ENT exam 2 set 2

Which of the following aspects listed below are part of retaining employees?

Compensation and benefit systems, wages and hours requirements, performance reviews

Which of the following statements regarding performance reviews are correct?

Employees should be given praise as well as details of areas of improvementThey are for a specific time frame, often one yearThey review an employee's performance against a set of goals

Which of the following statements regarding changing the commission system as the company grows are correct?

Existing salespeople do not like changes to compensation systems that decrease commissions, Business owners need to think about the sales commission long term when creating it, New hires do not think it is fair to be paid a lower commission than older sales staff

____________ resources is the quantity and quality of human effort directed toward producing goods and services

Human

One of the most important issues between a typical entrepreneurial start up and a family business are issues related to _____________

Human resources due to some of the employees being family members

It is perfectly acceptable for companies to test their job candidates _____________

If there is a direct link between performance on the test and the skills required for success on the job.

Why should business owners retain employees who add value?

It takes time to bring each new employee to an acceptable level of performance, The hiring process consumes a lot of time and money.

Business owners who offer profit sharing ________________

Pay employees a small salary but offer a percentage of the profits that the company earns

Which of the following is a human resources issue for family firms?

Placement of family members can create an environment of discrimination, It is more difficult to fire or discipline a family member, One family member may make another mad, since they know that member's "hot buttons"

Employers may ask job candidates about their ___________, but not their ____________

Prior convictions; Arrest record

Which of the following should an advertisement ask an applicant to submit?

Resume, List of references

Which of the following are elements of human resources?

Retaining employees, Hiring employees, Dealing with difficult employees

Which of the following statements regarding a company's compensation system are correct?

Salary and benefits play an important role in maintaining employee morale, It needs to be fair and equitable for all employees, Employees often compare their salary with others at their company

Which of the following are compensation options that a small business owner may employ to pay employees?

Salary, Commission, Hourly wage

Which of the following statements regarding the minimum wage requirements of the Fair Labor Standard Act are correct?

The Act covers virtually all workers, States may set a minimum wage higher than set by the FLSA, The Act does not cover workers on small farms

Which of the following statements are true about the Affordable Care Act?

The Act provides tax incentives for small entrepreneurial firms to encourage them to offer health insurance to their employees, One of the biggest beneficiaries of the Act are the entrepreneurs in a business that employs only themselves and their family.

The hiring process ends when ________________

The candidate returns a signed original of the offer letter

Which of the following statements about record keeping are correct?

The company should keep track of records in case someone alleges that the company discriminates in its hiring practices, The company should keep track of all advertisements that have been run whether a physical publication or on the Internet, The company should maintain a record of who responded and the job's criteria

Identify the key issues that entrepreneurial businesses should consider when trying to retain employees who add value

The compensation and benefits offered to the employees, The means of reviewing the performance of employees

Which of the following statements regarding negotiating the deal with a job candidate are correct?

The offer should require a fairly prompt response from a candidate, The business owner should decide the points for which he or she is willing to negotiate, The business owner should finalize the agreed offer in writing

Which of the following are likely to affect a small business when an employee becomes a problem?

The problem may cause other employees to have problems, The organization does not fully benefit from the unhappy employee, The owner loses time dealing with the situation

Which of the following statements regarding unemployment compensation are correct?

The tax is paid by the employer based in part on the company's history of unemployment, People are expected to look for employment while they are receiving unemployment compensation, It pays a set amount of money directly to the former employee

Identify the true statements about workers' compensation laws in the United States.

They aim to provide some type of wages to employees who are disabled or injured while on the job, They provide workers' compensation insurance that is regulated by each state

Which of the following statements regarding bonus systems are correct?

They are similar to profit sharing, They are not as well defined as profit sharing, They are based on the employee's performance

Business owners should provide the interviewee with a realistic preview of the job company _______________

To set appropriate expectations for the potential employee

Which of the following need to be avoided by a business owner, or an interviewer, to provide a job candidate with a realistic preview of the job and company?

Underselling the job expectations, Overpromising what the job will be

Business owners should ___________

Write a job ad that sells the job and business honestly

Which of the following is the next step in the hiring process after the job description has been created?

advertising the position

Negotiations are primarily a ___________

art

Hiring a family member ___________ discrimination issues for larger family businesses

does not eliminate

The __________ requires that employers not discriminate in pay to man and women who do the same job

equal pay act

the fair labor standards act ______

establish a minimum wage for workers

The ____________ established a minimum wage for workers

fair labor standards act

True or false: Issues surrounding succession are never a problem in a family run business

false

True or false: entrepreneurs typically do not have the right to fire employees

false

The _______________ process ends when the candidate returns a signed original offer letter

hiring

Equity theory states that employees judge

how well they are treated in the context of how well others are being treated

A __________ is where a sales commission is paid in addition to a basic salary

hybrid compensation system

a commission_______

is a payment based on a percentage of sales

A __________ description describes the skills and capabilities that a candidate should have. Job

job

Some major cities pay what has been called a ______________ wage that is indexed to what someone who works 40 hours per week needs to stay above the poverty line

living

Promoting a drug-free workplace may be made more difficult in states like Colorado or Washington State where ____________

marijuana laws and drug-free workplace programs may conflict

Commission compensation systems can be abused and .

may be a source of frustration for both the employees and employer

____________ is one of the most expensive costs for any business and the most desired benefits for employees

medical care

A company's compensation system is

of the highest importance for employees

A ___________ examines employee's goals and the outcome of those goals over a particular given time period

performance review

Which of the following steps are included in a systematic employee review?

plans for future employee growth through experience and training, Defined objectives for the next year, How employees perform related to their objectives

