GEB 3213 Exam 1 Complete

39. _____ are key words that alert the audience to a change in topic, a tangential explanation, an example, or a conclusion. a. Cues b. Trigger words c. Deflectors d. Signposts e. Alerts

d. Signposts

32. As the business communicator's first responsibility, the various facets of preparation includes all of the following except: a. feedback. b. organization. c. clarity. d. being concise. e. being punctual.

a. feedback.

34. _____ show the visual relationships among two or more things; a shape, a contrast in size, a process , or how something works. a. Histograms b. Pie charts c. Line graphs d. Photographs e. Line drawings

e. Line drawings

2. _____ is the stimulus or meaning produced by the source for the receiver. a. Inference b. Deduction c. Response d. Logic e. Message

e. Message

30. Employees shouting back "Yes, sir" in response to the boss asking "Do you hear me?" during a motivation speech, is an example of a(n): a. interruption. b. competition for the floor. c. intrapersonal communication. d. call-out. e. noise.

d. call-out.

_____ is what happens when your own thoughts occupy your attention while you are hearing, or reading, a message. a. Unintentional distraction b. Unconditional stimulation c. Brain reflex d. Reflective distortion e. Psychological noise

e. Psychological noise

12. _____ rules govern the meaning of words and how to interpret them. a. Interpretative b. Syntactic c. Ontological d. Etymological e. Semantic

e. Semantic

25. _____ is the use of existing or newly invented words to take the place of standard or traditional words with the intent of adding an unconventional, non-standard, humorous, or rebellious effect. a. Lingo b. Cliché c. Axioms d. Jargon e. Slang

e. Slang

7. Jemima is having a face-to-face conversation with her supervisor at her office. During the conversation, her supervisor receives three calls and a few text messages. Twice, two employees dropped by to report the weekly stats for their team. The disturbance and blocking that Jemima experienced can be referred to as _____. a. interference b. unsolicited information c. reverse feedback d. diffusion e. split message

a. interference

19. As you are talking to your colleague over the phone, the sound of an airplane flying low drowns out part of your conversation. Immediately after, your mobile phone rings, again disturbing the flow of conversation. Both of these are instances of: a. interference. b. interruption. c. distortion. d. environmental conflict. e. channel conflict.

a. interference.

11. Sharing with yourself is called: a. intrapersonal communication. b. feedback. c. provisional feedback. d. reverse communication. e. self-monitoring.

a. intrapersonal communication

6. It is estimated that over _____ million Americans are illiterate, unable to functionally read or write. a. 40 b. 2 c. 20 d. 6 e. 12

a. 40

28. _____ communication is a dynamic process where a small number of people engage in a conversation. a. Group b. Interpersonal c. Mass d. Public e. Dynamic

a. Group

15. All of the following statements about feedback are true except: a. It provides an opportunity for the source to ask for clarification. b. It can indicate that the source could make the message more interesting. c. As the amount of feedback increases, the accuracy of communication also increases. d. It signals the source to see how well the message was received. e. It is composed of messages the receiver sends back to the source.

a. It provides an opportunity for the source to ask for clarification.

3. Which of the following does not reflect one's self-concept? a. Parents b. Clothes c. Friends d. Professional choice e. Interests

a. Parents

6. _____ messages refer to the unintentional content, both verbal and nonverbal. a. Secondary b. Tertiary c. Auxiliary d. Implicit e. Interpretative

a. Secondary

23. While you are discussing a recent movie with a friend, your friend clarifies your descriptions, and throws in his opinion about what he thought about the movie. As a third person views it, both of you are taking the role of source and receiver throughout the conversation in turns. Which communication model explains the blurring of the distinction between you and your friend as the source and receiver? a. Transactional model b. Transference model c. Cluster model d. Constructivist model e. Reflective model

a. Transactional model

33. _____ show an actual person, event, or work of art. a. Video stills b. Sketches c. Line drawings d. Diagrams e. Histograms

a. Video stills

38. People who believe whatever the speaker said simply because of how dramatically he or she delivered a speech are being manipulated by: a. a cult of personality. b. hypnotic suggestions. c. false promises. d. an autocratic leader. e. impression management.

a. a cult of personality.

10. "I'm going to explain how you can save up to five hundred dollars a year on car insurance." This is an example of a good: a. attention statement. b. introduction. c. body. d. conclusion. e. sequel message.

a. attention statement.

