Exam Review 1

lower turnover

A company whose employees have high engagement is likely to have ________ compared to a company with low employee engagement.

presenting poor financial results at the quarterly meeting

Counterproductive work behavior (CWB) harms other employees, the organization as a whole, and/or organizational stakeholders such as customers and shareholders. Which of the following is not an example of CWB?

ensures that it has skilled employees in place

During the strategic implementation stage of the strategic management process, an organization

SWOT analysis

External analysis and internal analysis combined constitute the ________.

hierarchy culture

General Widgets, Inc., manufactures high-quality widgets. The widget industry is mature and few innovations occur. The widgets have to be built exactly according to particular specifications provided by customers. This requires the use of controlled processes and precise measurements. The company also needs to maintain high efficiency in its production process in order to meet the market demand. For this company, stability is more important than flexibility. Which of the organizational cultures is best suited for General Widgets?

low self-efficacy

Halfway through the semester, Samuel quit doing assignments for and going to his advanced accounting class. He attributes this to his poor performance on the first two tests, as well as his lack of talent for accounting; he feels he will do much better as a management major. Samuel is likely to be experiencing

encounter

In which stage of the organizational socialization process would an onboarding program be provided?

180

Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within ________ days of the incident.

psychological contract

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive return for what she provides to the organization. A(n) ________ represents Janice's beliefs.

withdrawal cognitions

Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is

emotional stability

Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on

extraversion

People who are outgoing, talkative, sociable, and assertive are likely to score high on

an external locus of control

Petra made a large mistake on a report she submitted to her boss, and it ended up costing the company a significant amount of money. When asked why this had occurred, she blamed one of her coworkers for giving her erroneous information for the report. Petra is expressing

strategy formulation

Pluto Inc., a large manufacturer of desktops and laptops, has decided to enhance revenues by expanding its product line. It has identified the tablet market as a possible market to expand and has identified Compco Inc. as a potential competitor. Pluto Inc. is currently in the ________ stage of the strategic management process.

social awareness

Roberto is a manager at XYZ Corporation. Every day, he eats lunch in the company cafeteria so he can learn the latest news and rumors. Roberto is exhibiting his

quid pro quo harassment

Sanjay is the manager at a restaurant and offers to promote Linda, a waitress at the same restaurant, in return for sexual favors. This is an example of ________.

meet its needs without sacrificing the ability of future generations to meet theirs

Sustainability is the ability of a company to

affective, cognitive, and behavioral

The components of attitudes include

bona fide occupational qualification

The director of a movie auditions only white males to play the role of Abraham Lincoln in a biographical film on Lincoln's life. This is an example of

Alliance Partners, Strategic Knowledge Workers, Supporting Labor and Core Employees

The four types of employees identified by the Human Capital Architecture

the norm of reciprocity

The idea of perceived organizational support is that if treated well, employees are motivated by

cognitive

Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the ________ component of his attitude.

Internal-External; Stable-Flexible

Two dimensions of Competing Values Framework

disparate impact

Under ________, intent is irrelevant.

across all situations; toward specific targets

Values represent beliefs that influence behaviors ________; attitudes relate to behavior ________.

Equal Employment Opportunity Commission

Which of the following agencies is responsible for enforcing Title VII of the Civil Rights Act and the Americans with Disabilities Act?

Standard deviation rule

Which of the following analyses uses the difference between the expected representation for minority groups and the actual representation to determine whether the difference between these two values is greater than would occur by chance?

Heart disease

Which of the following is a disability under the Americans with Disabilities Act? A) Lefthandedness B) Eye and hair color C) Heart disease D) Substance abuse E) Obesity

mission

Which of the following is a statement that contains information on the customers that will be served, the needs that will be satisfied, and the technology that will be used by the company?

work attitudes and behaviors

Which of the following is not a driver or cause of organizational culture? A) industry environment B) leaders' behaviors C) organizational vision D) work attitudes and behaviors E) national culture

high levels of stress

Which of the following is not a factor in contributing to employee engagement? A) recognition B) high levels of conscientiousness C) charismatic managers D) motivating jobs E) high levels of stress

Cognitive dissonance

Which of the following is not one of the predominant models of the causes of job satisfaction? A) Value attainment B) Cognitive dissonance C) Dispositional factors D) Equity E) Met expectations

Internal analysis

Which of the following is used by an organization to identify its strengths and weaknesses?

Organizations tend to have one dominant type of culture

Which of the following statements about organizational culture is true? A) While the CVF is an interesting approach, it has no research support. B) Organizations tend to have one dominant type of culture. C) An organization with a focus on its external environment pays most attention to its employees. D) A specific organization can have characteristics of only one type of culture. E) The CVF model categorizes organizations into six types of culture.

Research shows that realistic job previews do not help reduce turnover

Which of the following statements about organizational socialization is false? A) The entire socialization process may range from a few weeks to a year to complete. B) There is no set way to "onboard" new employees. C) Research shows that realistic job previews do not help reduce turnover. D) Socialization begins before an employee actually joins an organization. E) Socialization can take longer for one person than another, depending on individual differences.

Self-efficacy can be developed

Which of the following statements about self-efficacy is true? A) Self-efficacy can be developed. B) Self-efficacy is the same as self-esteem. C) The biggest predictor of a person's self-efficacy is his or her emotional state. D) Self-efficacy is not related to prior experience. E) A person with high self-efficacy is likely to work less hard than a person with low self-efficacy because he or she is already confident of good results.

For there to be discrimination under disparate treatment, there has to be intentional discrimination

Which of the following statements is true of disparate treatment and disparate impact? A) A selection practice that results in disparate impact is necessarily illegal in nature. B) For there to be discrimination under disparate treatment, there has to be intentional discrimination. C) The discriminating individual's intent is irrelevant in disparate treatment. D) The four-fifths rule for discrimination is not applicable to disparate impact. E) In a disparate impact case, the defendant is required to pay compensatory and punitive damages to the plaintiff.

clan

Which type of organizational culture has been shown by research to be most strongly related to job satisfaction?

Intentions; attitudes and planned behavior

________ are the key links between ________ in Ajzen's Theory of Planned Behavior.

Anticipatory, encounter, and change and acquisition

________ are the phases of organizational socialization.

Intrapersonal

________ intelligence is the potential to understand and regulate oneself.

Proactivity

________ is associated with entrepreneurialism.

Personality

________ is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity.

Recruitment

________ is the process through which an organization seeks applicants for potential employment.

Core self-evaluation

________ provides broad and useful ways to describe personality in terms of our individual differences in self-efficacy, self-esteem, locus of control, and emotional stability.

Espoused

________ values are the explicitly stated values and norms that are preferred by an organization.

market cultures

drive toward productivity, profit, and customer satisfaction