Exam 3 Capstone
What percentage of today's Fortune 500 companies are technology companies?
10%
In the Electronic Reserve Reading, The Uncompromising Leader, it states that:
A and B are correct
What is management information systems (MIS)?
A business discipline that deals with the use of information technology (IT)
What is a digital dashboard?
A computer screen that provides tailored, current snapshots of information and trendsx
In the Electronic Reserve Reading, How will you measure your life, it describes culture as:
A powerful management tool
What is information technology (IT)?
A set of tools that help you work with and process information
What is the difference between a social networking site and a social networking system?
A social networking site is a virtual place to socialize; a social networking system is the tools that link you to people
Which of the following is a potential risk of outsourcing?
All of the above.
In the Electronic Reserve Reading, The necessary art of persuasion, it states that effective persuasion involves:
All of these
Organizational change:
All of these
Quality of information can be measured by:
All of these
Which of the following messages contain ambiguity?
All of these contain ambiguity.
Which SDLC phase is performed with both internal software development and outsourcing?
Analysis
Your student ID is an example of a________
Attribute
Which of the following is NOT true in regard to the acculturation process?
Better educated people have a harder time
Which of the following is NOT an example of communication context?
Bob laughed at the joke.
In the Electronic Reserve Reading, Are you having trouble keeping your operations focused, it identifies mistakes of companies which include
Both recognizing the magnitude of political tensions and how to better share information between units
In the Electronic Reserve Reading, The Uncompromising Leader, it states that:
Building a better world is important
Cedric is an employee of Zeus Electronic Consulting. Zeus provided Cedric with a laptop computer for use at work and while he was traveling on company business. Cedric usually kept the computer at home when he was not using it at work. Zeus has an announced policy of monitoring employees' use of computers, including their accessing the Internet. Upon hiring, each Zeus employee was informed of the company's monitoring efforts through training and an employment manual. They were also reminded that the computers were company-owned and not to be used for illegal activities. While monitoring Internet usage, Zeus discovered that Cedric had been using the computer to access child pornography. The IT department at Zeus notified the FBI about Cedric's activities. At the request of the FBI, Zeus retrieved the computer from Cedric and turned it over to the FBI.
Cedric's 4th amendment rights have not been violated because permission to search was obtained from Zeus, a third party who possessed common authority over the computer.
________ are persons who act as catalysts and assume the responsibility for managing change activities.
Change agents
If your student information had two different birth dates for you, your data would not be considered _____.
Clean
What is business intelligence or BI?
Collective information about a business' customers, competitors, partners, environment, and operations
When business intelligence is focused on the external competitive environment, it is known as _____.
Competitive intelligence
The IT ____ within an organization will determine the philosophical approach to IT development, deployment, and usage.
Culture
What is the term for raw facts that describe a particular phenomenon?
Data
What is the difference between data administration and database administration?
Data administration focuses on strategic management whereas database administration focuses on operational issues
What is the difference between data and information.
Data is unprocessed and will turn into information once it is processed.
What is information?
Data that has a particular meaning within a specific context
Which of the following is not a main reason behind the rapid growth of the outsourcing industry?
Decreasing economy
When a business is analyzing its technology needs, it should follow a series of steps. Which of the following is not one of these steps?
Determine the type of technology that employees are comfortable working with
In the Electronic Reserve Reading, How will you measure your life, it notes that many people:
Do not know the purpose of their life
What type of technology is needed to support integrated collaborative work environments, knowledge management, social networking, e-learning, and open-source collaboration?
E-collaboration
______________________ is the process through which you learn your native culture.
Enculturation
Seeing a situation as your partner does is an example of:
Engaging in Productive Communication and Conflict Resolution
Which type of software dominates the supply chain management (SCM) environment?
Enterprise resource planning
"Always express your emotions" is a guideline for achieving "emotional happiness."
FALSE
According to the Electronic Reserve Reading, Boss, I think someone stole our customer data, Mr. Coghlan notes that the interests of the stakeholders when a breach of data occurs are quite simple and similar in nature to one other.
FALSE
According to the Electronic Reserve Reading, Boss, I think someone stole our customer data, Mr. Foley notes that coordination with law enforcement personnel is not important when a data breach occurs and a company should rush into a public announcement of the data breach even if the criminals who stole the information will disappear.
FALSE
According to the Electronic Reserve Reading, Boss, I think someone stole our customer data, Mr. Foley notes that most victims of data theft become victims of identity theft.
FALSE
According to the Electronic Reserve Reading, Boss, I think someone stole our customer data, there is not much of a black market for personal information such as bank account information and social security numbers.
