Exam 3; 309; Chapter 13

13. An African American surgeon on a Chicago hospital staff was admitted to the internship program because of his race, even though he had lower grades and test scores than other applicants. This acceptance, which was mandated by the government, indicates that the hospital used...

Affirmative Action

5. Title VII of the 1964 Civil Rights Act did NOT prohibit discrimination on the basis of ____. A later act prohibited it.

Age

72. Often the most difficult part of performance appraisal is...

Feedback

94. A labor agreement is enforced by the...

Grievance procedure

71. George is an average performer in a high-profile job. Since he appears to come through at critical times, his performance is usually rated above less critical jobs performed by exceptional people. George benefits from...

A halo error

15. If you are required by the courts or other directives to have an affirmative action plan, which of the following actions must you take? A. Abide by the requirements of passive nondiscrimination in all hiring practices B. Actively recruit minorities so your labor force will eventually be the same as the relevent labor market C. Discharge current employees and hire minorities to create the required balance in your workforce D. Just ensure that everyone who applies for a job is given equal opportunity to be hired E. Discharge any employee who does not join the union within the prescribed time period

Actively recruit minorities so your labor force will eventually be the same as the relevant labor market

95. When labor disputes go to final and binding arbitration, arbitrators...

Listen to both sides of the case

92. Guidelines for ____ are generally NOT contained in a labor agreement.

Management's salary

44. An advantage of ____ is that they reach a wide audience and this allows minorities equal opportunity.

Newspaper ads

61. Total sales, budget expenditure, and the number of claims processed are all examples of...

Objective performance appraisal criteria

28. A company that requires everyone working on a computer to use a gel hand rest would be in accordance with the...

Occupational Safety and Health Act

3. Which of the following labor regulations could have potentially prevented a 2006 mine accident in West Virginia that killed 11 miners?

Occupational Safety and Health Act

39. Which of the following is a potential area of concern for managers when they use internal sources to fill a vacant position? A. A drop in morale B. An increase in turnover C. The ripple effect D. Complaints from the union E. The loss of highly qualified employees

The ripple effect

40. John Hansen was promoted from vice president to president. One of his subordinates was promoted to vice president. These promotions resulted in...

The ripple effect

104. When organizations rely on contingent workers, they need to be careful of all EXCEPT which of the following? A. They manage the flexibility carefully B. They understand advantages and disadvantages of contingent workers C. They document the real cost of contingent workers D. They integrate contingent workers into their overall strategy E. They pay above-average wage-level

They pay above-average wage-level

6. Which of the following federal laws does NOT have a direct impact on human resource management? A. Americans with Disabilities Act B. Trademark Law Revision Act of 1998 C. Fair Labor Standards Act D. Labor-Managegement Relations Act

Trademark Law Revision Act of 1988

41. In unionized firms, internal recruitment methods are...

Usually required in the labor agreement

59. Hyde Park High School is conducting ____ training when it has teachers practice entering homework data into a new software program.

Vestibule

77. State employees have grades 1-9, and within each grade they have steps 1-5. This is an example of...

Wage Structure

75. A(n) ____ decision is based on the comparison of a company's wages with those of other companies.

Wage-level

76. Costco has a reputation for paying higher than the prevailing wages in its industry. This is an example of a(n) ____ decision by its management.

Wage-level

79. The process for determining compensation requires employers to go through which process?

Wage-level, wage structure, and individual wage

81. When staff and line managers together determine what aspects of a job they want to reward and how much those factors are worth, they are in the process of making a(n) ____ decision.

Wage-structure

65. Performance appraisals are a formal assessment of employees that should be conducted regularly because they... (4)

1. Validate selection methods 2. Establish a basis for rewards 3. Provide feedback to help employees improve performance 4. Help determine training and development needs

90. The National Labor Relations Board will conduct a union certification election if...

30 percent of the potential bargaining unit sign authorization cards

8. An employment test is judged to have a(n) ____ on minority applicants if the pass rate for the minority group is less than about 80 percent of the pass rate for the majority group members.

