Fundamentals for Success in Business D075 - All Questions From Course

A product development team placed the prototypes they designed into the field to see if the products would work to learn how usable and workable they are and obtain users' reactions. In which stage of the design thinking process is the team engaged? Ideate Define Empathize Test

Test

Prior to bringing a product to market, a project manager uses production controls to ensure the system can make the item to the expected specifications. Which stage in the design thinking process is being used during this task? Ideate Implement Test Prototype

Test

A job candidate asks questions during an interview to determine whether their personal life goals align with those of the organization. Which factor is the candidate using to guide the decision? · Values · Cultural norms · Morals · Personal experiences

Values

How are data expressed effectively during the design thinking process? Tacitly Strategically Verbally Visually

Visually

Which term describes domestic employees' actions if their concern about battery manufacturing appears to be actually taking place, and they informed the media about the situation? · Whistleblower · Compliance officer · Internal auditor · Entrepreneur

Whistleblower

Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Agreeableness

A new manager of a sales department receives the monthly reports from all four of the company's sales locations throughout the state. The manager must interpret this data to set targets for sales for the next month and quarter. Which skill set must this manager possess to fulfill this job responsibility? People Technical Communication Analysis

Analysis

Managers with ___________ skills have the ability to see the organization as a whole and to understand how various functions within an organization interrelate. · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

Analysis

A team member says, "I think we should purchase the less expensive of the two options. What does the rest of the team think?" Which communication style is being used by the team member? Passive Aggressive Passive-aggressive Assertive

Assertive

An executive has always appreciated the communication style of one of his closest friends and wants to develop the same style. The friend is always clear and direct in expressing her opinion but not in a way that dismisses the thoughts and opinions of others. Which communication style is this friend using? Passive Aggressive Passive-aggressive Assertive

Assertive

Of the following communication types, select the one that is generally considered the most ideal. Be sure you can explain "why." · Passive · Assertive · Aggressive · Passive-aggressive

Assertive

Two coworkers are discussing proposed options for a new department-wide computer system. Coworker A shares their opinions, addresses the pros and cons of the system, and explains why this would be the best option. After finishing, Coworker A asks Coworker B for feedback as well as input and thoughts on the options. Which communication style is Coworker A exhibiting? Passive-aggressive Passive Assertive Aggressive

Assertive

What are some traits associated with people with High EI?

Assertive, ambitious, driving, strong-willed, decisive, warm, entertaining, persuasive, patient, stable, predictable, good listeners, consistent.

A job candidate is preparing for an interview with an organization. The candidate wants to work for the organization because its values align with the candidate's personality and goals. Which process is this candidate using? Acculturation Selection Attraction Attrition

Attraction

An employee has been working for a company for the last six months. Over the last few months, the employee has determined that a person-organization misfit has occurred. This exemplifies: · Attrition · Subculture · Selection · Person-job fit

Attrition

A corporation's leadership uses a style in which decision-making is concentrated in a single manager. Which leadership style is the corporation using? Autocratic Laissez-faire Task-oriented Participative

Autocratic

A new manager is assigned to work in a department that has these characteristics: Employees have high role ambiguity. Employees have low intrinsic motivation. Employees have low abilities. There is little time for group decision-making. Which leadership style is recommended for this manager? Autocratic Participative Delegative Laissez-faire

Autocratic

An executive is concerned that the current leadership style in their international offices inhibits creativity. Which leadership style is of concern? Democratic Laissez-faire Autocratic Participative

Autocratic

Betty, a new manager, recently hired an employee from another department to work on her team. While Sammy is known to be a real "go getter", he has no prior experience in this role. Which style of leadership should be effective in managing and directing Sammy? · Participative · Autocratic · Laissez-faire · Transformational · Telling · Selling

Autocratic

During a crisis situation, a manager gives firm and specific directions to subordinates on which actions to take to manage the situation. Which type of leadership style is this manager using? People-oriented Autocratic Laissez-faire Task-oriented

Autocratic

In an emergency situation, where time is critical; there is little time for group decision-making. This describes what style of leadership? · Participative · Autocratic · Laissez-faire · Transformational · Telling · Selling

Autocratic

Which style of leadership is most effective for a newly formed team working under a tightly managed deadline? Delegating Selling Participative Autocratic

Autocratic

Which style of leadership should be effective in managing and directing an employee who is new to the organization with no prior experience in the role? Laissez-faire Delegating Participative Autocratic

Autocratic

A supervisor asks an employee to stay late to complete a personal task for the supervisor. When asked if the employee is willing to stay, the employee says, "I will do whatever you tell me to do," even though the employee is uncomfortable with the request. Which communication style is the employee displaying? Aggressive Assertive Passive Passive-aggressive

Passive

A manager expressed concern that a team member could not perform well due to personal issues. Which aspect of emotional intelligence did the manager display? Sympathy Motivation Empathy Social skills

Empathy

Which outcome occurs when employees associate the leadership's power with expert power? Employees are more compassionate. Employees are more collaborative. Employees are more secure. Employees are more compliant.

Employees are more secure.

What is a benefit of assessing the emotional intelligence of an individual? Improved profitability Enhanced judgment Increased productivity Subjective feedback

Enhanced judgement

What type of motivation is Charlie exhibiting by changing emphasis on the type of product being produced? · Enlightened self-interest · Code of ethics · CSR · Altruistic leadership

Enlightened self-interest

Which employee characteristic is Charlie addressing in the decision to relocate Carl Spith and Kim Arkle? · Morals · Ethics · Culture · Standards

Ethics

A project manager is widely known for helping organizations meet deadlines in a cost-efficient manner. The manager is hired by a technology firm to help them implement a new project. Which type of power does this project manager possess? Legitimate Coercive Expert Reward

Expert

John has worked at his current company for 2 years, but he is already considered a SME based on the knowledge and experience he has developed over his career. Which type of power has John gained? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Expert

Sure Start is seeking to identify talented individuals in Europe and Asia who have special skills and abilities in the electric battery manufacturing industry. Which form of power is Sure Start seeking in these employees? Legitimate Expert Coercive Referent

Expert

Which form of personal power is used by leaders? Reward Legitimate Expert Coercive

Expert

_________power is based on knowledge and special skill or experience. · Referent · Expert · Coercive · Information · Legitimate · Reward

Expert

Which characteristic of an organization is considered in the competing values framework? Passive versus active communication style Small versus large employee base Open versus closed access to resources External versus internal focus of activity

External versus internal focus of activity

During a department meeting, an employee tends to avoid making eye contact with others. Which type of communication style does this represent? Passive-aggressive Assertive Aggressive Passive

Passive

Which type of communication style is reflected by an employee who is disturbed by a negative review but fails to speak up about their concerns or feelings? Aggressive Passive-aggressive Assertive Passive

Passive

Which aspect of effective oral communication is important to remember? Removing the focus on the nonverbal dimension of communication Choosing the most effective medium to communicate the message Managing the time-lapse involved with the receiver's interpretation and response Paying particular attention to body language and gestures

