Exam study question
Which of the following components needs to be maximized to improve performance in a workstation used for virtualization? (Select TWO).
RAM , CPU cores
The company is considering adding Bluetooth printers to the environment. In Windows 7, how would a technician add a Bluetooth printer?
Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer
Joe wants to purchase a computer for use in his family's home theater and asks for advice. Which of the following should be the FIRST priority in Joe's new computer?
Surround sound audio and HDMI output
Which of the following network devices has the capability to provide power to devices attached
Switch
Joe, a technician, is attempting to install a new printer on a Windows 7 Enterprise x86 machine. Upon inspection, Joe finds that he only has access to a 64-bit driver for the printer. Which of the following scenarios BEST describes the outcome of this situation?
A 32-bit driver will have to be found in order to install the printer.
Which of the following encryption methods will support a key of up to 256-bits?
AES
A user has a wireless home office and would like to add file storage and print server to the domain. The user has only enough funds to upgrade one feature on the server. Which of the following would be the MOST beneficial upgrade for this PC role?
Add an additional hard drive to create a RAID 0
A user would like to install an external optical drive that allows for the largest capacity burning capability with the ability to re-write discs. Which of the following technologies should the technician recommend to the customer?
BD-RE
Which of the following cable types is rated to transmit a MAXIMUM of 10 Mbps?
CAT 3
Which of the following configurations would be set after installing a new modem card?
COM port number
Which of the following laptop hardware would be the LEAST likely to be replaced?
CPU
A technician has been asked to procure a video adapter solution for use in commercial graphics design and CAD/CAM system. The solution should utilize specialized drivers to provide additional system stability. Which of the following solutions would BEST meet the user's needs?
CUDA enabled line of graphics cards
A user needs to secure a laptop to the desk during a trade show. Which of the following is the BEST option?
Cable lock
A technician needs to verify a set of patch cables in inventory are working properly. Which of the following tools should the technician use?
Cable tester
A customer had a small electrical fire in one of their older home computers but it was easily put out because there was a box of baking soda in the kitchen. In the future the customer wants to be better prepared. The customer contacts the technician for the right fire extinguisher. Which of the following should be recommended? (Select TWO).
Class ABC extinguisher , Class C extinguisher
DNS on a client computer provides which of the following functions?
Communicate with a remote server for address resolution
Two computers in a SOHO would like to use the same printer. Which of the following would be the LEAST expensive way of accomplishing this with an existing printer already attached to one of the computers?
Configure Printer Sharing settings
Joe, a technician, is installing a wireless inkjet printer into a small office. He wants to minimize long term issues connecting to the printer from any workstation and ensure easy access to its configuration page. Which of the following steps would ensure this?
Configure a static IP for the printer.
Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?
Confirm the user and the associated issue.
A technician has been asked to configure a printer to be shared amongst the users in a small workgroup. Each computer in the workgroup utilizes an existing wireless router for network connectivity. The printer to be configured only connects via USB. Which of the following should be implemented to share the printer so that implementation costs are kept to a minimum?
Connect the printer to a computer within the workgroup and share it from that computer
Which of the following laptop hardware components requires a re-soldering process in order to replace properly?
DC jack
Which of the following cable types is used to prevent exposure to toxins in the event of a fire?
Plenum
Which of the following types of cable should be used to prevent toxic smoke and spreading of fire?
Plenum
Which of the following is BEST used for fire safety to prevent toxic fumes during a fire?
Plenum cables
A first time PC owner drops off their brand new PC for service, reporting that it is slow and the memory should be 12GB according to the box but only reports 4GB. The RAM voltage was set improperly; one chip needed to be reseated and the BIOS had to be set to use the triple channel architecture. When picking up the PC the customer asks what was wrong. Which of the following would be the MOST appropriate response for this customer?
"The PC's memory, or RAM, needed to have the correct settings applied to be utilized correctly. It should work fine now."
