Exam 1 study guide

The first step in coping with communication style bias is to

develop awareness of your own communication style.

Alicia easily engages with others, emphatically expresses her opinions, and frequently uses gestures and facial expressions when communicating. Alicia's communication style is probably​

emotive.

What are some employee motivation strategies?

Empowerment, expectations, learning opportunities, intrapreneurship, incentives, and job design

Every person, universally, communicates roughly the same way non-verbally. When a person is sad, they cry. When a person wants you to pay attention to them, they may eye contact.

False

What you say on Social Media should have no influence on your work or relationships.

False

____________________ helps a communicator determine whether or not the information has been understood in the way they intended.

Feedback/Check-In

You have _______ and therefore can say what you would like, but you are not free from the _______ of what you say.

Freedom of Speech; consequences

If I have a negative set of belief about something, it will not affect my feelings or behavior towards the thing. Example: if I do not believe the homework assignment is helpful, I will still do it happily and will do it just as well as if I believed in the usefulness of the homework assignment.

false

If you have an directive style, then you do not have any traits of the supportive style.

false

It is easy to identify a person's motives because they are clearly reflected in that person's behavior.

false

Most differences between happy and unhappy individuals are based on external factors.

false

One's self-esteem is primarily comprised of experiences, people, and events from one's childhood.

false

Improving employees' attitudes can increase a company's productivity. Ways to change employees' attitudes include

holding regular celebrations for all employees and their families

What is the excess zone?

High degree of intensity and rigidity

When Emaline talks to her girlfriend, her girlfriend often yells at her to stop problem solving and "just listen." Emaline is confused on how to do this and reads in the textbook that she was not active listening. Some skills that Emaline could utilize to better communicate to her girlfriend is ______.

Reflecting feeling, paraphrasing, listen instead of offering solutions, checking in, focusing on the individual

Attitudes are formed by:

Rewards/Punishment, Role Models, Socialization, Cultural Influences

Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously by her male employees. Her communication may be filtered by ____________________.

Role Expectations

Kason believes he can do/achieve anything he sets his mind to and Kaylie believes she is important and worthy of happiness. Kason has high ______, while Kaylie has high _______.​ If those two were combined, they would have high _____.

Self-efficacy, Self-Respect, and Self-Esteem

When you communicate with someone, you do not just communicate the message. You also communicate and send _____ and _____ to the receiver of the message. This communicates much about you and the message.

Sender filters and Receiver filters

According to SMART goals, goals should be

Specific, Attainable, Time-Bound, Realistic, and Measurable

Personality is based on the thoughts, feelings, and actions that characterize someone, whereas communication style is just one dimension of personality based on observable behaviors.

True

​We develop negative or positive attitudes toward people, ideas, and events based upon our _____.

all of the options listed

Amar believes cheating is wrong and a person should earn their grade based on their effort, not others. When he is taking his chemistry test, he notices he can see Akia's answers. Amar chooses not to look at Akia's answers and rely on only himself for the test. Amar is demonstrating _____​. Janer believes the same as Amar, but notices that other students who are cheating are doing better then her in class. She decides to cheat, despite believing it to be wrong. Janer is demonstrating _____.

integrity, value drift

Active listening is ________; Dismissive/non-active listening is _______.

listening without the purpose of trying to come up with a response; listening to try and come up with a response

Chalize is trying to work on her self-esteem. The best way to do so is to focus on ________ events in her life that affected her and avoid focusing on ________.

positive and negative; on just one

Shantel often seeks thinks things through, plans ahead, is very detailed, and is not impulsive. Shantel's behavior is consistent with a(n) ____ style.

reflective

Florinsa is trying to shift her internal monologue. Instead of saying, "I suck at writing good discussion posts so I should not even try", she is now saying, "I am ​learning how to write good discussion posts and will get better as long as I try." This is an example of _____

reframing and positive self-talk

​Tien often seeks reassurance, refuses to take strong positions in discussions, and tends to agree with whomever is speaking when she's in group discussions. Tien's behavior is consistent with a(n) ____ style.

supportive

Curiosity, vengeance, romance, eating, and tranquility are all examples of the basic desires in the Reiss Profile

true

Emotional, social, and physiological factors all contribute to an individual's sources of motivation.

true

​Expectancy theory suggests that motivation is determined by whether you believe you can be successful

true

Marianne and Carson have completely different viewpoints when it comes to how to spend their vacation. Carson values relaxing and believes that should be the focus, whereas Marianne believes vacations should be about adventure and doing fun things. This is an example of a _____ _______.

value conflict

Dominic arrives late to work and often times waits to complete projects until the last minute due to wanting to spend time with his family. Lynn, who arrives on time and is well organized, completes projects early due to wanting to get a good grade as quickly as possible. Lynn views Dominic as lazy and ineffective despite the fact that he always has his projects completed by the deadline. This is an example of

values conflict

​The directive communication style is characterized by

​frankness, assertiveness, and determination.

Maslow's hierarchy of needs has been doubted by some researchers because

​it is not always well supported by results of clinical tests.

To determine someone's communication style, it is best to examine his or her or their

​nonverbal and verbal messages.

Maslow's hierarchy of needs is based on several assumptions, one of which is that

​only unsatisfied needs motivate behavior.

Steven Reiss, professor of psychology and psychiatry at The Ohio State University, identified sixteen basic desires. In order to be happy, it is necessary to

​satisfy only the five or six that are most important to you.

Dani wants to increase her self-esteem. What are some ways she can start the process of doing that?

being mentored, setting goals, self-reflection, and focus on strength building

You have completely different values than your neighbors and it often leaves you wondering how they believe what they believe. For instance, they value studying and grades over family time. It is important to note that your values are not _____ than theirs and theirs is not ____ than yours.

better; better

You told Wakanda that you were not hungry and did not want to eat. From your message, Wakanda thought you were mad at her and confronted you to figure out why. You became upset that she misunderstood you and what you were trying to say. The fault of the miscommunication rests squarely on ________ shoulders.

both individual's

Gina is talkative and rarely takes charge. Gina finds it difficult to relate easily with her coworker, Rosalina. Rosalina is louder than Gina, quiet, and directive. This is an example of what?

communication-style bias

​An important first step in changing your attitude is

concentrating on positive things in your life

Quandra sees the world as a cold, mean place. When Alexa opens the door for her and tries to talk to her, she glares at him, says nothing, and walks away quickly. This is an example how one's _______ can affect how you view the world.

core beliefs

Xiao is very upset at Jack for invading her personal space. Jack does not understand why she is so upset as he got as close to her as others always got to him. This is an example of _______.

Cultural differences and barriers