DA600Final
And invoice is a list of purchased items and there are charges. What do you call a list of totals of all the invoices
A ledger
The most common and useful manual appointment book shows which of the following
A month at a time
Health insurance portability and accountability act of 1996 HIPAA: the title of the acts contains two major sections portability and accountability for portability section of the act guarantees that
A person covered by health insurance by one employer can obtain health insurance through second player if he or she changes jobs
You are interviewing for a position of an administrative dental assistant. The office manager ————spreadsheet you know that she's talking about
A program of rose and columns in which data can be manipulated
A billing statement should include
A return envelope, a summary of the payment policy, a description of each transactions in items that the patient will understand, all of the above
Which of the following can eat the patient in billing the insurance company directly
A super bill
Electronic code sets can be standardized or they can be unique to the software program. Which of the following code says is standardized
ADA code, procedure code category, CDT code, all of the above
Which of the following is an example of the correct way to address an envelope
ATTN STANLEY SMITH MD MOUNTAINSIDE MEDICAL GROUP 1243 MAIN STREET LOS ANGELES CA 90000-1343
When patient files are alphabetized by name, surnames that have a prefix are indexed
As a single unit with the surname
A new patient consultation should take between_____
20 and 30 minutes
All employment tax records must be kept for a period of___years
4
The electronic scheduler function can do all of the following except
Alert the user is the recall does not meet the insurance companies standard
The security role requires that providers protect the _____of electronic health information
All of the above, integrity, confidentiality, availability
Understanding the dental language is needed in order to carry out which of the following tasks
Appointment scheduling, insurance coding, clinical chart management, all of the above
Salary can be reported and several ways. From the following, identify the classification in which employees are paid according to the amount of work they produce
Contract employee
A concise business letter will____
Convey a message without over using words and phrases
If patient states that he has dental insurance through his employer and it's also covered under his wife's plan. He asked whether both plans can be used to cover the full amount of the treatment. You know that the term that describes this process is
Coordination of benefits
Keeping knowledge and skills current through continued education
Non-Maleficence
Referring the patient to a specialist
Non-malficence
The Dentist has told you that five units are needed to complete a procedure. What information do you need to schedule the appointment
Number of minutes in the unit
Of the phone, which style conflict resolution is inappropriate when I decision needs to be made quickly and a complex issue with both parties are of equal status
Obliging
Telephone greeting should contain all of the following except
Office hours
One submitted, a paper dental claim has a turnaround time approximately___, while in electronically submitted clean has a turnaround of___
One week; 1 to 2 days
In terms of letter writing, logic is part of which of the following
Organization
Protecting the patient confidentiality
Patient autonomy
Treating the patient according to his/her desire, within bounds of acceptable treatment
Patient autonomy
Which of the following statements is true
Personal records are confidential
Major issues that may cause patient to question the quality of dental treatment include which of the following
Poor communication and record keeping, tens communication between staff, both A and B are correct
The patient's bill right provides for the provision when a patient is receiving treatment from a dental hygienist
The patient has the right to see the dentist every time he or she receives dental treatment
Which of the following statements is true
The procedure manual is used to help train new team members
The communication process consists of five elements. Which element is responsible for providing feedback
The receiver
The daily schedule she can be found in all of the following areas except
The reception area
Several types of administrative assistants work in the dental office. Which of the following is responsible for ensuring compliance with industry standards?
The records manager
Postcards should not be used to send____to patients
The results of diagnostic tests
Maximum coverage can be described as
The total dollar amount and insurance company will pay during the year
Personalization of a letter can be accomplished by the use of
The you technique
Why is it important for all members of the dental team to respect the patients decision to discontinue treatment
To avoid complaints filed with the state dental board
what is the purpose of a routing slip
To communicate treatment information between the treatment area and the business office.