Paying particular attention to body language and gestures

A manager witnesses an employee disrespect a coworker during a department meeting. The manager speaks with the employee after the meeting to review the context of the disrespect and the resulting impact it had on the coworker. The manager attempts to initiate a conversation with the employee about how the behavior can be improved. Which method is the manager using to share emotional intelligence? Introducing coaching programs for employees Scheduling team meetings to share perspectives Modeling emotionally intelligent behavior Performing incident debriefs for employees

Performing incident debriefs for employees

The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the open night manager position. This is an example of: · Attrition · Subculture · Selection · Person-job fit

Person-job fit

Which consideration describes the degree to which a candidate's skill, knowledge, and abilities match the demands of a position? Person-job fit Person-organization fit Organization selection Organization culture

Person-job fit

As Sure Start expands internationally, Charlie is focused on addressing concerns that domestic employees have about the new product. Which issues should he address with existing employees about their concerns? · Personal · Policy · Culture · Societal

Personal

Which of the following directly influences an individual's behavior and communication style? Ethnicity Marital status Personal beliefs Language barriers

Personal beliefs

Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Extraversion

Which form of communication has little or no nonverbal cues present during the exchange of information between the sender and receiver? In-person meetings Telephone conversation Video conferencing Group discussion

Telephone conversation

Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Hierarchy

Which level of follower maturity is being depicted by employees when the leader can trust the employees to make decisions independently and carry out organizational plans? Low competence and high commitment High competence and high commitment Low competence and low commitment High competence and low commitment

High competence and high commitment

A company has embraced the philosophy of CSR. Which practice reflects this commitment? · Providing the workers with free coffee and tea during their shifts · Abiding by state environmental laws · Holding a food drive to support local residents in need · Ensuring that local, state, and federal taxes are paid on time

Holding a food drive to support local residents in need

Which organizational department is responsible for managing and overseeing employee compensation and benefits? Human resources Accounting and finance Marketing Research and development

Human resources

The _________ department oversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly. · HR · IT · Marketing · Accounting and finance · R&D

IT

A leader who displays __________ is a respected role model to his or her followers in terms of performance, ethics, and confidence. · Individualized consideration · Inspirational motivation · Idealized influence · Intellectual stimulation

Idealized Influence

Challenge assumptions and create ideas. · Empathize · Define · Ideate · Prototype · Test · Implement

Ideate

Juan is leading a team to design a new technology that will be used across the organization. Juan has invited employees to a brainstorming meeting in which all employees are encouraged to think creatively and outside of the box. Which stage of the design process does this situation describe? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Ideate

The CMO is engaging stakeholders in corporate branding so it works across multiple continents, cultures, and languages. The group is generating ideas for the branding. Which step of the design thinking process has Sure Start started? Define Test Ideate Implement

Ideate

Which fact should an individual consider when choosing a channel of communication? Identifying the correct channel is the most important aspect of the communication process. Identifying the level of interaction and details for each channel provides important information. Selecting a channel may affect the communication budget. Choosing a correct channel will ensure the delivery of an effective message.

Identifying the level of interaction and details for each channel provides important information.

A manager is ready to introduce developed ideas to market. Which stage of the design thinking process is the manager experiencing? Implement Ideate Test Prototype

Implement

A manager is ready to introduce developed ideas to market. Which stage of the design thinking process is the manager experiencing? Prototype Test Ideate Implement

Implement

Introduce your idea to markets. · Empathize · Define · Ideate · Prototype · Test · Implement

Implement

Which step of the design thinking process introduces the product or idea to the market? Ideate Test Prototype Implement

Implement

Which channel is considered rich and allows for more interactive communication? Social media Teleconference Voice message In-person oral

In-person oral

Which benefit can occur by using good communication skills? Increase in chances of employment Enhancement in accounting accuracy Improvement in shareholder earnings Boost in the organization's competitive position

Increase in chances of employment

Which benefit can occur by using good communication skills? Improvement in shareholder earnings Enhancement in accounting accuracy Increase in the chances of employment Boost in the organization's competitive position

Increase in the chances of employment

Which personality trait is ideally suited for an organizational culture that stresses individualism? Independent Liberal Reserved Cooperative

Independent

A group of employees approaches their manager to report a conflict within the team. The manager asks the employees to resolve the problem among themselves. Which style of leadership reflects this manager's response? Sound Indifferent Accommodating Controlling

Indifferent

A group of employees share with their manager that there is conflict within the team. The manager tells the employees to resolve the problem themselves. Which style of leadership is this manager using? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Indifferent

A leader who displays __________ helps followers to achieve their potential through coaching and mentoring. · Individualized consideration · Inspirational motivation · Idealized influence · Intellectual stimulation

Individualized Consideration

Chase is an entry level worker with a charismatic personality who easily influences his co-workers. This is a type of ______________ leadership. · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

Informal

A senior executive is looking for people in the organization who have the ability to influence others based on their level of charisma, not simply based on their corporate title. What type of individual is the executive attempting to identify? Department manager Informal leader Formal leader Divisional manager

Informal leader

________ power is based on an employee possessing knowledge that others need or want. · Referent · Expert · Coercive · Information · Legitimate · Reward

Information

Which core managerial role involves gathering and organizing data to distribute to various people in the company? Intrapersonal Interpersonal Decisional Informational

Informational

_______ creates a collective vision that encourages followers to exert extra effort in challenging situations. · Individualized consideration · Inspirational motivation · Idealized influence · Intellectual stimulation

Inspirational Motivation

Which influence tactic involves appealing to individuals' values, emotions, and beliefs? Inspirational appeal Coercive power Reward power Rational persuasion

Inspirational appeal

A team is on the verge of missing an agenda deadline for a major company project. The leader reminds the team of the benefits of meeting the established goal. Which trait is the leader displaying? Mentoring Inspiring Coercing Confronting

Inspiring

A leader who encourages his/her followers to think critically and independently is displaying ___________. · Individualized consideration · Inspirational motivation · Idealized influence · Intellectual stimulation

Intellectual Stimulation

Which tool of transformational leadership does a leader use to recognize the cognitive abilities of subordinates and empower them towards a positive organizational contribution? Idealized influence Inspirational motivation Individualized consideration Intellectual stimulation

Intellectual stimulation

Which term describes the measure of one's ability to learn and is adjusted for age? Intelligence quotient Emotional quotient Emotional intelligence Intelligence factor

Intelligence quotient

Which organizational ethical level is Charlie addressing in relocating Carl and Kim? · Internal policy · Societal · Personal · Moral

Internal policy

The top management of a company implemented a policy in which all employees can attend the board meetings so they can be present when important decisions are made. Which practice is being followed by this company? · Social responsibility · Greenwashing · Internal transparency · Internal auditing

Internal transparency

A manager attends training on different languages, business conduct, and approaches to working with diverse populations. Which aspect of the company is the manager learning? Organizational culture International business culture Organizational leadership International business success

International business culture

An act of violence occurs in the country. When a company leader is asked about the situation by a colleague at lunch, the leader opens up to the colleague and expresses concerns about the aggression associated with the event. Which ethical concept is driving this leader's response? Professional values Organizational norms Personal ethics Cultural morals

Personal ethics

Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Openness

What is the most common and natural form of communication? Informal Written Oral Nonverbal

Oral

______ Communications tend to be richer channels and are well suited for complex or unsettling information. · Written · Non verbal · Oral · Passive

