Funeral Home Management Quiz
Oversize widths of metal caskets increase in increments of _____ inches:
2
A religious service in memory of the deceased without the remains being present, is referred to as
A memorial service
A Western Christian not of the Roman Catholic faith is known as:
A protestant
To incite to action or to initate a process is to:
Actuate
______________ is a funeral rite that is adjusted to the needs and wants of the client, and has been altered to suit the times.
Adaptive funeral rite
The ultimate goal of funeral home advertising is:
Advertising that works by reaching the intended market and results in name awareness of the company's products and services
Competing funeral directors should __________ and by their combined efforts improve public opinion of the profession.
Associate closely
The casket of a Roman Catholic layman is placed in reference tot he altar
At right angle, with head of casket away from altar
The sum of a group of numbers divided by the number of units is the:
Average or mean
That part of the casket handle that is grasped to lift the casket is called the:
Bar
In the Catholic faith, an individual who is a member of a religious affilliation without being ordained:
Brother
A terminal device similar to a television set on which input or output may be displayed:
CRT
_____________ are those funds, billed to the account as a convenience item with no provision for profit
Cash advances
When numbers are added, a graph is drawn, or a sentence is typed, what part of a computer actually does the work?
Central Processing Unit (CPU)
The part of the central processing unit which directs the execution of program instructions:
Control unit
An individual who senses that all cultures and subcultures have valid sets of values is viewing their clients with?
Cultural relativity
To search for and correct errors in a computer program:
Debug
To statistically determine population size, density, distribution, wealth, and so on is properly identified as a study of what?
Demographics
The assemblage of Catholic parishes, overseen by and under the control and management of a Bishop:
Diocese
In an effort to eliminate risk, which of the following would not be an item to consider?
Do nothing about the risk
To place the remains in a crypt in a mausoleum is known as:
Entombment
The country of origin, with its heritage and language, identifies one's:
Ethnicity
__________ requires most employers and employees to pay taxes to support the federal social security program
FICA
Which one of the below has a relationship with the funeral industry?
FTC
True or False: A Jewish term for prayers said before the funeral is called the Tallith:
False
True or False: A ritual garment worn by the clergy is called a vestibule:
False
True or False: An express warranty is defined by this definition: "This warranty arises whenever the seller has a reason to know the particular purpose for which the goods are to be used and the buyer is relying upon the seller's skill and judgement to select the suitable goods."
False
True or False: For Roman Catholics, the leader of an archdiocese is a bishop:
False
True or False: In a liturgical church, the Gospel side is on the congregation's right side:
False
True or False: In no matter, what-so-ever, will the Catholic Church dogma allow cremations of its members:
False
True or False: Providers who offer both direct cremation and immediate burials need not tell a family arranging an immediate burial that they have the option of buying an alternative container or unfinished wood box.
False
True or False: The Cardinal is the elected leader of the Roman Catholic faith:
False
True or False: The Christian Science funeral is usually held in the Christian Science church:
False
True or False: The Pope is a leader of multiple churches in a particular denomination; in the Roman Catholic faith, the head of a diocese; in the Latter Day Saint's church, the Pope of the ward is leader of a single church:
False
True or False: The caskets must be listed on the Casket Price List according to price with the most expensive at the beginning of the price list.
False
True or False: When using a separate casket and Outer Container Price List, the following language is required on the General Price List 'state or local law requires you to buy a container to surround the casket in the grave.'
False
In insurance, an oral or written misstatement of a material fact by the insured is called:
False representation
A material consisting of extremely fine filaments of glass embedded in various resins is called:
Fiberglass
That part of the Catholic belief which represent the final part of the Funeral Mass:
Final commendation
A device containing a sealed rigid magnetic disk and read/write mechanism, usually built into the computer's cabinet:
Fixed disk
A component part of the casket interior which is the top most part of the cap at the foot end of the casket is the:
Foot panel
How many distinct components does the definition of competition have?
Four
In a liturgical church, the focal point is the:
Gospel/ The altar
An outer enclosure which offers protection from the earth load but does not have any sealing qualities is called a:
Grave liner
A specific method of placing two or three caskets together, each have the same price, is called:
Group pricing
___________ is not an example of a type of casket handle
Half length stationary bar
Another name for a fixed disk:
Hard disk
Any wood that is heavy, closed grained that comes from a tree that will lose its leaves annually is known as ______________ (i.e., walnut, cherry, maple)
Hardwood
The illumination resulting from the glowing of a heated filament is:
Incandescent
The method of selling whereby the funeral director does not stay in the selection room during the selection process is the _________ selection room method:
Indirect
Reflected illumination of an object is:
Indirect lighting
An individual who supplies information about a deceased veteran at an arrangement conference is the:
Informant
Burial vaults are measured by their _______ dimensions:
Inside
The term Rabbi is used to denote the spiritual leader of the
Jewish faith
A group of potential customers that are recognized as possessing purchasing power and having unsatisfied needs describes a(n):
Market
The purchasing, pricing, display and sale of merchandise is known as:
Merchandising
A device which converts the electrical impulses produced by the computer into sound impulses and vice-versa, which can then be transmitted over telephone lines:
Modem
For veterans who die after November 1, 1990, where released from service under conditions other than dishonorable, and where not receiving any compensation for injuries related to active duty service, how much will the Veterans Administration pay?
