GEB 1011 - Ch 7 SmartBook Assignment

______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

The tasks of knowledge managers include:

finding the right information keeping information in a readily accessible place making information known to everyone in the organization

Which level of management includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling?

middle management

A ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

The management function that anticipates trends, then determines strategies and tactics to achieve them is

planning

An organization's ______ gives it a sense of purpose and a set of values that unites workers in a common destiny.

vision

Which of the following are decided by top management during strategic planning?

What products or services to sell Which customers to serve When to serve customers

The ____ _____ should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.

Blank 1: mission Blank 2: statement

______ is at the heart of all the management functions because it requires managers to choose among two or more alternatives.

Decision making

______ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

External

______ are long-term accomplishments an organization wishes to attain. ______ are short-term statements detailing how to achieve the organization's goals. Multiple choice question. Tactics; Strategies

Goals; Objectives

______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Leading

_____ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Management

Which three tasks are associated with the organizing function of management?

Recruiting, selecting, training, and developing employees Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Preparing a structure showing lines of authority and responsibility

Leaders in traditional organizations who direct employees are likely to:

give specific assignments explain routines. provide performance feedback

An organization that sets its vision hopes to achieve what two objectives?

giving the organization a sense of purpose giving the organization a set of values

David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company ______.

goal

What term defines the broad, long-term accomplishments an organization wishes to attain?

goals

In an organization, _____ establish a vision and corporate values, while ______ carry out that vision.

leaders; managers

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

staffing

What function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives?

organizing

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

Managers practice the art of getting things done using organizational resources such as:

workers equipment information

In which two situations is autocratic leadership effective?

working with new, unskilled workers emergencies

During strategic planning, top managers decide:

which customers to serve what products or services to sell geographic areas in which to compete

A mission statement outlines the organization's fundamental purposes. It should address which of the following?

Organization's self concept Customer needs Nature of the product or service

A(n) _____ is a short-term statement that details how to achieve the organization's goals.

objective

Strategic planning is done by _____ level management.

: top or upper

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

______ leadership is a leadership style that involves making managerial decisions without consulting others.

Autocratic

The definition of ____ ____ , states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Blank 1: strategic Blank 2: planning

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called ____ _____

Blank 1: strategic Blank 2: planning

The definition of _____ _____ states: skills that involve the ability to perform tasks in a specific discipline or department.

Blank 1: technical Blank 2: skills

What three positions are considered as top management in an organization?

Chief Executive Officer Chief Financial Officer Chief Operating Officer

Which of the following are part of a situation analysis (SWOT)?

Opportunities Weaknesses Strengths Threats

Which three tasks are associated with the management function known as organizing?

Organizing places employees and resources where they will be effective in achieving the organization's goals Organizing creates an organization chart showing lines of responsibility and authority Organizing designs the structure of the organization

______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

_______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

_________ is a key management function because the success of the other functions depends on it.

Planning

What are two characteristics that define goals?

They are broad. They are long-term.

The tasks managers perform to organize a firm to achieve its goals include:

allocating resources establishing procedures assigning tasks

The ______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

control

What two groups would be regarded as external customers?

dealers end users

Which term defines having to choose among two or more alternatives?

decision making

Empowerment occurs when:

employees are given the authority to make a decision and the responsibility to respond quickly to customer requests.

What two tasks are the direct responsibility of supervisory managers?

evaluating first line workers' daily performance workers' daily performance

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of Blank______.

leadership

Management is the process used to accomplish organizational goals by the use of which four functions?

leading planning controlling organizing

The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is ______.

leading or leadership

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

managers

The definition of a(n) ____ ____ states: an outline of the fundamental purposes of an organization.

mission statement

The definition of ____states: specific, short-term statements detailing how to achieve the organization's goals.

objectives or objective

In order to accomplish their goals, managers must ____ a firm by allocating resources and assigning tasks

organize

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the ______ function of management.

organizing

Which three managers would be classified as middle management?

plant managers general managers division managers

Top management sets the vision for the organization and may work with others to establish a mission statement that outlines its

product or service offering self-concept

Functions included in staffing an organization are

retaining hiring recruiting

The control function of management (select all that apply):

rewards people for work well done takes corrective action when necessary measures performance relative to the planned objectives and standards

The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n) ____ analysis.

situation or SWOT

The definition of _____ management or first-line management states: managers who are directly responsible for supervising workers and evaluating their daily performance.

supervisory

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n) ______ plan.

tactical

The definition of ______ ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

tactical planning

What are two reasons a firm would use a SWOT analysis?

to evaluate a company's ability to pursue market opportunities and defend against threats to evaluate the strengths and weaknesses of a company's resources

What level of management consists of the president and other key company executives who develop strategic plans?

top management

A ______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny.

vision

A company's ____ is a broad explanation of why the organization exists and where it is trying to go.

vision

Who performs strategic planning?

Top management