Directing Function of Management

Select which phrase(s) appropriately finish the following sentence. Educated & empowered employees: a. Know the overall vision & expectations of the organization. b. Can be decisive in their actions. c. Will expect more pay than their non-empowered counterparts. d. Act confidently in providing the best care. e. Can be a threat to a good leader.

a Know the overall vision & expectations of the organization. b. Can be decisive in their actions. d. Act confidently in providing the best care.

Where do some effective motivation for employees come from?

a. Better pay (i.e., raises) b. Being offered opportunities for advancement. c. Within each employee, i.e., self-motivation d. Better working conditions

Why is it important to know what & how individuals are motivated?

1. Opportunities for challenges are perceived differently. 2. Values, needs, goals & motivation differ among employees

Choose the phrase that best completes the sentence: The directing function gives the manager an active rather than a passive role in employee performance, conduct and accomplishments. The directing function gives managers a second responsibility: __________________________________. a. Making sure the employee likes all parts of his/her job to prevent them from quitting. b. Helping people in the organization accomplish their individual career goals

B. Helping people in the organization accomplish their individual career goals

Which of these statements is false? a. To belong to the in-crowd creates motivation b. Belonging to the in-crowd is not motivational

Belonging to the in-crowd is not motivational

Which of these are among the tactics that will help you maximize motivation?

Create challenges, demand improvement, create team spirit, offer performance incentives

True or false: With someone who is extrinsically motivated, satisfaction comes from knowing that the task was accomplished and that he/she made a difference in someone's life, in the department, or in the organization.

FALSE - that is true for someone who is INTRINSICALLY motivated

True or false? A supervisor needs to be aware of his/her preferred communication style so that individual employees can adapt to it.

FALSE. He/She needs to be aware of his/her preferred preferred communication styles AND that of his/her employees.

True or false? Although activity needs are different in various settings (senior centers, LTC, hospital-based programs), you can staff basically the same.

False

True or false? The activity staff schedule is driven solely by the activity calendar.

False

True or False? A manager should not make an employee aware of negative consequences of his/her actions, because that may be perceived as a threat.

False. Correct! If a staff person exhibits negative behavior, his/her manager should help the person correct that behavior. Part of the coaching process would include letting the person know the consequences of not correcting the behavior to achieve the acceptable performance expectation. This is not a threat. It is a reality! But if you put a consequence out there, make sure you are willing to follow through on it, if the behavior is not corrected!

True or false? It is not important to first find those who have an interest & willingness to support & work towards the vision of the organization. This will develop over time.

False. It is important to first find those who have an interest & willingness to support and work toward the vision of the organization. Be clear in your direction and let the candidate decide if it's right or not.

Name some inexpensive examples of non-tangible rewards. (What is the difference between tangible and non-tangible?)

Tangible = not something you can touch or hold Recognition at a staff meeting Promotion Sincere verbal thank you

What are some things you can do to manage your time more effectively?

Remove clutter, Use a daily "to do" list, Learn to say "NO" to prevent over committing yourself, Commit to managing your time

True or false? The less management interferes with the daily routine of staff, the happier and more productive staff will be.

This is not true. Staff may be happier, but they probably will be less productive and more likely to get involved in things which do not help the organization/department achieve its mission.

Name some parts of the supervision process.

Training, Directing, Observing, Supporting, Evaluating

True or false? As resident needs change, the staffing pattern must change to accommodate different schedules.

True

True or false? Staff is likely to be more agreeable to staffing patterns if they know what the expectation is when they're hired.

True

True or False? One function of being a supervisor is serving as a mentor, so all supervisors should mentor staff.

True. Mentoring can be a powerful motivational tool for staff. A good supervisor will mentor his/her staff!