Entr 187 EXAM 2
Maslow's Hierarchy of Needs
(level 1) Physiological Needs, (level 2) Safety and Security, (level 3) Relationships, Love and Affection, (level 4) Self Esteem, (level 5) Self Actualization
According to the six factors most valuable to employees, which of the following is a reason employees leave a company?
Being denied professional development and learning opportunities to expand their job responsibility
In Connie's business plan, which of the following components is most likely to be of interest
Cash flow and cash cycle
Which among the following is an example of an on-the-job training method?
Coaching
_____ is the particular way a firm implements customer benefits that keeps the firm ahead of other firms in the market.
Competitive advantage
Ted's business, situated near the Missouri River, was partially destroyed when the river overflowed after a deluge. Which of the following measures would've helped Ted minimize the effect of the flood from interrupting the operations of his business?
Creating provisions for subcontracting work
Which of the following statements is true of business plans?
External legitimacy for a firm is best established by creating business plans.
Everyone responds differently to risk. When it comes to business risk, small business owners are mostly risk seeking rather than risk averse.
False
Imitation minus one degree of similarity is the business equivalent of an innovative strategy.
False
In a negotiation process, proposing solutions that provide value and balance for all parties involved is considered the easiest step.
False
In employee leasing, the leased employees actually work for the hiring company rather than the leasing company.
False
The ADA Technical Assistance Program provides inspection and affirmation services to help small businesses.
False
The Family and Medical Leave Act applies to all employers.
False
The OSHA is a commission established to enforce the provisions of the Equal Employment Opportunity Act.
False
The total product is the most general description of a business, and the one which captures the smallest amount of what is special about a business.
False
Your magic number is the number of customers you can comfortably provide with your product or service.
False
Which of the following is most likely to be the key information that joint venture partners seek in a business plan?
Intellectual property protection
Michael Porter identifies five different threats of competition for any business. Which of the following choices is not one of Michael Porter's five threats?
Investors
Which of the following is true of partnerships?
It does not allow one partner to obtain bonding protection against the acts of the other partner(s).
Which of the following statements is true of joint ventures?
It does not require its partners to lose more than what each partner has invested in it.
Which of these is a disadvantage of a corporation?
It incurs relatively high incorporation fees and high taxes.
Which of the following is true of a private placement memo?
It is a complex legal document and should be drafted by a lawyer.
Which of the following is true of a differentiation strategy?
It is aimed at mass markets.
Which of the following statements is true of an executive summary?
It is the single most widely distributed written description of a business.
Which of the following is true of the entry wedge of second sourcing?
It provides a competitive pressure to ensure that suppliers keep providing the best service and prices.
Which of the following is true of the ADA Technical Assistance Program?
It provides specific advice to a business concerning how to comply with the pertinent requirements.
Walter Bradham, the owner of Bradham Corporation muddled his personal finances with his business accounts. Following a suit into the financial irregularities at Bradham Corporation, a court subjected the Corporation to the decision of piercing the veil. Which of the following course is the court most likely to take in this case?
It will dissolve the corporation into a sole partnership under Bradham.
Which of the following statements is true of an elevator pitch?
Its goal is to sell the idea of a business to another.
Which of the following would implicate employee empowerment?
Letting employees make on-the-spot decisions for the companies' best interest
_____ means having a way for the person who has failed to meet a metric, or made a mistake, or is facing firing to have their side of the story heard.
Line of appeal
Which of the following is a management philosophy of selecting and promoting people based solely on their being the most capable person for the job?
Meritocracy
Which of the following is true about trade name?
Most states allow several firms to use the same trade name, as long as the firms are in different lines of business.
Axion Inc. is a small business started by Robert. As the business grew, he decided to implement new company policies that would ensure that his employees are not encouraged to set up competition against Axion. Which of the following techniques should he adopt to achieve this?
Negotiate contracts with key employees that limit their freedom to go into competition
Which of the following is a tactical action?
New distribution channels
Which of the following should be included in an employee contract for a key employee?
Offer rewards for providing adequate termination notice
Which of the following is a recommended fair personnel policy guideline across family and non-family members?
Owners should let family and nonfamily members pick and choose from a set of privileges or benefits.
Which of the following is a type of informational plan that solicits information on customer interests?
Proof-of-concept website
Which of the following concepts is based on the perception that promises have been made in exchange for certain employee obligations such as giving of their energy, time, and technical skills?
Psychological contract
Which of the following statements is not true of psychological contracts?
Putting a psychological contract in writing is unnecessary and ill-advised.
Which of the following should be undertaken in order to reduce a business's exposure to the risk of violating tax regulations?
Reconcile the cash register tape to the cash register contents every day
Martin, an employee at a boutique store, is required to handle store displays and also ensure that all the sales records tally at the end of each business day. However, he committed fraud by recording fake sales and then keeping the products to himself. Which of the following managerial concepts would have helped the store avoid this deception?
Separation of duties
Which of the following forms of business requires no government permission to set up?
Sole proprietorship
Crux Inc. and Synapse Inc. are two competing businesses in the same city. They use the services of the same insurance company and have taken the same policy. Crux has a higher deductible than Synapse for the policy. Which of the following statements would be true in this case?
Synapse pays a higher premium than Crux.
Which of the following is true of insurance?
The insurance company makes a profit by collecting premiums from many businesses for the same set of risks.
When writing your elevator pitch, remember that elevator pitches have four success factors. Which of the following is not one of those success factors?
The length.
Which of the following statements is true of the company section of a business plan?
The product/service subsection mentions any protection through a proprietary technology.
Which of the following is true of insuring the property of a business?
The value of the historical significance of a building often cannot be insured.
Which of the following represents the problem with legal protection methods for intellectual property?
