deca Business Management/Admin prep cluster Exam (12-13) #2

A customer sent the Webster Company a check in the amount of $1,725 as partial payment for a $2,456.29 purchase. During the current billing cycle, the customer made several purchases, totaling $466.23. Now, Webster must generate a new account statement to send to the customer. How much money does the customer owe Webster?

$1,197.52

What is the foundation of knowledge management?

A willingness to share expertise

Jack, a manager, said to his staff, "I know that many of you think that this is a risky course of action. But, I've decided that we should proceed. If this is successful, it could greatly benefit the company. If it fails, I'll accept the consequences and work to find a new solution." What is Jack doing?

Accepting responsibility for his decision

Which of the following would not be scheduled on a daily "To Do" list:

Activities that must be done next month

Native New Yorker, Carolyn Hendricks is in London to finalize a business contract with British entrepreneur, Nigel Westwood. After their meeting, Nigel said, "Say, Carolyn. I'm feeling a tad peckish. Would yeh fancy to go out for a starter, or perhaps a sarnie and crisps?" An astonished Carolyn had no idea how to respond. What does this example illustrate?

Although Americans and British people speak English, the variations of the language can create barriers.

Which of the following situations is an example of an employee taking action to increase sales:

Annabelle calls on her customers to determine if they need additional products

Which of the following is a career search tool for determining what you are capable of doing now and might be good at doing with additional training or education:

Aptitude test

Which of the following is not a barrier to effective verbal communication:

Asking for clarification

What should businesses do before negotiating with vendors?

Assess vendors' strengths and weaknesses

Which of the following forms of communication is the most efficient way to bring four coworkers who are located in different cities together to simultaneously discuss a common business issue:

Audio conferencing

Which of the following is a true statement about the role of ethics and business risk:

Businesses that provide ethics-training programs can reduce the business's level of risk

Which of the following items would a clothing manufacturer classify as raw-materials inventory:

Buttons, cloth, and thread

When Stefanie receives her credit-card statement at the end of the month, she sees that she was charged for a down-payment on a new car that she hadn't purchased. Which of the following is NOT something she should do:

Call the car dealership

Camilla is being promoted and is training Cecily to take over her current position. To help Cecily acclimate to her new job, Camilla gives Cecily some tips that might help her process her work more efficiently. What does this example illustrate?

Camilla is exhibiting ethical behavior by passing along personal knowledge to help Cecily learn how to do her job

Tiffany Evans is the purchasing manager of a janitorial supply company. Which of the following employees reports directly to Tiffany:

Christopher Franklin, senior buyer

Paige is a Canadian businessperson who is attending a meeting in India. What should Paige wear to the meeting to make a positive, professional impression?

Conservative pantsuit

What component is important to include in all types of inquiry letters?

Contact information

Which of the following is one of the components of a business's cash payments:

Cost of goods

Which of the following is NOT a name for a medium of exchange accepted and backed by the government as payment for goods and services:

Credit cards

What can you do if you will be unable to obtain the amount of financial support that you need to complete the project?

Cut costs

Which of the following is an activity associated with the organizing function of management:

Determining the division of labor

Which of the following is the first step in developing a work breakdown structure (WBS) for a project:

Divide the workload into independent work packages

Which of the following facility components are inspected by authorized officials to ensure that safety ordinances are met:

Elevators

How does the fragmentation of processes help to protect a company's trade secret?

Employees' knowledge is limited to a specific part of the process

Which of the following is one way that small businesses use technology to perform accounting tasks:

Filing tax returns online

Which of the following is a natural risk that businesses should consider when establishing their information-management procedures:

Fire

Which of the following is a question that should be answered when developing the "lessons learned" document:

How can we improve?

What is an important question that a manager must consider when hiring a new employee?

How will the company compensate this worker?

Every pay period, Sarah's employer withholds a certain percentage of her earnings, which her employer forwards to various government agencies. What type of tax is Sarah's employer withholding?

Income

In which of the following situations might it be difficult to give effective verbal directions:

Information is complex

Which of the following terms are related to the concept of productivity:

Inputs and outputs

Jamal wants to purchase software for his small business that allows him to create text documents, prepare presentations, maintain a customer database, and develop numerical charts. What type of software would best meet Jamal's needs?

Integrated

Pedro Sanchez works as a loan processor for the MON Company, which is located in Smithsville. Pedro has recently approved an application to extend a $10,000 line of credit to Mrs. Jones. Who is the creditor in this situation?

