Customer Service, Professionalism & Career Prep

All the following are examples of stereotypes except:

A patient with minimal English language proficiency may be intelligent and fluent in other languages.

All the following are ways to foster punctuality except:

Always have a good excuse when you are late.

All the following are methods to overcome biases except:

Understanding that stereotyping is normal and an effective way to quickly judge people.

One of the main reasons we stereotype is:

We can quickly interpret and integrate new experiences.

The ability to deeply understand the feelings of others is:

empathy

The best way to manage interruptions is:

prioritize their urgency

Which of the following is recommended to be organized?

Before starting a project, take time to plan and prioritize

All the following are helpful steps to accepting change except:

Cautiously evaluating the change to make sure you are ready for it first.

Not being punctual may lead to all the following except:

Communicating respect for your coworkers and patients.

Anxiety is dangerous in health care work because:

It impairs decision making and critical thinking.

Which of the following is not one of the Six Stages of Change Acceptance?

Loss should never lead to anger or judgment

You know you are dependable when:

Other people regard you as dependable.

"Groupthinking" and conformity can be negative because:

They automate thought and can reinforce biases.

Policies, regulations, and laws affecting the delivery of health care are constantly changing because:

They ensure high-quality, accessible, and affordable health care.

People may lie for the following reasons except:

They want to maintain integrity.

All the following about negative self-talk are true except:

You would readily accept it if somebody else told you the same thing.

Your ability to separate personal feelings from professional behavior can help minimize which negative realities of work?

conflict

The best action you can take to produce positive outcomes at work is:

plan for them

All the following will help you create positive expectations and more control of results except:

taking the passive approach

A negative or ineffective response to things out of your control is:

try to change them