Exam 3 Practice Quizzes

Which of the following statements about résumés and job application forms is true?

Employee-related laws apply to job application forms and résumés.

Which of the following is NOT a characteristic of functional departmentalization?

Functional departmentalization produces managers with broader experience and expertise.

Which of the following statements about social loafing is true?

The consequences of social loafing include a loss of efficiency.

Which of the following statements about team development is true?

The growth stages are forming, norming, and performing.

Which of the following statements about job validation tests is true?

Validation refers to the process of determining how well a selection test or procedure predicts future job performance.

Which of the following statements about using 360-degree feedback is true?

With the 360-degree feedback approach, feedback comes from four sources.

Functional departmentalization ____.

allows work to be done by highly qualified specialists

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?

background checks

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ____.

bona fide occupational qualifications (BFOQs)

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.

bona fide occupational qualifications (BFOQs)

The achievement of stretch goals is made easier when the team members have ____.

bureaucratic immunity

How are organizations using teams to help increase customer satisfaction?

by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements

An international distribution company has a shipping division, a warehouse division, a computer hardware and software distribution center, as well as, a marketing research department, a human resources department, and an accounting department. A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with ____.

chain of command

According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.

cognitive ability tests

Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds' teams are using ____.

cross training

A leading coatings and paints manufacturer established a team that resulted in a significant increase in plant availability and a decrease in plant downtime. Previously, the plant had lost considerable time daily because the assembly line had to be cleaned whenever the production schedule called for a different color, etc. to be produced. This team, which was composed of employees from several different departments, exemplifies a(n) ____.

cross-functional team

The ____ is purposefully composed of employees from different functional areas of the organization.

cross-functional team

In the stages of team development, a team moves from growth to decline during the ____ stage.

de-norming

An Indian Catholic Cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ____.

decentralization

Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?

defamation lawsuits

As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____.

departmentalization

Team norms in an organization can create ____.

e. all of these Answers: a. stronger organizational commitment b. more trust in management c. negative behaviors, such as breaking rules d. increased job satisfaction

When teams are used properly and in the right settings, work teams can ____.

e. do all of these Answers: a. help organizations respond to specific problems and challenges b. dramatically improve company performance c. instill a sense of vitality in the workplace that is otherwise difficult to achieve d. increase customer satisfaction and service quality

Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used ____ to allow its employees to gain a feeling of intrinsic motivation.

empowerment

Which of the following is an advantage associated with the use of project teams?

flexibility reduction or elimination of communication barriers increased cooperation among separate departments faster design process ALL

Which of the following types of departmentalization does NOT have a problem with the duplication of resources?

functional

____ is the process of finding, developing, and keeping the right people for the company.

human resource management

Which of the following is an example of an objective performance measure?

input/output measures

The chain of command ____.

is described by none of these

A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

job analysis

Which of the following training methods is most appropriate for imparting information or knowledge to trainees?

lectures and planned readings

Because of problems associated with conflicts over schedules, budgets, and available resources (including employees), ____ departmentalization often evolves from a simple form to a more complex form.

matrix

Which of the following is an approach to managing interorganizational processes?

modular organizations

Roughly 70 percent of all reengineering projects fail because ____.

of how the process affects people in the workplace

One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia use what type of pay plan?

piecework

A producer of mobile aerial work platforms rewards employees for the number of basic skills they can perform rather than for the jobs to which they are assigned. Prior to initiating this system, pay increases were based on a merit system. The merit system is still in effect; however, the new program emphasizes continued acquisition of new skills. The company uses ____.

skill-based pay

Like most large U.S. hospitals, University Health Care System spends an enormous amount on patient supplies. The hospital has more than 15,000 individual products that are purchased on a routine basis. Its purchasing manager instituted a hospital-wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in ____.

standardization

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

work sample tests

Chapter 10

--------

Chapter 9

---------

Chapter 8

----------

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers.

Which of the following is a useful guideline for successful management of virtual teams?

Keep team interaction upbeat and action-oriented.

Which of the following statements about federal employment law is true?

The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.

Novo Nordisk is a European manufacturer of pharmaceuticals. An employee , Rikke NedergaardBischoff, who is a clinical-development scientist, contends that Novo upholds the standards expected of public institutions without the stifling bureaucracy. She says, "There's a great deal of empowerment at Novo Nordisk." Novo Nordisk provides NedergaardBischoff with ____.

feelings of intrinsic motivation

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.

functional

The primary advantage of ____ departmentalization is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication.

matrix

____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.

matrix

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the ____ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness.

norming

The group of medical specialists that work in the neonatal unit of a large teaching hospital has assumed that one of the ____ they should follow is to explain to students the "whys" of specific procedures as they are performed. There is no hospital rule mandating that the students be told an explanation.

norms

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be ____.

validation

Virtual teams ____.

very flexible

Estimates of from 2 percent to 20 percent of a taxicab company's driver workforce could result as new federal regulations requiring that all drivers be fingerprinted and the drivers checked to see if they have a criminal record. This new ____ will cause a worsening problem for the already over-extended employer.

background check

Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

modular organizations