FALSE
BI allows you to organize data; information allows you to analyze internal and external data collected over a long period of time.
FALSE
Culture is passed from generation to generation genetically.
FALSE
E-collaboration and culture have not been influenced by social networking or knowledge management tools.
FALSE
Experts agree it is healthy to express all of our emotions.
FALSE
Gender is determined by biology while sex is shaped by society.
FALSE
Goal setting is important for short term but not long term objectives.
FALSE
In describing your feelings, it is important to use "you messages" instead of "I-messages."
FALSE
In the Electronic Reserve Reading, Are you having trouble keeping your operations focused, it states that positive and negative spillovers of information should be encouraged.
FALSE
In the Electronic Reserve Reading, The necessary art of persuasion, it states that persuasion exercised constructively and to its full potential amounts to deception.
FALSE
Information is a key resource, however its management of that information is not very important.
FALSE
Information ownership in an organization is not a concern.
FALSE
It is crucial to understand that technology drives business.
FALSE
Key technologies are more important than deciding which business strategies you are going to use.
FALSE
The IT structure determines the culture within an organization.
FALSE
The melting pot is a more accurate metaphor for cultural diversity in the U.S. than the salad bowl.
FALSE
The primacy-recency effect tends to heighten the accuracy of perception.
FALSE
The tendency to infer that a person has many positive attributes based on the belief that he or she has some positive qualities is called the pygmalion effect.
FALSE
True or False: It is easy and comfortable to take risks in a relationship.
FALSE
True or False: Nonverbal messages can only help you to communicate positive emotions.
FALSE
True or False: Solutions that are reached after an argument often integrate easily into normal behavior.
FALSE
True or False: The acronym REPAIR stands for Recognize, Engage, Pose, Affirm, Integrate, Review.
FALSE
Verbal messages act independently of nonverbal messages.
FALSE
When Arlene is aggressive toward Ben, Ben is aggressive right back. This is an example of a complementary relationship.
FALSE
When emotions, it is important to avoid getting too specific.
FALSE
When managers initiate and oversee new projects that will improve their organization's performance, they are acting in the capacity of an entrepreneur, which is an example of an informational role.
FALSE
When managing anger, SCREAM stands for Self, Context, Restraint, Effect, Aftermath, and Meaning.
FALSE
A U.S. media company is paying a Canadian company to do its help desk support. This would be an example of offshore outsourcing
False
A database actually consists of three parts: information, the logical structure of that information, and tables.
False
According to the Electronic Reserve Reading, Boss, I think someone stole our customer data, Mr. Lee notes that how you react to a breach of information security is not very important.
False
Business intelligence supports the capturing, organization, and dissemination of knowledge throughout an organization.
False
In the Electronic Reserve Reading, How will you measure your life, it states the most powerful motivator for finding happiness is money.
False
In the electronic Reserve Reading, How Pixar fosters collective creativity, it notes that creative organizations cannot measure or analyze their processes and it makes it difficult for them to improve.
False
Individuals handle stress in roughly the same way.
False
Interpersonal competence is universal across cultures.
False
Picturing yourself scoring in a basketball game will make you less likely to score; you'll focus more on the picture and less on your performance.
False
True or False: Posing possible solutions is the fourth step in relationship repair.
False
When expressing emotions, it is important to avoid getting too specific.
False
A ______ IT structure develops from decentralized IT functional units; these units support an individual department or functional area.
Fully -integrated
In the Electronic Reserve Reading, How will you measure your life, it states that management practiced well:
Helps others to learn and grow
According to the Outsourcing Research Council, which business function is the top outsourcing area for many contemporary companies?
Human Resources
Critical thinking:
Includes listening
A complete picture of customer ages is an example of _____.
Information
Your overall GPA is an example of _____.
Information
Compared to the agricultural age where the work force focuses on the production of food, we now work in the _____ age where the focus has shifted to the production of knowledge.
Information age
We are now living in the ________ when most workers focus on the production of knowledge in their jobs.
Information age
What is the difference between information and business intelligence (BI)?
Information is about a specific situation; business intelligence is about internal and external conditions and how they will affect strategy
A key consideration in today's business environment is ______ or the assigning of responsibility for ensuring the quality of information.
Information ownership
Which type of online environment supports virtual teams and the online activities they complete?
Integrated collaboration environments (ICEs)
Which of the following is NOT a characteristic of complementary relationships?
Interactions are based on personally established rules.
Relationship repair comes through two channels. These are:
Interpersonal and Intrapersonal
Which of the following statements is not true with regards to an RFP?
It determines budgets for schedules and costs
In the Electronic Reserve Reading, The necessary art of persuasion, it states that:
It involves phases of discovery, preparation and dialogue.