Oral

A customer asks a service associate for a refund on a product that is broken. The associate asks how the product was broken, and the customer explains that it was broken when the box was opened. The associate thinks that is very unlikely but reflects on how the company values customer satisfaction above all else. The associate processes the refund for the customer. Which factor is influencing this associate's decision? Organizational culture Cultural diversity Individual values Operating procedures

Organizational culture

Three employees are invited to present their ideas for solving a critical company problem. It is important that the company choose the correct idea from these suggestions. The manager listens carefully while taking notes during each person's presentation. She nods her head in response to the presenter's comments and smiles encouragingly. She also notes other cues that might identify personal feelings or commitment to their idea. This manager has demonstrated four of the five rules for active listening. Which remaining rule should the manager implement? Note all cues Paraphrase and restate Listen for message content Listen for feelings

Paraphrase and restate

A major corporation's office in Asia follows a leadership style in which the senior managers share the decision-making with the leadership team. Which leadership style is being used in this location? Participative Task-oriented Autocratic Laissez-faire

Participative

A manager needs to decide which local charities the company should support and actively seeks the opinions from employees. Which type of leadership style is this manager using? Participative Laissez-faire Task-oriented People-oriented

Participative

Eli has high competence and low commitment and is classified as M3 level of maturity. Which type of leadership style will be the best for Eli? · Participative · Autocratic · Laissez-faire · Transformational · Telling · Selling

Participative

Sue has managed the Accounting Department over the last 10 years. Sue engages team members in decision-making processes, although she ultimately retains the final say. What's Sue's leadership style? · Participative · Autocratic · Laissez-faire · Transformational · Telling · Selling

Participative

A company is looking to optimize their procure-to-pay system by implementing robotics to automate this match, which is currently handled manually. Which type of management is this company pursuing? Investment Process Information Relationship

Process

What is a key difference between personal and professional communication? Personal communication is more formal than professional communication. Personal communication is intended for a wider audience than professional communication. Professional communication is used for a less diverse group compared to personal communication. Professional communication is more clear and concise than personal communication.

Professional communication is more clear and concise than personal communication.

Start to create solutions. · Empathize · Define · Ideate · Prototype · Test · Implement

Prototype

A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss methods for developing a plan to improve the employee's emotional intelligence in the workplace. Which method is the manager using to share emotional intelligence? Scheduling incident debriefs for employees Providing coaching programs for employees Scheduling team meetings to share perspectives Modeling emotionally intelligent behavior

Providing coaching programs for employees

A manager is hosting a scenario-based workshop to demonstrate how empathy and social skills should be used in the workplace. Which method is the manager using to share emotional intelligence? Introducing coaching programs for employees Providing training and education programs Scheduling incident debriefs with employees Scheduling team meetings to share perspectives

Providing training and education programs

The ______ department plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration. · HR · IT · Marketing · Accounting and finance · R&D

R&D

Which leadership style is well suited when an organization enters a transitional period and management needs to guide employees through the change? Autocratic Laissez-faire Participative Transformational

Participative

Which type of skill do managers exemplify when they have the ability to understand daily problems, provide solutions, and understand the skills required for their department to operate? Communication Analysis Interpersonal Technical

Technical

A manager notices an employee is frequently hesitant to speak up during meetings and share his thoughts or beliefs, even in cases when the employee is being wronged. Which communication style is this employee exhibiting? Passive-aggressive Passive Aggressive Assertive

Passive

You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Passive Aggressiveness)

incident debrief

A manager who exhibits a ________ style of management provides employees significant freedom, trusts them to use their professional expertise to make sound decisions, and interferes only when necessary. · Participative · Autocratic · Laissez-faire · Transformational · Telling · Selling

laissez-fare

Which department in an organization is responsible for customer research, branding, and advertising? Information technology Marketing Human resource management Customer service

marketing

An executive is struggling to communicate effectively with one of her company's new managers. The new manager is hesitant to share his thoughts and beliefs and often sounds apologetic when speaking. Which communication style is the new manager using? Passive Assertive Aggressive Passive-aggressive

passive

How can EI be beneficial in the workplace and your personal life?

physical health, mental well being, relationships, conflict resolution, success

In order to create a system for our business needs, GWC patched together multiple information technology tools over the years. This system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting information from this system was also a challenge both for general inquiries and standardized reporting. All of this limited GWC's ability to optimize processes and scale its efforts. GWC is looking to optimize its IT system by implementing new software to address the reports which are currently handled manually. Which type of management is this company pursuing? · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

process management

Which leadership style should be used to manage a low competence and low commitment team? · Participative · Autocratic · Laissez-faire · Transformational · Telling · Selling

telling

Cheyenne Jenkins, VP for a large gas company, wrote a letter to her boss regarding the extremely fraudulent accounting practices in their publicly traded company. She demanded that the company take action. Her letter became public five months after she wrote it and was fodder for national outrage. This is an example of ______________. Cheyenne continues to work while the matter is investigated. She is likely protected under ________ (A) whistleblowing, Sarbanes-Oxley Act (B) internal transparency, Sally Mae Act (C) code of ethics, Securities and Exchange Commission (D) whistleblowing, Title VII

(A) whistleblowing, Sarbanes-Oxley Act

XYZ Inc. uses images of a leafy forest to promote their Green-Clean Cleaning Wipes. They advertise the wipes as being biodegradable, but the chemicals in the wipes do not break down well in the environment and the plastic container is definitely not biodegradable. This is an example of _______ (A) code of ethics (B) greenwashing (C) whistleblowing (D) Morals

(B) greenwashing

Why is Corporate Social Responsibility important to an organization and its local community? (A) It helps promotes a caring company culture (B) It immediately increases the profit margin (C) Increase long-term profits and shareholder trust (D) It provides good marketing material and ways for the company to advertise

(C) Increase long-term profits and shareholder trust

Which of the following is true about Corporate Social Responsibility? (A) It can be framed as a response to public backlash for a long track record of harming environments (B) It guarantees the company is acting ethically (C) It encourages promotion from within the organization (D) It comes at little additional cost to the organization

(D) It comes at little additional cost to the organization.

Charlie has decided to listen to complaints from residents of the community where the new battery manufacturing facility is located. He hopes CSR practices will help in managing these relationships. Why is Charlie willing to hear these complaints? 1. He is familiar with research indicating these types of press events improve corporate outcomes. 2. He is required to listen to community members as part of the code of ethics. 3. He recognizes that members of the local community are also stakeholders. He wants to receive feedback from the community to comply with government regulations.

3. He recognizes that members of the local community are also stakeholders.

Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio. (Answer choices: 50/50, 60/40, 70/30, 80/20)

80/20

Provide an example of when personal and professional ethics may conflict.

A police officer may personally believe that a law that he is required to enforce is wrong. However, under the Code of Conduct for the New Zealand Police, he is required to obey all lawful and reasonable instructions to enforce that law unless there is good and sufficient cause to do otherwise. A doctor may not personally believe that the course of medical treatment chosen by a patient is the right one. However, under the Code of Ethics for the New Zealand Medical Association, she must respect the rights, autonomy and freedom of choice of the patient.

