gad 250 chapter 2
josé asks you to evaluate his professional blog. Which aspects of his blog would you suggest that José change because it might damage his online reputation?
About one-half of his posts detail his accomplishments
During presentations, how can you be an audience member who shows support for the presenter?
Ask questions that pertain to the speaker's topic.
Which statement is a helpful guideline for forums?
Avoid complaining or blaming.
Which guideline should be followed to minimize e-interruptions?
Avoid unnecessarily lengthening an email chain
How can a team ensure that it gives a cohesive presentation?
Be clear with one another about the team's objectives and key messages.
Amy and Ricky are assigned to partner on a project, but they have never worked together before. Amy IMs Ricky, "Are you available to meet at four this afternoon?" Ricky replies, "Yep. CU then!" What advice would you give them about their communication styles?
Both should adjust their IM style slightly to be more like the other's
Dawd and Jenny are scheduled to meet at 3 p.m. to discuss an upcoming project. However, Dawd receives an emergency message from his boss and needs to reschedule his meeting with Jenny to 3:30. Which communication method should Dawd use to change his meeting time with Jenny?
Calling as it is more respectful.
Which guideline should be kept in mind while designing an electronic slide presentation?
Create a storyboard with your slide titles
Which employee is most likely to have a blue motivational value system?
Darwin focuses on encouraging the personal growth of coworkers.
Which employee is most likely to be a hub in the MVS system?
Duri urges her team to be flexible and to get along with each other.
Which person displays a learner mind-set?
During a department meeting, Jae-Seong reminds people that disagreements are normal and healthy.
What accurately matches the type of attire with the attribute it projects?
Formal business dress projects authority.
Which statement about nervousness when delivering presentations is true?
Experiencing some nervousness can heighten your ability to deliver forcefully
In which scenario is the speaker acting advantageously?
Harvey stands just in front of the podium to seem more accessible.
Leo is the most active participant on his company's social networking platform, but his manager has an issue with one aspect of his posts. Which behavior is Leo's manager most likely to ask him to change?
He comments on everyone's posts with "Thanks, that's a great idea!"
Darius has to make a presentation at a fund-raising event. Which nonverbal behavior should Darius display during his presentation to build the audience's trust in him?
He should maintain eye contact with his audience.
Zion often uses jokes to start his presentations or to keep the audience engaged. People love his presentations while still retaining the information. What is most likely true of the jokes Zion includes in his presentations?
He ties his jokes to the presentation's key message
tatiana, who works at Collier Inc., has many Facebook friends. About half of her Facebook posts are company-related. She shows enthusiasm about new projects, expresses excitement about the company's public events, and frequently commends her colleagues. How is Tatiana's online presence likely to be perceived?
Her superiors will be pleased that she shows so much enthusiasm for Collier Inc
Which feature of Mason's résumé is most likely to cause problems with hiring managers?
His list of jobs contains conflicting dates.
Which of these is a solution-oriented question?
How can we change our process to ensure we meet the new deadline?
In order for your presentation to be successful, you will need to do what when developing your message?
Include well-developed takeaway messages
What is true of an e-interruption?
It distracts workers from immediate tasks and decreases productivity.
What is an advantage of having a team blog?
It is a place to post team updates, progress reports, discussions, timelines, goals, and announcements
Which statement correctly describes the current state of instant messaging in the workplace?
It is a relatively new, undeveloped form of communication in the workplace, and attitudes toward it vary
What is the primary advantage of using word processing software to compose important email messages?
It is better at reviewing text for typos and grammatical problems than email systems
Latisha is giving a presentation on how summer hours programs—which allow employees to work an extra hour a day so they get a half-day off on Friday—affect morale. She begins her presentation with a funny story about how she lost her room key on her last vacation, and everyone in the audience laughs. How appropriate is this as an attention-getter?
It was inappropriate because it did not engage the audience in thinking about her ideas
Which presenter is using the room to his or her advantage?
Jared positions himself slightly down the center aisle because the front rows are empty.
Which statement about the SOFTEN model of nonverbal communication in presentations is true?