An internal SATA connected hard drive can share a data cable with how many other drives?
0
Which of the following socket types supports an Intel iCore second generation processor?
1155
Which of the following is a clear characteristic of an IPv6 Internet address?
128 bit length
Which of the following is an APIPA address?
169.254.x.x
Which of the following is a private class B IP address?
172.16.0.1
Which of the following is an example of a Class C TCP/IP address?
197.27.37.57
Which of the following represents fan connector sizes on a motherboard?
2-pin and 3-pin
Which of the following frequencies does Bluetooth use?
2.4GHz
Which of the following is the physical width of a laptop hard drive in inches?
2.5
Which of the following is the MAXIMUM data transfer rate of Bluetooth v3.0?
24Mbps
Which of the following is the MAXIMUM connection distance of a Bluetooth device?
30 feet (9.14 meters)
Which of the following is the valid port for remote desktop protocol?
3389
When building a RAID 10 array, which of the following is the minimum number of drives that have to be installed?
4
Which of the following ports is associated with HTTPS?
443
A technician installs three hard drives into a computer. The user would like the drives configured such that the RAID array has the best write performance and if one of the drives were to fail the user would still have a fully operational PC. Which of the following RAID types should the technician configure?
5
An administrator creates a server to be used for translating a device IP address into a network name. Which of the following ports MUST be enabled for this server?
53
By default, which of the following ports is used for DNS?
53
A technician is troubleshooting an IDE hard drive that is emitting a humming sound. They suspect a faulty connector. Which of the following voltages should be supplied through the power connector to an IDE hard drive? (Select TWO).
5V , 12V
Which of the following settings for a serial port expansion card is the default for MOST external modems?
8, None, 1
Which of the following wireless protocols is limited to operating in the 5 GHz range ONLY?
802.11a
Which of the following standards would be used on a wireless router to support speeds up to 150 Mbps?
802.11n
Which of the following wireless networking standards can operate at two different frequencies simultaneously?
802.11n
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 5GHz frequency?
A
Which of the following 802.11 wireless standards provides a maximum of 54Mbps data transmission over an uncongested 5GHz spectrum?
A
A technician is not able to boot to Windows OS. A "Non-bootable device found" message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message?
A bootable HDD is not recognized in the BIOS.
In which of the following situations should an MSDS be consulted?
A new cleaning solution is used
Which of the following is the correct configuration for a RAID 5 array?
A three disk set with two data strips and a parity strip
Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs?
All unused RAMBUS slots need to be filled with CRIMM dummy chips.
Joe, a technician, is asked to replace the LCD panel portion of a laptop screen. Upon removing the outside cover, Joe finds loose wires surrounding the LCD panel. Which of the following is the MOST likely purpose of these wires?
Antennas for the wireless network card
A technician needs to install a new optical drive into a computer for use as a home entertainment system. The user wants to be able to watch movies with the highest definition possible by inserting the media into the newly installed drive. Which of the following optical drives should the technician install?
BD-ROM
Which of the following parts of a laptop screen provides illumination for the LCD?
Backlight
Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC?
Based on the technician's assessment, give the customer an estimated time of completion.
Which of the following laptop components can be replaced without having to power off the machine?
Battery
Which of the following should be removed prior to replacing or upgrading memory in a laptop?
Battery
How should a technician respond in a situation where a user is very upset about a repeated problem?
Be courteous and assure the user that they will take responsibility for the resolution.
Joe, a technician, wants to create a PAN with his smart phone and laptop. Which of the following functions must be enabled on the laptop?
Bluetooth
A technician would like to load an operating system CD on startup. Which of the following settings would a technician change in the BIOS?
Boot sequence
When diagnosing potential RAM issues, which of the following should be checked for proper configuration?
Bus speeds
A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has?
Cross over cable
A network cable used to connect two computers directly together without an additional network device is commonly referred to as which of the following?
Crossover
Which of the following types of memory is PC3-8500?
