Exam 2 Bus - Chap 8

When designing responsive organizations, what decisions do firms have to make?

Choose between tall or flat structures, Decide between centralization versus decentralization, and Decide the span of control

A cross-functional team that includes suppliers, distributors, and customers goes beyond organizational ___________.

boundaries

An important decision to be made while designing a responsive organization is about the size of the span of _______.

control

Less need for policy manuals, organization charts, and formal controls is a sign of shared values in a:

corporate culture that emphasizes service to others

Important decisions to be made while designing an organization include:

departmentalization, span of control, and degree of centralization

Remaining ______ is the key to an organization's success in changing times.

flexible

The key to success is remaining _______ in changing times.

flexible

The organization structure that creates a chain of command with one person at the top and others in ranked order to the bottom is a _______

hierarchy

Firms may use a combination of departmentalization techniques to create a(n) ________ form of organization.

hybrid

Some companies create __________ structures because the sales department has geographic departments, production is organized by function, and marketing is organized by customer groups.

hybrid

The type of organization that has direct two-way lines of responsibility, authority, and communication from the top down, with everyone reporting to one supervisor is called a:

line organization

The method of producing large quantities of goods efficiently is:

mass production

A large organization might use a flat organization structure in order to:

match the flexibility of small firms

A _____________ structure, also called a project management structure, sets up teams from different departments, thereby creating two or more intersecting lines of authority.

matrix

Today's trend is to expand the span of control because:

organizations save by reducing the number of middle managers and the workforce is better educated at all levels

Regardless of the size of the business, the principles of _________ its structure remain the same.

organizing

Identify the four ways to structure an organization.

Cross-functional self-managed teams, Line organizations, Line-and-staff organizations, and Matrix-style organizations

Why is adapting to change one of the hardest challenges facing any manager?

Employees and managers are sometimes resistant to change.

True or false: The key to success for companies in a capitalist economy is to remain inflexible during times of change.

False

______ organization structures respond to customer demands faster because its lower-level employees have authority and responsibility for making decisions.

Flat

A firm that has a marketing department organized geographically and a production process organized by function has which type of departmental structure?

Hybrid

Which is a true statement about the principles of organization?

Regardless of the business size the principles are similar.

Line managers are those who have the authority to:

adjust to changing conditions, enforce discipline, and issue orders

Cross-functional self-managed teams are used in organizations to

break down barriers between functional departments

A(n) ________ organization structure maintains the decision-making authority at the top level of management.

centralized

An organization structure in which decision-making authority is maintained at the top level of management is called a(n) ______ organization.

centralized

The rapidly evolving business environment requires the management of _______ in the organization to respond to it.

change

The result of the increase in the rate of change in the business environment from causes such as natural disasters and global competition has been that companies must:

change more quickly than ever before and adapt to new technologies

Regardless of the size of the organization, the principles of organizing include:

deciding what work needs to be done, dividing up the tasks to be done, and a hierarchy of authority

The current trend in organizations is to _______ the span of control.

expand

An advantage of a _________ organization structure is that lower level employees have authority to respond more quickly to customer needs.

flat

Organizations reorganized to make __________ workers their most important people.

frontline

A cross-functional team that includes customers, suppliers, and distributors is:

going beyond organizational boundaries

A system in which one person is at the top of the organization and there is a ranked or sequential ordering from the top down of managers who are responsible to that person is called a(n) ________.

hierarchy

Production workers, distribution people, and marketing personnel who are responsible for directly achieving organizational goals are called ___________ personnel

line

Those directly responsible for achieving the organization's production goals by issuing orders and enforcing discipline are ______ managers.

line

An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor is called a(n)

line organization

Methods of structuring organizations to produce large amounts of goods is _________ ________

mass production

Four organizational designs include: line, line and staff, ______, and cross-functional teams.

matrix

In a ____________ organization, project managers are in charge of teams made up of members from several departments.

matrix

Using communications technology and other means to link organizations and allow them to work together on common objectives is referred to as ____________.

networking

Real time is the ______ moment or the ______ time in which something takes place.

present, actual

The formal organization details lines of:

responsibility, authority, and position

The line organization has direct lines of _______ that extend from the top manager to employees at the lowest level of the organization.

responsibility, communication, and authority

When businesses evolved into larger organizations producing larger amounts of product more efficiently using mass production methods, it could be said that:

the bigger the plant, the more efficient production became

Advantages of a positive corporate culture include:

trust between employees, emphasizing service to others, especially customers, and people who enjoy working together to be productive