Which of the following is an IT system that supports the capturing, organization, and dissemination of knowledge?
Knowledge management system
In the Electronic Reserve Reading, How will you measure your life, it states that a short term perspective:
Leads to troubles
What does it mean to live in the "digital age"?
Living, working, learning, and playing in a digital world
Which of the following is NOT a similarity between computer-mediated communication and face-to-face communication?
Messages are permanent.
If your U.S.-based company were to hire a vendor from Mexico city, you would be using _______ outsourcing.
Nearshore
Should a business' decisions about its technology drive its business strategy?
No, business strategy should drive decisions about its technology
In the Electronic Reserve Reading, The Uncompromising Leader, it states that can keep perspective if they:
None of these
What is the trend called when a U.S. company outsources IT functions to other countries?
Offshore outsourcing
If your U.S.-based company were to hire a vendor located in New York City, you would be using _____ outsourcing.
Onshore
In the Electronic Reserve Reading, How Pixar fosters collective creativity, it notes that:
People are more important than ideas
The perceptual process in which you're more influenced by what you sense first or last is ______________________
Primacy-recency.
Hubert is unclear about his duties on the new project and feels stressed with the role ambiguity. He has decided to simply put off the project and dedicate himself to other tasks. Which of the following best describes the effect of Hubert's stress?
Procrastination is a psychological symptom of stress.
What is data?
Raw facts that describe some phenomenon
The goal of most businesses is to ____ its customers' buying power
Reduce
Rosalie is an employee of High & Mighty. She uses her company computer to check her personal email. In particular, Rosalie reads email from her sister, who is a stay at home mom who takes care of Rosalie's two children in addition to her own. Rosalie and her sister communicate social messages such as when Rosalie will pick up her children. Rosalie gets an email from her sister. She opens it and finds a link to a joke with a pornographic picture embedded in the message. Rosalie is called into her supervisor's office and reprimanded for violating the company's policy against accessing pornography.
Rosalie has no cause of action against High & Mighty because she has no reasonable expectation of privacy regarding her personal email when she uses the company's computer.
If you were constructing a legal document for your software vendor that stipulated needed requirements, schedules, costs, acceptance criteria, and assessment metrics, what would you be creating?
Service level agreement (SLA)
According to the authors, which information technology will change the face of business with respect to finding and making new contacts and facilitating learning?
Social networking and e-learning
Paul is miserable and stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects, therefore he's working with less qualified and new contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat and every day they are able to laugh over lunch about their new managerial impotence. ________ is helping Paul handle his stress.
Social support
Which type of application requires that you know the physical location of information before you are able to access it?
Spreadsheets
________ is when a person is faced with a challenge that is related to what that person wants to have or do, and he or she isn't sure exactly what the end result will be, but regardless of the outcome, it is perceived as important.
Stress
A U.S. bank doing onshore outsourcing of some of its work is using another U.S. company.
TRUE
A better strategy for handling anger is to reduce it rather than vent it.
TRUE
A critical thinker is someone who uses specific criteria to evaluate reasoning, form positions, and make decisions.
TRUE
A data warehouse is a logical collection of information gathered from many different operational databases used to create business intelligence that supports business analysis activities and decision-making tasks.
TRUE
According to the Electronic Reserve Reading, Boss, I think someone stole our customer data, Mr. Foley notes that lawsuits result from companies who go to the public about a data breach and do it poorly.
TRUE
According to the Electronic Reserve Reading, Boss, I think someone stole our customer data, Mr. Foley notes when a company discovers a data breach they should reduce the risk for future thefts by closing any data-transaction loopholes if it will not interfere with Secret Service investigation.
TRUE
An argument and an explanation are the same thing.
TRUE
An average person interfaces with 250 computers on a daily basis.
TRUE
An e-collaboration system supports integrated collaborative work environments, knowledge management, social networking, e-learning, and open-source collaboration.
TRUE
Arguments over the content dimension of a message are easier to resolve than arguments concerning the relationship dimension.
TRUE
Business intelligence is knowledge about your customers, your competitors, your partners, your competitive environment, and your own internal operations.
TRUE
E-business trends include M-commerce and push technologies.
TRUE
Employees have a reduced expectation of privacy in the workplace and electronic monitoring by employers is generally allowed if notice is provided to the employees.
TRUE
Enculturation helps develop ethnic identity, which can help protect an individual against discrimination.
TRUE
Enculturation is the process through which you learn the culture into which you are born.
TRUE
Globalization and economic pressure are two areas managers much deal with, and are constantly changing
TRUE
In the Electronic Reserve Reading, Are you having trouble keeping your operations focused, it states that growth can dull the operational edge of a company.
