EXAM 3 MAN 3025

Interorganizational

A manufacturer of small gaskets realized it could not produce enough to fill the order from one of its customers and called to tell the customer the order will be delayed. This angered the organization that needed the parts for its own manufacturing process, and it demanded the parts be sent immediately. Which type of conflict occurred between the manufacturer and the company it was supplying?

Organizational behavior modification

A number of employees at Sweetie Pies bakery have been coming in to work late, which disrupts scheduling and overall productivity. The managers introduced a reward schedule based upon punctuality, providing rewards for individuals and to the staff each month without tardiness. What technique is Sweetie Pies bakery using?

Make a decision and announce it.

According to Tannenbaum and Schmidt's leadership continuum, what is a manager who uses the strongest level of boss-centered leadership likely to do?

Flexible

According to the Michigan studies, which trait does Likert find most consistent with employee-centered leader behavior?

Interrole

Andrew has been working a lot of hours at work in order to be caught up before leaving for vacation. Just before leaving for vacation, his boss texted him and asked him to review a report once more before sending it to a client. Andrew reviewed the report while on the airplane, but his spouse was annoyed. Which type of conflict is Andrew experiencing?

Decoding

Apoorva has sent her team a message on the new customer specifications. When her staff reads and interprets her message, which part of the communication process is occurring?

Semantics

At the quarterly company meeting, the CEO spoke repeatedly about the importance of return on investment. His purpose was to underscore smart budget decisions, wise investments, and taking advantage of opportunities to grow the business in a way that would reward all employees. However, the employees understood the term to mean that budget would be cut and resources reduced to increase profits for shareholders and senior management. This scenario illustrates what organizational barrier to communication?

A grapevine

Dajhia heard rumors about an upcoming merger that she knew, as a person on the team looking into the potential merger, were incorrect. She decided to write a memo to her employees dispelling the rumors. Which of the following types of communication was Dajhia responding to?

structure is high and the degree of formality is high

Directive leadership is less effective when _____.

Noise

During class today, Zereth's professor is talking about the upcoming exam, but Zereth is having a hard time paying attention because she has a bad cold. What is causing the failure of communication between Zereth and her professor?

Security

Even though he is only 25 years old, Manoj saves 10 percent of his pay in the company-sponsored pension plan so that he can enjoy a worry-free retirement. Which of the following levels on Maslow's hierarchy is Manoj striving for in retirement?

Performing

Grant and his team have been made aware of a problem at a customer site. They are working together to find a solution and are focused on the problem at hand. Which stage of development has the group reached?

Intergroup

Harmony School received a federal technology grant. The science department wants to use the funds to buy new computers and software to enable the department to run virtual labs. The administrative staff thinks the funds should be spent on a new intranet and office support software. Which type of conflict does this represent?

Going beyond ordinary expectations

How can transformational leadership be defined?

Relationship orientation

In the LPC measure, what does a high score reflect on the part of the leader?

poor listening skills

Individual barriers to communication include _____.

The channel

Junhua needed to share new and sensitive information with his staff. He decided the most effective way to share this information was to hold a meeting. In the context of the communication process, what will the meeting be considered as?

Power

Kamiya has a strong desire to be influential in her group and to control what goes on in her environment. Which type of needs would Kamiya be considered high in?

Kamiya is sounding out potential reactions before making decisions.

Kamiya has been asked to determine how to best manage the cost of benefits for her organization. She asks three of her employees, Jewel, Darian, and Ahmed, to offer suggestions on this issue to her. She chose these three specifically because she knows they are key people in the grapevine. How is Kamiya using the grapevine to her advantage?

the out-group

Marvin has 12 subordinates on his work team. He gives extra responsibility and privileges to Ilene, Jay, and Ira. The other nine members of the team receive much less of Marvin's time and attention. According to the LMX model, those other nine members are _____.

Coercion

Nancy tells her staff that they must finish their project by the end of the day, even if that means working until midnight. When Pallavi told Nancy she had a meeting and could not stay, Nancy said she would do her best to have Pallavi fired if she did not stay. Which type of power does Nancy rely on?

individualizing the reward system

New approaches to performance-based rewards include _____.

Interpersonal problem solving

Nila and Manoj cannot agree on the best way to handle a customer complaint. This customer has been a good customer for Nila in the past, and while she is training Manoj to take over this customer account, she does not agree with how he always manages them. Their manager has decided to sit down with both of them together to see how to best resolve this customer complaint. Which type of conflict resolution is their manager using?