Adverse impact

32. Which of the following information is included in a job description? A. Qualifications required of the job incumbent B. Conditions under which the work is done C. Lists of skills D. Lists of abilities E. Required credentials

Conditions under which the work is done

12. Organizations holding federal contracts exceeding a certain dollar value must have affirmative action plans according to...

Executive orders

66.One of the major disadvantages associated with the so-called special performance test is that it...

Fails to measure the employees' work motivation

11. Passive nondiscrimination requires employers to...

Give all job applicants equal opportunity to be hired

68. Your company uses a performance evaluation device that contains an item that looks like Table 1. What kind of evaluation device is this?

Graphic rating scale

9. Employment tests that have been determined to have an adverse impact can be used as selection devices ONLY if they..

Have been shown to predict success on the job

43. Merrill Lynch lists all of its global job openings on its website. This is an example of...

Internal and external recruiting

52. A recent survey found false or inflated information in which of the following? A. Job applications B. Interviews C. Skills tests D. Assessment centers E. Drug tests

Job applications

34. All of the following are steps in human resource planning EXCEPT A. Job analysis B. Job Evaluation C. Forecasting human resource supply D. Forecasting human resource demand E. Plan for dealing with predicted shortfalls or overstaffing

Job evaluation

24. Which of the following labor laws increases management's rights during union organizing campaigns?

Labor-Management Relations Act (Taft-Hartley Act)

25. Which of the following laws gives the president the authority to seek a court injunction to force striking unions to go back to work for 80 days when, in the president's opinion, the strike endangers the health and safety of the nation?

Labor-Management Relations Act (Taft-Hartley Act)

26. Which of the following laws requires management to bargain in good faith with the designated employee representatives?

National Labor Relations Act (Wagner Act)

60. Ken is a newly hired police officer. He has been assigned to ride along with a more experienced officer to learn about paperwork, how to handle accident scenes, how to deal with domestic disputes, and other duties that he will be expected to perform. The police department that hired Ken is using ____ training.

On-the-job

64. When you call Comcast, the message says, "Your phone call may be recorded for training purposes." Comcast uses recordings to improve interpersonal contact training. Comcast is most likely using...

Role-playing and case discussion groups

57. Perhaps the most important consideration in developing a training plan is to...

Select the content

36. Sprint maintains a computerized spreadsheet of education, skills, experience, and career aspirations of its current employees. This is a...

Skills iinventory

93. During the term of a labor contract, disputes are resolved by...

The grievance procedure

14. Legislation that places constraints on the selection of employees includes...

Title VII of the Civil Rights Act and the Age Discrimination Act

38. If overstaffing is expected, the main options are all EXCEPT which of the following? A. To transfer employees B. To not replace people who quit C. To encourage early retirement D. To limit production E. To lay people off

To limit production

82. Employers are required by law to provide their employees with ____, a benefit.

Workers' compensation

83. ____ created an insurance program to provide income for workers while they recover from on-the-job injuries.

Workers' compensation

45. Recruiters need to keep in mind the employment decision goes both ways, and the perspective employee is selecting a job. One of the best tools for getting a good match between the job and the person filling the job is to...

conduct a realistic job preview

51. Which of the following is a selection technique? A. Tests B. Interviews C. Assessment centers D. Application banks E. All of these choices

All of these choices

19. Harriet has a drinking problem. After a drinking-related incident at work, she sought treatment. Courts are increasingly ruling that her condition is covered under the...

Americans with Disabilities Act

21. Howard has a six month old son. Howard is thankful for the ____ every time he pushes a stroller down a ramp or has more space in a store. The act has helped a broad range of people.

Americans with Disabilities Act

55. The California Highway Patrol Academy has all of its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests, interviews, and simulated work experiences. This is an example of...

