Exploring Management: Chapter 6

The ____________ chart graphically displays the scheduling of tasks required to complete the project. a) after-action b) exception c) Taylor d) Gantt

Gantt

Management by exception means ____________. a) focusing attention where the need for action is greatest b) the same thing as just-in-time delivery c) the same thing as concurrent control d) managing only when necessary

a

In a CPM/PERT analysis, the focus is on ____________ and the event ____________ that link them together with the finished project. a) goals; costs b) costs; budgets c) activities; sequences d) timetables; budgets

activities; sequences

A team leader is not living up to the concept of MBO if he or she ____________. a) jointly reviews performance results with subordinates b) sets performance objectives for subordinates c) stays in touch and tries to support subordinates in their work d) keeps a written record of subordinates' performance objectives

b

When MBO is done right, who does the review of a team member's performance accomplishments? a) the team leader, the team member and a lawyer b) the team member c) the team leader d) both the team member and team leader

both the team member and team leader

A good performance objective is written in such a way that it ____________. a) has a flexible timetable b) is general and not too specific c) is impossible to accomplish d) can be easily measured

can be easily measured

When one team member advises another team member that "your behavior is crossing the line in terms of our expectations for workplace civility," she is exercising a form of ________ control over the other's inappropriate behaviors. a) clan b) market c) internal d) preliminary

clan

When a supervisor works alongside of an employee corrects him or her immediately when a mistake is made, this is an example of ____________ control. a) preliminary b) external c) concurrent d) feed forward

concurrent

A total quality management program is most likely to be associated with ____________. a) breakeven analysis b) EOQ c) continuous improvement d) return on equity

continuous improvement

n CPM/PERT, "CPM" stands for ____________. a) control planning management b) control plan map c) current planning matrix d) critical path method

critical path method

When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through ____________ control. a) feedforward b) concurrent c) statistical d) inventory

feedforward

When a soccer coach tells her players at the end of a losing game, "You did good in staying with the game plan," she is using a/an ____________ as a measure of performance. a) historical comparison b) input standard c) relative comparison d) output standard

input standard

After objectives and standards are set, what step comes next in the control process? a) measure results b) modify standards to fit circumstances c) take corrective action d) compare results with objectives

measure results

If an organization's top management establishes a target of increasing new hires of minority and female candidates by 15% in the next six months, this is an example of a/an ____________ standard for control purposes. a) market b) input c) output d) clan

output