Relatedness

Nour enjoys her job and meeting new people. She is also very good with new clients because she makes them feel at ease. According to the ERG theory of motivation, what does Nour rate highly in?

Having preconceptions about topics

Olesia is trying to improve her listening skills so she can become a more effective listening. Which of the following will inhibit her ability to listen effectively?

intrarole conflict

Petra works for human resources in the staffing department. The department manager she supports has seven open positions and wants them filled now. However, the division manager has told Petra they plan to start reducing staff within the next month and not to fill any open positions. Petra is likely experiencing _____.

Promoting a strong sense of culture

Polani knows that employees talk about work even when they are not working. Every quarter, Polani arranges an offsite event for her employees. They relax, socialize, talk about what is happening around town, and even work on occasion. What is Polani hoping to promote by including employees in social gatherings?

Empowerment

Rabeya gives her employees a lot of freedom as to how they get their work done and the goals they set for themselves. She also allows them to make decisions that will allow them to resolve issues that arise. What does Rabeya use to motivate her employees?

Ethical

Ramon was recently hired as the president and CEO of a fledgling company in the emerging solar battery technology industry. He is joining the company in the wake of a scandal that toppled the former management team. An external audit revealed that the previous organizational leaders had misappropriated grant money received from the U.S. government. Ramon has been hired to restore the government's faith in the company and to establish a culture of moral integrity within the firm. Which leadership skills will be important for Ramon in this position?

Reward

Raul is preparing performance reviews and salary increase suggestions for his staff, which he will then submit to his manager for approval. When determining praise and recognition, which type of power will Raul need to use?

He should try to determine the nature of Lupita's problem.

Recently, Lupita has not been performing as well at work as she used to. She has been showing up to work late and claims the work simply is boring and unfulfilling. What should Lupita's manager do to strengthen Lupita's performance?

by its own members

Rocky, Natashia, and Borov meet once a week over lunch to discuss volunteer efforts in the community. This is an interest group, which means that the group was formed _____.

intrasender conflict

Sabine's job involves assisting in the preparation of marketing materials. Yesterday, Sabine's manager told her that the A-0x line is the highest priority, and that the spec sheet needs to be done by the end of the week. This morning, her manager told Sabine to drop everything she is working on to focus on in-house training materials to help launch the new promotion of the A-1x line. Sabine will likely experience _____.

Problem-solving team

Sushil is the director of human resources and is meeting with several division level managers to plan staffing for the new product launch. Which type of team is Sushil a part of?

interpersonal problem solving

The confrontational approach to conflict resolution, which brings parties together to confront the conflict, is called _____.

effectively managing the number of messages sent

The sender or receiver can take steps to ensure that overload does not occur by _____.

group goals

Tim feels strongly about rescuing stray dogs and cats. He joined Save Our Furry Friends, a local animal activist group, to support that cause. He does not enjoy participating in the group's fundraising or social events, but he does give donations regularly. The main reason Tim joined the group is for _____.

norm variation

Tredwell Industries has a dress code. Men are expected to wear sport shirts, slacks, and dress shoes. However, on Thursdays, the marketing manager plays golf in the morning and then comes to work in the afternoon in khakis, a polo shirt, and sneakers. This is an example of norm _____.

intergroup conflict between customer service and production

Tredwell Industries has initiated a new system that sends feedback from customer service to the product development team. When possible, the feedback is incorporated into new product design, and customer service is notified of the team's contribution. When the suggestions are not practical or appropriate, an explanation is sent to the customer service team so they know that the concern was addressed and can understand why it was not incorporated. This new system should decrease _____.

incentives

TruTech wants to reward employees for outstanding performance, however the reward needs to be a one-time reward based on the specific level of performance. TruTech should consider using ____.

Impression management

What is a direct and intentional effort by someone to enhance his or her image in the eyes of others?

The approach should change depending on the situation.

What is the premise of Vroom's decision tree approach to leadership?

management by wandering around

When United Airlines CEO Scott Kirby travels, he makes a point of talking to flight attendants and other passengers to gain continuous insights into running the business more effectively. This is an example of _____.

When rewards occur on a real-time basis

When are individual incentive pay plans most effective?

Traditional approach

Which approach to motivation is based on the premise that managers know more about the job than workers and therefore should be paid more?

Telecommuting

Which of the following allows employees to spend part of their time working offsite, usually at home?

Employees select the hours they work.

Which of the following best describes flextime?

Availability of feedback

Which of the following is a task characteristic that may neutralize or substitute for leadership?

Punishment

Which type of reinforcement would a speeding ticket be?

They are a source of satisfaction for many

Why are positive interpersonal relations in an organization important?