D072 Fundamentals for Success in Business

code of ethics

"We will treat all patients as they are our own family with integrity, respect, and courtesy for others while upholding personal privacy." Is an example of,

mission

A clear and concise expression of what an organization does, whom it does it for, its basic goods or services, and its values are known as its ___________?

Leader

A company employee is involved in developing the vision for the organization and develops broad goals to move towards that vision is in what role?

Leader

A company is looking for an individual within the company who has the ability to influence others to help the company's goal instead of instructing others. Which individual is this company attempting to identify?

Market

A company learns that the company is leading the competition in customer sales. The manager values this success and vows to maintain the number one ranking the following year. This is an example of what culture?

manager

A company's owners notice employees are working towards corporate goals even while suffering from low morale. The owner thinks that the employees are only responding to the supervisor's directives out of duty. Which title represents the behavior of this supervisor?

Agreeableness (Big 5)

A hospital is trying to hire nurses that need to exhibit a high level of characteristics associated with the clan culture. Which personality characteristic should the candidate exhibit?

Transactional Leadership

A leader who manages through connections, using legitimate, reward, and coercive powers to give commands and exchange rewards for services rendered, is best known as a ___________ leader.

Inspiring

A major company is on the verge of missing a major deadline. Jake reminds his team of the benefits of meeting the deadline. Which trait is Jake displaying?

Clan Culture (internally focused)

A manager encourages an employee to join a leadership mentoring program that includes regular coaching sessions. Which type of organizational culture is reflected?

coercive power

A manager who implements an absenteeism policy that disciplines offending employees is using _______ power

Passive

A new employee is hesitant to share her thoughts and beliefs and often sounds apologetic when speaking. Which style of communication is the new employee using?

informal leader

A senior staff member is looking for someone who can influence others based on his/her charisma, not a title. Which individual is the executive attempting to identify?

Marketing (externally focused)

ABC company wants to implement a direct mail program that contains discount coupons that can be used for tracking. The department that handles this is:

Mindfulness

Adam and Levine are having lunch together at work and discussing a project they are working on with other associates. Levine's mind starts wandering, and he realizes he is not even hearing what Adam is saying. He refocuses his attention on Adam and begins practicing active listening skills. What technique is Levine using to improve his emotional intelligence skills?

Greenwashing and whistleblowing

An employee had been sharing confidential company information with a friend who worked for a competing business about an issue with non-environmentally friendly product being used by the company. The friend leaked the information to the local newspaper who published a story. These are examples of________ and ________?

Internal Issue

An employee had been sharing confidential company information with a friend who worked for a competing company. The friend leaked the information to the local newspaper who published a story. The company filed a grievance against he employee. Which level of organizational ethics does this represent?

Adhocracy (externally focused)

An employee has an idea to improve customer experience, but the initiative will impact a different department. The employee's manager praises the employee's willingness to take a risk and sets up a meeting with the other department to discuss the idea. Which type of organizational culture is being reflected?

Morals

Are a person's standards of behavior or beliefs concerning what is acceptable and are traditionally passed down through generations.

supportive communication

As a manager, I am trying to resolve a dispute between two employees' responsibilities. I begin by explaining how valuable both employees are to my organization. This allows them to relax and work to resolve their dispute. Which technique am I using?

Employees have high role ambiguity

Autocratic leadership should be used in what instance?

Motivation and self-awareness

Avery made the decision to enroll in a leadership program at work so she can improve herself. One of the requirements of the program is to create a leadership development plan. Avery decides to set aside some time for reflection and to think about her strengths and weaknesses before writing her plan. Which components of emotional intelligence is Avery exhibiting?

active listening

Barbara and Jenny are conversing on a topic where they both hold opposing viewpoints. Jenny is using supportive communication by using techniques such s paraphrasing or restating what she is hearing Barbara saying but using her own words. Jenny is also paying attention to Barbara's body language and behavior. What social skills is Jenny using related to emotional intelligence?

information power

Based on French and Raven, which of the following source of power is considered a personal power?

referent power

Based on French and Raven, which source of power is considered a personal power?

implement

Chris is ready to introduce previous ideas to the local market. Which stage of the design thinking process is he using?

Motivation and self-awareness

Darrin has made a decision to enroll in a leadership program at work so she can improve himself. One of the requirements of the program is to create a leadership development plan. He decides to set aside some time for reflection and to think about his strengths and weaknesses before writing his plan. Which components of emotional intelligence is Darrin exhibiting?

Planning

Debra and her top managers are choosing the goals that Debra's company should achieve and deciding in advance the appropriate actions needed to achieve those goals. What are they doing?

recognition acknowledgement

During a team meeting, one of the team members, Andrea, demonstrated empathy for a fellow colleague who was having some personal challenges. Roxanne, the manager, happened to observe Andrea's demonstration of empathy. Later Roxanne told Andrea how proud she was of her for demonstrating high e3motional intelligence skills. Which support tool is Roxanne, the manager, using in this situation to share emotional intelligence?

