Exam 2 Operations Management

For a shoe shine​ process, the following functions have been​ identified: Function Function Description A Clean​ / Brush Shoes B Obtain Polish C Open and Apply Polish D Buff E Inspect F Collect Payment If one was to prepare a process chart for the above identified functions​ then: Part 2 Select the functions that will be represented as an operation using a circle in the process chart ​(check all that​ apply): A. Buff B. Obtain Polish C. Inspect D. Collect Payment E. Open and Apply Polish F. Clean​ / Brush Shoes

Buff, Collect Payment, Open and Apply Polish, Clean/Brush shoes Obtain (Transportation) Inspect (Inspection)

One use of inventory is Part 2 A. to tightly synchronize a​ firm's production with its​ customers' demand. B. to tightly synchronize production and distribution processes. C. to provide a hedge against inflation. D. to ensure that item cost is maximized.

C

Question content area Part 1 What is a list of quantities of​ components, ingredients, and materials required to make a​ product? Part 2 A. master production schedule B. purchase order C. ​bill-of-material D. engineering change notice

C

Which of the following is an advantage of​ ERP? Part 2 A. It is simple enough that companies have an easy time adjusting to it. B. It is very inexpensive to purchase. C. It creates commonality of databases. D. Data fields do not have to be defined identically across the entire enterprise.

C

Which of the following statements is NOT true regarding​ ERP? Part 2 A. ERP usually provides financial and human resource management information. B. The objective of an ERP system is to coordinate a​ firm's whole business. C. ERP promises​ slow, but​ accurate, information. D. ERP allows companies share a common database and business practices throughout the enterprise.

C

Which of the following statements is NOT​ true? Part 2 A. Selection of a particular process strategy requires decisions about equipment and technology. B. Selecting the best equipment requires understanding the specific industry and available processes and technology. C. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult. D. The selection of equipment requires considering​ cost, cash​ flow, market​ stability, quality,​ capacity, and flexibility.

C. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult. Reason: It is expensive

​Low-volume, high-variety production is best suited for which of the following process​ strategies? A. product focus B. mass customization C. process focus D. repetitive focus

C. Process Focus

Which of the quadrants in the service process matrix has low labor intensity and low​ customization? Part 2 A. service shop B. professional service C. service factory D. mass service

C. Service Factory

A process focus is Part 2 A. organized around products. B. a​ rapid, low-cost production system that caters to constantly changing unique customer desires. C. a production facility organized around specific activities. D. based on the classical assembly line.

C. a production facility organized around specific activities.

Which of the following statements is NOT true regarding the process analysis​ tools? Part 2 A. Service blueprinting is designed to help focus on the customer interaction part of the process. B. Process mapping is another name for​ time-function mapping. C. ​Time-function mapping extends​ value-stream mapping to include suppliers. D. A process chart is different than a flowchart.

C​Time-function mapping extends​ value-stream mapping to include suppliers. ​Reason: Value-stream mapping extends​ time-function mapping to include suppliers.

Question content area Part 1 Which of the following pieces of information is NOT contained in a bill of​ material? Part 2 A. raw materials to be used B. physical dimensions C. quantities of components D. lead times

D

The gross material requirements plan combines Part 2 A. the net requirements plan and the​ time-phased schedule. B. the net requirements plan and the aggregate plan. C. a master production schedule and the net requirements plan. D. a master production schedule and the​ time-phased schedule.

D

Stacked Resaurants lets customers choose ingredients for their sandwhiches using Part 2 A. a telephone at the table. B. playing cards. C. a moving conveyor belt. D. an iPad menu.

D. An ipad menu

Which of the following statements is NOT true about​ MRP? Part 2 A. MRP uses a​ bill-of-material, inventory, expected​ receipts, and a master production schedule to determine material requirements. B. MRP is an independent demand technique used in a production environment. C. MRP provides a clean structure for dependent demand. D. MRP has evolved as the basis for Enterprise Resource Planning.

B

High-volume, low-variety production is best suited for which of the following process​ strategies? Part 2 A. mass customization B. product focus C. process focus D. repetitive focus

B. Product Focus

A large quantity and large variety of products are produced in Part 2 A. repetitive focus. B. mass customization. C. product focus. D. process focus.

B. mass customization