewing; small group d. interpersonal, public speaking

b. interviewing; mass communication

What is the best type of organization for describing how your bedroom looks to a stranger? a. topical b. spatial c. chronological d. problem-solution

b. spatial

Which of the following is not a question your group might ask while analyzing the problem? a. Who is affected? b. How long has this problem existed? c. What do we hope to accomplish? d. What are the criteria for our solution?

c. What do we hope to accomplish?

*When Angie stands up in front of a group of people, all of the eyes focused on her make her heart feel as if it is pumping at a million beats per minute, her palms get sweaty and her knees feel very shaky. Angie's apprehension probably comes from her: a. negative past experiences b. inexperience & lack of preparation c. fear of being the center of attention d. lack of confidence

c. fear of being the center of attention

Spatial organization should be used when your subject can best be explained _____________. a. giving equal emphasis to each part of your subject b. step by step from beginning to end c. from the inside out d. in order of when the events occurred

c. from the inside out

*____________ are presentation aids you can change during the course of your speech. a. Multimedia aids b. Models c. Handouts d. Manipulative aids

d. Manipulative aids

To ___________ means to change something to suit different circumstances or serve a different purpose. a. encourage b. acculturation c. discuss d. adapt

d. adapt

*"The leader of our research team has studied this issue for 10 years. She earned a PhD from Harvard University and has, since then, been a world leader in her field" This statement reflects ________________ power. a. leadership b. referent c. coercive d. expert

d. expert

*Emily is speaking in front of a group of engineers and computer programmers about some new software she has developed. She notices many of them are scratching their heads, staring at her with confused looks on their faces, or looking around at others in the room. Which of the following should she try in order to better engage her audience? a. consider the audience's diversity more carefully by asking a few "what if" questions b. acknowledge they may disagree with some of her arguments, and invite them to consider it from a different point of view c. speak more loudly, tell a funny story, and move around a bit more d. repeat what she said in different words, and give a few more examples

d. repeat what she said in different words, and give a few more examples