The first step in the ordering process is which of the following
To decide which supplies and products will be used
What is the primary function of the clinical record
To provide a total picture of the patient and the patient's needs
Carl Rogers coined the term______, which is an expression of total love and respect, no matter what the problem
Unconditional positive regard
A patient calls at 10 AM to cancel his appointment at two this afternoon because of work emergency. What would be the best technique for filling the time period
Use an established call list to fill the opening
Each person who answers the telephone should____
Use the same script
The only way to protect stored information is to
Utilize password protection
Communicating without deception
Veracity
Maintaining intellectual integrity
Veracity
It's of the following is the best way to really confidential information
Voicemail
.of the following which procedures must be preformed after all transactions are posted to the system
all of the above
A telephone reminder call should not be made
before 8 am
sentence structures that should be used in highlighting qualifications
begin sentences with an action verb
routing slips must be kept from the sight of all unauthorized personnel (statements)a----
both statements are true
of the following which are referred to as soft skills is not a softskill
chairside assisting
in a computerized system, what alerts other members of the team, once the patient has arrived
change electronic scheduler to, in the office
in a computerized system. which alerts members of the team that the patient has arrived
change the patients status in electronic scheduler to in office
In a business letter, tone refers to
choice of words that set the mood of the letter
Bank statements, business reports, and tax records are filed according to subject and then are subdivided___
chronologically
prospective employee. question asked
computer system
.a blank is created when a patient pays for treatment I advance
credit balance
a -----is created when a patient pays in advance
credit balance
which of the following is an advantage of a smalp practice
cross trained in buisness and clinical skills
.money that remains unpaid in overdue accounts
depreciated
In the course of conversation with the patient regarding an overdue bill as you're attempting to present payment options the patient interrupts you many times. He stands with his arms crossed, tapping his foot, and we need guys to death. Before you can address payment options he says, "Well, I guess you will be contacting your attorney". Based on this scenario, you might suspect the problem to be which of the following
Poor listening skills
Which of the following types of correspondence is not permitted under the fair debt collection guidelines
Postcard
What should be done if a mistake is discovered after the letter has been printed
Returns the original document, make the correction, and re-print the letter
The dental healthcare team can lessen the likelihood of malpractice suit through ________ A process of identifying procedures that are not in compliance with mandated regulations
Risk management
The primary purpose of a back up plan is to
Safeguard the practice from loss of the time in valuable information
The initials SS in red on and the dental charting indicates which of the following
Stainless steel crown that needs to be placed
Clinical areas of the dental office include all but which of the following
Sterilization area
In which of the following rooms or areas are contaminated instruments cleaned package and prepared for reuse
Sterilization area
The primary reason for carefully maintaining clinical records is to
Support the need for dental treatment, and Justify the actions of the dentist
Accounts payable can be defined as
System that records all monies the dental practice owes others
Which of the following our lists of procedures covered by insurance company and the respective dollar amounts
Table of allowances
____Is a series of reminders that payment is past due
The collection process
Which type of administrative assistant is responsible for tracking the progress of insurance claims
The insurance biller
When should record cards be mailed
The month before the patient is due for a recall
What is the most significant problem for patient to see dental treatment only when they're in pain
They usually do not follow through with recall appointments
A____is a company that provides patient billing, insurance verification, and marketing and promotion services for a dental practice
Third-party vendor
appropriate color to wear in interview
blue
what is the last step in the daily routine for managing patient transactions
complete end of day procedures
_____Is an electronic message center used to direct calls and messages to individuals or departments
Call forwarding
A letter marked confidential arrives, addressed to the dentist. Which of the following is the appropriate action?
Do not open the letter. Deliver the sealed envelope to the dentist.
When the assistant is on the phone and the call comes in, what is the proper way to answer the second call?
Dr. Smith's office this is Marianne. May I ask who's calling and the reason for your call? Answer the question or explain that you were on the other line and will call her back in 10 minutes
Companies that provide stand-alone electronic claims solutions, act as a clearinghouse to process dental claims, check on patient eligibility and benefits, and provide claim status is called which of the following
E-claims service provider
The most frequently used communication to all the Internet is which of the following
habits, attitudes and social skills are needed for a sucessful job preformance
softskills
When you accept a job offer, it should be based on all of the following except.
the identity of your direct supervisor
The IRS W-4 form services what purpose
Establishes employees withholding allowance
Which of the following is the most common input device
Keyboard
.all of the following are components of the financial record except
treatment plans and associated costs
What is the primary purpose of the safety data sheet (sds)
Provides information on the hazards of chemicals used in the workplace
Children should be scheduled_______appointments
Short, morning
The dental office is considering purchase of a new phone system. During the demonstration the vendor explains that a call management features available. This feature can be described in which of the following ways
Telephone system that monitors and routes telephone calls
Over billing can be described as all of the following except:
The Dennis recommends and performs and charges for unnecessary dental services
Which of the following statements is false?