DDR3
Which of the following protocols is used by a server to assign IP addresses?
DHCP
Which of the following memory types is MOST commonly found in Pentium 4 class and newer desktop PCs?
DIMM
Which of the following is the form factor of a standard S-video connector?
DIN-6
Which of the following protocols is used to translate fully qualified domain names into IP addresses?
DNS
Which of the following Internet connection types usually has access controlled with PPPoE security authentication?
DSL
A customer needs 4 new systems for their engineering design department. Which of the following options would BEST satisfy the client's requirements? (Select TWO).
DVI output , Workstation
A user has been reported for storing prohibited material on a company owned PC. The accused user is notified and an investigation is launched. However, no evidence is found and it is believed that the user was able to delete all relevant evidence. Which of the following would prevent this from happening in the future?
Data preservation
After identifying illegal activity on a small business computer, a business owner asks the office secretary to log into the system to retrieve various files. Which of the following aspects of procedural forensic analysis were violated in this scenario?
Data preservation
A printer using multi-part forms has just had the ribbon replaced. After running a print job, the end user reports that the print is not visible on the third and fourth copies of the form. Which of the following will correct the issue?
Decrease the platen gap
During which of the following phases of the imaging process is the latent image exposed to toner?
Developing
Which of the following video interfaces uses the smallest footprint to connect multiple monitors given compatible hardware?
DisplayPort
A company is using employees to load up skids with CRTs and need to have them removed. Which of the following concerns is MOST appropriate regarding environmental safety concerns?
Disposal regulations
A user has powered off their computer after a suspected attack and breach. A technician has been assigned to pick up the PC and deliver it to the corporate office. Which of the following should the technician do after receiving the PC?
Document the customer and technician's names, what was received, and the time
Which of the following is the MOST important aspect of the chain of custody?
Documentation
Which of the following printer components is responsible for flipping the paper over to allow printing on both sides?
Duplexing assembly
Which of the following printing technologies uses piezoelectric pressure pads to produce small bubbles that are moved to the paper?
Inkjet
Which of the following memory features allows for the protection against random inconsistencies in the transfer of the data?
ECC
Memory with built-in features to recover from errors is also known as:
ECC.
A technician installing hard drives into a computer needs to set jumpers on the drives to master and slave. Which of the following types of drives is the technician installing?
EIDE
Which of the following safety devices would be employed to prevent static discharge between a computer and a technician?
ESD mat
A workstation would MOST likely be connected to an office network using which of the following cable types?
Ethernet
A technician configures a new laptop for a customer and tests it before packing it up. When the laptop arrives, it is unable to connect to any wireless networks. Which of the following should the technician instruct the customer to check FIRST?
External toggle switch
Which of the following connector types is found on coaxial cables?
F
A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.
Which of the following devices would need to be configured to block specific ports and protocols from entering the network?
Firewall
A manufacturer claims that a certain board supports DDR2 800, but the computer will only post with DDR2 667. Which of the following needs to be performed?
Flash BIOS
A technician is installing a PCIe wireless card on Joe's, a customer, desktop computer. While the technician works, Joe watches and asks questions during the entire process. After the work order is completed, the technician should do which of the following? (Select TWO).
Follow up with Joe at a later date to verify satisfaction , Provide proper documentation on the services provided
Ann, a technician, is tasked with building a workstation that can host multiple virtual environments. Which of the following is the MOST important component for this type of build?
Multiple CPU cores
Which of the following cable types should be used for analog telephony in a fire safety zone where EMI is known to be high? (Select TWO).
Plenum CAT5e , Plenum STP CAT3
A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing the motherboard?
Ground to the case.
When replacing components inside of a computer, which of the following should be worn to prevent electro- static discharge?
Grounding strap
Which of the following would be important considerations when building a home theater PC? (Select TWO).
HDMI output , ITX form factor
Ann, a user, has requested help to choose a new workstation for her design business. Which of the following would be the MOST important feature of a new workstation?