Trait

During an interview, James is focusing on the characteristics of the person interviewing, such as her personality, to determine if she would be a good fit for the position. What leadership approach is James considering through the interview process?

Values

During an interview, a candidate asks questions to determine whether their personal life goals align with those of the organization. Which factor is the candidate using to guide the decision?

participating leadership style

Emilia has high competence and low commitment and is classified as M3 level maturity. Which type of leadership style will be the best for Emilia.

Emotional Intelligence (EI)

Emilia understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Emilia has

the skills of understanding oneself, managing oneself, and dealing effectively with others

Emotional intelligence can best be defined as?

moral strength

Ethical and emotionally intelligent leaders lead organizations by processing with characteristics?

referent power

Fiona is very charismatic and persuasive. People follow her because they want her approval. This is an example of________ power?

Illegal and Ethical

Gene has cancer, and his treatment is making him severely ill. Marijuana helps him with his nausea which can give him a better quality of life. He lives in a state where it's illegal. What conflicting uses does he face?

Sarbanes-Oxley Act

Hanna Incorporated's internal auditors conducted an audit and discovered widespread fraud. The auditor that discovered the fraud intends to report it. Which law protects the auditor who is reporting the fraud?

moral identity

I put the needs of others before mine, and I am an ethical caring person. Which aspect of emotional intelligence is this describing?

ability

I want to write a Novel; however, I have not done so in past, but I am sure I can do so is an example of__________?

assertive communication

In a departmental meeting, a team member shares by saying " I think we could reach our goal with a more aggressive marketing approach, what do you think team?" Which communication style is being used?

Simulation feedback

In a training session at work, one of the activities included a series of role-playing activities to help the employees recognize and address challenging emotional situations. The trainers would then provide feedback to the employees based on the emotional intelligence competencies.

Translate the message into new words and repeat to signal understanding

In order to improve active listening skills a manager should______________.

It will be viewed as being unethical

In order to reduce expenses a CEO decides to begin testing products on animals, which had been avoided in the past. What organizational impact will this have?

Conscientiousness (Big 5)

It is important to understand that personal traits are important in determining person-organization fit and the person-job fit. Based on the Big Five personality traits a law clerk would most likely have which trait?

self-regulation

James and his manager were in a one-on-one coaching session. During the discussion, James did admit to his manager that at times when he thinks he has some great ideas to contribute that his ideas are not accepted in a team meeting. He then feels himself getting frustrated and angry. Which component of emotional intelligence does James need to address within himself?

coercive power

Jane is worried that she will be fired by her boss, Helen if she is late to work one more time. Based on French and Raven, which source of power does Helen demonstrate?

social awareness (empathy)

Jessica and Kristin were having lunch together at work. Jessica confided in Kristin that her mother was in the hospital, and she was concerned about her health. Kristin asked Jessica in a caring way if there was anything she could do for her and offered her support. Which component of emotional intelligence is Kristin demonstrating?

delegating leadership style

Joseph assigns decision-making responsibilities to his employees who are highly competent and committed. Which level of leadership style should be used?

Integrity

Julie is the CEO of the Best Company, Inc. and she believes that ethical values are extremely important when creating the organization's vision and mission. Julie consistently strives to create stability, safety, and guidance to her employees, which in turn leads to higher employee satisfaction. Which of the following core leader traits is Julie exhibiting?

intellectual stimulation

Ken is leading a team to design a new technology that will be used across the organization. Ken has invited employees to a brainstorming meeting in which all employees are encouraged to think creatively and outside of the box. Which of the following Transformation-Transactional Leadership Theory components is Ken demonstrating?

IDEATE/Visualize

Ken is leading a team to design a new technology that will be used across the organization. Ken has invited employees to a brainstorming meeting in which all employees are encouraged to think creatively and outside of the box. Which of the following stage of the design process does this situation describe?

Meditation

Laura is working on creating a leadership development plan. One of the components that Laura plans to incorporate into the plan is a technique for improving emotional intelligence. Laura's goal is to set aside time each day to engage in reflection where there will be no interruptions. She wants to focus 100% of her energy and attention on one specific area. Which emotional intelligence technique will Laura be practicing?

rational persuasion

Leslie is using data and facts to sway others to see things her way. Which influence tactic is she using?

Controlling

Linda is very focused on the sales numbers of her team and expects her employees to demonstrate high results each month without considering the feelings or opinions of her team. Based on Blake And Mouton's leadership grid, which behavior is Linda exhibiting?

Organizing

Liu focuses on assembling and coordinating the people, equipment, and supplies that his company needs to achieve its goals. What management function does Liu emphasize in his work?

reward power

Managers at Pinecraft Furniture Co. determined that there would be no end of year bonuses because sales were predicted to level off. Chris, a department manager, let his staff know that even high-performing employees would not get bonuses this year. This changes Chris's __________ power.

accommodating

Mark expresses a high concern for employees, but low concern for production. Which of the following behaviors from Blake and Mouton's Leadership Grid is Mark demonstrating?

