Final Exam Intro to Bus Communication
Which is an example of logos?
All pets should be spayed and neutered to lower the number of unwanted pets.
Every grammatically correct sentence must have
At least one independent clause
Which is not a coordinating conjunction (FANBOY)?
Because
Which email address is least likely to impress professional colleagues or potential customers?
The greeting, or salutation, of a business letter always ends with a _______.
Colon
A _____ occurs when two independent clauses are separated by only a comma.
Comma splice
___________ stresses the benefits of what you propose and answers the recipient's possible objections.
Desire
Which is false about business letters?
Each paragraph should be indented five spaces.
Which sentence avoids nominalization?
Elizabeth asked for Paul to decide on his course of study.
"Comprehensive" is one of the seven Cs of good professional communication.
False
A memo can be sent outside an organization, but letters are internal documents.
False
Because the news that is delivered is often unwanted, being positive in a bad-news letter isn't necessary.
False
In passive voice, the subject of the sentence is doing the action.
False
The AIDA format stands for attention, interest, direction, and action.
False
Use a colon to separate two independent clauses; use a semicolon to introduce a quotation.
False
You can use "that" or "which" to refer to people.
False
Which of the following is correct?
I have fewer t-shirts now than I did last year
Which is not one way to fix a comma splice?
Keep the comma and put a subordinating conjunction after it.
___________ are encouraged in emails for easier reading.
Lists
Which is incorrect?
Love is not a feeling, it is a choice to will the good of the other.
Which email subject line is most preferable?
Thursday's Meeting with Matthew Jones Postponed
Which example avoids repetition, redundancy, and GWS (goes without saying)?
To better serve you, please include your section number.
What is the purpose of a buffer?
To establish rapport
For which of the following would you use a comma?
To set off non-essential words, phrases, or clauses After an introductory word, phrase, or dependent clause Before a coordinating conjunction that separates two independent clauses
All items in a list should begin with the same grammatical structure. Which list is parallel?
To succeed in college you should, go to class be prepared be responsible ask questions use your time wisely
A dependent clause begins with a subordinating conjunction and cannot stand alone as a complete sentence.
True
A letter that makes a request must make it as easy as possible for the recipient to meet the request by giving all the necessary details.
True
Although the usage is increasingly becoming accepted, you should not use a plural pronoun to refer to a singular noun, even in the case of attempting to be gender neutral.
True
Because memos are internal, adding the title of the sender or recipient is unnecessary.
True
Because we live in a noisy world that is full of distractions, one must seek out opportunities for silence in which to discern the purpose of life. The sentence above is punctuated correctly.
True
Coherent writing includes constructing paragraphs that develop one topic, signaled by a topic sentence; writing sentences that express one main idea; and using transitional words to unite sentences and paragraphs.
True
Ideally, an email should be no longer than a computer screen.
True
Never begin a sentence with a numeral.
True
Sensitive information or thoughts that you would not want the world to know are best kept out of emails.
True
Subject-verb disagreement is one of the five most egregious errors.
True
The closing is followed by a comma.
True
The copy editor is the last line of defense against bad writing.
True
The persuasive letter is harder to write well than the bad-news letter.
True
The purpose of a memo or email, in a professional or business context, is to make information clear as concisely as possible.
True
The subject line does not end with punctuation.
True
There are only eight parts of speech.
True
When writing a neutral or good-news letter, you should always give the news or place the request in the first paragraph.
True
Whether you send a memo, email, or letter, using plain language helps your audience understand the message.
True
You can use a slash or a colon between the pairs of letters in reference initials; be consistent.
True
You should avoid beginning sentences with "it is," "there is," and "there are."
True
You should never place a comma between a subject and its verb or between a verb and its object.
True
You should never, ever, ever send an email in anger.
True
You should not put the closing all by itself on the final page of your letter.
True
Which of the following is an example of courteous communication, which focuses all of your attention on the client or customer?
You will receive your shipment of copies by October 1st.
Which letter should end on a friendly note?
all letters
An incident report is an example of an ________ report.
analytical
A ______ letter has more steps.
bad-news
In a bad-news letter, you should begin with a/an ___________.
buffer
A comma splice and a fused sentence can both be fixed by using a comma followed by a _____ conjunction to separate both independent clauses.
coordinating
The case study for this chapter of your textbook was about which product?
earbuds
Proposals can be:
either a memo or letter formal or informal
Professional emails should include all of the following except:
emoticons
"To reduce the rate of obese and overweight children, US Department of Health recommends children consume at least five servings of fruits and vegetables per day." This excerpt is from a progress report.
false
In a problem-solving report, the recommendation comes first.
false
It's okay to give the interest details after you make your appeal as long as the details are concrete and specific.
false
The duties of a copy editor are to simply proofread for spelling and grammatical errors; checking for factual information and consistency in citations is someone else's job.
false
Dogs are more loyal than cats their love is unconditional. The sentence above is an example of a ___________.
fused sentence
The first step of a successful persuasive letter is to _______________.
get attention
Creating a sense of urgency to prompt action from the recipient can be achieved by ________.
giving a date
You are the location manager of a company that valets cars. A customer recently complained that her vehicle was damaged and is demanding repairs. You will prepare which type of report for your district manager?
incident
Which is not an element of the problem solving report?
it provides a timeline
A persuasive appeal aims at three possible outcomes:
it wants to change the actions, thoughts, or feelings of someone.
Which is not a quality of good professional communication?
jargon
The text paragraphs of a business letter are _______.
left justified (flush left and ragged right margins)
Which is the appeal to reason, including the use of facts?
logos
Which is the proper order for a memo's content?
purpose, summary, discussion, conclusion
A progress report includes all except which of the following?
recommendation
Which is an example of a neutral letter?
request for information
A fragment is an incomplete sentence, or dependent clause, that usually begins with a __________.
subordinating conjunction
Ideally, a business letter _________.
takes only one page
For attention to work, you need to know your audience.
true
In a problem-solving report, you have the option to begin or end with a summary.
true
In short reports, you can combine the summary and the introduction.
true
The summary should have everything that the reader needs to know in three or four sentences.
true
Whenever possible, you should say what you can do instead of what you can't do.
true
