Exam 2

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

*****A. Quality is free B. Leadership from senior management C. Customer focus D. Total involvement of the workforce E. Continuous improvement

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

****A. Define B. Measure C. Analyze D. Improve E. Control

Which of the following is not considered an input to the layout decision in facility layout analysis?

***A. Cost per square foot of alternative facilities B. Space requirements for the elements in the layout C. Specification of objectives and corresponding criteria to be used to evaluate the design D. Estimates of product or service demand on the system E. Processing requirements in terms of the number of operations and the flow between elements in the layout

What are the steps in developing a manufacturing cell layouts?

A. Grouping parts into families that follow a common sequence of steps. B. Identifying dominant flow patterns of parts families as a basis for location of processes. C. Physically grouping machines and processes into cells

Blocking in production processes is when activities in a stage must continue because there is no place to deposit completed items.

FALSE

The customer is (or should be) the second most important focal point of all decisions in a service organization.

FALSE

A manufacturing cell groups identical machines together to work on products having similar shapes and processing requirements

FALSE A manufacturing cell groups dissimilar machines to work on products that have similar shapes and processing requirements

What is "cycle time"?

For a line process, the actual time between completions of successive units on a production line.

What are the characteristics that can be used to guide the design of service systems?

Services cannot be inventoried

A "process" is any part of an organization that takes inputs and transforms them into outputs that, hopefully, are of greater value to the organization than the original inputs.

TRUE

Most services consist of a bundle of goods and services known as the service package, which is the major output of the development process.

TRUE

One tool used in total quality management is the run chart.

TRUE

Services often take the form of repeated encounters involving face-to-face interactions

TRUE

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

TRUE

One methodology used to evaluate equipment investment decisions where the investment entails an initial investment, fixed costs, and variable costs is break-even analysis.

TRUE A standard approach to choosing among alternative processes or equipment is breakeven Analyze.

A work center layout is similar to the basic production layout format of job-shop.

TRUE A work center (also called a job-shop or functional layout) is a format in which similar equipment or functions are grouped together, such as all lathes in one area and all stamping machines in another

A work center is a basic production layout format in which similar equipment or functions are grouped together.

TRUE A workcenter is a format in which similar equipment or functions are grouped together

An assembly-line layout is similar to the basic production layout format of flow-shop layout.

TRUE An assembly line (also called a flow-shop layout) is one in which equipment or work processes are arranged according to the progressive steps by which the product is made

What are the major work flow structures?

Work Center Project Assembly line Continuous Flow The formats by which a facility is arranged are defined by the general pattern of work flow; there are five basic structures (project, workcenter, manufacturing cell, assembly line, and continuous process).

An advantage of a make-to-stock process is which of the following?

***A. Rapid delivery of a standard product B. All units of output are unique C. It responds directly to customer orders D. It allows the firm to avoid inventory costs E. It combines the best features of other processes

When a make-to-order production process is used, production is based on forecasts.

FALSE

Process selection refers to the strategic decision of choosing the volume of output to produce in a manufacturing facility depending upon the way that facility produces.

FALSE Process selection refers to the strategic decision of selecting which kind of production processes to use to produce a product or provide a service

Process selection refers to the strategic decision of selecting which kind of production processes to use to produce a product or provide a service.

TRUE Process selection refers to the strategic decision of selecting which kind of production processes to use to produce a product or provide a service

What are the major factors distinguishing service design and development from manufacturing design and development?

The service package is the major output of the development process ALSO A. The process and product must be developed at the same time. B. Many service organizations can change their service offerings virtually overnight. C . Many parts of the service package are often defined by the training that individuals receive before they become part of the service organization. D. The service package, rather than a definable good, is the output of the development process