A company is quickly expanding to new offices and is working through issues related to how they will allocate resources over the next six months to handle the expansion. The results of these decisions will be reported to shareholders and used to seek additional resources from venture capitalists. Which department will carry out this work for the company? HR IT R&D Accounting and finance

Accounting and finance

During the workday, an employee's tasks include processing incoming payments, creating invoices, and making timely payments. In which organizational department is this employee working? Accounting and finance HR IT R&D

Accounting and finance

The _________department handles accounts payable, accounts receivable, and payroll. · HR · IT · Marketing · Accounting and finance · R&D

Accounting and finance

A new employee is attending training on customer service. During the training session, the employee takes notes, makes eye contact with the trainer, and concentrates on gaining insights and understanding about customer service policies and approaches. Which technique is the employee using? Active listening Supportive communication Using the 80/20 rule Clarifying questions

Active listening

A manager encourages employees to think creatively and take risks to increase their impact on the organization. Which type of organizational culture does this reflect? Market Adhocracy Clan Hierarchy

Adhocracy

Charlie is using the competing values framework (CVF) and decides to try and establish a culture that emphasizes flexibility with an external focus due to the organizational changes stemming from opening several new international offices. Which quadrant of CVF is Charlie selecting? Adhocracy Hierarchy Clan Market

Adhocracy

Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Adhocracy

Which type of organizational culture provides the best fit for an employee who scored high on openness? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Adhocracy

Which action should a CEO perform to attract individuals who will be a good fit for the company? Advertise about the compensation for each position Advertise about the company culture Advertise about advancement opportunities in the company Advertise about the work hours

Advertise about the company culture

A manager notices an employee frequently stands up during meetings when communicating and is often dismissive of other people's feelings. Which communication style is she exhibiting? Passive-aggressive Aggressive Passive Assertive

Aggressive

A senior executive has received many complaints about the communication style of one of the managers. The manager will stand up for her own views and opinions, but the style she uses often violates the rights of others. She is also dismissive toward the feelings of others, which is also causing problems. Which communication style is this manager using? Passive-aggressive Passive Aggressive Assertive

Aggressive

Jason gets an undercooked steak and the waitress asks him how he likes his meal. He explodes, yelling at the waitress about her inadequacies regarding remembering his order and demanding that he get a free meal because of the horrible service and incompetent wait staff. Jason is __________________. · Passive · Assertive · Aggressive · Passive-aggressive

Aggressive

A hospital is trying to hire nurses for terminally ill patients. The nurses will need to exhibit a high level of the characteristics associated with the clan culture. Which personality characteristic should the ideal candidate have for this job? Openness Neuroticism Agreeableness Extraversion

Agreeableness

Why do employees who possess high emotional intelligence work effectively and ethically in customer service positions? Because of the greater opportunity to problem solve Because of their technical training and experience Because of their ability to regulate their emotions Because of their strong preference for working individually

Because of their ability to regulate their emotions

A manager is meeting with an employee to discuss a recent disagreement that occurred at work. The manager reflects on the situation and is able to share personal values, beliefs, and preferences for working through conflicts and identifying personal challenges for development. Which method is the manager using to share emotional intelligence? Responding in culturally appropriate ways Being transparent about areas for improvement Introducing coaching programs for employees Scheduling team meetings to share perspectives

Being transparent about areas for improvement

Which benefit is enjoyed by managers who are strong in the self-regulation component of emotional intelligence? Better adaptability Fewer employee errors Lower transparency Faster deliverable times

Better adaptability

The chief executive officer (CEO) of a beverage company wants to promote a healthy lifestyle to its customers. Which action will achieve this goal? Donate food to a local food bank Set an example to customers by donating corporate profits to a local health organization Build a park for the community that includes walking trails Encourage employees to carpool to work

Build a park for the community that includes walking trails

What are some benefits to an organization that has high organizational ethics?

Business ethics offer companies a competitive advantage. Consumers learn to trust ethical brands and remain loyal to them, even during difficult periods. Employees feel more at ease, are more open to taking educated chances, and have a more pleasant work experience.

Which organizational emphasis is being demonstrated by the production of the new product? · CSR · Code of social ethics · Internal transparency responsibility · Code of conduct

CSR

An individual wants to be part of a team where employees are the most valued asset and given opportunities for both personal and professional development. Which competing values framework quadrant does this demonstrate? Clan Hierarchy Adhocracy Market

Clan

Tina's Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina's Cleaning Team exhibits which CVF culture? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Clan

A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee's EI in the workplace. Which method is the manager using to share EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Assertive Communication)

Coaching Program

_______ power is the ability to take something away from or punish someone for noncompliance. · Referent · Expert · Coercive · Information · Legitimate · Reward

Coercive

A manager is responsible for four sales departments located in different parts of the state. The manager needs to keep all departments up to date with what is happening in the organization. Which type of managerial skills will this manager need to handle this challenge successfully? Technical Communication Analysis People

Communication

Charlie wants to determine a model for the company's culture across all locations worldwide, but he realizes he needs to balance several factors. Specifically, he wants to consider whether the culture should have an internal or external focus and whether the culture should focus on flexibility or stability. What model should Charlie incorporate? Human resources analytics framework Recruitment and selection dimensions United Nations cultural dimensions Competing values framework

Competing values framework

A company develops a program to help guide employees in decision-making and defines expectations for accepting gift from clients. What is the name of the program? · Compliance and ethics · Internal transparency · Social responsibility · Whistleblower and protection

Compliance and ethics

A company is trying to recruit candidates who will be a good fit for its culture. Which technique should the company use to enhance its results? Conduct multiple interviews of the candidates Extensively review candidates' resumes Hire individuals that were the top of their graduating class Evaluate candidates' accomplishments

Conduct multiple interviews of the candidates

Charlie believes the manufacturing facilities of Sure Start use a hierarchy environment. He wants to hire more employees in both domestic and international locations who are organized, dependable, and suited for this category in the competing values framework. Which Big 5 trait should Charlie be focused on for these new hires? Agreeableness Extraversion Openness Conscientiousness

Conscientiousness

The CMO has been tasked with creating a marketing campaign that involves communication and respect for all customers in Sure Start's international markets. Which leadership approach will support this effort? Extraversion Consideration Integrity Initiation

Consideration

A manager is very focused on the sales numbers of the team and expects the employees to demonstrate high results each month without considering the feelings or opinions of the team. Based on Blake and Mouton's Leadership Grid, which behavior is the manager exhibiting? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Controlling

Which career field has a higher importance of one possessing emotional intelligence? Accountant Counselor Mechanic Scientist

Counselor

A company wants to ensure they have ethical leaders who are willing to take risks to do the right thing, even when it is not convenient. They are hoping these leaders will be able to face challenges in the firm and in the marketplace, even if there is reason to be reluctant to face them. Which leadership quality is the company seeking? Loyal Relationship management Social awareness Courage

Courage

During a meeting, a senior manager became upset over an issue and used profanity when responding to lower-level managers. The behavior disrupted the whole company. Which organizational element of ethics did this manager violate? Mission Bylaws Culture Charter

Culture

A company establishes a goal to increase annual sales by 13 percent. In an organization-wide meeting, a senior manager mistakenly understates the organization's board-approved goal by a significant amount. What would be the potential impact on the organizational outcomes due to this type of miscommunication? Decreased productivity Decreased employee morale Weakened shareholder confidence Improved productivity

Decreased productivity

State your users' needs and problems. · Empathize · Define · Ideate · Prototype · Test · Implement

Define

A manager assigns decision-making responsibilities to team members but oversees their work. Which level of leadership is being used by this manager? Selling Participating Telling Delegating

Delegating

Which level of leadership style should be used to manage a highly competent and committed team? Telling Delegating Participating Selling

Delegating

A manager is engaged in a process in which data are collected and expressed visually to understand users, challenge assumptions, redefine problems, and create innovative solutions. Which type of business planning strategy is being used by this manager? Porter's five forces SWOT BCG matrix Design thinking

Design thinking

What is the difference between EI and IQ?