The dental assistant who moves from one state to another can continue to practice under the dental practice act of the old state from which he or she moved
OSHA has mandated that scrubs your uniforms worn during dental treatment cannot be worn outside the dental office. The dental assistant is responsible for bringing the contaminated clothing home to have it laundered
The first statement is true the second statement is false
Budget plans reports contain which of the following information
The monthly amount due on outstanding bills
Telephone schedule is usually more productive if
Only one assistant is responsible for making all calls
Which of the following statements is true
Open ended questions are affective when a collection calls placed
Which of the following should be considered when designing a financial policy
The community standards, the practice philosophy, sound business practices, all of the above
A dental practices four employees that work different schedules, but never more than two at any given time the number of columns the appointment schedule should hold is which of the following
Two
After____days, review and track any unpaid dental claims
30
A collection agency charges a dental practice____to take over the collection process
30 to 50% of the balance due
And employee must complete a new W-4 under which of the following circumstances
A change of name
Administrative safeguards that applied to electronica clinical records include identification of who will supervise compliance with HIPAA security standards, a staff clearance procedure of that identifies which members of the staff will have access to electronic protected health information ePHI and
A disaster recovery plan
The patient tells you she is scheduled for a root canal you know that the dental term for this procedure is
endodontic treatment
.NSF
non-sufficient funds (bounced check)
Which of the following forms provides the dental practice with the patients demographic and financial information
patient registration form
when you have decided to leave a job, what is the appropriate way to inform your employer
personally tell supervisor then follow up with a letter of resignation
.entering or transferring treatment information, into an accounting systems accomplishes which?
posting of transactions
.Transactions posted to the system
printing report, generate day sheet report, banking procedures, all of the above
for a dental assistant who wants to use multiple clinical and clerical assignments should examine which of the following
small practice
.patients commonly pay their bill around payday, if the patient is usually paid on the first of the month. what day would be best send out bills
so they arrive around the 23rd or the month
Business office procedures include which of the following
records management protocol
what is the employers first step in the screening potential employees
resume
what is the most useful tool in the job search process
resume.
profile
samples of professional letters.
an advantage of the dental assistant may include which of the following
sharing of knowledge and experience with others
Individuals to help others to become fully functioning human being's are known as
significant others
purpose of the cover letter.
is to introduce yourself
It may take up to___for a check, sent by mail, to received and processed
10
What is the minimum amount of cleanup time required to properly clean and prepare the treatment room between procedures
10 minutes
New patients should be instructed to arrive _______ early to complete paperwork if they are unable to complete the registration and medical history forms before arriving for their first appointment.
15 minutes
Background noise in the dental office should not raise higher than___dB
55
A routine examination and prophylaxis appointment should be scheduled every
6 months
More than 400 different transaction and codes that existed before HIPAA how many transaction code sets are used today
7
Deciduous teeth or primary dentition is usually completely replaced with permanent teeth by what age
9/11
A level III collection procedure should be initiated after____days
90
A new employee must complete___
A W-4 form, a I9 form, both A and B
While you were on the phone with a patient, Mr. Jones arrives for his appointment and take the seat in the reception area. Which of the following is the recommended action
Acknowledge Mr. Jones with a smile and complete the phone call as soon as possible. Once you've hung up and greet Mr. Jones
The clinical record process starts and ends with the____who plays a key role in protecting the dental practice from malpractice litigation
Administrative assistant
The dental healthcare worker is responsible to organize a recall system in which of the following
Administrative dental assistant
The responsibility to maintain organize clinical records but want to which of the following
Administrative dental assistant
Aging labels are designed to
Allow for easy identification of when the patient was last seen
Within the dental practice, most filing is done
Alphabetically
What standard should all products used in direct patient care meet
American dental Association
Determining when to order involves two factors rate of use and lead time which of the following statements defines lead time
Amount of time required for supplies to arrive at the office since the order has been placed
The combination of equipment, software, data, personnel, and procedures for processing information is which of the following
An information system
Of the following dental specialties which is most likely to receive a referral from wisdom tooth removal extraction
An oral surgeon
When a file is removed from the system, which should be left in its place
An out guide
In account aging report can be described as
And analysis of the length of time that has elapsed since the charge was made
Hey patient is in need of an expensive dental procedure. He tells you that although it would be covered at 80% now, in one month, it will be covered at 90% when the new benefit year begins. You know that his insurance has
