Exam 1 - Chapter 1-4

Which management perspectives typically consider an organization to be a closed system? (Choose every correct answer.)

- Classical management viewpoint - Management science perspective

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (Choose every correct answer.)

- Employees should be treated as assets - Without customers, businesses wouldn't exist - A corporation can be thought of as a human community

In which ways did Munsterberg suggest that psychologists could contribute to industry? (Choose every correct answer.)

- Identify the people who are best suited for a job. - Recognize the psychological conditions necessary for employees to do their best work. - Identify ways managers can encourage employees to take desired actions.

Which individuals helped pioneer administrative management theory? (Choose every correct answer.)

- Max Weber - Henri Fayol - Charles Clinton Spaulding

What are issues with the classical viewpoint? (Choose every correct answer.)

- fails to account for the importance of human needs - it is overly mechanistic - it view humans as cogs in a machine

Operations management does which of the following? (Choose every correct answer.)

-Assists managers with decisions regarding how to achieve the highest quality goods and services -Governs managers' decisions about how to increase productivity and efficiency -Plays an important role in managing the supply chain

What are the branches of quantitative management? (Choose every correct answer.)

-Operations management -Evidence-based management

What are the contemporary approaches to management? (Choose every correct answer.)

-Shared value and sustainable development -Learning organizations -High-performance practices

Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (Choose every correct answer.)

-These statements tell you what the company wants to achieve over time. -You will be a better fit for a company if you support their mission and vision statements. -These statements tell you why the company exists.

What should an individual consider learning about a company before going to a job interview? (Choose every correct answer.)

-company's core values and culture -company mission and vision statements

Which of the following statements are true about the classical perspective of management? (Choose every correct answer.)

-emphasized finding ways to manage work more efficiently. -had two branches- scientific and administrative. -assumed that people were rational.

A learning organization: (Choose every correct answer.)

-is able to modify its behavior to reflect new knowledge -actively creates, acquires, and transfers knowledge within itself

A company's triple bottom line measures which aspects of its performance? (Choose every correct answer.)

-social -financial -environmental

Millennials in the workforce: (Choose every correct answer.)

-want work/life balance -expect more from the organizations they do business with -expect more from the organizations they work for -are concerned about a corporation's ethics, motives, and methods

Place the following obligations of a corporation (as identified by Carroll) in order, starting with the highest-level responsibility at the top of the list and placing the most fundamental obligation at the bottom of the list.

1. Being a good global corporate citizen 2. Being ethical in its practices 3. Obeying the law 4. Making a profit

What statement regarding ethical climates is TRUE?

An ethical climate significantly affects the frequency of ethical behavior.

Which scholar developed the global corporate social responsibility pyramid?

Archie Carroll

In preparation for being an ethical worker, you can practice being an ethical consumer. Which suggestion would you follow if you were an ethical consumer?

Buy Fair Trade Goods

Which are aspects of the professionalism/work ethic core competency that are most relevant to ethics? (Choose every correct answer.)

Concern for society Ethical behavior Demonstrated integrity

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

Contingency

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?" Multiple choice question.

Contingency

________ is the notion that corporations are expected to go above and beyond following the law and making a profit to help society.

Corporate Social responsibility

What are primary concerns of shared value and sustainable development? (Choose every correct answer.)

Environmental effects Social impacts Global equilibrium

Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis?

Equipment

According to the systems viewpoint, what are three types of inputs?

Equipment Money People

Spending time in nature, fostering positive emotions, and reducing one's carbon footprint are strategies to foster a more ______ attitude.

Ethical

________ managers believe that their native country, culture, language, and behavior are superior to all others.

Ethnocentric

What are the branches of quantitative management

Evidence-based management Operations management

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

Evidenced- based

True or false: Ethical standards do not vary among countries or cultures.

False

Younger workers (those born after 1980) will make up more than half of the U.S. workforce by the end of this decade. Which of these recruiting strategies would be least effective in attracting younger workers?

Focus on how much the job pays.

Which groups are parts of the task environment? (Choose every correct answer.)

Government regulators Local communities Distributors Strategic allies

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces? Multiple choice question.

Hugo Munsterberg

According to the systems perspective, transformational processes are responsible for turning

Inputs into outputs

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.

Inputs; Outputs

Identify the two theorists who contributed the most to the human relations movement

McGregor Maslow

Which group is projected to make up almost 60% of the workforce by 2029?

Millennials and Gen Zers

How did CEO dismissals related to ethical concerns change between 2008 and 2018?

More CEOs were fired for misconduct.

A Truss Above, a home builder in the United States, secures products such as roofing shingles, cabinets, and plumbing materials from a variety of domestic and international suppliers. ________ is the practice of using outside suppliers to help the contractor build homes.

Outsourcing

Which of these are forces within an organization's general environment?

Political-Legal Sociocultural Economic Technological International Demographic

Which core competency of career readiness is most closely tied to ethical concerns?

Professionalism/work ethic

What four disciplines are included in the behavioral science approach to management?

Psychology Economics Sociology Anthropology

Which are actions to take to increase a focus on the greater good? (Choose every correct answer.)

Reduce carbon footprint. Expand knowledge of social inequality. Fulfill promises.

Maslow's hierarchy of human needs proposes that people are motivated by which needs? (Choose every correct answer.)

Safety Esteem Physiological Self-actualization Love

A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.

Stakeholders

Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers?

Stakeholders

What organization launched the PRME?

United Nations

Which are elements of corporate governance that are tied to ethics? (Choose every correct answer.)