Nothing
By definition, membership included within the household " -- one man, one woman, and their issue--the smallest possible family unit" is
Nuclear family
The term gauge refers to the number of sheets of metal necessary to equal _____ inch:
One
Unless mandated by law, embalming is usually not practiced by the:
Orthodox Jews
The esthetic covering for the foot cap is called the:
Overlay
A casket in which the ogee and attached panels are formed as one unit and has 2 lids (head and foot separate) (ogee goes up)
Perfection half couch
It is good practice to make the first call ________________.
Promptly
The working storage area of the computer. It is usable storage area, which data or programs may be written to or read from:
Random Access Memory
The difference in cost or price between the least expensive and the most expensive caskets in the selection offering is the:
Range
___________ is a symbolic reward that is necessary for effectively fulfilling the needs of employees.
Recognition
The following quote is reflecting which of the following ethical theories - "A dead body is deserving of respectful treatment unless it was an evil person such as Hitler."
Relativism
Which of the following best fits this definition: "contract may be terminated by the purchaser at any time prior to death of the beneficiary with a refund of the funds of the contract as prescribed by state law"
Revocable contract
In a Roman Catholic funeral, which of the following could be part of the funeral?
Sacred Heart
The most important item sold by the funeral director is _____________.
Service
A person will be presumed dead if she or he has been absent from home or not heard from for how many years for Social Security Administration purposes.
Seven
The parts that compose the entire casket is ________________.
Shell
Moral principles that vary with circumstances is the best definition of:
Situational ethics
Infant and children's caskets increase in length in increments of ______ inches:
Six
An appraisal must have some sort of validation. This being true, what is the valid statement?
Supportable opinion
A ritual within the Jewish faith, whereby the deceased is washed before burial and is accomplished by the Chevra:
Taharah
In binding arbitration, how many parties are involved in the dispute?
Three
That part of the casket handle that covers the exposed end of the bar is called the:
Tip
True or False: A consumer may provide a suitable alternative container when arranging a direct cremation.
True
True or False: A funeral provider has not violated FTC law if he charges a family $100 for a cash advance item that cost the funeral provider $25 (the $75 difference would be considered a charge for a service in buying the item) and the director has informed the family of such.
True
True or False: At the arrangement conference, a funeral director may extend condolences to the family and obtain obituary information prior to distributing a General Price List.
True
True or False: Cremation is forbidden by the Eastern Church Orthodox faith:
True
True or False: Funeral homes can meet the obligation to display manufacturers warranties by one: displaying the manufacturer's express warranty in close proximity to the product, or two: post prominent signs by the products to let consumers know that they can examine warranties upon request.
True
True or False: If a consumer contacted a funeral director by phone and the funeral director goes to the consumer's residence to make the at-need funeral arrangements, and the buyer signs and dates a handwritten statement that describes the emergency of the at-need funeral which requires the goods purchased on an emergency basis, then the funeral director would be exempt from the FTC's Cooling-Off Rule.
True
True or False: In the Islamic faith, the name for the 'Supreme Being' is Allah:
True
True or False: The Apostles Creed is the basic doctrine of Christianity:
True
True or False: The Church of Scientology is a religious philosophy in search of truth and self-knowledge:
True
True or False: The Crucifer is the individual in religious precessionals/recessionals that carries the cross or crucifix:
True
True or False: The Magnuson-Moss Warranty Act requires the funeral home to make those warranties readily available to all prospective buyers of funeral goods if the manufactuer of the product provides an express warranty.
True
True or False: There are two basic warranties: express and implied
True
True or False: Those funeral arrangements made in advance of need that includes provisions for prepayment is defining a prefunded funeral arrangement.
True
True or False: When embalming has been included as one of the services purchased under a preneed contract, it is not necessary under the Funeral Rule to seek permission to embalm from a surviving family member at the time of death.
True
Which theory of ethics maintains that the morally right decision is the one that produces the most good for the largest number of people?
Utilitarianism
A fabric of silk, cotton and possibly rayon used as a casket interior material is called:
Velvet
Exccelsior is another name for:
Wood wool
Bronze metal rolled into sheets is called:
Wrought bronze
Extra width size caskets are usually expressed with
X's
The anniversary of death in the Jewish faith is the:
Yarhzeit
The conversation with the family held immediately before entering the selection room is known as the __________ room counseling:
pre-selection