And incentive program
A patient is scheduled for an appointment, which has been delayed because another patient needs an emergency procedure. You notice that the patient who is waiting is sitting with his arms and legs tightly crossed and fist clenched. What nonverbal communication is the patient exhibiting
Anger
10 minute straight of dental assistant who answers the phone is taking following actions. Which one would not be considered professional telephone manners
Answers in for rings and asked the caller if he or she can please hold
Dealing with an angry patient requires special talents. Which of the following actions can the assistant used to deal with a patient who is angry
Ask the patient, how would you handle this situation
At the end of a conversation, which of the following demonstrates a good protocol
At the end of the conversation, summarize the call
Electronic-mail has replaced much business correspondence. What guidelines should be followed when one uses email
Avoid use of abbreviations
Placing priority on the patient's welfare
Beneficence
Treating the patient in a timely manner
Beneficence
Which of the following supplies are not included in those for the dental laboratory
Billing statements
Which of the following is not a letter written between professionals
Bills and collection
When dealing with an angry patient
Do not become defensive
What is an advantage of a computer is inventory management system in a small dental practice
By being directly linked to the database of a large supply house, a small dental practice as access to a much larger system for the management of inventory
A patient is scheduled for a recall appointment for prophylaxis and radiographs. What should the administrative dental assistant do two days before the appointment
Call the patient to confirm the date and the time of the appointment
The art of scheduling is important for which of the following reasons?
Can maximize production, meets the goals and philosophy of the dental practice, prevent wasteful downtime for the staff, all of the above
Computerize recall system___
Can you track patients who regularly do not show up for scheduled appointments
What is the most important reason why complete medical history is taken before dental treatment is provided
Careful review of medical history will alert the dentist to possible interactions between dental and medical treatment.
Credit card payments for dental services are considered to be a
Cash payment
Diagnostic models are
Casts of the patient's mouth
Journals, catalogs, laboratory cases, insurance company correspondence, and payments are all examples of which of the following
Categories of incoming mail
Health and safety in the dental office must be insured in accordance with OSHA regulations. The administrative dental assistant who would not be assigned to an area of potential exposure would be classified as which category
Category three
Inventory control and the dental practices focused on___supplies and equipment
Clinical, laboratory, business office, all of the above
Pages of the appointment book are divided into
Columns
The key element of recordkeeping include organization, completeness, and
Consistency
The ideal place in a dental office to deliver personal or sensitive with a patient information is which of the following
Consultation area
Saliva eject or's are categorized as
Consumable supplies, disposable supplies, both A and B
The portion of the dental treatment for which the patient is responsible is which of the following
Copayment
When paragraphing, care should be taken to____
Create paragraphs of equal length
If a mistake is made up in the clinical record, what procedure should be followed to make the correction
Cross out the error with a single line, date and initial the error and then write the correction information
.you are considering the benefits of working in a small dental practice, what is an advantage of a small office
Cross trained in business skills and practical skills.
Which of the following terms describes the current trend in dentistry requiring employees to be trained in more than one aspect of assisting
Cross training
The first step in reconciling the bank statement is to verify
Debits
Collection, transmission, management, and storage of information are the primary function of which of the following
Dental business office
Usual, customer, or reasonable charges include criteria that maybe used to establish a fee schedule. A patient asked you to explain the reasonable fee, which of the following would be a proper explaination
Determination by a third-party administrator that a particular service for a given procedure has been modified to take into consideration unusual complications
_____Is a method of transcribing a spoken message into a report letter
Dictation
Of the following types of patient correspondence, which may be prohibited by the state dental boards legal and ethical regulations
Direct mail promotion
Which of the following statements is correct regarding exposing dental radiographs
Each state mandates regulations requiring education, licensure, certification, or examination
What is the primary benefit of an electronic memo over a manual or paper memo
Electronic memos are more secure because most computer systems are password-protected
A patient who covers his or her mouth is most likely communicating which nonverbal message
Embarrassment
The Americans with disabilities act regulations must be followed by all employers. Which of the following statements to find the responsibilities of the employer
Employers cannot discriminate on the basis of disability in employment
A vertical red line drawn through a tooth on a dental chart indicates which of the following
Endodontic therapy indicated
Written privacy procedures include description of staff members who have access to PHI, how PHI Will be used, and when it may be disclosed, and which of the following?