Keeping your arms to your sides or gesturing with palms up is more inviting to the audience
Which employee is most likely to be an extrovert?
Lian meets everyone in the department by his third day on the job.
Which of these is a funnel question?
Now that we know we want to reduce the company budget, what expense categories should we consider?
Which statement effectively quantifies accomplishments in a previous job?
Organized a workshop for 100 sales representatives.
Why does emotional hijacking occur?
People are hard-wired to feel emotions about a situation before they reason it out.
What should you do while developing your list of references?
Prepare a consistently formatted reference list consisting of three to five individual
What are probing questions?
Probing questions are intended to analyze a business problem from every angle in order to uncover its root causes.
Which guideline should people who maintain professional blogs follow in order to be responsive to their readers
Read the comments to learn reader concerns.
Which guideline should be kept in mind while designing presentation slides?
Recall that the slides exist to complement your presentation
Which strategy will help make the question-and-answer portion of presentations as smooth and effective as possible?
Reframe the questions to match your agenda.
In the middle of his presentation, Leroy loses his train of thought. What should he do?
Repeat his last statement to regain his thought process
Which statement from a résumé best describes experience in a way that emphasizes action and results?
Resolved customer complaints consistently.
Which employee is acting with incivility?
Sam usually greets female colleagues by saying, "Hello there, girls."
Which guideline is helpful when leading a group video call?
Send out instructions about how to use the technology in advance of the meeting
Most audience members expect your presentation to include
a preview, view, and review
Your colleague Anuj has to give a presentation to the whole company. What tip should you give him about managing his nerves?
Take several deep breaths to alleviate your anxiety
Which statement correctly compares the rate that technology changes to the rate that workplaces change?
Technology can change in a matter of months, while workplaces sometimes take decades to change
Which of these is most likely to be true about people who exhibit high self-management?
They are able to focus on long-term goals instead of being distracted by short-term desires.
What is an advantage of using phone conversations as a communication channel?
They are better for building relationships than more recent technologies such as email
What is a disadvantage of using handouts during presentations?
They can distract your audience members.
What is an advantage of using charts and diagrams in presentations?
They help simplify complex data relationships
What is true of visual learners?
They learn well from illustrations and simple diagram
Which statement best describes how HR professionals might use your LinkedIn profile?
They may use your profile to supplement your résumé.
What is true of kinesthetic learners?
They need group activities or hands-on activities
Which tip is a helpful guideline for nonverbal communication during presentations?
Use facial expressions to connect with your audience and show enthusiasm for your topic
Your coworker Kenny has to give a presentation to a group of managers, and he is feeling nervous. Which tip would be the best advice you could give him?
Visualize yourself speaking with confidence and ease
In the story line approach to business presentations, what is a resolution?
a solution to the challenges or tensions
What is a feature of a social software system dashboard?
You can customize your dashboard to display selected features
Where should your contributions be positioned in a résumé?
Your most important contributions should be positioned first
Electrum Electronics is planning its annual company sales meeting. The team in charge of the planning consists of members from several different offices. They need to have a conversation about creating the agenda for the sales meeting. Which communication channel should they use?
a conference call
Mohammed and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of
a filter of lifetime experiences
In the context of workplace attire, which item of clothing distinguishes men's formal business dress from business casual dress?
a necktie
What is a sign of a person paying attention?
a nod to indicate acknowledgement
What is most likely to be included as an attachment to an email?
a spreadsheet
Kelly has to deliver a presentation to executives at a formal business meeting. Which outfit will help her project authority and competence?
a tailored business suit with a skirt and leather shoes
Lila knew that people assumed she worked for the store, when instead she owned it. It was a constant source of frustration for her, so when a salesperson came in and asked to speak to the owner, she blew up and told him to leave. What caused her strong emotional reaction?
a trigger
Harrison, the head of the design department, wants to share new logos with the marketing team in another city. Which communication channel is best for Harrison to use?
a webinar
Which communication channel is synchronous and high in control?
a webinar
Once you have written down your career goals, you should then identify your ________, which are your skills and knowledge that can be applied to work
abilities
Delilah comes to the conclusion while reviewing her presentation that she has left out key information in order to shed a better light on her assessment. Which of the four steps for evaluation does this omission relate to?
access
the story line approach is useful for various types of presentations because it
allows the listeners to engage on a deeper level intellectually.
