Funeral Home Operations
Place the following Needs in order of their necessity. Begin with the most crucial need and finish with the least crucial need.
1. Physiological. 2. Security. 3. Affiliation. 4. Esteem. 5. Self-actualization.
Cremation urns for adults should contain at least ____ cubic inches.
200
What is the "keystone" of Theory Z?
Getting workers involved in decisions.
Who developed "hygiene factors" and "motivators", or those items that keep someone happy at a job, or cause dissatisfaction if not met?
Herzburg
"Objectives" are-
Specific statements of ends, the acheivement of which are contemplated within a specific time period.
When speaking of planning, Klicker (your text's author) states that: "Key to the success of a funeral home is not only good operational planning, but also the ability to think _____.
Strategically
This person was responsible for the "Hierarchy of Needs":
Abraham Maslow
"Goals" are-
Broad statements about what an organization wants to acheive.
What is the name of the agency established by the Federal Emergency Management Agency to care for the remains and the survivors of a disaster? (Established in 1990)
D-Mort.
Being part social worker and part psychologist is a helpful characteristic in-
Directing/actuating.
This person was responsible for Theory X and Theory Y assumptions about human behavior:
Douglas McGregor
Age?
Improper question.
Are you married?
Improper question.
Did you file any lawsuits against your previous employers?
Improper question.
Maiden name?
Improper question.
What is your HIV status?
Improper question.
What is your religion?
Improper question.
Where were you born?
Improper question.
When speaking of TQM (Total Quality Management), Deming is largely responsible for implementing TQM in what foreign country?
Japan
Cremated remains that are inurned before being allowed to cool may-
Melt through the plastic bag and 'seep' into the urn itself.
A keepsake urn is one which-
all of these
Address?
proper question.
What do you like to do in your spare time? Any hobbies?
proper question.
Why did you leave your previous employer?
proper question.
"Most people lack creativity and are resistant to change."
x
"People are self-centered and not concerned with the organization's goals."
x
"The average person inherently dislikes work and will avoid it if possible."
x
"Committment to objectives is a function of the rewards associated with acheivement."
y
"The expenditure of physical and mental effort in work is as natural as play or rest."
y
The average person learns, under proper conditions, not only to accept but to seek responsibility."
y
Are mass murders or suicides considered as "disasters"?
yes
Is it possible for the victims of a disaster to be someone that wasn't even at the disaster site?
yes