MON Company

Which of the following is an example of an employee using nonverbal communication effectively to reinforce his/her service orientation:

Molly nodded and maintained eye contact as Ms. West explained the problem with her computer

What activity helps businesses identify the various opportunities for continuous quality improvement?

Monitoring data

Which of the following is a formatting characteristic of a full-block business letter:

No paragraph indents

What type of goal is designed to prevent or control internal organizational behavior?

Order

How can all workers help their employers achieve their organizational goals?

Perform their jobs in efficient ways

In which component of a research report should the writer place the following statement:"Based on our findings, we believe that it is imperative that PNJ Corporation make the necessary adjustments."

Recommendations

Which of the following is a benefit to businesses of orienting new employees:

Reduces turnover

Which of the following demonstrates a salesperson's empathy for customers:

Showing an understanding of customers' feelings

Which of the following actions will help a business maintain positive, long-term relationships with its vendors:

Solving problems together

Identify the weakness of the following opening paragraph used in a letter of application: Your recent advertisment in the Gazette for a customer service representative is of interest to me. I would like to aply for the position.

Spelling

Jana has a meeting with her boss for two hours at 10:00 Monday morning and is leading a videoconference at 4:30 that afternoon. Susan, a potential investor, calls Jana early Monday morning and says that she will be flying in from Portland Monday morning at 11:30. After she picks up her rental car, Susan wants to meet with Jana early Monday afternoon. Jana knows that meetings with her boss tend to last longer than expected, and that Susan will have a 45-minute drive from the airport to her office. The investor could really help the company, so Jana feels that it is important to meet with Susan. What should Jana tell this important potential investor about meeting on Monday afternoon?

Suggest that they meet for lunch at 1:15 p.m. at a restaurant located between the airport and her office

Which of the following is a form of technology that businesses use to reduce the risk of robbery and theft within their facilities:

Surveillance cameras

Which of the following is an example of an employee who is behaving in an unethical manner:

Taking credit for others' work

Which of the following statements about understanding your spending habits is true:

The first step in creating a financial plan

Which of the following is a true statement about trade industries:

The main types of trade industries are retailers and wholesalers

Why might a business obtain a trademark for its intellectual property?

To protect the integrity of the business's logo

What issue is associated with product names that businesses often encounter when they start to sell their products internationally?

Translation issues

Determine whether the following statement is true or false: Humor is a desirable personality trait for a businessperson.

True, humor can make people around you more comfortable. **

Determine whether the following statement is true or false: Employees can help the business to control expenses by being as productive as possible.

True, when an employee wastes time, the company is losing money

Which of the following might a manager send to corporate management on a regular basis to briefly summarize the work accomplished:

Weekly activity report

The following statement appeared in an online journal article written by Dr. Lydia Garrett:"Dr. Sanderson has limited expertise in the area of biophysics, and I do not believe that he has conducted enough research to support his theory." This is an example of

an opinion

Employees who are unsure about workplace protocol and procedures should

ask their managers to clarify the policies

If a business chooses not to do something that it considers risky, it is __________ the risk.

avoiding

Businesses often maintain records about vendors' pricing, delivery terms, and credit policies and use the information in the records to

award purchasing contracts

John's business has been very successful the past year, and profits increased 15% over the previous year. John has decided to expand and to hire additional employees. This is an example of how profits

benefit society as well as business

When RWQ Corporation could not obtain insurance coverage to cover a specific type risk from commercial insurance companies, it formed an insurance company to provide coverage for the risk. This is an example of a company managing its risk through a(n)

captive insurer

So project-team members understand the project objectives and what is expected of them, project managers need to

communicate clearly

*The use of sorting techniques to capture knowledge involves

comparing and ordering concepts

A leader who imagines a better way of doing things is exhibiting the trait of

creativity

Because the United States is made up of people from all parts of the world, it has many different

cultures

Membership in a professional association can contribute to your professional growth by helping you to

develop leadership skills

Irish businessperson Nicole McMurray wanted to give Mrs. Fukushima, the wife of a well-known Japanese business executive, a small token of appreciation for inviting her to dinner. Nicole carefully selected a gift, wrapped it in white paper, and placed a red bow on top of the package. When Nicole presented the gift, Mr. and Mrs. Fukushima responded with looks of confusion and frowns. Later, Nicole learned that the color white signifies death to the Japanese, while red signifies luck. This situation illustrates that

