Exam 2 BUS1100

Both Kennedy and LaGuardia Airports have established airport management committees. These structures are advantageous because it:

makes the coordination of activities much easier

_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

Human resource management

Spalding produces large numbers of golf balls all at once. Spalding puts the golf balls in inventory and distributes them around the world. Spalding uses:

mass production

An organization's _____ is its general purpose or reason for existence.

mission

As it relates to scientific management, _____ is the gap between what is and what is required.

a need

The Occupational Safety and Health Act requires:

employers to provide a safe and healthful workplace

_____ is a production technique that uses small, self-contained work stations and has each perform all or most of the tasks necessary to complete a manufacturing order.

Cellular manufacturing

Which of the following statements about employee compensation is true?

Compensation is closely connected to performance appraisal.

_____ management emphasizes the use of quality principles in all aspects of a company's operations.

Total quality

The _____ corporation is a network of independent companies linked by information technology to share skills, costs, and access to one another's markets.

VIRTUAL

Which of the following is a type of on-the-job training?

apprenticeship

Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchise. Managers who use this style of decision making exhibit the _____ style of leadership.

autocratic

The _____ is a list of components and number of each needed for particular finished items that a manufacturing company will produce.

bill of material

According to Theory X, workers _____ their work.

dislike every facet of

An example of a provider of exceptional customer service is L.L. Bean, Inc. One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip. The employee was able to perform this task with the support of L.L. Bean because the catalog retailer believes strongly in:

employee empowerment

Business process management (BPM):

NOT automates and integrates activities between suppliers and manufacturers

_____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.

ORGANIZING

Which of the following statements about the managerial hierarchy is true?

The managerial hierarchy is also called the management pyramid.

What do Gantt charts and PERT charts have in common?

They are both common scheduling tools for complex situations.

Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverage on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the _____ theory.

expectancy

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. Manila Water sought to boost employee morale by linking pay to performance. In other words, management has used its _____ power to improve employee productivity.

financial?

According to Herzberg, to keep a worker satisfied or motivated, the manager should:

give recognition to employee

_____ skills refer to a manager's ability to operate in diverse cultural environments.

global

The Cooke family has worked for various General Motors's divisions for over four decades. Bennett Cooke works at the Cadillac division. Rondella Cooke works at the Buick division. Their son Tyrone works at the Corvette plant, and their daughter Niome works at the Saturn plant. The Cooke family could tell you that GM is departmentalized by:

product

During production planning, the operations manager must make decisions about all of the following EXCEPT:

product design

A CAD/CAM system is a(n):

product design and control system

The three main types of facility layouts are:

product, process, and fixed-position

Managers typically follow five steps in the decision-making process. The first step is to:

recognize or define the problem or opportunity

CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a Community Involvement Office. To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labor market. This process is called:

recruitment

The two key aspects of production control are:

routing and scheduling

Reader's Digest Association, Inc., has published Reader's Digest magazine for over 80 years, and many believe the publication is dated and can no longer attract many readers. They believe _____ plans are needed to revamp the magazine's content, editorial staff, and readership.

strategic

Most firms have three distinguishable levels of management. They are:

supervisory, middle, top

One of the keys to successful production planning is resource management. _____ is a system that would note how a possible strike in an Evanston, Indiana, plant will threaten supplies of a needed component part as well as how customer growing preference for time-saving devices such as the company markets and use this information in production planning.

Enterprise resource planning (ERP)

Mandy Ewing has been working as a veterinarian's assistant for almost a year. Her friend recently told that her employee was in violation of the _____ because she was not being paid the minimum wage.

Fair Labor Standards Act

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. _____ theory would be applicable to this situation because the company has a stated objective, which could be used as a motivation tool for individual workers.

Goal-setting

Which of the following statements describes one of the strengths of group decision making?

Group decision making results in a higher-quality decision then individual decision making.

_____ is the process of guiding and motivating others toward the achievement of organizational goals.

Leadership

Collective bargaining:

is the process of negotiating labor agreements

There is a facility in California that takes off-the-shelf Ford Mustangs and turns them into high-performance vehicles. The assembly line at this facility is simply a line of cars on hand-pushed carts that are moved from station to station, but many of the operations that are typically performed in an assembly plant do take place here. Using this system the company has turned out over 8,000 vehicles, more than any other American specialty vehicle manufacturer. This is an example of:

mass customization

Korber is the world's largest producer of cigarette manufacturing equipment. As growth in the world tobacco consumption declines, it is obvious that Korber will face a bleak future unless it is able to divest itself of its connection to the cigarette industry and start anew. In other words, Korber needs to engage in:

reengineering

One useful tool for routing is _____, where production managers "map" the flow from suppliers through the factory to customers.

value-stream mapping

In 2006, The Home Depot laid off 300 workers in its home office. Even though the workers have left, the same amount of work needs to be done. This sort of company downsizing often leads to:

job enlargement

One of the three basic functions performed by the Equal Employment Opportunity Commission is:

developing diversity management plans

_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.

management

Production and operations management involves three main types of decisions that are made at three different stages. The first type of decision to be made deals with:

production planning

Which of the following statements about knowledge workers is true?

A knowledge-based workforce is quantitatively different from a less skilled workforce.

Tawna Reed was hired for a top managerial position in Nike Corporation because she had creative ability and a good overall feel for the athletic shoe industry. Reed is said to have good _____ skills.

conceptual

A clothing wholesaler that buys most of its inventory from manufacturers in the Caribbean should have a _____ plan in the event a hurricane demolishes the manufacturing facility of one of its principal suppliers.

contingency

The founder and current CEO of Whole Foods Markets wears cut-off jeans to work. He is a vegetarian, an outspoken proponent of green marketing, and a person who believes in eating organic foods. His views and beliefs have shaped the _____ of the supermarket chain, and all employees are expected to agree with these tenets.

corporate culture

Allocation of resources, approval of projects, and authorization of budgets are all activities that a manager performs in his or her _____ management role.

decisional

The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's _____ organization.

informal

Bart Pietz works as a paramedic. Because he has just worked a devastating tornado and has been 20 hours without rest, he is extremely sleepy. Pietz needs to satisfy his _____ need.

physiological

_____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

selection

According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that:

the act will have a particular outcome and on whether the individual values that outcome

Hershey's hot cocoa mix combines dry milk, whey, corn syrup, processed cocoa, aspartame, and artificial flavorings and colors. This conversion process is an example of:

the assembly process?

Decentralization is usually desirable in a company when:

the firm is operating in a dynamic environment

Why do companies engage in outsourcing?

to cut costs and satisfy labor needs