effective supervisory ch 8

What is the average rate of speech for most Americans? p. 131

125-150

Generally what percentage of a supervisor's day is spent communicating in some form? p. 125

80 percent

What can be done to avoid an early interruption of the speaker?

Allow for a thoughtful pause

What nonverbal clue is being communicated when you are standing over a seated employee?

Anger

What is a good way to overcome resistance to feedback?

Ask for feedback from employees on you

What can be used to improve communication?

Asking for feedback

How many generations are there in the workforce for the first time ever?

Four

Which is NOT good when giving an employee feedback?

Give feedback publically

What is the means by which the message is sent? p. 125

Medium

What often leads to a breakdown in communication in an organizational setting?

Neither party takes responsibility for clarity

What nonverbal cue may be being communicated when there is limited eye contact?

Nervousness

What are factors that distort or block the message?

Noise

What can communicate meaning in ways that words alone cannot?

Paralanguage

How should the message be restated to show you understood the message as it was delivered?

Paraphrasing in your own words

What can cause the original message to become something completely different?

Receiver's interpretation

Who is the person who is talking during communication? p. 125

Sender

What is occurring when something from our past experiences makes us see people as a group and not individuals?

Stereotyping

What is not communicated in emails that is vital to effective communication?

Tone

Which generation is at retirement age but may still be in the workforce?

Traditionalists

What is considered the more effective form of communication particularly in organizations?

Two-way

What should be focused on when giving an employee feedback?

What is changeable

Which nonverbal cue is being communicated when you are leaning forward?

interested

What is the means by which the message is sent?

medium

What must happen for true listening to occur? p. 131

understanding