Exam 1 answers

List 5 factors that affect menu pricing and a specific example of each currently used in the foodservice industry

Local competition Service levels Guest type Product quality Portion size Ambiance Meal period Location Sales mix

5. Which of the following types of management styles is best described in the following scenario? Tommy is a good employee, does his work well, and is always on time. Sarah is a slacker and is consistently late to work. Tommy complains to the manager who tells him he will look into it and to make sure he closes the door on the way out of his office. One week later the problems are still occurring. a. Country club management b. Team management c. Middle of the road management d. Impoverished management e. Authority-compliance management

. Impoverished management

6. In the same scenario as in question 5, which of the following types of management styles is best described if the manager called an employee meeting where attendance and work ethic were discussed as well as working together to get the job done. One week later the manager follows up with Tommy to see how things are going. a. Country club management b. Team management c. Middle of the road management d. Impoverished management e. Authority-compliance managemen

. Team management

List 3 specific things that can inhibit effective non-verbal communication

Artifacts. Proxemics Dress for Success Touching Behavior Body Language Physical Characteristics Grooming

37. Forty entrees of fish cost $2.00 per serving. Total sales for the fish came to $240.00. What was the food cost percentage? A. 25% B. 33% C. 50% D. 60%

B. 33%

Which of the following is an outcome indicator? A. Freezer temperatures are recorded daily B. Customers are satisfied with the meals C. Tube feeding bags and sets are changed every 24 hours D. Food allergies are documented in the medical record

B. Customers are satisfied with the meals

10. A 50 bed hospital has limited kitchen space for refrigeration, dry storage, and food production. The most appropriate type of menu is: A. Restaurant style B. Nonselective C. Selective D. Single-use

B. Nonselective

Which of the following would be used in menu psychology? A. Pricing items to end in 5 B. Using bright colors C. Putting an insert in the menu for specials D. All of the above E. None of the above

D. All of the above

8. An example of self-actualization is: A. Breathing unassisted B. Companionship C. Safety D. Asking for additional training

D. Asking for additional training

A manager asks for input and advice from several employees on a situation. He then makes a decision which may or may not reflect the input provided by the employees. He is using what leadership decision-making style? A. Democratic B. Autocratic C. Consensus D. Participative

D. Participative

List 3 specific things that can inhibit effective verbal communication

Politically correct terminology Gender Generational differences Regional language Tone Pitch Speed Volume

List 8 top foodservice trends in society today

Value and variety Convenience / speed Nutrition/health Using local produce Using organic foods Going "green" Kid's health Portion control Gluten-free/ allergy free options Blending cuisines

Which of the following types of restaurant is best described by simple décor, inexpensive food items and customers who want speed? a. Quick Service Restaurant b. Fast-Casual Restaurant c. Midscale Restaurant d. Fine Dining Restaurant

a. Quick Service Restaurant

Which of the following best describes what type of power Martin Luther King Jr. would possess? a. Referent b. Reward c. Coercive d. Expert e. Legitimate

a. Referent

11. A manager that informs an employee they will be written up if they do not clean the refrigerator out correctly is demonstrating which of the following theories? a. Theory X b. Theory Y c. Skills Theory d. B and C only e. None of the above

a. Theory X

A manager that uses coercion and threats to gain their employees compliance is utilizing which of the following theories? a. Theory X b. Theory Y c. Skills Theory d. B and C only e. None of the above

a. Theory X

If you believe that people are born with the skill to lead, then you believe in which of the following approaches to leadership? a. Trait theory b. Skills theory c. Style theory d. Situation

a. Trait theory

Which of the following best illustrates when an employee is empowered? a. an employee notices a spill in the hallway and stops to clean it up without being told to do so b. the employee notices a spill but walks by it c. the employee doesn't notice a spill in the hallway d. None of the above

a. an employee notices a spill in the hallway and stops to clean it up without being told to do so

4. The dietitian finds that the ice cream freezer is not working and everything inside has melted. She decides to throw it all out and substitute another item for dessert. She is demonstrating what type of leadership? a. autocratic b. consensus c. democratic d. participatory

a. autocratic

If the contribution margin for entrees is $2.45, for side dishes $1.25, and desserts $1.75. What is the selling price of a side of macaroni and cheese whose item cost is $0.65? a. $3.10 b. $1.90 c. $2.45 d. $1.25

b. $1.90

9. If your employer requested you give an in-service on sanitation while preparing food because you always do it right best demonstrates what type of management theory? a. Classical theory b. Human Relation Theory c. Management Science Theory d. Modern Management Theories

b. Human Relation Theory

7. Which of the following approaches to leadership is best described in the following scenario? April has her GED, but did not attend college. She has been a waitress at Applebee's for 10 years now and a management position has just opened up. Although she doesn't have extensive education, her employers think she is still a good candidate for the job. a. Trait Approach b. Skills Approach c. Style Approach d. Situation Approach

b. Skills Approach

3. Which type of power is ineffective in motivating behavioral change and may create resistance? a. referent b. coercive c. legitimate d. expert

b. coercive

The human relations theory of management stresses: A. Tasks, structure, and authority b. employee's needs c. direct control by management d. managements needs

b. employee's needs

Which of the following statements is not true? a. A leader demonstrates respect, concern, and empathy for employees b. A manager is an individuals who can effectively plan, organize, and control finances, production, and purchasing within an organization c. A manager is always considered to have leadership skills d. Leadership is getting others to follow you willingly or to help you accomplish goals

c. A manager is always considered to have leadership skills

Meagan the foodservice manager is presented with the task of choosing the color of scrubs her staff will wear to represent dietary in the hospital. After discussing the options with her staff, she decides to take a vote and go with the majority. This is an example of which of the following types of leadership styles? a. Autocratic b. Participative c. Democratic d. Consensus

c. Democratic

Which of the following types of restaurants is best described by a family friendly atmosphere, an attractive menu, and moderately priced menu items? a. Quick Service Restaurant b. Fast-Casual Restaurant c. Midscale Restaurant d. Fine Dining Restaurant

c. Midscale Restaurant

Which of the following best describes an Autocratic Leadership? a. Decisions are made by a group and is based on all members working together until an agreement is reached. b. Decisions are made by the group rather than by the manager alone. c. The leader gathers information and seeks the opinions of others before taking action. d. A leader who takes total control, assumes full authority, and takes full responsibility

d. A leader who takes total control, assumes full authority, and takes full responsibility

Which of the following positions would use technical leadership skills the most? a. Director of Food and Nutrition Services b. Foodservice manager c. Kitchen supervisor d. Cook

d. Cook

2. You have been promoted to a top management position. What adjustment in skills is needed? a. technical skills decrease, conceptual skills increase b. conceptual skills decrease, technical and human skills increase c. technical skills increase, conceptual skills decrease d. technical skills decrease, conceptual and human skills increase

d. technical skills decrease, conceptual and human skills increase

Which of the following is poor management? a. one supervisor for one employee b. one supervisor for every two employees c. one supervisor for the entire department d. two supervisors for one employee

d. two supervisors for one employee

Which of the following best describes the type of power your mother should possess? a. Referent b. Reward c. Coercive d. Legitimate e. All of the above

e. All of the above