There is no governmental agency that will assist small business owners in maintaining their legal rights.
Which of the following is true of 401(k) plans?
They are typically easier to administer and are less expensive than traditional pension plans.
What is the goal of appendixes?
To provide supporting information that helps detail the key selling points of a plan
A niche market is a narrowly defined segment of the population that is likely to share interests or concerns.
True
A sole proprietorship is not considered as a separate legal entity from its owner.
True
Eventually, mature industries begin a decline stage. Some industries face death, while others find new life in a process called retrenchment.
True
If the business is a corporation or an LLC, the owner can only lose what he or she has invested in the business.
True
Risk from loss of key personnel and former employees setting up competition against your business can be managed by negotiating employment contracts with those key employees.
True
Small-claims courts work only when a person or firms are owed money that can be proved and have exhausted other procedures like calls and letters to the customer.
True
The business-to-consumer (B2C) contract is an example of an Internet contract.
True
_______ is collected by the IRS and state agencies as a percentage of tax upon payroll.
Unemployment insurance
Agreement between the associates of a firm on matters pertaining to the formation and operation of the partnership is known as _____.
articles of partnership
A(n) _____ is a one-page document on letterhead that introduces the business plan and owner to the recipient and indicates why the recipient is being asked to read the plan.
cover letter
To treat family and nonfamily employees as similarly as possible in a business, it is important to:
create career ladders for nonfamily members.
The fourth step of a small business' strategic planning process involves:
determining the best strategic direction and strategy for the firm.
Jacob often manipulates charges on his travel expenses to indicate higher amounts when he travels for the company he works for. Trent, the accounts manager, accepts fake bills and assists Jacob in deceiving the company. They split the profits made this way. This is an example of theft by:
employee collusion.
Making ______ work requires giving employees permission to act, the knowledge to act, and the skill to act.
empowerment
After determining an organization's compensation philosophy, the next step in developing a compensation plan is to:
find comparison factors for salary.
Standard industrial classification system (SIC) codes have _____ digits.
four
Arbitration differs from mediation in that arbitration:
has limited appeal possibilities.
Most small businesses are more _____ than _____.
imitative; innovative
A business plan that provides information to potential licensees is referred to as a(n) ____
invention
Market scope is important because
it helps business owners to decide where to focus their sales and advertising efforts.
When your product or service already exists but your firm is the first of its kind in your market, it is considered a(n) _____ business.
new entrant
In evaluating potential employees, a small business owner:
should design interview questions such that "yes" or "no" answers are not applicable.
Industry analysis is defined as the technique used to:
study the dynamics and trends of an industry.
A(n) _____ is a type of contract by which a new party agrees to perform a duty that one of the original parties to a contract was already legally obligated to perform.
subcontract
A _____ is an agreement with an insurance or bonding company that will pay a specified amount in the event that the entity bonded fails to comply with specified contractual requirements.
surety bond
SYMLOG
system for multiple level observation of groups
There are three elements to most aspects of business law - finding the right information, negotiating the specific outcome you want, and:
taking care of the paperwork associated with it.
The sales plan of a marketing strategy focuses on:
the day-to-day specifics of how sales are achieved.
A _____ is a type of intellectual property, not created by the government but is information known to certain people in a company that makes that company more competitive.
trade secret
As a new entrepreneur, Anthony's magic number for 2013 is $42,000. If the current tax rate for his business is 30 percent, calculate the amount that Anthony's firm would need to sell for him to get his magic number
$60,000
The rule of thumb is that perks should take no more than _____ of the annual personnel budget.
3 percent
Which of the following statements is true of a vision statement?
A tagline or a slogan is a good way to present vision statements.
Ted, a 46-year-old IT professional, recently attended a job interview at Acton Org. He was not offered the job. Ted tried to find the reasons for his disqualification and the company could not provide a satisfactory explanation. He later learned that he was refused the job due to his age as the job position was offered to a 23-year-old who had just graduated from college. Which of the following laws protect Ted from such discriminations?
ADEA
_____ is a strategic action.
Acquiring a competitor
If Connie gets her family and friends involved as investors, which of the following is most likely to be their concern?
Amounts and schedules for returns
In the context of employee rewards, if entrepreneurs work based on an open-book policy and the company hits a downturn and promises cannot be met, employees are more likely to react badly since they have little or no understanding of the firm's situation.
False
It is preferable to hire a moderately qualified person if there is an immediate need for someone.
False
On-the-job techniques include orientations, job instruction training, lectures, and case studies.
False
Reviewing employees' performance is a one-time process done after the probationary period.
False
Which of the following statements is true of the financial statements and reports found in a business plan?
For all types of business plans, a set of financial reports or projections are the central component of the Appendix.
_____ are classic strategies for businesses of all types and they include differentiation, cost, and focus
Generic strategies
Which of the following statements is true of a business plan presentation?
Handouts are mailed or distributed when the business plan changes frequently.
Which of the following explains the difference between limited partnership and general partnership?
In general partnerships, no government permission is required for the setup and maintenance of business unlike limited partnerships.
There are two points in the presentation where your listeners will be giving you value. Which of the following are those two points?
In the questions they ask and the feedback they give.
Which of the following statements is not true of target customers?
Usually you only have one type of target customer.
A(n) _____ refers to a part of a contract in which a party to the contract states that he or she will not be responsible for certain actions.
exculpatory clause
In _____, the earnings of the business are distributed to the business owners and those owners pay individual tax on the earnings
pass through taxation
According to the IRS, to be an independent contractor the person must:
perform a service that is not central to the operation of the business.
The first step of the strategic planning process for a small business is:
reviewing and confirming the goals that define the firm.
Responsibility for the actions of another is referred to as:
vicarious liability.