High performance graphics card
A local low broadcast television station has asked Ann, a technician, to build a computer that can be used to create commercials. Which of the following should she consider FIRST?
High-end graphics card
Which of the following network devices broadcasts all data to all users?
Hub
Which of the following CPU features allows the operating system to see a core as dual processors?
Hyperthreading
Ann, a customer, calls and states she wants to buy a new desktop but she needs it to be as small as possible. Which of the following form factors should be recommended?
ITX
A user reports that the workstation next to them has prohibited material on the screen. Which of the following should the technician do FIRST?
Identify what files are open
Which of the following laser printer components is often integrated into the toner cartridge?
Imaging drum
After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?
Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue now.
The term "WAN" is commonly used when describing which of the following networks?
Internet
Which of the following laptop components provides direct electrical supply to illuminate the screen's image?
Inverter
A docking station differentiates itself from other laptop peripherals in which of the following ways?
It adds additional ports and connections.
Replacing which of the following laptop components may also replace the power inverter board?
LCD screen
A user has 350 Gigabytes worth of videos they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?
LTO Drive
A technician receives a maintenance kit in the mail for a printer. The maintenance kit contains a fuser, a pickup roller, and four paper rollers. Into which of the following types of printers should this maintenance kit be installed?
Laser
Which of the following printer types uses an imaging drum as part of the printing process?
Laser
Which of the following Internet connection types would be MOST susceptible to interference from weather? (Select TWO).
Line-of-sight , Satellite
Which of the following should be used when building a high-end graphics workstation for CAD applications?(Select TWO).
Main memory of 8 GB or more , PCI-e video card with large amount of memory
Which of the following components is sometimes built into a laptop LCD panel?
Microphone
A user has installed video editing software and hardware on a Windows PC. The PC met the minimum requirements of the hardware. The editing program loads very slowly and takes a very long time to render large files. Which of the following will MOST likely resolve this issue?
More memory and available hard disk space are needed.
A technician installs a secondary hard drive on a PC. The new drive does not show up in the operating system or the BIOS; only the primary is listed. The technician verified that the drive has been connected properly. Which of the following should the technician do to make the drive available to the system?
Move the jumper on the secondary drive off of master
Which of the following describes pairing multiple sticks of RAM to increase performance?
Multi-channel
A user has a PoE device that does not power on. The technician believes that the switch may not be outputting the appropriate amount of power to the device. Which of the following could be used to test this hypothesis?
Multimeter
Which of the following memory types is normally associated with the RAM in a desktop PC?
Non-ECC
Which of the following laptop display types MOST often has the thinnest profile?
OLED
When changing the RAM on a laptop, in which of the following locations is the memory MOST likely to be found? (Select TWO).
On the bottom of the laptop , Under the keyboard
Which of the following slots would MOST likely be used to install and configure a modern RAID card?
PCIe
Which of the following expansion slots would support the HIGHEST transfer speeds for high-end graphics cards? (Select TWO).
PCIe , AGP 8x
Which of the following expansion slots would be MOST commonly used to add peripheral devices onto laptops?
PCMCIA
Which of the following protocols would an email client use?
POP3
Impact printers use which of the following technology combinations for generating printed output?
Pin / Ribbon
The boot process of a laptop is slow and often displays "no operating system found". Which of the following would BEST solve these problems?
Place HDD on top of boot options.
Anne, a technician, is asked to immediately fix a CEO's tablet that is not connecting to the network, and she realizes it is missing its static IP settings. When she returns to her desk with the tablet to research the correct settings, the CEO comes over and berates her for walking away with the equipment. Which of the following is the BEST way to handle this situation?
Politely explain the reason for removing the tablet and return it after inputting the settings.
Which of the following is enabled in the BIOS that will prompt a user, Joe, to enter his password every time the laptop performs a POST?