EI is the ability to recognize, understand and manage our own emotions. Recognize, understand and influence the emotions of others. IQ is a number indicating a person's relative level of intelligence: it is the mental age (as shown by intelligence tests).

Which channel of communication is classified as being lean? Online meetings Video conferences Emails Face-to-face meetings

Emails

A manager is described as self-aware, and he understands how his personal values and cultural norms compare to those of other countries. Which concept is the manager exhibiting? Emotional connection Emotional aptitude Emotional quotient Emotional intelligence

Emotional intelligence

A new technology company wants to identify a factor that will enhance the ability of their employees to be happier and more productive. Specifically, they want their employees to build relationships and relate well to other people in a way that will help lead to greater overall well-being and a more balanced life. Which factor is being identified? Expert power Organizational ethics Emotional intelligence Autocratic leadership

Emotional intelligence

Which concept describes a person's ability to lead, negotiate conflict, build relationships, and relate to others in social situations? Emotional intelligence Emotional quotient Emotional connection Emotional aptitude

Emotional intelligence

Which term describes one's wellbeing and ability to build a balanced life? Emotional connection Emotional aptitude Emotional quotient Emotional intelligence

Emotional intelligence

A manager is working to create a more effective and streamlined recruitment and selection process. The manager meets with each of the hiring managers to discuss their concerns about the current process and understand the various steps needed to hire a new employee. Which stage of the design thinking process is the manager performing? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Empathize

Research your users' needs. · Empathize · Define · Ideate · Prototype · Test · Implement

Empathize

What is the correct order of the six stages of the design thinking process? Empathize, define, ideate, prototype, test, implement Define, empathize, ideate, prototype, test, implement Ideate, empathize, define, prototype, test, implement Empathize, define, ideate, test, prototype, implement

Empathize, define, ideate, prototype, test, implement

Which organizational department is responsible for target market identification? Research and development Marketing Accounting and finance Human resources

Marketing

Although a car stereo manufacturing company has been expanding into new markets around the world, the CEO wants to maintain a rich form of communication among leaders throughout the new offices. The CEO wants their communication to remain interactive and wants to allow for two-way communication while still being able to identify nonverbal forms of communication. Which form of communication accomplishes these goals? Teleconference Social media Voice message Face-to-face

Face-to-face

Which description of communication channels is accurate? Face-to-face meetings are personal, interactive exchanges that are still the preferred method of communication in business. Letters are a less formal method of written communication used in less important situations. Message boards and forums allow people to post information to a decentralized location. Emails provide delayed written communication and are ineffective for formal notices and updates, as well as informal exchanges.

Face-to-face meetings are personal, interactive exchanges that are still the preferred method of communication in business.

An employee learns that part of the annual performance evaluation involves surveying peers about their behavior and how it impacts others in the organization. Which technique is being used in the evaluation process? Feedback Mindfulness Meditation Self-reflection

Feedback

Sure Start is focusing on steps to help the senior leaders manage their emotional health. Charlie would like to help each senior leader find individuals they trust to give them input about their performance, specifically since the expansion of the company into the global market. Which technique is being used with these senior leaders? Mindfulness Feedback Meditation Self-reflection

Feedback

Which characteristic must exist for new employees to perform well in an organization prior to being fully trained? Fit with the culture Number of accomplishments Personality assessment profile Level of GPA

Fit with the culture

A large manufacturer of ice cream products has a core value of "making the world a better place." However, it was discovered that the manufacturer sourced their main raw ingredient from a company that used practices considered detrimental to the well-being of animals. Which situation is occurring with this discrepancy? · Publicizing · Kickbacking · Greenwashing · Whistleblowing

Greenwashing

Charlie suggests in a press release that the company is planning to phase out its traditional car battery production in an effort to focus on sustainable business practices. Which action is Charlie taking? · Conscious consumerism · Perjury · Greenwashing · Business tort

Greenwashing

A new office has had multiple complaints about the payroll services for its employees. Several times the payments have been late, and there has been confusion about which benefits the company will help pay. Which department will address this issue? HR Accounting and finance IT R&D

HR

During the workday, an employee's tasks include recruiting, onboarding new employees, and administering training and development. In which organizational department is this employee working? R&D Accounting and finance Marketing HR

HR

The _______ department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training. · HR · IT · Marketing · Accounting and finance · R&D

HR

Charlie wants to be cautious in his goal setting for Sure Start's new offices because of lessons learned from opening the office in South America. Which outcome is he concerned about? 1. Having unrealistically high goals may cause employees to compromise ethical standards 2. Establishing high goals, which will cause employees to fail meeting them 3. Having basic goals so the employees can feel successful by accomplishing them 4. Establishing a corporate culture where employees are motivated without the use of goals

Having unrealistically high goals may cause employees to compromise ethical standards

Which organizational department is responsible for training and coaching employees? Accounting and finance Human resources Marketing Research and development

Marketing

The chief executive officer (CEO) of a company decides to change the way the company has been functioning over the years in order to improve its reputation. The CEO decides to pay the employees a fair wage, show a good profit margin, and produce a reliable product. But even after a year, there is not much change in the way the community perceives the company. Which action will provide the improvement this CEO is seeking? Investing in social and environmental causes Recruiting additional employees Advertising products during popular sports programs Creating an internal safety awareness program

Investing in social and environmental causes

A corporation is opening a new factory in a small rural community and would like to demonstrate an ethical commitment to environmental responsibility in the new location. Which action demonstrates this commitment? Pledge to only recruit and hire from the local community Provide funding for laboratories at the local medical college Invite local citizens to a tree-planting event along the town's main street Create a citizen hotline for anonymous reporting of company problems

Invite local citizens to a tree-planting event along the town's main street

What is an attribute of leadership? It maintains a private vision for the leader to follow. It is an influence relationship between at least two individuals. It is interchangeable with management. It provides followers the tools required to execute team members' visions.

It is an influence relationship between at least two individuals.

What is an advantage of written communication? It facilitates the likely interpretation of the message by the reader. It allows for instant feedback. It provides the sender the opportunity to reflect on ideas. It is the easiest form of communication.

It provides the sender the opportunity to reflect on ideas.

A manufacturing cosmetics company currently avoids testing its products on animals, but the new chief executive officer (CEO) decides to begin that practice since it will help cut company costs. Which impact will this have on the organization? It will be viewed as being unethical. It will reduce the company's position as an advocate for customer safety. It will be able to increase the company's market share. It will be seen as being committed to producing reliable products.

