Flight Attendant Training

Hangar

A building where the aircraft are serviced, stored or repaired serperate building from terminal.

Infant

A child under the age of 24 months.

Agent / Customer Service Agent

A company employee who handles the ground phases of flight operations, including gate agents, ticket agents, ramp agents and passenger service agents. Provides customers with check in procedures, handles bags, directs aircraft, write and account for tickets etc.

Reserve

A crewmember on call, available by telephone, or at the airport for a flight assignment.

No Show

A customer who did not show up for the flight for which he/she was holding a reservation. This term is also used for crewmembers who fail to report for duty.

Thru Customer

A customer who remains onboard the aircraft at the intermediate stop before continuing on the final destination.

Calendar Day

A day from 0000 to 2359 in your local base time.

Hub

A designated airport through which an airline's flights depart and connect with each other

Security Directive

A directive issued by TSA which ocntains specific mandatory actions that air carriers, airports, and crewmembers must implement in repsonse to new or increase threat to aviation.

Delay

A flight that is operating later than scheduled

Air Carrier Certificate

A license to operate aircraft over a specified route structure.

Charter Flight

A non-commercial flight where the aircraft and crew are leased by a group or company

Jumpseat Rider

A non-working crewmember authorized to ride in the flight deck or cabin jumpseat.

Misconnect

A passenger who has missed their connecting flight due to an irregular operation.

Taxiway

A paved area connecting the runway to the ramp or hangar.

Commissary / Catering Agent

A person that supplies meals and all other catering supplies on the aircraft for a flight.

First Officer (FO)

A pilot whose responsibility is to assist the Captain. Second in command. Usually sits in the right seat of the flight deck and wears three stripes on the shoulders of the uniform shirt/jacket.

Revenue Customer

A positive space Customer who has purchased a ticket for travel.

Aviation Safety Action Program (ASAP)

A program for voluntary disclosure of safety related infractions.

Aircraft Logbook

A record book kept in the flight deck containing a complete history of the aircraft including flight time, reports, inspections, repairs, mechanical discrepancies, etc. Documentation in log book is recorded by flight crew and/or maintenance personnel.

Briefing

A required communication between crew members. Information relevant to the safe operation of the flight, including service, is conveyed during the briefing.

Crew Rest

A rest period after the crew has worked a series of flights or completed their duty period.

Auxiliary Power Unit

A small jet engine used to operate a generator that supplies direct current power to the aircraft when the engines are shut down or when a Ground Power Unit (GPU) is disconnected.

Bid Period

A specified period of time for which a flight attendant bids for a schedule or participation in a program.

Bulkhead

A term used to define a dividing wall in the aircraft that seperates one section from another.

Boarding / Enplane

A term used to denote customers entering the aircraft

Evac

Abbreviation for evacuation. The procedure in which customers are deplaned in the quickest and most orderly manner possible for emergency purposes.

Demo

Abbreviation for safety demonstration performed by a flight attendant to customers at the beginning of every flight and during an emergency.

SSR

Abbreviation for special service request by customer who may require special assistance.

ACM

Additional Crew Member

AIrborne

Aircraft wholly free from contact with the ground and it is supporing itself in the air

Critical Phase of Flight

All ground operations involving taxi, take off, landing, and all other flight operations conducted below 10,000 ft.

PAX or PSGR

An abbreviation for airline passenger(s). Avelo refers to all passengers as Customers and does not use the term "passenger" except as required by FAA, etc.

Remain Overnight (RON)

An aircraft of crew or crewmember remaining overnight for rest period at a designated location on a layover. Overnight period of time spent away from a domicile.

Operator

An aircraft operator is an organzation that is responsible for the operation of the aurcraf such as an airline, an air-freight carrier, or a government or military organization.

Aircraft Communication and Reporting System (ACARS)

An automated onboard computer system that sends and receives relevant aircraft information between the flight crew and ground personnel.

Crew or Crewmember

Any person whose primary job function is working on board an aircraft in flight

Gate

Area in the airport terminal where customers board from and deplane to.

Concourse

Areas in the airport where flights arrive and depart. Gates are located within the concourse.

Duty-in/Check-in

Arriving at work and checking in for duty according to Company procedures.

Local Time

Avelo operations are always handled in ?

Comat

Company material including supplies and equipment shipped from one station to another.

Operations

Company office at airport that handles arrival, departure, and loading/unloading of aircraft.

Flight Attendant (FA)

Crewmember responsible for safety and comfort of passengers on an aircraft.

Airport Ready Crew (ARC)

Crewmembers assigned reserve duty in the airport so they are already on site and can respond quickly ifneeded to cover a flight attendant

Irregular Operations (IROP)

Critical period of flight operations due to weather, mechanical or Air Traffic Control delays. May cause a flight attendant's scheduled pairing to be changed.

Crew Support

Department responsible for assigning Crewmembers to flights and tracking all flight crew movement

Airport Customer Service (ACS)

Department which includes gate agents, ticket agents and ramp personnel.

Aircraft Length

Determined by the distance from the nose of the fuselage to the tail.