Ensuring that any business associates who have access to PHI agreed to the same limitations on the use and disclosure of PHI
How can you provide exceptional, personal patient care
Explain to the patient what will happen next, use the patients name at least once during your conversation, both A and C
The person identified as the____on a child's patient registration form must be informed of treatment and most authorize any payment plan before treatment begins
Financially responsible party
When the usual fee charged by the dental practice is higher than the fee established in a___the difference between fees cannot be charged to the patient
Fixed fee schedule
Which of the following is not a restorative procedure
Fluoride treatment
All of the following treatments may require follow-up appointments except
Fluoride treatments
The student intern asked you to explain the correct way to fold and insert a business letter into an envelope for mailing. You explained the procedure with which of the following statements
Fold the bottom third over the middle third-1/4, fold the middle and bottom third up, leaving 1/4 tab, insert into the envelope so the letter can be removed by pulling on the tab at the top of the letter
Staff meetings kids serve many functions of the following, which is not a function of staff meetings
Forum for a performance appraisal
Which of the following down and conditions will be charted in red on a dental chart
Fracture
HIPAA privacy rules that apply it's a clinical dental records are which of the following
Full access ability to clinical records for the staff and written HIPAA regulations in the patient's chart
The chart on with circles are used to represent teeth is caused by which of the following term
Geometric chart
____Is the amount of pay given before any deductions have been taken out
Gross salary
Which HIPAA rule covers the protection of all PHI in paper form?
HIPAA Privacy Rule
Of the following which is the most important legal consideration when selecting a software package
HIPPA requirements for safety
A small device is a transfer data from one location to another is which of the following
Hard drive, jump drive, A and C are correct
The dental practices____outlines established safety procedures, which must be followed by each employee
Hazardous communication program
Success in handling incoming mail is measured by
How quickly and accurately the mail is routed, how efficiently payments are processed, how soon mail is answered, all of the above
The patient has called and asked you a question to which you do not know the answer. Which of the following is the best response
I am not sure, may I check on that for you and call you back
Which of the following should be done when the wrong number is reached
I apologize for the call. Have I reached (repeating the number you think you were dialing)
A patient wishes to speak to the dentist. What is the proper response
I will be happy to take your name and number and any message you want to leave for a return call
Telephone is not considered to be a level one collection reminder
If your payment is not received in 10 days, your account will be referred to a collection agency
The advantage of a computerized system which allows the administrative dental assistant and other members of the dental healthcare team to complete several functions at once is valuable in which of the following ways
Improves communication
Where should copies of the explanation of benefits be filed
In a file for the month in which the claim was billed
You were asked to articulate the practice philosophy to a new patient that you would like to review it first. Where could you find a description of this philosophy
In the practices the mission statement
Which of the following is the appropriate action when it is impossible to see a patient within 10 minutes of his or her arrival
Inform the patient of the delay and the approximate time the dentist will see him or her
Infection control is an expectation of our patients. How can the dental staff ensure that controls are in place and that they are being protected
Inform the patient of the process and the steps you take in office to comply with standard precautions
Business records include all except which of the following
Insurance records
Which of the following is file and both patient and business categories
Insurance records
Of the following diagnostic tools, which is used to photograph teeth in their surrounding tissues
Intraoral oral imaging system
The purpose of a referral is to
Introduce the patient and state the reason for the referral
What is the major advantage of a combination recall system
It enables the practice to use the method that works best for each patient
Which of the following statements is true about network servers
It is a computer used to store data
A service based business is considered successful when
It meets the needs of the people it serves
If the dental practice procedure manual is to be effective, what guidelines should be followed
It must be updated at regular intervals with input from the team members
Delivering dental care without prejudice
Justice
Supporting activities that improve access to dental care for all members of society
Justice
Stickers or stamps placed on the statement signify which level of the collection process
Level one
Which of the following is the quality of a good listener
Maintains eye contact with the sender
Unnecessary phrases such as per and here with that do not add to the message should not be used in a business letter because they
Make the writer sound forced and unnatural