different cultures associate different meanings with color

The business manager tried to write a promotional letter that was simple, clear, and interesting so that customers who received it would

easily understand it

One of the functions of managerial control involves comparing the results of various business activities with the

established goals

Balancing the business's objective to make a profit with the interests of all the business's stakeholders is a primary consideration related to the business's

financial ethics

In order for a business's handling of complaints to be satisfactory to customers, the business's rules should be

flexible

If an employee needs to do some research to answer a customer's telephone inquiry, the best action for the employee to take is to obtain the customer's telephone number and then

follow-up with the customer after obtaining the requested information.

People are considered to be __________ resources.

human

A common cause of back injuries on the job is

improper lifting

The Six Sigma model involves continuously implementing activities that

improve quality and reduce inefficiencies

A primary activity of the directing function of management is

initiating action

*Ali wants to negotiate with her boss to take on more job responsibilities. Before approaching her boss, Ali needs to determine her boss's position and

interests

Purchasing can help manufacturing businesses to sharpen their competitive edge by

keeping their prices down

If the delivery date is an important factor when placing an order, a buyer must consider the vendor's

lead time

Employees who work in certain professions are required to pass an examination and obtain a

license

A type of business ownership in which one or more of the owners does not have full liability is called a

limited partnership

One of the factors that would help a business provide place utility to customers is its

location

The overall purpose of the Six Sigma quality-management framework is to satisfy customers and

lower costs

Individuals with initiative usually do __________ they are asked to do.

more than

In calculating gross domestic product, the goods and services that schools and churches purchase for their own use are considered to be part of

personal consumption expenditures

An employee who has good feelings about the company, always looks on the bright side of things, and who is optimistic that the business will succeed is said to have a(n) __________ attitude.

positive

When preparing to deliver an oral presentation, the most important step is

practicing the delivery

Luke is a purchasing-department employee who must complete his inventory report by 4:00 p.m. on Tuesday. He must also collect bids and place orders for staple items by Wednesday at noon. Because Luke knows that it will take a while to obtain the bids, he decides to start contacting vendors before he begins working on his inventory report. Luke is __________ his workload.

prioritizing

Having clear customer relationship management goals before putting a program into place helps businesses to avoid

purchasing irrelevant technology

A water-filtering company made some changes to its processes that resulted in better tasting water. This is an example of

quality improvement

Jacob is determining the writing style to use for an analytical report. If most of readers are likely to support the report's content, Jacob should format the report for a(n) __________audience.

receptive

One way that team leaders can show enthusiasm while enlisting others to work toward a shared vision is by

recognizing and rewarding progress toward the vision.

Project-management software can help businesspeople allocate necessary resources and

schedule tasks

When Deidra was developing the statement of work (SOW) for a complex construction project, she included a statement that describes the things that the project will and won't include. This statement is defining the project

scope

Tom needs Allison to provide a status report, so he can review inventory levels. After Tom has reviewed the inventory report, he must tell Kayla which items the business needs, so she can contact the appropriate vendors to order stock. To achieve the business's goal of maintaining adequate inventory levels, each employee must perform his/her tasks in a(n) __________ order.

sequential

The Colbert Company ships 19 cases of model number 328 bolts to SOA Manufacturing Company every other week. This is an example of a(n) ___________ purchase order.

standing

Matt is balancing his checkbook for the first time. He compares the checks he has written over the last month with those listed on his statement and finds that all of his checks have cleared. Next, he verifies that his latest paycheck, which he deposited the previous day, is on the list. It is not, so he adds it to his statement balance. After this, he should

subtract fees and charges

The technology that has had the most influence on globalization has been

the Internet

A worker must remove jewelry while working with dangerous equipment. This is an example of a dress code that is influenced by

the nature of the job

Business people often use the calendar applications on their cellular telephones to

track their appointments

While in Rio de Janeiro, Brazil, German businessperson Hans Dieseldorf wanted to greet an important Brazilian businessperson in Portuguese. Instead of saying, "Hello, Brazil is a beautiful country," Hans said, "Hello, Brazil smells like onions." This is an example of a(n)

translation problem

A businessperson conducted an analysis which indicated that the company's productivity increased15% last quarter after implementing a new production process. The purpose of the analysis was to

validate an action