___________ is an example of a hybrid compensation system where the employee is paid a small salary but earns a percentage of the profits at the end of the year

profit sharing

Title VII of the Civil Rights Act prohibits employers from discriminating in hiring, dismissing, determining the level of pay based on .

race

Entrepreneurs should ask applicants to submit their _____________ and list of references by the deadline

resume

A ____________ is a set amount of compensation for a given time period

salary

Title VII of the Civil Rights Act applies to firms with more than __________ employees

25

According to the Bureau of Labor Statistics, medical benefits cost _________ % of total compensation costs for an employee

31.4%

The __________ Act requires businesses to provide unfettered access to all disabled people

Americans with disabilities

Employees who earn an hourly wage ___________

Are only paid for those hours they perform work

Entrepreneurs should remember to ______________ when writing an advertisement for a new hire

Be concise and oriented toward the basic information needed

Business owners should ____________

Check as many of the candidates' references as possible

Which of the following statements regarding commission compensation systems are correct?

Employees may make sales to customers who are financially weak and do not pay their bill, They sometimes cause employees to focus on commission instead of the overall good for the firm, Sometimes, employees figure out how to abuse the system

The government closely regulates children who work under the age of __________

16

Marc and James were hired at the same time. They graduated from the same school with the same grade point average. They both work in the same department doing similar jobs. During their last review, bot received similar performance ratings. James is paid $500 more than Marc. According to equity theory, how would Marc feel if he found out?

He would feel that he is unfairly compensated compared to James

Which of the following statements about the FLSA requirements regarding nonexempt employees are correct?

Nonexempt employees who work over 40 hours per week must be paid time and a half, Firms that pay employees on a weekly basis cannot use compensatory time, Compensatory time is not typically allowed from one pay period to the next

The ___________ is charged with protecting the health of workers

Occupational Safety and Health Administration

An entrepreneur of a retail store looks to hire billing executives. The job requires the executives to greet and interact with a large number of customers every day. In this scenario, which of the following are perfectly acceptable to test the job candidates?

A personality test, A test on basic mathematics

An employee who earns a salary is paid ____________

A set amount of money that is paid without regard to how many hours worked within a given period

The business owner should do which of the following to determine which candidates to interview?

Directly compare the applications with the job description, Focus first on those candidates who closely match the job description, Immediately reject those candidates who do not have the minimum position requirements

the last step in the employee hiring process is _____________

the job offer

Which of the following statements regarding the Occupational Safety and Health Administration are correct?

Fines are lower for businesses that have fewer than 25 employees, Small firms with less than 10 employees do not have the record-keeping regulations that larger firms have, It has tried to be more lenient toward small businesses.

Which of the following actions are considered to be acts of discrimination?

Firing based on gender, Hiring based on race, Promoting based on religious beliefs

Which of the following activities may be included when a candidate spends a full day at the company?

Having the applicant work with other employees, Allowing the applicant to see the day-to-day company environment, Allowing the applicant to have lunch with other workers

True or false: An entrepreneur should keep continuous records of all advertisements that have been run wither a physical publication or on internet, who responded, and the criteria of the job

true

True or false: recruiting companies do an extremely good job recruiting and placing people with companies that have unique skill requirements

true

Which of the following is the first step in the hiring process?

writing a job description

Which of the following questions should be included on a job application?

Social Security Number, Work History, Name, Address, Telephone Numbers

Which of the following statements regarding drug testing employees are correct?

Some states offer discounts on workers' compensation insurance for businesses that have a drug-free workplace program, The employees' privacy rights can come into conflict with a drug-free workplace policy, Business owners have a right to insist on drug testing

Identify the important pieces of information that need to be considered by an entrepreneur who seeks to place an advertisement on a job-placement website

Statistics on reply rates, Readership and viewership of the website, Rates charged for placing the advertisement

Under which of the following conditions are examples of when a business owner should conduct a more comprehensive reference check?

When the employee might be in a position to put the business or its customers at risk, When the employee will be driving a company or personal car for business reasons, When the position requires the employee to visit customers' homes

Which of the following statements about succession are true

When the parent retires, he or she should let the child run the business on his or her own.A successor should be selected and the person should be prepared earlyParents often wait too long before creating a formal succession plan.

Unemployment compensation is financial assistance for some period for people ___________________

Who lose their jobs through no fault of their own

Ways that entrepreneurs can ensure that they avoid discrimination or the appearance of discrimination are to do which of the following?

Write job descriptions so they do not include terms such as "handyman," "salesman," "young," or "counter girl", Give everyone an equal opportunity to be considered, Advertise jobs widely to include many potential groups

Which of the following are part of the hiring process?

Writing a job description, Advertising a job description

Which of the following are examples of questions that employers may not ask?

age, religion, gender

An entrepreneurial firm's package of benefits has _____________ the compensation it offers to a job candidate

as much of an impact as

Which of the following statements about human resources is NOT true?

The most important role of human resources is to meet basic legal requirements

Which of the following is not considered a benefit but is mandated by the law?

Unemployment insurance

Which of the following statements regarding equity theory are correct?

Employees will accept that someone who has been with the company longer may earn more, Employees need a clear understanding of how their compensation compares to peers', Employees judge the fairness of their compensation based on others in a similar situation

Which of the following statements about recruiting companies are correct?

Fees can be a significant portion of the employee's first year salary, They generally provide employers with highly qualified employees, They typically charge a company fee

Which of the following describe the roles that human resources management plays in business?

Hiring new employees, Inspiring employees, Managing employees

Which of the following are characteristics of good employment advertisement?

Make the advertisement stand apart to draw potential applicants' attention, Express excitement about the firm, Communicate the firm's culture