Chelsea wants to get ahead in her career, so she has a professional blog. Which post is most likely to undermine her reputation?
an endorsement of a local political candidate for an upcoming election
When you speak with a successful and accomplished professional to seek out career advice, it is referred to as
an informational interview
One of the best ways to understand the needs of a potential employer is to
analyze the job position announcement.
Andrea's team has begun collaborating through an online forum. Which guideline should she follow?
build on the ideas of others
Which action will help you maintain a flexible approach during your presentation?
arriving early to deal with surprises regarding equipment, room layout, or attendance
The positioning statement in a presentation should be
as concise as possible
What is a strength of introverts?
asking thoughtful, important questions
In an email, the most critical information should be placed
at the beginning of a message.
When dealing with email, many business professionals consider the use of ________ a breach of privacy
blind carbon copies
Hoda is skilled at reading the emotional signals of her audience and making quick, subtle adaptations to her presentation to connect with them. Hoda is good at showing her
caring
One risk of social media use in companies is that it can
cause confusion over which communication channels to use
________ is a show of respect for the dignity and importance of others.
civility
One way to convey competence while giving a presentation is to
clearly know what you are talking about
During presentations, speakers show their ________ by knowing their content well.
competence
If you choose to include the background of your company in your presentation, you must make sure that the story of your company
connects to the needs of your audience
Which situation would a company consider an unethical use of social media by its employees?
criticizing a supervisor by name after receiving a poor review
Jessica listens to Jack's explanation and understands what he means. What process has Jessica demonstrated?
decoding
User 1.0 is an individual who is most likely to
depend on a content creator and avoid expressing his or her own opinion
If you want your presentation to appeal to professionals with a red motivational value system—those who are most often guided by concerns about organizing people, time, money, and other resources to accomplish results, you should
discuss immediate goals
Which action by an interviewee is most likely to sabotage the interview process?
dressing provocatively
Which communication channel is low in richness but high in control?
Daoud was already feeling stressed about a deadline he was having trouble meeting. When he went to make photocopies of an important graph, he saw a sign on the copier saying it was out of order. In frustration, he kicked the machine and broke his toe. What did Daoud experience?
emotional hijacking
What is the primary goal of blogs written for organizations and aimed at external audiences?
engaging in effective public relations
During a presentation, promptly complying with requests raised by audience members
establishes your reputation as being responsive
If you want to draw the audience's attention to you during your presentation, you should
explain and elaborate on the content in your slides.
When initiating a phone conference, you can show respect for your conversation partners' time by
explaining how long the meeting will take.
What does "E" stand for in the SOFTEN model of nonverbal communication in presentations?
eye contact
In addition to being a place to build a network, LinkedIn is also a place to
find job opportunities and pursue professional learning.
Marquis received an angry email from one of his colleagues about a mistake in a sales report. In an attempt to defuse the situation, Marquis is responding to the email by
focusing on task-related facts and issues
Many job applicants feel hesitant to ________ because they assume that doing so may annoy hiring manage
follow up after job interviews
What is the main function of a review in a presentation?
gaining buy-in on specific actions
When you decide to accept a new position and leave your current organization, you should
give your supervisor advance notice.
What is the first component of a traditional press-release style public relations message?
headline
In tense and emotionally charged situations, it is important to ________ so that people will feel they can share their ideas and feelings with you.
hold judgement
In the AIM content planning process, you develop your information and ideas by
identifying key facts and conclusions related to your topic
n his résumé, Noah lists the attributes "360-degree thinking" and "able to push the envelope." The use of such clichés will most likely
indicate that Noah has vague and inflated beliefs about his abilities
What is sight-reading?
intelligent observation of nonverbal communication
Which type of attire should generally be avoided in business-related settings?
jeans and a collarless shirt
The format of a blog is most similar to that of a
journal
Traditionally, a blog contains entries by
just one or a few individuals.