Power on password
When designing a gaming computer based upon dual video cards, which of the following two components will need to be chosen to specifically support a dual video adapter configuration? (Select TWO).
Power supply , Motherboard
A technician working for a SOHO recently installed a computer tower inside a cabinet. Users report the computer often shuts down due to overheating. Which of the following environmental impacts should have been considered before determining the location of the computer tower to have avoided the overheating issue?
Proper ventilation
A customer requests a technician to build a Home Server PC with a RAID array. The customer will be using a NAS as a backup system. Which of the following RAID configuration with SATA hard drives would provide the BEST performance?
RAID 0
To configure two drives for MAXIMUM performance, which of the following RAID types hould be used?
RAID 0
Which of the following levels of RAID is MOST likely to increase performance while NOT offering additional reliability?
RAID 0
Which of the following RAID types employs two identically sized disks and creates a mirror for data redundancy purposes?
RAID 1
Which of the following diagnostics is performed at POST?
RAM Self Check
Which of the following connector types does CAT5e require to connect it from a PC to a switch or router?
RJ-45
Which of the following describes a function of dual data rate memory?
Reading or writing twice per clock signal
A technician is advised that a laptop battery is no longer charging. Which of the following is the BEST way to begin diagnostic testing for a battery?
Reboot into the BIOS.
A technician is dispatched to repair a malware infection on a laptop. The user appears agitated and uneasy about the technician working on the computer without supervision. Once the malware is mitigated the technician discovers a hidden folder containing inappropriate materials. Which of the following would the technician do FIRST?
Report the findings through the proper channels
A customer, Joe, has a corporate laptop that his teenage son used over the weekend. He thinks the laptop now has illegal material because of strange websites on his browser's home page. Joe brings the laptop to the repair center. Which of the following should the technician do FIRST?
Report through proper channels
A technician recently replaced Joe's monitor. Now Joe states he cannot read the text below his desktop icons. Which of the following should the technician adjust?
Resolution
Which of the following network topologies is MOST likely to affect other devices on the network if there is a problem with one of the devices?
Ring
Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of the following supplementary items to allow for proper installation?
Riser cards
A department's multifunction printer just had a maintenance kit installed. When Joe prints the first page after maintenance is performed, the page has random spots and blotches on the front and back. Which of the following actions would BEST solve this?
Run a cleaning page through the printer.
Which of the following connector types is MOST likely to be used with fiber connections?
SC
A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice?
SODIMM
Which of the following protocols would be BEST used to access the command line interface of a router securely?
SSH
Which of the following is a type of Fiber connector?
ST
Which of the following cable types has extra shielding built into the cable to guard against EMI?
STP
Which of the following would be a typical use for a KVM?
Sharing peripherals among several PCs
Which of the following is a characteristic of single-mode fiber compared to multi-mode?
Single-mode fiber uses laser while multi-mode does not.
Which of the following components would MAXIMIZE I/O performance of a graphic design workstation?
Solid State Drive
A user is looking to have a home theater PC built. Which of the following components should a technician include in this build?
TV tuner card
A technician has replaced a bad internal WLAN card in a Windows 7 Professional laptop. The WLAN card is listed in Device Manager as enabled and working. Which of the following should be done NEXT to use the card?
The SSID of the network must be added to the connection.
A 2,000 line per minute parallel impact printer is being installed in a room that is 100 feet (30.48 meters) from the print server. Once connected it does not print reliably. Which of the following is the cause?
The cable length has exceeded the limit of the standard.
Which of the following describes a Class A IP address?
The first octet is between 1 and 128 with a subnet mask of 255.0.0.0
Upon entering a computer room, a technician is shocked by a static electricity discharge when touching one of the computers. Which of the following environmental controls should be adjusted so that technicians will not be shocked in the future?
The humidity level must be increased.
Which of the following should a technician check FIRST before upgrading the RAM in a laptop?
The motherboard specifications
The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause?
