Exam 3 Ch 14

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation. a. True b. False

A

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. True b. False

A

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective. a. True b. False

A

As a general rule, large teams makes it harder to interact and influence others. a. True b. False

A

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity. a. True b. False

A

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms. a. True b. False

A

Norms begin to develop in the first interactions among members of a new team. a. True b. False

A

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity. a. True b. False

A

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called: a. free riding. b. reduced commitment. c. power realignment. d. the costs of coordination. e. self-directed team.

A

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance. a. True b. False

A

Team cohesiveness does not necessarily lead to higher team productivity. a. True b. False

A

The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high; high b. high; low c. low; high d. low; low e. low; medium

A

Virtual and global teams are particularly prone to communication breakdowns. a. True b. False

A

Which of the following statements is true? a. Morale is higher in cohesive teams. b. Productivity is lower in cohesive teams. c. Satisfaction is lower in cohesive teams. d. Morale always suffers in cohesive teams. e. Absenteeism rates are substantially higher with cohesive teams.

A

_____ refers to performance and the quality and quantity of task outputs as defined by team goals. a. Productive output b. Satisfaction c. Commitment d. Capacity to adapt e. Norms

A

A task force is sometimes called a(n): a. vertical team. b. cross-functional team. c. command team. d. special-purpose team. e. executive team.

B

Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n): a. critical event. b. explicit statement. c. experiential carryover. d. implied norm. e. accommodation.

B

Effective virtual team leaders use technology to build relationships through all of the following ways, except: a. bring attention to and appreciate divers skills and opinions. b. scrutinize electronic communication patterns. c. use technology to enhance communication and trust. d. ensure timely responses online. e. manage online socialization.

B

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing? a. Lots of informal interaction b. Participation by all team members c. Task accomplishment d. Goal achievement e. Disbanding the team

B

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team. a. horizontal b. functional c. self-managed d. special-purpose e. social

B

Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow

B

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and: a. cohesiveness. b. satisfaction. c. commitment. d. leadership. e. norms.

B

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations. a. Critical events b. Primacy c. Carryover behaviors d. Explicit statements e. Recency

B

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice? a. Using technology to build relationships b. Shaping culture through technology c. Monitoring progress and rewards d. Administering rewards e. Using global teams to develop technology

C

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest? a. She should waste little time; get the team focused on the task. b. She should help the team clarify roles and responsibilities. c. She should allow time for team members to become acquainted with one another; allow for informal social interaction. d. She should let someone else worry about this since she is the leader. e. She should propose to disband the team.

C

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role? a. Harmonize b. Seek information c. Initiation d. Reduce tension e. Compromise

C

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity? a. Vertical b. Command c. Special-purpose d. Cross-functional e. Functional

C

All of these behaviors are consistent with the role of a task specialist, except: a. seek information. b. initiation. c. summarize. d. compromise. e. energize.

D

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior? a. Compromise b. Follow c. Reduce tension d. Harmonize e. Summarize

D

The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high; high b. high; low c. low; high d. low; low e. low; medium

D

The forming stage of team development is characterized by: a. the establishment of order and cohesion. b. cooperation. c. problem solving. d. orientation. e. conflict.

D

All of the following are common dysfunctions of teams, except: a. lack of trust. b. avoidance of accountability. c. fear of conflict. d. lack of commitment. e. results orientation.

E

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the problem b. Focus on interests c. Generate many alternatives for mutual gain d. Insist that results be based on objective standards e. Keep the demands at the center

E