An assessment center

54. Selecting managerial employees sometimes involves a specially designed technique called...

As assessment center

56. Which of the following would probably have the highest content validity? A. Assessment center exercise B. Personality test C. IQ test D. Achievement test E. Interview

Assessment center exercise

37. Cole, Inc. has determined that its forecast demand for middle managers is greater than its forecast supply. All of the following would be appropriate actions EXCEPT A. Recruiting B. Extending the retirement date C. Attrition D. Promotion E. Cross-training

Attrition

99. The 3,500 Las Vegas Strip's MGM Grand Hotel workers are represented by the Culinary Workers Union Local 226 and the Bartenders Union Local 165. These are two examples of...

Bargaining units

69. Table 2 is one item out of your performance evaluation. What kind of evaluation device does your company use?

Behaviorally anchored rating scale

84. As Nilu listens, the interviewer talks about the company's on-site child care, health insurance, dental plan, and vacation time. The interviewer is discussing...

Benefits

74. A 360 degree feedback appraisal gets input from the...

Boss, subordinates, and peers

85. Some employers have instituted a(n) ____. This allows employees, within limits, to choose a benefit package that best suits their own needs.

Cafeteria benefits plan

86. Allison and William both started working at the newspaper on the same day. Allison is single. William is married with six children. Allison's benefit package includes extra vacation time and stock options. William takes the minimum vacation time. His benefit package includes dental and medical coverage as well as tuition reimbursements. The newspaper for which Allison and William work obviously offers its employees a(n)...

Cafeteria benefits plan

67. One of the major disadvantages of ranking as an appraisal method is that it...

Cannot be used to compare people in different work groups

88. Mentors within an organization can help map out what areas the individual is most interested in and help the person see what opportunities are available within the organization. This is part of ____.

Career planning

58. The most appropriate training technique for PepsiCo to teach its employees to make ethical decisions would be...

Case discussion groups

98. San Antonio employees in a multitude of occupations are fearful of losing their jobs due to the recent spate of corporate merger, acquisition, and consolidation activity in the region. Employees also are concerned that they are not being paid as highly as their counterparts in other cities. They are interested in joining a union to protect themselves. The next step is to...

Collect employee signatures on authorization cards

91. ____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.

Collective Bargaining

97. Germany's biggest labor union, the I.G. Metall labor union, asked employers for a 6.5 percent increase due to a growth in the German economy. Employers countered with a 2 percent increase. Thus began the ____ process.

Collective Bargaining

73. In human resource management terminology, the bonus that a manager may receive is referred to as...

Compensation

49. A preemployment test that requires applicants to perform the same kinds of tasks as they will actually do on the job will have high...

Content Validity

100. ____ are employees whose contributions to an organization are based on their mental abilities.

Contributory employees

23. Eduardo developed brain cancer. His wife accompanied him to Boston where he received experimental surgery. The ability to leave her job and know that it would be hers when she returned was made possible by the...

Family and Medical Leave Act of 1993

30. You are reading a document with the following information: "Workers will work in an office environment using a computer. Some lifting will be involved but will not exceed five pounds." You are reading part of a job...

Desciption

89. What must happen first before employees can form a new local union?

Employees must become interested in having a union

29. A beer company used ____ to fire an employee for drinking a competitor's beer in public. Courts are increasingly ruling against such a justification for firing an employee.

Employment-at-will

20. Darin, the human resources manager of a local firm, makes sure that the firm is paying men and women the same if they are doing the same job. The legal constraint that he is abiding by is the...

Equal Pay Act

16. The ____ requires payment of overtime to employees who work more than 40 hours per week.

Fair Labor Standards Act

18. Marty works at a call center. Last week he worked 48 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift.

Fair Labor Standards Act

4. A law proposed in Maine planned to deny the minimum wage to welfare recipients in jobs that they take as part of their work requirements. This proposal was in defiance of the...

Fair Labor Standards Act

2. Given the environment in which organizations must function today, which of the following statements about human resource management (HRM) is FALSE? A. HRM should have an imporant place because of the complex legal environment B. HRM should be a part of the strategic planning process C. HRM should be left to line managers because they know their people best D. HRM should be viewed as a means of significantly increasing productivity E. Human capital reflects the organization's investment in attracting, retaining, and motivating an effective workforce

HRM should be left to line managers because they know their people best

1. Those activities directed at attracting, developing, and maintaining an effective workforce are called...

Human resource management

42. Identifying current employees who would like to change jobs is accomplished by...

Internal recruiting

31. The systematic collection and recording of information about jobs in the organization is known as...

Job analysis

78. ____ is used to determine the relative value of jobs within the organization.