It will be viewed as being unethical.

Why should managers work to improve the emotional intelligence of their employees? It aids the employees in taking on new technical responsibilities. It will help ensure the future success of the employees. It is a federal legal requirement in the workplace. It is a key component of business succession planning.

It will help ensure the future success of the employees.

Which type of leader behavior focuses on supervisory functions? Job-centered Consideration Initiating Employee-member-centered

Job-centered

Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this? (Answer choices: meditation, journaling, feedback)

Journaling

Which characteristic is present in someone with high emotional intelligence? Keeps promises Oversteps boundaries Has emotional outbursts Gives attention to detail

Keeps promises

Which force is defined as the level of understanding of a subject and complements emotional intelligence to help an individual collaborate effectively in the workplace? Knowledge Skill Seniority Ability

Knowledge

A leader decides to delegate tasks to a skilled team of employees. Which management style is being used by this manager? Participative Laissez-faire Selling Autocratic

Laissez-faire

A major corporation's new office in South America follows a leadership style in which decision-making is almost entirely delegated to others with little direction from senior management. Which leadership style is management using in this location? Participative Laissez-faire Autocratic Task-oriented

Laissez-faire

An executive has selected a leadership style for the corporate office that works well because the employees are motivated and highly-skilled and can work well independently. Which leadership style is being used? People-oriented Autocratic Participative Laissez-faire

Laissez-faire

Which leadership style only works in circumstances where employees are independent and highly skilled? Autocratic Laissez-faire Participative Task-oriented

Laissez-faire

Which leadership style only works in circumstances where employees are independent and highly skilled? Laissez-faire Task-oriented Participative Autocratic

Laissez-faire

Which leadership style uses delegation? Transactional Participative Laissez-faire Autocratic

Laissez-faire

Which style of leadership allows a high degree of autonomy for followers? Laissez-faire Autocratic Participative Task-oriented

Laissez-faire

Which style of leadership allows a high degree of autonomy for followers? Laissez-faire Task-oriented Participative Autocratic

Laissez-faire

A senior executive is looking for individuals in the company who have the ability to influence others in a way that will help accomplish the company's goals as opposed to simply instructing others to accomplish the goal. What type of individual is this executive attempting to identify? Supervisor Leader Manager Foreman

Leader

_______(s) inspire primarily through intrinsic processes such as internal inspiration. · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Leader

Which statement accurately describes the role of a leader? Leaders direct a group to accomplish a goal. Leaders work toward creating circles of power. Leaders can influence others even if they do not have a formal role. Leaders have to have a formal title in order to be in a position of influence.

Leaders can influence others even if they do not have a formal role.

Which description accurately reflects the nature of leadership styles? Leaders should choose their style to match a variety of employee characteristics. Repeated use of the same leadership style will make it ineffective. Leadership styles should be rotated regularly to sharpen employees' perspectives. A manager is advised to select one leadership style and use it consistently.

Leaders should choose their style to match a variety of employee characteristics.

A judge believes that the use of cannabis should never be allowed regardless of the situation due to personal principles of what is right and wrong. A law was recently passed, however, allowing individuals to use cannabis. Which type of issue does the judge face? -Values-morals -Legal-unethical -Immoral-illegal -Illegal-ethical

Legal-unethical

In an effort to cut costs, an apparel factory is moving operations to another country where labor is cheap and employment laws are less stringent. Costs can only be kept low if the factory operates like a sweatshop. Which type of problem is this company facing? Legal-ethical Legal-unethical Illegal-unethical Illegal-ethical

Legal-unethical

The CFO asks employees to prioritize their goals for budgeting and is working with the accounting and finance managers to implement this. What base of power is he looking for when working with these managers? Coercive Expert Referent Legitimate

Legitimate

______power is based on one's organizational role or position. · Referent · Expert · Coercive · Information · Legitimate · Reward

Legitimate

Which personality trait of a follower influences leadership style? Conscientiousness Integrity Locus of control Intelligence

Locus of control

Which level of follower maturity is depicted by employees who function better under a leader who is autocratic and directive? Low competence and high commitment High competence and low commitment High competence and high commitment Low competence and low commitment

Low competence and low commitment

A manager appears to exhibit low emotional intelligence (EI) and high awareness. The employees see the manager as being a master manipulator. Which term describes this manager? Darwinism Napoleonism Elizabethan Machiavellian

Machiavellian

Which term describes a person who uses emotional detachment to control impulses and charm to hide true intentions? Gandhian Elizabethan Machiavellian Napoleon

Machiavellian

One of a company's new offices is suffering from low morale even though the employees are working toward corporate goals. The owner notices that there is a disconnect between the supervisor and the employees. The owner thinks that the employees are only responding to the supervisor's directives out of duty. Which title encompasses the behavior of this supervisor? Leader HR director Individual contributor Manager

Manager

_______ perform formal functions such as planning, organizing, leading, controlling, and coordinating. · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

Manager

_________functions revolve around three core roles: interpersonal, informational, and decisional. · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

Manager

Who is responsible for setting the ethical tone of a corporation? · Creditors · Shareholders · Managers · Frontline employees

Managers

Which adjective describes someone who is Machiavellian? Impulsive Awkward Manipulative Shy

Manipulative

A manager encourages employees to distinguish themselves by consistently exceeding goal expectations and winning the department's monthly sales competitions. Which type of organizational culture is this reflecting? Adhocracy Hierarchy Market Clan

Market

A manager reads an industry report and learns that the company is still leading the competition in customer satisfaction ratings. The manager values this measure of success and commits to do whatever it takes to maintain that ranking the following year. Which competing value does this represent? Adhocracy Hierarchy Clan Market

Market

Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Market

The _________ department promotes the business and drives sales of its products or services. It provides the necessary research to identify the company's target customers and other audiences. · HR · IT · Marketing · Accounting and finance · R&D

Marketing

A manager creates actionable items from a set of approved goals. What is this manager's management role in the organization? Top Middle Mentor Front line

Middle

A manager has been in a meeting all day and is distracted by thoughts about work responsibilities. The manager decides to refocus attention by writing down important points being discussed in the meeting in order to redirect their thoughts and reconnect to the present moment. Which technique is the manager using? Self-reflection Feedback Meditation Mindfulness

Mindfulness

A prospective candidate states in an interview, "I am an ethical and caring person. I put the needs of others before mine and seek the best outcomes for the groups I work in." Which aspect of emotional intelligence is this candidate describing? Work ethic Sympathy Technical skill Moral identity

Moral identity

As part of a company's corporate goals to improve the communities in which they work, the company hopes to connect to its employees' desire to see themselves as ethical, caring people. Which aspect of emotional intelligence does this highlight? Self-awareness Social awareness Relationship management Moral identity

Moral identity

Which technique is an employee who participates in professional development to earn a promotion using? Empathy Self-regulation Self-awareness Motivation

Motivation

Which Big 5 personality trait describes a person who is anxious, irritable, and moody? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

Neuroticism

Smiling, fist-pumping and jumping up and down are examples of what type of communication? · Written · Non verbal · Verbal · Visual

Non verbal

A senior executive recently had a meeting with a manager from one of their largest suppliers in Asia. The executive felt that the body language, tone of voice, and facial expressions of the manager indicated their company was not happy with a recently agreed-on contract. Which form of communication led to this conclusion? Oral Nonverbal Written Non-expressed

Nonverbal

An individual's only method of communication is American Sign Language (ASL). Which form of communication is this individual using to interact? Inscribed Oral Written Nonverbal

Nonverbal

How can having high EI affect making ethical decisions?