Manager

Mary has been appointed to an organizational position within The Best Company, Inc. and she motivates employees through external rewards and punishments. Which of the following roles best describes Mary?

expert power

Paul has been the top salesperson in the company for the past 10 years. Paul is considered the "one to go to" due to his expertise in the field. Based on French and Raven, would source of power does Paul demonstrate?

test

Paul, a project manager is checking production controls to ensure the system can make the item based on the specification needed. What stage in the design thinking process is being used this task?

Fit with the culture

Prior to an individual being fully trained in an organization, which characteristic must exist for the employee to perform well?

Corporate Social Responsibility (CSR)

Promoting positive public relations and high ethical standards while building long-term profits and shareholder's trust is known as?

Internal transparency that reflects the CEO's personal ethical beliefs

Sharing with employees how annual bonuses will be computed an awarded is an example of?

knowledge

Successful global leaders with high EQ demonstrate self-awareness by understanding how their own values and cultural norms compare to those of other countries. International business leaders also use regulation and social skills to adapt to different cultures and interests in a culturally sensitive manner. Leaders must understand which is known as___________?

informal leader

Swedish activist Greta Thunberg who has gained international recognition for that humanity is facing a crisis from climate change is an example of an?

integrity

The CEO of The Best Company, Inc. believes that ethical values are extremely important when creating the organization's vision and mission. He consistently strives to create stability, safety, and guidance to his employee, which in turn leads to higher employee satisfaction. Which of the following core leader traits is he exhibiting?

empathy

The manager of the department is concerned for an employee's well-being because the employee has a child who has been very sick. Which aspect of emotional intelligence is the manager displaying?

sound

Thomas supports team action in a way that invites involvement and commitment. He explores all facts and alternative views to reach a shared understanding of the best solution. Based on Blake and Mouton's leadership Grid, which behavior is Thomas exhibiting?

Invite local citizens to a tree-planning event in the town's local park

What action demonstrates a commitment to the environment and benefits the community?

Paying particular attention to body language and gestures

What is an important aspect when giving a presentation?

The intended audience

What must be considered because it impacts delivery method, delivery style, response and impact?

Understanding and respecting other's personal boundaries

What practice should be used to improve emotional intelligence?

assertive

What type of communicator is capable of both presenting their opinion and valuating the input of others in the process?

clan culture

What type of culture focuses on relationships, team building, commitment, and empower human development?

Performing incident debriefs for employee

When team members met after work for a celebratory milestone in a project, Allan seemed to say some disparaging remarks to Mark, The manager of the team observed the incident. The next day in the office, the manager met with Allan to better understand the situation. Together they discussed how the remark could be hurtful yo mark and impact the team's cohesiveness. The manager and Allan discussed ways to improve his emotional intelligence skills. What method is the manager using to share emotional intelligence________?

Culture

Which aspect of an organization is categorized and explained by the Competing Values Values Framework.

person-job fit

Which consideration describes the degree to which a candidate's skill, knowledge, and abilities match the demands of the position?

software development

Which function is performed by the information technology department?

charisma

Which is not always a trait and quality of a good leader?

low competence and high commitment

Which level of follower maturity is depicted by employees who function better under selling style leadership?

a mental image of a future state of an organization

Which of the following best describes a vision as it pertains to leadership?

Influence Tactics

Which of the following describes the way individuals attempt to influence one another in organizations?

A system of shared values about what is important and beliefs about how the world works

Which of the following is the best description of organizational culture?

It inspires the members of an organization

Which of the following is true of an effective vision statement?

A leader is someone who influences others to attain goals

Which of the following statements about leadership is true?

The best managers maintain a clear focus on both effectiveness and efficiency

Which of the following statements about managers is true?

human resources

Which organizational department is responsible for proper training in safety and maintenance in the workplace?

Idealized Influence

Which tools of transformational leadership does a leader provide direct models of the employee attitudes and actions they would like to witness in workers?

Communication

Which type of managerial skills will a manager need to handle keeping all departments up-to-date with what is happening in the organization successfully?

hierarchy (internally focused)

Which type of organizational culture in the Competing Values Framework focuses on the development of internal processes such as efficiency and cost control?

market culture

Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity?

Agreeableness (Big 5)

XYZ company is looking for an employee to work in the customer service department, which of the following Big Five personality traits would be desirable?

nonverbal communication such as gestures

You are giving a presentation in a board meeting; which aspect is also important to consider in your presentation style?

self-awareness and self-management

You are in a meeting and become angry with what you ae hearing, but you are able to clearly articulate your position without demonstrating your emotions. You are demonstrating what aspect of EI?

legitimate

___________ power is dominant when subordinates are obliged to comply by virtue of a boss's authority.

Feedback

____________ is a reflection conducted by others about an individual's personal behaviors and their impact on others.

intelligence quotient (IQ)

____________ is one's ability to learn, which is adjusted as people age.

Values

are a person's principles and standards; one's judgment of what is important in life and are enduring.