Foundations Chapter 1: Life Skills

Which of the following actions is unethical for an esthetician? a) refraining from telling a client about his personal troubles at home b) attending a course at the local community college on business communication c) telling a coworker that she is making him uncomfortable by touching him frequently and politely asking her to stop d) telling a 16-year-old client that in order to have healthy skin, she should purchase an expensive anti-aging skincare line

D. (Giving clients accurate information about treatments and products is an important ethical matter. By selling a client products that they do not need, Antoni is acting unethically.)

During the client's treatment, Antoni notes that she has a mole along her hairline that was not there during her previous treatment.In order to remain ethical, what should Antoni do?

Inform the client of the mole and refer her to her doctor. (To show integrity, which is important to being ethical, Antoni should let the client know that he noticed the mole in case she wants to see her doctor to have it checked out.)

Antoni's boss alerts him about an upcoming class discussing a new tool and technique that will be available for use on the job.What should Antoni do next?

Take the class so he can stay up-to-date in his education. (Staying up-to-date on techniques, tools, and information that pertains to his job is an important part of providing ethical care and services to his clients.)

what can help individuals on their journey to success?

a well thought-out sense of purpose in the form of a mission statement

how long can short-term goals usually be coomplished

a year or less

Which is an example of visualizing success? a) picturing yourself working competently with clients in your dream shop b) honing skills in every aspect of your life, including cooking, gardening, or singing c) looking in the mirror every morning and repeating a mantra to yourself d) being kind to yourself if you make a mistake during your training

a) picturing yourself working competently with clients in your dream shop

effective communication skills

active listening and both verbal and nonverbal skills

perfectionism

an unhealthy compulsion to do things perfectly can be a roadblock to success, whereas learning from your mistakes can help you achieve success

creativity

an unlimited inner resource of ideas and solutions

Criticism blocks the creative mind from exploring ideas and discovering solutions, so be sure to __________.

be positive

emotional stability

being able to handle confrontation and knowing how to share your feelings in a professional manner

sensitivity

being compassionate and responsive to other people

receptivity

being interested in other people and responsive to their opinions, feelings and ideas. taking the time to really listen to others, being open-minded, and willing to work with all personality types

Which is an important life skill? a) changing your goals frequently b) working independently without the support of a professional network c) learning how to take care of your finances d) always maintaining a serious demeanor

c) learning how to take care of your finances

organization

categorizes information into smaller segments to make it more manageable a method used to store new information for short and long term memory

what are the 7 foundations of success

communication decision making image building customer service self- actualization goal setting time management

game plan

conscious act of planning your life, instead of just letting things happen

repetition

creates a firmer grasp on information, whether done in your head, out loud, written down, or practiced hands-on repeatedly saying, writing or otherwise reviewing new information until it is learned

life skills

day-to-day actions and capabilities that help you to be a productive and well-rounded person

The ability to deliver truthful, even sometimes critical or difficult, messages in a kind way is known as __________.

diplomacy

what two characteristics make up a healthy, positive attitude

diplomacy & pleasing tone of voice

Antoni is an esthetician and is working hard to be successful in all that he does. One day, Antoni's client is a well-known actress who shares that she has been very stressed out recently because she has been having some legal trouble. Antoni promises the client that he won't tell anyone what she has told him. Which ethical quality is Antoni exhibiting by keeping this information to himself?

discretion (Antoni will not share his personal issues with the client, nor will he share the client's personal issues with anyone.)

what can help you reach your goals more quickly

effective time management

how can you be kind to yourself

eliminate self-criticism

Displaying self-control and maturity is an indicator for which positive characteristic?

emotional stability

how can you respect others

exercise good manners at all times

self-actualization

fulfilling one's full potential

what can help you decide what you want out of life?

goal setting

values and goals

guides our behavior and give us direction

what does being creative mean?

having a talent, such as painting, acting, playing an instrument, writing, cutting hair, applying makeup, or creating nail art.

Nancy has a fight with her daughter before going to work; she relives the entire fight with her first client of the morning. What is Nancy demonstrating?

her lack of discretion by sharing a personal issue with a client

goal setting

identifying long- and short-term objectives to help you decide what you want out of life

how can you visualize success

imagine already working and being successful

What can you do to enhance your creativity?

improve your vocabulary

what are some core values?

integrity principles ethics accountability transparency service courage responsibility trust client focused

acronyms

is created using the first letters in a series of words

mind mapping

is used to create a visual representation of thoughts, ideas or class notes a graphic representation of an idea or problem that helps organize one's thoughts

While taking notes, using key words or phrases helps to identify __________.

main points

prioritization

make a list of tasks that need to be done, in order of most to least important

mnemonic

memorization device that helps a person recall information

Good life skills help you to achieve your _____ best.

personal

by ____ your goals, you will see where you need to focus your attention

plotting

what are three bad habits that do NOT contribute to success

procrastination, perfectionism, no game plan

procratination

putting off until tomorrow what you could do today

how can you build self-esteem

read positive affirmations

Antoni strives to get at least seven hours of sleep every night and goes to the gym at least four times per week. Which aspect of ethical behavior is he exhibiting?

self-care (In order to be helpful to others, Antoni knows he must take care of himself. By getting enough sleep and exercising regularly, he is exhibiting self-care.)