One aspect of emotional intelligence is moral identity, which has to do with the extent to which people want to see themselves as ethical, caring people. People with a strong moral identity are more considerate of others and are also significantly more considerate if they are also good at regulating their emotions.

An organization that is a lead innovator is looking to hire someone to enter their research and development department. Which personality trait should the ideal candidate possess? Neuroticism Agreeableness Extraversion Openness

Openness

Charlie has selected to work toward an adhocracy culture based on the competing values framework and is hoping to recruit employees in both domestic and new international locations who are inventive and will be successful in this environment. Which Big 5 personality trait will be successful in this cultural environment? Agreeableness Openness Conscientiousness Extraversion

Openness

A manager presents facts and data to encourage the staff to make an exceptionally difficult change to company procedures. The staff reluctantly agrees to the change based on the provided information. Which influence tactic was used by this manager? Coercion tactics Rational persuasion Manipulation strategies Inspirational appeals

Rational persuasion

Which influence tactic is used to sway others using data and facts? Expertise Rational persuasion Inspirational appeals Coercion

Rational persuasion

Which tool is used when a manager observes high emotional intelligence behavior in an employee and then later discusses it with the employee in order to reinforce that behavior? Employee intervention Team brainstorming Performance review Recognition acknowledgement

Recognition acknowledgement

Lady Gaga is a famous singer and song writer who is respected by her peers in the industry. Lady Gaga has what type of power? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Referent

The COO seeks to identify an employee who represents the Vietnamese culture to create influence in that community for Sure Start. Which base of power is Sure Start trying to identify? Legitimate Expert Referent Coercive

Referent

_____ power comes from being trusted and respected. · Referent · Expert · Coercive · Information · Legitimate · Reward

Referent

An employee in the accounting department discovers that an element in the financial statement is not in compliance with the company's required financial record keeping. The employee reports this to management. The manager instructs the employee to take no action. What next step should the employee consider taking? · Try to fix the error on their own · Report to higher level management · Remain silent · Report it to outside stakeholders

Report to higher level management

Which set of attributes reflects a market culture in the competing values framework? People-oriented and friendly Adjustable and entrepreneurial Results-oriented and competitive Process-oriented and highly structured

Results-oriented and competitive

A manager provides a bonus for some employees to influence job performance. Which type of power is the manager using in this situation? Legitimate Expert Reward Coercive

Reward

A supervisor who provides employees with extra time off when they meet a major project objective is exhibiting what type of power? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Reward

_______power is the ability to grant incentives to an employee in exchange for job performance. · Referent · Expert · Coercive · Information · Legitimate · Reward

Reward

An organization is known to have a culture that has a low tolerance for ambiguity. Which personality type is ideally suited for this organizational culture? Adventurous Friendly Reserved Rigorous

Rigorous

With the recent expansion into the global market, Charlie would like to improve the emotional intelligence of his senior leaders, in all locations both domestic and international, by teaching the techniques in the most effective way possible. Which method should Charlie choose for this purpose? Role model Formal examinations Corporate policies Conflict avoidance

Role model

A junior accountant discovered fraud in the recording of accounts receivable and plans to report this information to the local media. Which law protects this junior accountant from retaliation by management of the company? Fair Labor Standards Act Securities and Exchange Act Civil Rights Act of 1964 Sarbanes-Oxley Act

Sarbanes-Oxley Act

The top management of a publicly traded company has been cited for violation of the transparency standards with respect to their financial and accounting reporting practices. Which law has this company violated? · Corporate Social Responsibility Act (CSR) · Governmental Accounting Standards Act (GAS) · Generally Accepted Accounting Principles Act (GAAP) · Sarbanes-Oxley Act (SOX)

Sarbanes-Oxley Act (SOX)

Which action is taken by a leader during the empathize stage of the design process? Managing passively to monitor development and observe progress Thinking creatively and outside the box Seeking input from all end users to gain insight into their needs Understanding the concerns and needs of employees

Seeking input from all end users to gain insight into their needs

The Ritz-Carlton is customer obsessed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techniques to determine if a candidate is similarly obsessed. This exemplifies: · Attrition · Subculture · Selection · Person-job fit

Selection

An employee expresses that he is mindful of his weaknesses, and he wants to think through how those weaknesses affect the team and the organization as a whole. Which component of emotional intelligence is the employee expressing? Self-regulation Empathy Social skills Self-awareness

Self awareness

What are the four areas of Emotional Intelligence?

Self awareness, self management, social awareness, relationship management

A manager realizes that she has more focus in the afternoon. Which element of emotional intelligence does this describe? Relationship management Self-management Social awareness Self-awareness

Self-awareness

Charlie wants to help his senior leaders in all four corporate offices worldwide understand their personal habits and the ways those habits influence their personal behaviors and actions. Which technique is Charlie asking the senior leaders to practice? Self-regulation Empathy Self-awareness Motivation

Self-awareness

In an effort to develop the emotional intelligence of senior managers within their company, human resources is providing training to help the managers correctly understand a situation and respond with the appropriate emotions. Which element of emotional intelligence is the focus of this training? Social awareness Self-management Relationship management Self-awareness

Self-awareness

Which term describes a person's ability to accurately perceive, assess, and exhibit appropriate emotions? Self-awareness Relationship management Self-management Social awareness

Self-awareness

Charlie has suggested that the senior leaders use journaling as a technique to identify how their thoughts and emotions change over time with the expansion to the global market. Which technique is being suggested to these senior leaders? Mindfulness Meditation Feedback Self-reflection

Self-reflection

A salesperson presents a proposal to a prospective client. At the meeting, the client listens to the salesperson's ideas and then states that the organization will be using a different vendor. The salesperson is very upset but maintains a professional demeanor. Which principle is the salesperson using? Social skills Empathy Self-regulation Self-awareness

Self-regulation

An employee has been appointed team leader for a new healthcare initiative. The leader is currently undergoing a personal conflict at home which is challenging her ability to be objective in team interactions. The leader is conscious of this and does her best to manage her internal emotions. Which term reflects this behavior? Self-awareness Self-motivation Self-regulation Self-empathy

Self-regulation

Sure Start wants their new international managers to develop greater emotional intelligence by identifying their strengths and weaknesses. Charlie would like the managers to focus on their own internal conditions, such as how they manage and control their own impulses. Which principle is Charlie asking the managers to examine? Self-awareness Empathy Self-regulation Motivation

Self-regulation

What determines which traits are needed for effective leadership? Location Situation Gender Education

Situation

In an effort to develop the emotional intelligence of sales staff in a company, human resources is providing training to help the sales staff better understand and focus on the needs and feelings of others. Which element of emotional intelligence is the focus of this training? Self-management Self-awareness Relationship management Social awareness