Of the following dental plans, which limits patience to predetermined lists of dentists
Managed care plan, EPO plan, HMO plan, all of the above
Audit trails identify who answered or edited information. This is important for paperless dental practice because it records all changes the information and identifies who made the changes and on what date. This also means what legal requirements
Mandates of the HIPAA security rule
A one write system is an example of an____system
Manual book keeping
The act of chewing and grinding food is referred to as which of the following
Mastication
Outlining or configuring the pages of an appointment book is known as
Matrixing
Which of the following best classifies an eight-year-old patient with both adult and baby teeth
Mixed dentition
Which appointment book feature is a specially handy when scheduling recall appointments a few months in advance
Month tabs
Insurance companies calculate eligibility on a___basis
Monthly
The dental healthcare team forms of partnership with patients by
Motivating good dental health habits, educating patients about the benefits of home dental care, both B and C
Combustible items should not be stored
Near a heat source
You are asked to be the note taker for the weekly staff meeting. You know that this responsibility includes
Recording the minutes of the meeting and typing in distributing them to participants
What is the major advantage of a loose leaf appointment book
New pages can be inserted for a smooth transition from year to year
Which of the following should be implemented after staff meeting
Notes should be typed and distributed
Correctly using a patient seen during conversation is important. Which of the following is the correct way to address a new patient
One should use the patients title Mr. and Mrs. or doctor and last name unless requested by the patient to do otherwise
When a patient receives services from a dentist outside the HMO, which of the following applies to the fees
Patient is responsible for the fees
It correctly completed dental claim form will contain all of the information requested for each data item. The administrative dental assistant can obtain this information from the
Patient's clinical chart
What is the major barrier to a mail recall system
Patients do not call.
Which of the following is not needed to reconcile an account
Payroll records
The dentist who specializes in younger patients newborn to 15 years old is a
Pedodontist
Which of the following tasks would you not be asked to complete as an administrative dental assistant
Present a treatment plan
The single most important role of the receptionist is
Projecting a helpful and positive attitude
DED principles of ethics and code of professional conduct encompasses five principles
Promote the patients welfare
Assistance in answering the telephone must be skilled in communication for which of the following reasons
Prospective patients make up their mind in the first few seconds of contact in office whether or not to make an appointment
Patient should be able to see the information in a clinical record. HIPAA regulations state that the office should provide access to the records or should provide a copy within 30 days of a written request. This is known as
Protected health information
You are instructing a student intern in the dental office and proper use of punctuation in business correspondence. Which of the following statements let you know that the intern understands your instructions
Punctuation with in the body of the letter is used according to the same rules as applied to formal documents
Written correspondence in the dental office includes all but which of the following
Purchase orders
The feature of computerized system which stores information in the database to be used to generate notices is which of the following
Recall and reactivation
What should be done if your computer system goes down
Record transactions in a daily journal, and enter the data when the system is up and running
Which of the following is true
Records should never be removed from the office
And ultimatum letter should be sent
Registered mail with a return receipt
When leaving a voicemail message, which of the following is not recommended
Relay personal health information
Terminology used in the dental office may have positive or negative connotations. Which of the following terms maybe perceived as negative
Remind
A dental prophylaxis includes
Removing stains and deposits and polishing teeth
Which of the following is not a key role of a dental hygienist
Replacing lost or damaged tooth structure
In effective communication, the sender of the message is responsible for____
Selecting the best medium for the message
According to Maslow's hierarchy of needs,___Is procedure only once all of their needs have been met
Self actualization
The segment of the dental arts when divided into six sections is referred to as which of the following
Sextants
If the receiver is not hearing or understanding the message as it was intended, it is said that
Some barrier is preventing effective communication
Which of the following is a systematic step designed to save time during filing
Sorting
Which of the following is the recommended spacing between progress note entries
Spacing between entries should be limited to one or two lines
Which of the following speech techniques will present a positive telephone image
Speaking slowly
Which of the following documents outlines the duties that may be performed by dental auxiliaries
State Dental Practice Act
A____is a list that summarizes all invoices sent during the month
Statement
Which of the following statements is true?