TRUE
In the Electronic Reserve Reading, How Pixar fosters collective creativity, it notes that when people get over the embarrassment of showing work in progress, they become more creative.
TRUE
In the Electronic Reserve Reading, How will you measure your life, it states that the marginal costs of doing something wrong can be ignored in the right circumstances.
TRUE
In the Electronic Reserve Reading, How will you measure your life, it states that the yardstick for your life should be to help other people.
TRUE
In the Electronic Reserve Reading, The Uncompromising Leader, it states that holding the center works best with a shared purpose across the company.
TRUE
In the Electronic Reserve Reading, The necessary art of persuasion, it states that it is important to remember to match your emotions to your audience's emotions.
TRUE
Information cleanliness and strategic management support are important considerations for information ownership in an organization
TRUE
Information cleanliness and strategic management support are important considerations for information ownership in an organization.
TRUE
Much of the monitoring that occurs today in American firms is surveillance by by design or by default.
TRUE
Some organizational cultures can be strong while others are weak:
TRUE
Surveillance by design occurs where the entire purpose of the technology is to collect information, and generally, the user is aware of the purpose.
TRUE
Technology allows for greater invasions of privacy by the employer but also allows for additional misdeeds by employees.
TRUE
The reason everyone needs to know about technology is because almost every business in every industry is using technology today.
TRUE
The self-serving bias leads us to take credit for the positive and to deny responsibility for the negative.
TRUE
True or False: Cherishing behaviors are a way by which you affirm the other.
TRUE
True or False: Cherishing behaviors are those small gestures you enjoy receiving from your partner.
TRUE
True or False: It is up to the individual to recognize and choose to break an unproductive communication cycle.
TRUE
True or False: Nonverbal messages can complement a verbal message by adding nuances of meaning to the message.
TRUE
True or False: Understanding the ideas of punctuation and that communication is circular is essential for relationship repair.
TRUE
True or False: You can use nonverbal messages to detect deception in others.
TRUE
True or False: You can use nonverbal messages to signal dominance and status.
TRUE
Management information systems (MIS) focuses on which of the following?
Tasks related to information processing and management
Interpersonal skills include:
Team building
Which of the following is most likely to be a belief held by a successful manager?
Technical skills are necessary, but insufficient alone for success.
Which of the following is the least important resource within MIS?
Technology
Why do we consider technology invasive?
Technology is an integral part of our personal, as well as our professional, lives
In the Electronic Reserve Reading, How Pixar fosters collective creativity, it states that:
The brain trust has no authority
Which of the following is the LEAST ambiguous?
The sentence, "I'll be there in five minutes."
In the Electronic Reserve Reading, How will you measure your life, it notes that when people are acting in an abusive, arrogant, or demeaning manner:
They lack self-esteem
An argument consists of ___ basic components.
Three
What is the objective of business intelligence (BI)?
To provide timely and quality information to decision makers.
The structure of IT develops from the culture within that organization and can develop into what type of approach?
Top-down silo, matrix, or fully-integrated
Darwin believed that expressing anger can increase it
True
Flexibility is very important when conveying your emotions.
True
For businesses, use of technology helps gain competitive advantages.
True
People who are poor senders and receivers of emotions are likely to have relationship problems.
True
The logical view of information focuses on how you arrange and access information to meet the needs of the business.
True
True or False: If partners address relationship problems by utilizing productive conflict resolution strategies, the relationship might emerge stronger and healthier.
True
True or False: Looking sad can be used as a nonverbal message to please excuse failure,
True
True or False: Nonverbal messages are crucial for expressing emotions - both revealing and hiding
True
True or False: Nonverbal messages help manage impressions
True
Which of the following is NOT a guideline for dealing with someone who is grieving?
Try to help the person focus on the bright side.
If you were viewing information from different perspectives, you would be ______
Turning the cube
What term is used to describe the personality of an individual who is aggressively involved in an incessant struggle to achieve more and more in less and less time?
Type A personality
An example of change in competition is ________
U.S. manufactured Toyota vehicles
Which of the following is NOT true in relation to culture?
Understanding cultures means accepting the cultural beliefs of other cultures.
____ attribute tells us about the credibility of the information.
Validity
Which of the following is true in relation to the ventilation hypothesis?
Venting anger can actually make you feel angrier.
Effective nonverbal communication enhances the following except:
Vocabulary
______ solutions often cause resentment and hostility to foster.
Win/Lose
How is outsourcing different from developing software internally?