Functional résumés present their information in terms of
key skills
Which action would a company consider an ethical use of social media by its employees?
letting friends on Twitter know about a publicly posted job opening
When designing presentation slides to make them easier to process, you should
limit text to no more than six lines of ten words each
Allison just completed a graduate program and does not have any job experience. She is looking for a job now, so which format would be most ideal for her résumé?
listing her key skills from school, community, and volunteer activities
Naomi's social media posts send the meta message, "You can always count on me," showing that she is caring. In a professional sense, this suggests that Naomi has a reputation for being
loyal and committed
________ involves favorable explanations for why others have behaved in a certain way.
mitigating information
The heavy volume of digital messages received on a daily basis makes it necessary for business professionals to perform the delicate task of balancing the
need to respond to others with their own need to focus on wor
The ________ effect means that recipients are more likely to perceive messages that are intended as neutral as negative
negativity
Using emails for time-sensitive messages is an example of
passive incivility
What is the term for a unique set of professional skills and attributes?
personal brand
Which item should be included in a résumé in order to improve your chances of gaining a new position?
personal references
Kailyn works in the west coast branch of American Cable. Louis works in the east coast branch. They need to collaborate on a project. Which communication channel should they use?
phone or video calls
Foster is having difficulty hearing the point his coworker is making because of a person mowing the lawn outside the window. What type of noise is Foster experiencing?
physical
What will help make presentation slides appear uncluttered?
plenty of white space
A corporate blog falls into the ________ domains.
professional and private
Which group is the best to get advice from to improve your resume?
professionals who match your career interests
What is the last step of the PREP method for justifying your views in a presentation?
restating your position
Clark is ending his presentation with a review. In order for it to be effective, how should he begin the review?
recapping his message in a few sentences
What strategy involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response?
relaxation
When stakeholders judge whether the communications and actions of an organization match their needs and interests, they are evaluating the organization's
reputation
What is an effective way of responding to questions during an interview?
saying "I" instead of "we" when talking about accomplishments at work
Asking yourself how certain emotions alter or distort your thinking helps improve your
self-awareness
In the interpersonal communication process, the messages exchanged are
simultaneous and mutual
One way to prepare for interviews is to plan out some success stories using the STAR method. What does the S stand for in the acronym STAR?
situation
The ________ Age is an era in which people engage in networked communication, collaborate across boundaries, and solve problems communally
social
Web 2.0 communication tools are often referred to as
social media
Reply email chains become especially confusing when
some recipients reply only to the sender and others reply to all.
Lucinda is giving a presentation to her manager, Glenn, who has a hub motivational value system. In order to appeal to his pragmatic and flexible nature in her presentation, she should
stress the benefits to different stakeholders
During job interviews, telling stories about your ________ can create a positive connection between you and your potential employers.
successes in the past
When you are trying to read another person's nonverbal clues, what should you focus on the most?
the eyes
The use of what email function is most likely to contribute to email chains?
the forward feature
What should an applicant include in a cover letter when applying for a job?
the position being applied for
What are the two most common formats for public relations messages placed on a company blog?
the press release and the op-ed piece
Which component of a presentation is analogous to the conclusion in a written document?
the review
What is the ideal length of an effective cover letter?
three to five short paragraphs
What does "T" stand for in the SOFTEN model of nonverbal communication in presentations?
tone
When you seek employment with a company that does not have an open position, you will submit a(n) ________ cover letter.
unsolicited
Yony is designing a presentation and wants to focus on making the slides more readable. What should he do?
using high-contrast backgrounds and colors
Which action is least likely to be effective when you are dealing with intense anger?
venting your anger
Which channel of communication is low in planning, used for team meetings, and a richer form of interacting than conference calls but typically requires more expensive equipment and careful scheduling?
videoconferences
Which tip will help you manage your nervousness before giving a presentation?
watching what foods and beverages you consume
Chronological résumés present the information in terms of
work and education over time.
