Funeral Directing EXAM 1
Minimum of how many staff members should go on removals
2
Develop relationship with family
Arrangement Conference
The meeting between the funeral director and the client family during which the funeral arrangements are discussed
Arrangement Conference
legal copies of death certificate with a raised seal
Certified copies
A legal document containing vital statistics, disposition information, and final medical information pertaining to cause of death
Death Certificate
The legal record of death
Death Certificate
Death Certificate Permits Obituary Present merchandise
Functionary (Collects information)
2 Roles of Funeral Director
Functionary (Collects information) and Facilitator (Planner)
ALWAYS confirm what of deceased
Identity
Bassinet or infant carrier Baby blanket Small rubber or plastic sheet
Infant Removal
Death certificate does not have what on it
Religion
Speak slightly slower than normal
Speed of Questions and Pronunciation
A body shall be transported how
horizontal, face-up position and covered
Meet families where for the arrangement conference
parking lot or front door
Baby is born lives for a second then dies it gets a
regular death certificate
Avoid doing what during the arrangement conference
"order-taking model"
Cost of certified copies of official death certificate
$20 per copy when obtained from local registrar $20 per copy when obtained from Division of Vital Records
Common transfer vehicles
1.Mini-van 2.Utility van 3.Hearse (funeral coach) 4.SUV
Funeral director's Medical Registrar's
3 Sections of the Death certificate
How long are disposition/transit permits valid for
30 days from date signed by F.D.
must file original death certificate with local registrar within
96 hours of death
_____ of initial contacts are made by telephone
98%
Mortuary cot One-man cot Collapsible/flexible stretcher
All used for Adult Removal
Aids the grieving process
Arrangement Conference
Collect information & plan funeral details
Arrangement Conference
May be first face-to-face encounter with funeral director
Arrangement Conference
The CPL, Outer burial container, and GPL should all be shown
Before the showing of merchandise
What should have been provided prior to discussion of service options? (Do not have to be provided for consumer retention)
CPL & OBC Price List
Product of conception after 16 weeks gestation which shows no evidence of life
Certificate of Fetal Death Fetal Death
Nurse and physicians assistants can fill out the
Certified Death Certificate
Who cant sign a burial transit permit
Certified Physician
Have the person in charge sign all necessary documents Statement of Funeral Goods and Services Selected Embalming Authorization Cremation Authorization Release Forms, etc.
Concluding the Arrangement Conference
Funeral observances that reflect present-day influences in lieu of (or in addition to) traditional ceremonies
Contemporary funeral rite
4 with "paper" permit 2 with the "electronic" filing system
Copies of Disposition/transit permits
Classified notice Publicizes death of a person Lists survivors Provides details of the funeral service that the survivors wish to have published. (NO FLUFF)
Death Notice
Should be clear and crisp Food or gum in mouth affects diction Pronounce words correctly
Diction
Burial Entombment Cremation Donation Disposition at sea
Disposition Options
Issued by the local registrar upon filing of a completed death certificate.
Disposition/Transit Permits
Arranges and directs funeral ceremonies
Duties & Responsibilities of the Funeral Director
Arranges for removal of the deceased from the place of death.
Duties & Responsibilities of the Funeral Director
Assists survivors with details for filing claims for death benefits. Social Security Veteran's Benefits
Duties & Responsibilities of the Funeral Director
Helps individuals adapt to changes in their lives following a death through post-death counseling and support group activities.
Duties & Responsibilities of the Funeral Director
Prepares the body according to the wishes of the survivors and requirements of the law.
Duties & Responsibilities of the Funeral Director
Provides support to the bereaved during initial stages of their grief
Duties & Responsibilities of the Funeral Director
Secures information for legal documents. Death Certificate Disposition Permit
Duties & Responsibilities of the Funeral Director
Cost for Death certificates for individuals who served or are currently serving in the Armed Forces and their dependents
FREE
Counsels family on options that meet their needs
Facilitator (Planner)
Electronic disposition/transit permit it goes to
Final disposition and local registrar (we only send to final disposition place usually cemetery)
The request for a funeral home to transfer a deceased from the place of death to the funeral home; the funeral home's initial contact regarding a death
First Call
What should have been provided prior to discussion of service options? (Must be provided for consumer retention)
GPL
Human remains should be transported how
Horizontal, Face Up, and fully covered
Devoid of religious connotation
Humanistic funeral
One who supplies the information concerning the deceased
Informant
Avoid saying "Thank you"
Just doesnt seem like the time to say that to someone
Disposition/transit permits serves as the
LEGAL RECORD OF FINAL DISPOSITION
Who files the original death certificate in PA
Local Registrar
Copy 4 of the PAPER disposition/transit permits goes to
Local registrar who issued the permit
Service without the body present
Memorial Service
24 hour rule
Must be cremated embalmed or refrigerated by 24 hours
Where is Division of Vitals Records headquarters
New Castle
Are there fees for the disposition/transit permits
No
An announcement of death that has a "biographical sketch" of the person's life, listing occupation, organizations, and notable information
Obituary
Obtain information necessary for the funeral home to begin providing services to the family
Objectives of the First Call
Provide the family with information they need to prepare for the arrangement conference
Objectives of the First Call
Provide the initial contact between the family and the funeral home, including permission to remove and embalm the remains.
Objectives of the First Call
One copy of the death certificate should be where and where should the other copy be
One should be with the funeral director or person making removal and the other should be kept and remain at the funeral home
Spouse, one of the parents(This is only if they are a incapable of giving the info or a minor otherwise it would be after the next one) , one of the children of the decedent, another relative or other person who has knowledge of the facts
Order of preference for info on death certificate
"You never get a second chance to make a first impression."
Phone Image
Diction is considered what
Pronunciation
Produces "certified copies" of the death certificate
Registrar or Division of Vital Records
Who makes the certified death certificates?
Registrar/vital records
Practice universal precautions. Check for dentures, articles of value and medical devices
Remove deceased in dignified manner
Give the name of the funeral home Give your name "May I help you?" Avoid using "good morning" or "good evening"
Salutation
A Local Registrar or FD B Local Registrar C Funeral Service Licensee (or Person in Charge of Interment) D Cemetery of Crematory
Sections for Disposition/transit permits
Tone when picking up phone should be
Sympathetic
Disposition/transit permits allows FD's to ________________ (by private and/or "common" carrier) and __________________ of dead human bodies
TRANSPORT and DISPOSE
You must give information about prices and services to callers.
Telephone & FTC Funeral Rule
Concluding the Arrangement Conference
The Completion of Statement of Funeral Goods and Services Selected should be done and showed to family
Copy 2 of the PAPER disposition/transit permits goes to
The local registrar where place of disposition is located
Allow clients to verbalize and express what
Their Feelings
Should not be overly cheerful Should not be sad or forlorn Should have some inflection
Tone of voice
Conducted in church or funeral home
Traditional religious ceremony
Automobile used for transporting the dead human body from the place of death to the funeral home
Transfer vehicle/first call car
Is the moving of the dead human body from the place of death to the funeral home or other designated place
Transfer/ Removal
The collection, tabulation, and interpretation of data concerning birth, marriage, divorce, sickness, and death
Vital Statistics
Copy 3 of the PAPER disposition/transit permits goes to
Vital records
Not too loud, not too soft
Volume
Copy 1 of the PAPER disposition/transit permits goes to
Where the place of disposition is
Fetal death certificate is for
more then 16 weeks old