The print server's queue needs to be checked.
A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?
pickup rollers
Which of the following is another description of a default gateway?
The route of last resort
A Pentium 4 PC has a dead power supply. This power supply has a characteristic that must be found in the replacement power supply. Which of the following describes this characteristic?
The supply must have a 4 pin Molex cable.
A network impact printer functions yet is not printing any characters. It was working before a user visited the printer. Which of the following is the MOST likely cause?
The user replaced the ribbon incorrectly.
Which of the following is the MOST critical component related to removing heat from the CPU?
Thermal paste
Which of the following is a feature of PCMCIA cards?
They are hot swappable
When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer's properties?
To add additional drivers for other operating systems
Which of the following is an advantage of dynamic addressing?
To allow easy addition of new hosts to the network
A contractor has removed a wall jack and thrown it away. There is no longer a line number on the network cable. A technician attaches a far end connector and proceeds to several wiring closets to find the patch panel location of the cable. Which of the following tools will the technician need for this job?
Toner probe
A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO).
Triple channel memory , Socket 1366 CPU
Which of the following is the appropriate interface to connect an optical mouse and keyboard to a computer?
USB
A technician needs to install a new printer to a computer in a SOHO environment. The technician wants the printer connection to have the FASTEST speed. Which of the following types of connectors should the new printer have?
USB 2.0
Which of the following connection types is rated at transfer speeds of 480 Mbps?
USB 2.0
Which of the following display types uses a charged gas method of illumination?
plasma
Which of the following cable types is characterized by an insulated core wire covered with a braided shield?
UTP
A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?
Use compressed air to clean out any debris.
A technician needs to move servers from the storage room. When it comes to personal safety, which of the following should be performed?
Use proper lifting techniques
Which of the following is a way to disable wireless on a Windows laptop? (Select TWO).
Use the wireless switch on the laptop hardware , Disable the wireless adapter in Device Manager
Which of the following would be the MOST common use for a cable with a DE-15 connector?
VGA Video
Which of the following uses RTP or SIP for communication between devices?
VolP
During the installation of a wireless router at a small business, it is noted that some of the wireless clients support WPA2 and some of the clients support WPA. Which of the following encryptions should be set on the router?
WPA
Which of the following encryption methods offers the highest level of security?
WPA2
Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS?
Wireless
The wires that run along the side of an LCD panel in the display of a laptop are used for which of the following functions?
Wireless network card antenna leads
The security team has implemented new guidelines on how to handle sensitive information stored on workstations based on a past incident involving information found on donated workstations. Which of the following should be completed by technicians before donating the workstations?
Write the drive with 1's and 0's three times
Which of the following will help protect against brown outs?
battery backup
The imaging process of a laser printer includes which of the following steps?
cleaning
Which of the following cooling types would MOST likely be recommended for a home theater PC?
fan/heatsink
Which of the following Internet connection types will offer a more consistent upload and download speed?
fiber
Which of the following devices forwards any packet to all ports regardless of the packet address?
hub
A new high security printer is being installed at a small office, with the requirement that only connectivity over direct line of sight be allowed. Which of the following technologies would BEST achieve this goal?
infrared
Which of the following USB connector types can be commonly found on non-iOS mobile devices? (Select TWO).
mini , micro
A user, Ann, is experiencing headaches and motion sickness symptoms when using her new computer monitor. Which of the following can a technician adjust to help Ann?
refresh rate
Which of the following appliances can function as a connection point between network devices as well as provide access to the Internet?
router
DB-9 connectors are attached to which of the following cable types?
serial
ECC memory is primarily used in which of the following computers?
server
A building has five rooms each with their own switch. All network packets from each room pass through room five's switch prior to reaching any PC or the Internet. Which of the following LAN topologies is being used at this company?
star
A technician has been dispatched to install a maintenance kit in a laser printer. Which of the following components should the technician avoid touching when performing the installation?
transfer roller