__________ is based on inner strength and begins with trusting your ability to achieve set goals.

self-esteem

To be ________ means to be compassionate and responsive to other people.

sensitive

what are the type types of goals?

short term and long term

____ will help the tone of your voice

smiling

how can you practice new behaviors

speak with confidence, stand tall, and use proper grammar

diplomacy (tact)

the ability to deliver truthful, even sometimes critical or difficult, messages in a kind way

what does a mission statement often become for an organization?

the cultural pulse

what is an essential part of business

the mission statement

ethics

the moral principles by which we live and work

personality

the sum of characteristics, attitudes, and behavioral traits

If you are having a conflict at home, but know that once you get to work, you should put that aside to get the job done, you are showing a sense of __________.

work-life balance

note taking

works off of cues, such as if a speaker writes something on the board

what are 11 important life skills to remember and practice?

- Being helpful and caring for others. - Making good friends. - Feeling good about yourself. - Having a sense of humor. - Maintaining a cooperative attitude. - Approaching work with a strong sense of responsibility. - Being consistent in your work. - Adapting successfully to different situations. - Sticking to a goal and seeing a job through to completion. - Mastering techniques to become more organized. - Developing sound decision-making skills.

what is an example of a long-term goal

- becoming a spa owner in five years - become a licensed beauty professional - opening your own business - building a client base large enough that your appointment book remains full - working your way up the ranks to manager of a business - earning a master's degree

how does a mission statement provide a sense of direction

- defines guiding principles - clarifies and sets goals - indicates how an organization operates

mission statement

- establishes the purpose and values by which an individual or institution lives and works

what should a mission statement look like?

- one to two sentences - communications who you are and what you want from your life - "I am dedicated to pursuing a successful career with dignity, honesty and integrity."

what are 13 ways to demonstrate effective time management

- prioritize - personalize your system - don't take on too much - learn and use problem-solving techniques - plan downtime - carry a notepad, organize, tablet, or phone - make schedules - identify the best times for productivity and relaxation - reward yourself - plan exercise - schedule a block of free time daily - use to-do lists - make time management a habit

what are some examples of short-term goals

- successfully get through an exam - graduate from beauty school - getting to class on time- completing homework assignments - mastering techniques - trimming five minutes off of the time it takes you to complete a service - reading new books about skin care - joining a networking group

SMART goals

1. Specific (what specifically do I want to accomplish? why? is there anything that's stopping me?) 2. Measurable (determine how you will measure and track your goal and how you'll know when you achieved it) 3. Achievable (what are the logical and necessary steps to achieve the goal) 4. Realistic (is this goal realistic? is this the right time? do i have the right resources to achieve it? 5. Timely (how long will it take to fully achieve the goal?)

what are four ways to enhance your creativity?

1. be positive (criticism blocks the creative ind from exploring ideas and discovering solutions to challenges) 2. look around for creative inspiration (art museums, music, fashion shows, magazines) 3. improve your vocabulary (build a positive vocabulary by using active problem-solving words like explore, analyze, and determine) 4. surround yourself with others who share your passion many talented people find that they are more creative in an environment where people work together and share ideas)

what are 7 characteristics of someone with a positive personality and attitude

1. diplomacy 2. pleasing tone of voice 3. emotional stability 4. sensitivity 5. values and goals 6. receptivity 7. effective communication skills

what 3 questions lead to success and a life you dream of?

1. how do you define success 2. what will success look like in your career 3. how will you know when you achieve success

what are two examples of visual study skills

1. mind mapping 2. note taking

what are four successful learning tools

1. repetition 2. organization 3. mnemonics 4. visual study skills

what four qualities embody being ethical?

1. self-care 2. integrity (align your behavior and actions to your values, like honesty) 3. discretion 4. communication

what are five good study habits

1. small tasks 2. chunks of time 3. key words or phrases 4. ask questions 5. study groups

what are three examples of mnemonics

1. word association 2. acronyms 3. songs or rhymes

how long are long-term goals

2, 5, 10 years

Which is an example of a life skill? a) disinfecting your tools b) recommending retail products c) seeing projects through to completion d) performing a service

C) seeing projects through to completion