Sterile instruments packages should be opened only in treatment room in the presence of the patient
What has proved to be the most effective method for collecting unpaid bills
Telephone calls
You are placing a call to patient who is more than 90 days past due on the account. The patient states, let me talk to the Dentist , he is an old friend. Which is the following should be response
The Dentist has given me the responsibility of making the financial arrangements
A payment in full policy means which of the following
The account is paid in full at the end of every visit
In a small dental practice, which member of the dental team completes the majority of the information processing
The administrative assistant
After the treatment plan has been developed, the financial plan will be written up and presented to the patient. Whose responsibility is it to monitor compliance with the plan and incident and initiate procedures when the plan is not followed
The administrative dental assistant
The dental professional responsible for preparing the written statement plan is which of the following
The administrative dental assistant
A new patient enters the office for her first visit. Which of the following actions on the part of the administrative dental assistant will ensure that the patient feels she has made the right decision by selecting this office
The assistant gives the patient her undivided attention, reconfirms the reason for the visit, and explains what the patient can expect
Which conflicts handling style is recommended to secure a temporary solution to a complex problem
The compromising
The square block of business correspondence that may be described by which of the following statements
The date is on the same line as the first line of the inside address and is right justified
____Is the set dollar amount that the patient must pay towards treatment before the third-party will consider payment
The deductible
It's teenager is new to the dental office and is filling out the new patient paperwork. When he gets to the insurance section, he ask you what he should put first subscriber. You explain that
The holder of the dental benefits is the subscriber
The bookkeeper records and maintains accounts payable, which is a record of?
The money that the dental practice act owes to others
A new administrative dental assistant is learning to complete insurance claims. The claim she is processing is for a minor child who is covered under dental plans from both parents and players. She asked whether you know which plan should be billed for us. Using the birthday rule, what would you tell your colleague
The parent his birthday comes first in the year is the primary insurance holder
Why is it important to document missed in broken appointments in the clinical record
To document the intent of the dentist to complete work and follow up in a timely manner
Which of the following nonverbal cues should be practiced with caution
Touch
Insurance companies commonly___in a practice called direct deposit
Transfer money directly from their bank accounts of the dental practice bank account
Which of the following must the administrative assistant check on a new employee
Verify work eligibility, record employees name and Social Security numbers from a Social Security card, have the employee fill out a W-4 form, all of the above
Which of the following is not an example of interpersonal communication
Voicemail message
Which of the following is the recommended technique for conveying a message when the receiver of the message is tired, angry, preoccupied, or in pain
Wait to convey the message, rephrase the message, select a different medium for the message, all of the above
Which of the following is an appropriate way to inform the patient of an opening in the schedule when filling a cancellation from the call list
We have rearrange tomorrow schedule and have an open appointment are you available tomorrow afternoon at four
Sales representatives for dental supply houses usually visit dental practices
Weekly or biweekly
Under what situation should information not be sent via fax machine
When security cannot be confirmed
Routing slips must be kept away from all unauthorized personnel
Which slip is correct, both are true
How do you most patients select a new dentist
Word-of-mouth
A patient is being seen after a work related accident in which several of his teeth were broken. How well his treatment be billed
Worker's Compensation
Print out that lists all payments made by the patient for tax reporting is called a
Year end summary
A communication tool developed to create a positive image and avoid misunderstanding that should be used with new patients so that all information is conveyed is known as
active scripts
bookkeeping is the responsibility of the
administrative assistant
Which of the following charting symbols indicates a completed amalgam restoration
colored solid blue
The second step in the art of scheduling
developing a process for monitoring and adjusting the schedule to meet the goals set by the team
Because of their forensic significance, _______ should be kept indefinitely.
full mouth radiographic surveys
what is the purpose of production reports
identify what types of procedures preformed and by who
The arrangement of a name, subject, or number is referred to as:
indexing
A major advantage of a computerized system
information that is common to all accounts is entered only once
Which of the following is a benefit of the recall system for the dental practice
it ensures a steady flow of patients through regularly scheduled appointments
Conflict can be constructive if
it helps team members find new ways to state their problems
The average recall appointment includes all of the following except
surgical procedures