Work environment Long-term plans Accurate reporting

What are two examples of economic forces within a company's general environment?

bank interest rates the unemployment rate

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

What is the focus of PRME?

business education

A multinational corporation is a(n)

business firm with operations in several countries

An organization's ethical _____ represents employees' perceptions about the extent to which the work environment supports ethical behavior.

climate

Major changes in temperature, precipitation, wind patterns, and similar matters occurring over several decades is known as _______.

climate change

A characteristic of a(n) _____ system is that it receives very little feedback from outside sources

closed

Four restaurants that are all seeking to attract the same customers would be categorized as _______.

competitors

The people or organizations that vie with your company for customers or resources are known as _____.

competitors

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development.

contemporary

Running a company and protecting the interests of owners and other stakeholders is known as _____.

corporate governance

Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______.

corporate social responsibility

To increase your ________, you could watch international films or attend seminars by culturally diverse speakers.

cross-cultural competency

Sofia paid for a haircut and some hair-care products at a local salon. In the task environment, Sofia would be classified as a _______.

customer

Those who pay to use an organization's services or to buy their goods are called ______.

customers

An organization's external stakeholders include

customers, suppliers, strategic allies, and financial institutions.

A person or an organization that helps another organization sell its goods and services to customers is called a(n) ______.

distributor

What are actions your book suggests that individuals can take to become more ethical consumers? (Choose every correct answer.)

don't buy knockoff items purchase fair trade items don't purchase items that aren't ethically made or sourced provide your own bags at the grocery store

_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance.

economic

The United States has prohibited the import of products from Iran due to the political situation in that nation. This complete ban is an example of a(n)

embargo

An organization's internal stakeholders consist of

employees, owners, board of directors

A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.

ethical

Valentino is proud to work for a company with a strong ________ because he knows the organization supports ethical behavior.

ethical climate

An organization's standards of right and wrong that influence employee behavior are referred to as _______.

ethics

Chase's Chaises in Arkansas produces high-quality furniture and ships its products to customers in over 40 countries. Chase's Chaises is ________ its products.

exporting

People who are outside an organization but are still affected by the organization are called the ______.

external stakeholders

Purchasing _____ items increases the chances that your money will help provide a decent wage for the people who made them.

fair trade

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

feedback

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.

feedback

Vondra believes that if her company created a problem for the local farm community by rationing water supplies, then her company needs to give those farmers grant money so they can get back on their feet. Vondra is advocating _____ corporate social responsibility.

for

The macroenvironment is also known as the _______ environment.

general

The rise in the average temperature near the Earth's surface due to an increase in greenhouse gases in the atmosphere is called _____ and is one aspect of climate change.

global warming

The trend of the world economy toward becoming a more interdependent system is known as

globalization

Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected.

governance

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Sew Much Fabrics buys fine linens, silks, and other fabrics from sellers in more than 30 countries to retail to local customers. Sew Much Fabrics is an example of a company that

imports

Fiorella, a recent college graduate in computer programming, is interested in several positions with global companies because she knows that working in other countries exhibits ________ to potential employers.

independence, resourcefulness, and entrepreneurship

Scientific management is the study of work methods to improve the productivity of

individual workers

As the CEO of a pharmaceutical company, Simone learned that the government was about to block the import of one of the company's biggest-selling drugs. She decides to sell her shares of stock before the information is made public. Since she used confidential information to make her decision, she is guilty of _____.

insider trading

People who buy or sell stock illegally based on confidential company information are engaging in _____.

insider trading

The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders

internal

The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders.

internal

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning

According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top.

making a profit; corporate citizenship

According to free-market economist Friedman, what is the only social responsibility of a business?

making profits

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

A distributor is sometimes referred to as a(n)

middleman

In terms of the systems viewpoint, profits and losses are types of _______.

outputs

Dominique and Isidora Wilson are wealthy entrepreneurs who are very interested in helping people who have been wrongly convicted of crimes. What philosophy would they choose to implement?

philanthropy

Target donates millions of dollars each year in education-related grants for arts and cultural experiences, field trips, and reading programs, as well as grants to promote public safety. This is an example of _______.

philanthropy

The act of contributing money in order to benefit society is referred to as _______.

philanthropy

A company's triple bottom line represents which aspects? (Choose every correct answer.)

planet profit people

Suppliers are people or organizations that

provide raw materials, services, equipment, labor, or energy to other organizations.

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

quanitative

Evidence-based management focuses on bringing _____ to the decision process.

rationality

What are the two branches of the classical viewpoint of management?

scientific and administrative

A nation's culture is the ________ common to its people.

shared set of beliefs, values, knowledge, and patterns of behavior

A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility.

social

Ethics are

standards of right and wrong that influence behavior

The Berkshire Hathaway annual meeting, a famous yearly event, can be attended by any ________, which is someone who owns at least one share.

stockholder

A company or person that provides raw materials, services, equipment, labor, or energy to another organization is called a(n) _____.

supplier

Shared value and development consider environmental and social effects of business as well as profit.

sustainable

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

The ten groups that present a company with its daily tasks to handle represent the company's _____ environment.

task

A company's external environment consists of which two environments?

task general

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

Administrative management is concerned with managing

the total organization

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transformational processes

The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.

utilitarian

When managers use financial performance as the best definition of an ethical choice, they are taking a(n) ______ approach to organizational decisions.

utilitarian

Maslow's hierarchy of needs resulted from the study of ______.

what motivates people to perform

Which statement regarding a closed system is accurate.

It has little interaction with its environment

Which of these employees is involved in an ethical dilemma?

Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time.

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract

Labor Shortages