Customer Service Overview
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Good customer service does not increase productivity and academic success.
False
Poor customer service will not affect the reputation of your university.
False
A key to academic success is making parents and students feel more welcomed on campus.
True
Developing and maintaining a strong customer service focus requires all support staff to work with students, faculty, administrators and fellow support staff members.
True
Good service results in satisfied customers.
True
Internal customers include students, faculty and staff.
True