Recurrent Training

FAA required annual training in emergency procedures, company policies, and FARs. Once each 12 month period, flight attendants are required by regulation to attend recurrent ground training to refresh their knowledge and skills, and learn new material relating to aircraft safety.

FAR

Federal Aviation Regulation. Regulatons prescrbed by the FAA pertaining to operation of aircraft.

FCC

Federal Communications Commission

Flight Crew

Generally refers to the pilots operating an aircraft in the flight deck.

12:00 noon 12 noon 0000 (12:00 midnight)`

How would you convert 1200 to standard time and military time.

Alaska

If it is 10 am Pacific Time, which time zone is it 9am.

Pacific

If it is 11 am Moutain Time, what time zone is 10 am.

Mountain

If it is 12pm Central Time, what time zone is it 11am

Central

If it is 1pm Easter Time what time zone is it 12pm

Newfoundland

If it is 2:00 pm Greenland Time, what time zone is it 2:30pm

Atlantic/Greenland

If it is 2:30pm Newfoundland Time, what time is it 2pm.

Eastern

If it is 2pm Atlantic Time, what time zone is it 1pm

Greenland/ Atlantic

If it is 9am Alaksa Time, what time zone is it 2pm

Flight Dispatcher

Licensed personnel responsible for coordinating with the flight crew prior to departure on weather, flight conditions, maintenance, minimum equipment, flight plans and fuel load. Responsible to ensure compliance with company and government regulations.

Crew Room

Lounge/break area provided for crewmembers.

Name the 6 Time Zones In USA

Moutain Time Pacific Time Hawaii-Alueitan Time Alaska TIme Central Time Eastern TIme

NRSA

Non-revenue, space available pass rider traveling on flight privileges granted by an airline.

Cruise Flight

Phase of flight after takeoff climb is complete and before landing descent begins.

Attitude

Position of the airplane as ddetermined by the inclination of its axis to some reference, usually the earth or horizon. Example: nose up attitude, nose down attitude, banking left and banking right.

Decompression

Release of pressure. On aircraft, it's referred to as slow or rapid loss of cabin pressure.

Ceiling

Term used by to refer to the distance from the ground to the underside of the clouds

Aft

The back section of the aircraft toward the tail

Crew Base

The city at which Crewmembers are based

Ramp

The concrete parking area for aircraft at the terminal or hangar for aircraft.

Runway

The designated airport surface area used by aircraft for the purpose of take-off or landing.

Ascend / Climb

The gradual upward incline of an aircraft lasting from after take-off until aircraft levels off at its cruising altitude or the changing from a lower to higher altitude.

Cabin

The interior of the aircraft containing customers and flight attendants are seated

Terminal

The main section of an airport building, including the ticket counter, gates, lounges, etc.

Minimum Crew

The minimum number of qualified flight attendants required by the FAA to legally operate an aircraft type. Varies by maximum passenger capacity on each aircraft type.

Duty Period

The period of time from scheduled or actual report time (whichever is later) to release in base or on a layover for a minimum required rest period.

Captain (CA)

The pilot in command of an aircraft, with the authority over the operation of the aircraft. Usually sits in the left seat of the flight deck and is identified with four stripes on their uniform shoulder.

Pilot in Command (PIC)

The pilot responsible for the operation and safety of an aircraft during flight time

Aircraft Left

The point of reference for determining the left side of the aircraft from inside the aircraft facing forward.

Aircraft Right

The point of reference for determining the right side of the aircraft from inside the aircraft facing forward.

Airspeed

The speed of an aircraft in relation to the air through which it is passing.

Cargo Compartment

The storage area of the aircraft, usually in the back of the aircraft or underneath, where passenger baggage and cargo is stowed for flight. Not accessible from the aircraft cabin.

Belly

The underside of the aircraft

Cruise speed

Time/rate an aircraft flies at maximum operating effeciency for a substained period.

Stow

To secure an item on board the aircraft for taxi, takeoff, landing, or during turbulence.

Abort

To terminate/discontiue an operation or procedure before completion, such as takeoff or landing

Bank

To turn the aircraft. Feels like a rolling motion from side to side.

Deadhead or Deadheading

Transportation of crewmembers from one point to another to cover a flight or return to domicile. Deadheading crewmembers fly on assignments as non-paying passengers, and do not perform flight duties.

Commute

Travel to/from work for crewmembers who do not live in their domicile and travel to work.

Jetway or Jetbridge

Walkway that connects the gate area and the airplane for boarding and deplaning. Also sometimes referred to as a loading bridge.

Oversale

When a customer has a valid ticket for a scheduled flight and there is no room on aircraft to accommodate them. Usually happens when tickets are sold beyond the seating capacity of the aircraft.

Air Carrier

a person who undertakes directly by lease, or other arrangement, to engage in air transportation

AM means

ante meridiem (before midday)

Altitude

distance above sea level, usually quoted in thousands of feet when referring to aircraft in flight.

In military time the word "hundred" means

o'clock

PM means

post meridiem (after midday)

AIRPORT CODE

the three digit code which is unique to a specific airport