FA

Please provide a specific example of anticipating the needs of the customer.

Having the product in stock. Making it easy for them to find the product on your website. Offering multiple payment options. Providing clear and concise instructions on how to use the product. Providing customer support if the customer has any questions or problems. By anticipating the customer's needs, you can provide them with a positive shopping experience and increase the likelihood that they will do business with you again in the future.

How do you overcome moments when you lack motivation?

I am a very optimistic and goal driven person. If I lack motivation, I try to remember my goals, and everything I have overcome to get to this point. This always gives me my motivation back, and makes me work even harder.

What is your ideal working environment?

I am able to adapt to any environment, but an ideal work environment is one that is fast paced, full of team spirit, open communication, and respect for one another.

Please give an example of a time when you went above and beyond.

I was working as a customer service representative for a large company. One day, a customer called in with a very complex issue. I spent hours trying to resolve their issue, but I was unable to find a solution. I was about to give up when I had an idea. I decided to research the issue on my own time and see if I could find a solution that way. I spent several more hours researching the issue, and I was finally able to find a solution that worked for the customer. The customer was so grateful for my help that they wrote a letter to my manager praising my work. In this situation, I went above and beyond by spending my own time researching an issue that I was not required to do. I was able to find a solution that made the customer happy, and I received praise from my manager for my hard work.

What is your proudest moment in your work?

My proudest moment at work, is when I worked for AT&T I won the rookie of the year award. it was my first year with the company, and I was the 2nd best selling representative in my market.

What are types of rules and regulations you had to adhere to in your previous role

At my previous role, we were not micro managed at all. when I was hired we were told to think of this job as our own business. we open and close the stores, making sure all inventory is in place. If something ended up missing, it came out of our pay. So I was always on my Ps and Qs, doing everything as perfectly as possible.

How do you handle working with someone whose working style is different than yours?

Be open-minded. Try to understand that there is no one right way to do things. Everyone has their own unique way of working, and that's okay. Be willing to compromise. If you're both willing to give a little, you can usually find a way to work together that works for both of you. Be patient. It may take some time to get used to working with someone whose working style is different than yours. Be patient with yourself and with the other person. Communicate. The best way to deal with any conflict is to communicate openly and honestly. Talk to the other person about your concerns and be willing to listen to their concerns as well.

Please give an example of a time when was there a disagreement in a group. How did you resolve the issue?

in my past experience, I was working with a group in an competition my job had. This competition required us to post receipts of our sales in our work chat in order to get points. One of my team mates was not very active in the work chat, and would never post his sales. We were the winning team, but not posting the reciepts was costing us the win. Everyone was upset, but didn't want to say anything. I sat down my team mate, and told him even though he isn't fully invested, we are, so I would remind him to post them! I reminded him everyday, and we ended up winning the competition!

Please give an example of a time when you had to adapt your approach to achieve the results you wanted.

my last company went through a huge system change pretty suddenly, this change affected everything we were used to. I had to learn how to navigate the new system in a very short amount of time. Learning the new system allowed me to help my customers in ways we weren't able to before.

What is your most valuable customer service skill? Why?

my most valuable CS skill is definitely my attention to detail, I actively listen and communicate with all of my customers , no matter what the issue is, which in return allows me to do my job to the tee, and allows the customer to leave happy!

Please provide a specific example of when you accomplished a task with little to no direction.

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Please provide an example of a time you were able to get a job done in an un-standardized way.

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Please give an example of an interaction you had with a customer during a hectic time at work.

A customer came into the store looking for a specific product that we were out of. I apologized for the inconvenience and explained that we were currently experiencing a high volume of orders. The customer was understandably frustrated, but I was able to calm them down by listening to their concerns and offering them a solution. I offered to place an order for the product and have it shipped to them as soon as possible. The customer was grateful for my help and left the store happy. In this situation, I was able to use my customer service skills to de-escalate the situation and provide a solution that made the customer happy. I was also able to maintain a professional demeanor, even when the customer was frustrated.

Please give an example of time you took responsibility for a mistake that happened at work.

I had a customer contact me a year after we had worked together. She was concerned because the promotions for the second phone she had purchased were not correct on her bill. I racked my brain, and did some research, and saw that she had come in a month after our interaction and purchased the second device with a different representative, which resulted in the issue. Even though it was not my mistake, I filled out the form to get the promotion corrected for the future, and even called in to make sure she got the credits she had been missing. The customer left extremely happy, and actually came back a few days later and bought another device from me, directly!

please give an example of when you went out of your way to assist a customer

I had a customer contact me a year after we had worked together. She was concerned because the promotions for the second phone she had purchased were not correct on her bill. I racked my brain, and did some research, and saw that she had come in a month after our interaction and purchased the second device with a different representative, which resulted in the issue. Even though it was not my mistake, I filled out the form to get the promotion corrected for the future, and even called in to make sure she got the credits she had been missing. The customer left extremely happy, and actually came back a few days later and bought another device from me, directly!

Describe a recent project or activity at work that you initiated on your own.

Recently, I started a small business competition for our team! We were really pushing for small business as a company, so i decided the contest would give incentive to my fellow representatives. We split the whole market into teams of 5. whichever team sold the most new activations small business won a trip to top golf!

Please give an example of a time when you anticipated a potential problem, and helped avoid the situation

There was a situation at Verizon, where some customers were acting suspicious, there were about 5 of them in store. one of the ladies asked to use our restroom, and another employee let her. I was the only one who noticed she went the wrong direction, and towards our safe room, not the bath room. I immediately grabbed my manager, and we walked to the camera room, and she was scooping iphones into her tote bag out of our safe. we immediately called the police, and the entire group was arrested and our devices were returned.

What qualities do you think someone needs to possess to be a successful flight attendant?

To become a successful flight attendant I would say someone needs to have great communication, safety, and customer service skills. Being able to build rapport with your customers and know that they trust you is huge!

Please give an example of a time you saw a colleague do something wonderful on behalf of a customer.

Working in sales, I see this often. But one that stands out is recently our entire selling system went out. This means we couldn't sell or activate any new devices. An elderly customer came in, and her flip phone was destroyed. My colleague was next in rotation, and he took a basic phone out of his bookbag, and put her sim card in the phone, moved the ladies contacts & info over. The lady left in tears because she lives by herself and he phone was her only way of communication, and he saved her considering out system was down.