Essentials of communication - Etiquette

Women do not need to stand when being introduced to someone.

False

Write the message you would speak when leaving a phone message at your dentist's office, asking for an appointment to get your teeth checked.

"Hello Dr. Barwick, This is Heather McLamb. I was just wondering if your dental office has any appointments available so that you can take a look at a tooth that's bothering me. My number is 336-639-0442, thank you. Have a blessed day."

Which sentence is an effective example of I-language for the following scenario? Aaron's coworker Bryce has not been working on the team project their boss assigned them.

"I feel like this assignment isn't a priority to you."

Write a recorded telephone greeting for your family's home phone.

"You have reached the McLamb residence. We are unable to come to the phone right now, but if you leave your name and number we will get back with you as soon as possible. Thank you, have a great day."

During a telephone call, voice quality accounts for _____ percent of the overall impression.

70

If you were performing introductions among the following people, whom would you mention first?

A client

Which of the following is an appropriate way to end a call? It was nice doing business with you." "Please let me know if I can answer any other questions." "Thank you for your time." all of the above

All of the above

If you forget a person's name, which of the following should you do? Select all that apply.

Apologize and ask him or her to remind you. Mention your last encounter.

Because of the possibility for misinterpretation in e-mail, which of the following should you do?

Be very clear

Why do you need to examine your motives and perceptions before criticizing someone?

Because youre goal probably isn't to hurt their feelings so you need to think out what you are going to say before you say it so that the persons feelings doesn't get hurt, you also should think about what you are trying to get out of criticizing someone.

If you receive criticism that you feel is unjust, what should you do?

Explain to the other person in private why you feel the criticism is unjust.

A first impression is not always important.

False

If errors were made in an introduction, you should not correct them.

False

It is okay to be more familiar in an e-mail than you would be in person.

False

On a home or cell phone voicemail, it is fine to use playful, funny greetings.

False

The same rules apply to business emails that apply to personal emails.

False

Why is it important to be specific when offering criticism?

For instance if you are talking to a coworker and you are a boss and you tell the coworker that "you are not doing your job correctly" you need to be more specific.. like give them feedback on what they aren't doing right, tell them what they can improve. In this situation its important to be specific because you can't just tell someone they aren't doing their job you have to tell them actions you have seen and those are the reasons they aren't doing their job

Your employer has asked that you send a greeting to all clients, telling them of the new Web site at http://www.flashdesign.com. Your company will award everyone who visits the site by giving them a 10% off coupon. Your company is Flash Designs, Inc., and your e-mail address is @flashdesign. com. Write this email announcement.

Greetings, My name is Heather McLamb, I am with Flash Designs Inc. And I am here to tell you that we have a new website! Exciting right? All current clients and new clients can head over to our site and you will earn a 10% off coupon to shop with us for being loyal customers and new customers. We appreciate you all doing business with us and we thought we would reward you with something special. Thank you for all you have done to help our business. sincerely, Heather.

A friend has contacted you via e-mail with the following questions. How will you answer him? Include your signature. From: Joey Thompson To: You Subject: Farewell Party for Jameson We are having a farewell party at 8 p.m. Saturday night for Jameson. He is moving away next week. Can you come? Can you bring a case of pop?

Hello Joey, That sounds fantastic. I would love to come. I can bring a case of pop, i do not mind one bit. sincerely, Heather.

If you are at a business function and have not been introduced, which of the following should you do?

Introduce yourself

Which of the following should you do when receiving criticism? Select all that apply.

Listen Think

Which of the following should you include in e-mails?

Message Threads

Which of the following would be the most appropriate way to introduce a new employee to a senior partner?

Mr. Davis, this is Hannah Parker. She's a recent graduate of Harvard Law School and just joined our team.

Which of the following should you do in a voicemail greeting? Select all that apply.

State your full name. State your company's name. Ask the caller to leave a message. Leave an alternate number.

In business e-mails, it is important to respond within twenty-four hours.

True

The telephone could be considered an important business tool.

True

The word 'criticism' has a negative connotation even though many positive attributes can be derived from critcism.

True

Why is it important to reread your e-mails before you send them?

You have to check your spelling and grammar but also you have to be sure that your message is clear so the person reading it understands what you are trying to say.

Which of the following are acceptable behaviors for telephone conversations?

asking to put the caller on hold

Which of the following is/are part of a proper handshake? Select all that apply.

hand perpendicular to the ground fingers together clasp and unclasp neatly

Which of the following should you avoid when the person you are calling answers the phone?

none of the above