Social awareness

Which term describes a person's ability to empathize and understand how others feel? Relationship management Self-management Self-awareness Social awareness

Social awareness

A business owner meets with two managers who disagree about how to implement cost-saving measures. The owner asks both managers to explain their ideas, listens to each manager, points out how each manager's ideas have merit, and then asks the managers how they could collaborate to achieve better outcomes than they could individually. Which technique is the business owner using? Self-awareness Empathy Social skills Self-regulation

Social skills

The manager supports team action in a way that invites involvement and commitment. He explores all facts and alternative views to reach a shared understanding of the best solution. Based on Blake and Mouton's Leadership Grid, which style of leadership is being used? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Sound

A company is working hard to establish objectives that promote ethics and standards. What terms describe how these objectives are defined? · Broad and qualitative · Specific and qualitative · Broad and measurable · Specific and measurable

Specific and measurable

A company insists on treating suppliers with respect and refuses to push them to the lowest pricing possible. Which level of organizational ethics is being used by this company? · Internal policy issues · Stakeholder's issues · Societal issues · Personal issues

Stakeholder's issues

Which employee action illustrates a personal commitment to environmentally friendly business processes that also benefit the organization and local community? Choosing to ride a bicycle to work in an effort to reduce greenhouse gas emissions Beginning an exercise program in an effort to improve health and fitness Starting a recycling programming at the workplace to reduce landfill waste Participating in a mandatory management training program to prepare for a promotion

Starting a recycling programming at the workplace to reduce landfill waste

A manager is meeting with two employees to resolve a dispute about work responsibilities. The manager begins the meeting by explaining how valuable each employee is to the company and to each other, and the employees relax and work to resolve their dispute. Which technique did the manager use in the meeting? The 80/20 rule Active listening Clarifying questions Supportive communication

Supportive communication

What is a strategy that seeks to preserve a positive relationship between both communicators while still addressing the problem at hand? Verbal communication Written communication Supportive communication Nonverbal communication

Supportive communication

An employee is attached to a group that is working on a large project that is directly related to a major corporate goal. What is this employee's role? Supervisor Leader Team member Manager

Team member

Managers with ___________ skills have a firm grasp of the tools, procedures, and techniques imperative to their department. · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

Technical

The R&D manager uses production controls to ensure the system can make the item to the expected specifications. Which stage in the design thinking process is being used during this task? · Build · Coercive · Controlling · Define · Empathize · Envision · Expert · Ideate · Implement · Indifferent · Leader · Manager · Prototype · Referent · Reward · Sound · Test

Test

Try your solutions out. · Empathize · Define · Ideate · Prototype · Test · Implement

Test

What is the definition of moral identity in the context of emotional intelligence? The degree to which people can withstand workplace-based stress The degree to which people see themselves as ethical and caring The way people respond when confronted with ethical dilemmas The way people pursue their needs relative to those of their society

The degree to which people see themselves as ethical and caring

After a message is developed, what should be considered in the delivery of the message? Professional relationships The intended audience Organizational policies and procedures Informal communication of the receiver

The intended audience

What is the role of frontline management?

The lower-level management plays an integral role in an organization as they are directly involved in the production process. They are familiar with the problems faced by the workers and act as a point of contact between the middle-level management and the workforce. The quality of the production depends on them. The role of lower-level management can be divided into the following points: Oversees the workforce: Maintains Standard and Quality of the work: Improves the Morale of Workers: Minimizes Wastage

What is the role of middle-level management?

The middle-level management is responsible for communicating the goals and objectives set by the top executives to the lower level management and ensuring that the work done by the lower level management aligns with these goals. The role of a middle-level manager can be listed as follows: Interprets Plans and Communicating them to Lower Level Management: Reports Results and Feedback to the Top Executives: Motivates the Employees: Hires and Trains the Employees

What is the role of top level management?

The top-level management ensures the smooth working of the organization as a whole. They are responsible for making sure that the overall objective of the organization is achieved. Their role can be divided into the following 4 categories: Set Goals and Objectives for the Organization: Formulate Policies and Plan of Action: Procurement of Resources: Mediator between the public and the organization

Where do an organization's ethics tend to start?

They start at the top and trickle down

What is the strategic value of implementing CSR? · To maintain global operating guidelines such as those set by the WTO · To help recruit, train, and maintain groups of local employees · To increase profits and trust in the long-term while promoting positive community relations · To generate a profit and meet the letter of the law in their business operations

To increase profits and trust in the long-term while promoting positive community relations

Jamie's manager routinely asks her team for their input in business decisions. Her manager also motivates her team with positive feedback and training, sets clear goals, sets high standards, and very much appreciates the team's work. In fact, her manager encourages her team to look for ways to challenge themselves and perform at their highest potential. What type of leadership does this exemplify? · Participative · Autocratic · Laissez-faire · Transformational · Telling · Selling

Transformational

Which goal is one of the three main functions of communication in an organization? Transmission of information Coordination of competitive positions Enhancement of structural framework Establishment of a foundation for structural analysis

Transmission of information

A group of employees discovered alleged misconduct by senior managers of their company and leaked information about the situation to the press and general public. What is term for this group of employees? · Greenwashers · Public auditors · Compliance board · Whistleblowers

Whistleblowers

A company employee notices that a member of upper management is harassing a newly hired employee. The employee reports this behavior to the local authorities. Which term describes the action taken by the employee who reported the incident? Transparency Brainstorming Whistleblowing Social responsibility

Whistleblowing

What type of communication requires a great deal of effort, exact and less natural? · Written · Non verbal · Verbal · Visual

Written

Which form of communication allows a person to reflect or review a message prior to communicating it? Oral Formal Nonverbal Written

Written

Which type of skill includes a manager's ability to navigate conflict as it arises and understand the motivation factors that the employees express? Technical Analysis Intrapersonal Communication

communication

Which Big 5 personality trait describes a person who is organized, punctual, and dependable? · Adhocracy · Agreeableness · Clan · Conscientiousness · Extraversion · Hierarchy · Market · Neuroticism · Openness

conscientiousness

Charlie has noticed that the sales department in the new European headquarters in Germany functions more like a marketing environment. He decides to begin hiring individuals with the Big 5 personality traits who will be successful in a market environment. Which trait is Charlie looking for in the potential hires? Agreeableness Conscientiousness Openness Extraversion

extraversion

This level of leadership requires the most communication/HR skills. · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

first-line

Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization's strategic goals. The hope is that these changes will correct these problems. This is an example of __________. · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

process management

_______involves strategies that govern how an organization maintains relationships with an audience. · Analysis · First-line · Informal · Leader · Manager · Process management · Operational management · Relationship management · Strategic planning · Technical

relationship management

What are the five principles of Emotional Intelligence?

self awareness, self regulation, motivation, empathy, social skills

Under this leadership style, leaders are still the decision-makers, but they communicate and work to persuade employees rather than simply direct them. · Participative · Autocratic · Laissez-faire · Transformational · Telling · Selling

selling

As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this? (Answer choices: behavioral event interviews, simulation feedback surveys)

simulation feedback surveys

Fred was recently transferred from the accounting department to the sales department within the same organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________? · Attrition · Subculture · Selection · Person-job fit

subculture