With outsourcing, you turn over design, development, testing, implementation, and maintenance to an outside organization
Which of the following terms is used to define all the steps or business rules, from beginning to end, required for a business process?
Workflow
Do businesses use social networking systems?
Yes, to connect to influential people from outside your immediate environment or organization
What option is available to you with outsourcing?
You can outsource each of these options
All of the following are suggestions about how to increase accuracy in interpersonal perception EXCEPT
accept uncertainty.
All of the following are good ways to improve intercultural communication EXCEPT
accepting that deep down, all humans are alike.
Nonverbal communication can be used to manage impressions to foster
all of the above.
Cherishing behaviors should be:
all of these
Nonverbal messages can be used to:
all of these
Which of the following affect impression management?
all of these
The principle of _____________________ states that messages often have more than one meaning.
ambiguity
In order to use the critical thinking process to evaluate another's opinion you must know his/her _____________.
argument
Anne made sure she dressed professionally, shook hands firmly, and spoke confidently at the meeting. She was demonstrating how nonverbal messages can be used to manage impressions in order to
be followed.
Rubbing your nose when you get angry, having a peculiar body odor, fight strategies, and repressed experiences are all examples of the
blind self.
Which of the following is NOT an element of credibility?
comprehension
When you lean forward to ask a question you are using nonverbal communication to _________ the verbal message.
control
The primary or dominant values that are accepted throughout the organization are known as ________.
core values
According to the goal - setting theory of motivation, highest performance is reached when goals are set to which level?
difficult but attainable
The macro view of culture that gives an organization its distinct personality is its ________ culture.
dominant
If the information goes up in the organization the level of details goes ____.
down
Political uncertainties, economic uncertainties, and technological change are examples of which category of potential sources of stress?
environmental
A commitment to the ways and beliefs of your culture is termed
ethnic identity.
If one is not careful, ethnic identity can lead to
ethnocentrism.
Which of the following should you NOT do when responding to the emotions of others?
evaluate the other person's feelings
Self-handicapping strategies serve the purpose of
excusing failure.
A strong culture can act as a substitute for which of the following?
formalization
All of the following could be included in a description of culture EXCEPT
genetic similarity.
Reggie is well-dressed, friendly and on-time to his job interview. Therefore, the interviewer also assumes he is intelligent and capable. This is an example of the _____________________
halo effect.
Alessio's boss doesn't care whether Alessio works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture best describes this aspect of Alessio's job?
high outcome orientation
All of the following are true of punctuation EXCEPT that
it isn't an important skill in conflict management.
All of the following are true about the transactional process of interpersonal communication EXCEPT
it's a linear process
Jose is a manager for a manufacturing company in which managers are expected to fully document all decisions, and it is important to provide detailed data to support any recommendations. Which characteristic of organizational culture best describes this aspect of Jose's job?
low risk taking
The goal of critical thinking is to _______________.
make responsible choices and rational conclusions
Using covert influence to overcome resistance to change is called ________.
manipulation
An example of change in the nature of the work force is an increase in ________.
more cultural diversity
Veronique mistook Callie's friendly attitude and politeness for genuine liking and friendship, perhaps because she was looking for a friend at that time. When you see what you went to see, this is called:
perceptual accentuation
Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.
personal
Which of a manager's primary functions requires the manager to define an organization's goals, establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities?
planning
Poking someone on Facebook serves the purpose of to
relate.
Laura was often late to work and didn't get along well with her supervisor. When the cash register came up 100.00 short, Laura was blamed. The _____________________ could be the reason she was accused.
reverse halo effect
All of the following are sources of organizational resistance to change except ________.
security
Whenever Jane is successful she takes full credit for what has happened, but whenever she is unsuccessful she attributes her failure to bad luck or blames one of her fellow employees. She is guilty of ________.
self - serving bias
If you believe you're going to score an "A" on a test, you may start studying more, which in turn may lead to that high grade. This would exemplify the _____________________
self-fulfilling prophecy.
What is generally considered to be the single best thing that managers can do to improve performance?
set specific, challenging goals
In a _____________________ relationship, the two individuals mirror each other.
symmetrical
In regard to expressing emotions, "owning feelings" means
taking responsibility for your feelings.
Managers need to have three essential skills in order to reach their goals. What are these skills?
technical, human, and conceptual
The belief that expressing anger is healthier than bottling it up is called
the ventilation hypothesis
Who sets MBO objectives?
they are set jointly by superior and subordinate
Which of the following is NOT a purpose of communication, according to Chapter 1?
to adjust
Communicating strategy goes from ___ of the organization to the __ of the organization.
top, bottom
"You never get a second chance to make a first impression" exemplifies the principle of
unrepeatability