Job evaluation

80. Which of the following is NOT a factor that affects the wage-level decision? A. Industry average B. Law of supply and demand C. What other employers in the area are paying D. Job evaluation E. Ability to pay

Job evaluation

33. You are reading a document that says that a job applicant must have a valid driver's license, be a citizen of the United States, and be available evenings and weekends. You are reading a...

Job specification

102. Top managers at GE are highly regarded by other companies. They are frequently approached by executive search firms with information about openings at other companies. The managers are examples of...

Knowledge workers

62. Steve sells traffic signs and tape to municipalities. In his region he has a few affluent communities that order the best items. Carla has even more communities in her region that are affluent, and she sells even more items. If their supervisor does not use some adjustment factor to account for the differences in regions when evaluating the performance of the two workers, the evaluations will exhibit...

Opportunity bias

10. The Age Discrimination in Employment Act...

Outlaws discrimination against workers older than 40

17. Which of the following actions would violate the intent of the Equal Pay Act? A. Refusing to hire women B. Paying a man more than a woman doing the same job because he had worked for the same company longer than she C. Paying a man more than a woman doing the same work simply because he has qualifications she does not have D. Paying a woman less than a man doing the same work because she is the second wage earner in a dual-career family E. Using performance differences as justification for pay differences between men and women doing the same job

Paying a woman less than a man doing the same work because she is the second wage earner in a dual-career family

22. On which basis does current employment law permit an employer to pay different amounts to workers on the same job?

Performance

101. Advantages of contingent workers include all EXCEPT A. Flexibility B. Wage reduction C. Benefit reduction D. Performance improvement E. Reduced need for career planning

Performance improvement

53. Interviews are sometimes poor predictors of success because of...

Personal biases

48. The two basic approaches to validation are...

Predictive and content

50. If you give a paper-and-pencil test to job applicants in your organization and then later do a correlation analysis to determine the relationship between success on the testing device and success on some measure of performance, you are determining...

Predictive validity

27. While some employers are upset by regulations that set the legal limit on how far apart the risers on a ladder can be, OSHA safety standards are intended to...

Prevent on-the-job accidents

63. Which of the following is NOT an objective measure of performance appraisal? A. Number of sales dollars generated B. Number of units produced C. Ranking of coworkers by their superior D. Quality index based on the number of rejects E. Number of sales calls made

Ranking of coworkers by their superior

46. Many college students work as interns over the summers. Some are offered employment upon graduation. Internships can be a(n)

Realistic job preview

70. Jan is an average salesperson. She tends to make her sales quota four out of every five months. Last month she closed the largest sale that her company has ever made in its history. Even though there is no indication that she is now an exceptional salesperson, her supervisor ranked her as one. This is an example of how a ____ error can influence a performance appraisal.

Recency

96. Germany's biggest labor union, the I.G. Metall labor union, threatened to call a strike of industrial and electrical workers in the province of Baden-Wurttemberg, the heart of Germany's automotive and high-tech industries. A binding arbitrator, Hans-Jochen Vogel, was called in to settle the dispute. Like in the United States, this arbitrator...

Rendered a decision that both parties had to obey

35. A commonly used technique for planning specific human resource requirements in higher-level positions is the...

Replacement chart

47. Once the firm has developed a pool of applicants, the next step is...

Selection

103. Spouses of military members used to complain they could not find jobs because they moved every three years with the military. But with the increased demand for ____, some organizations value the ability to make a relatively short-term commitment by hiring military spouses.

Temporary workers

7. Title VII of the 1964 Civil Rights Act is enforced by...

The Equal Employment Opportunity Commission

87. Who is responsible for overseeing the process of forming a local union?

The National Labor Relations Board