19. The _____ meaning can involve an emotional association with a word, positive or negative, and can be individual or collective, but is not universal. a. connotative b. auxiliary c. semantic d. societal e. implicit

a. connotative

17. The _____ of the communication interaction involves the setting, scene, and expectations of the individuals involved. a. context b. process c. medium d. channel e. environment

a. context

30. In military terms civilian deaths are referred to as "collateral damage." This is an example of: a. doublespeak. b. cliché. c. jargon. d. slang. e. euphemism.

a. doublespeak.

27. A _____ involves substituting an acceptable word for an offensive, controversial, or unacceptable one that conveys the same or similar meaning. a. euphemism b. slang c. cliché d. slur e. jargon

a. euphemism

All of the following statements about writing is correct except: a. some people are simply born better writers than others. b. it is normal to experience a sense of frustration at the perceived inability to express oneself. c. most people use oral communication for much of their self-expression. d. reading out loud what you have written is a positive technique. e. reading is an integral step in learning to write effectively.

a. some people are simply born better writers than others.

29. Group communication is generally defined as involving _____ to _____ people. a. three; eight b. six; twelve c. five; fifteen d. four; ten e. two; nine

a. three; eight

45. What is Moore's Law? a. Like the law of gravity. b. An observation of exponential growth, that states computer power will double every 2 years. c. An observation that computers are not getting any faster. d. Concerns the law of privacy. e. Concerns the need to change phone every 2 years.

b. An observation of exponential growth, that states computer power will double every 2 years.

_____ show the amount of one or more variables at different time intervals. a. Line drawings b. Bar charts c. Histograms d. Line graphs e. Pie charts

b. Bar charts

What is Stephen Covey's suggestion to balance the need for attention to detail with the need to arrive at the end product? a. Create a priority list; focus on the most important. b. Begin with the end in mind. c. Delegate effectively. d. Learn to multitask. e. Focus on detail first, and then scale up.

b. Begin with the end in mind.

18. Simon hears two young boys discussing a recent rock concert. While he could understand the dictionary meaning of most of the words he heard, he found it hard to understand the conversation. What aspect of the words is Simon missing here? a. Syntactical rule b. Connotative meaning c. Auxiliary message d. Denotative meaning e. Collective meaning

b. Connotative meaning

6. _____ involves the psychological expectations of the source and receiver. a. Feedback b. Context c. Message d. Stimulus e. Environment

b. Context

36. _____ is the term Aristotle used to refer to the communicator's good character and reputation for doing what is right. a. Logos b. Ethos c. Pathos d. Dialectic e. Axios

b. Ethos

10. _____ is composed of messages the receiver sends back to the source. a. Medium b. Feedback c. Channel d. Reverse communication e. Meaning

b. Feedback

40. Martin Luther King Jr.'s "I Have a Dream" speech is a fine example for its usage of _____. a. signposts. b. repetition. c. actual objects. d. foreshadowing. e. visual aids.

b. repetition.

31. According to the text, there are _____ barriers to communication. a. nine b. six c. five d. three e. seven

b. six

26. "Cecelia's new boyfriend is a real airhead."—is an example of the usage of: a. semantics. b. slang. c. axioms. d. jargon. e. cliché.

b. slang.

1. Which of the following statements is not true about language(s)? a. Languages are living exchange systems of meaning. b. Languages are not bound by context. c. Words themselves hold no meaning. d. Words change meaning over time. e. People interpret language based on their framework of experience.

b. Languages are not bound by context.

14. _____ is the art of presenting an argument. a. Syllogism b. Rhetoric c. Flow charting d. Illustration e. Logical analysis

b. Rhetoric

46. For mobile communication, visual images work best when they a. Are sparkly and colorful. b. Speak for themselves, requiring little interpretation or context clues. c. Have big captions to explain them d. Respect the law of privacy. e. They are updated every day.

b. Speak for themselves, requiring little interpretation or context clues.

8. Fred is narrating his idea to his supervisor on how to improve the quality of the work in his department. Priscilla, his supervisor, listens intently, perceives his point of view, interprets his suggestions, and relates the interpretation to her own idea of quality improvement. What is Priscilla doing? a. Reviewing b. Understanding c. Providing feedback d. Moderating e. Quantifying

b. Understanding

22. When Rachel heard her supervisor, Jones, complaining of a bad patch in her life and its effect on her performance, Rachel comforted her by saying, "Stay the course. Every cloud has a silver lining." Which communication barrier might Rachel experience here? a. Syntactical conflict b. Usage of clichés c. Usage of jargon d. Paradigm shift e. Denotative meaning

b. Usage of clichés

1. The dynamic communication process between source and receiver that occurs at different times is referred to as _____. a. sequential b. asynchronous c. random d. distributed e. stratified

b. asynchronous

9. Existing language patterns for a specific genre are called _____. a. jargons b. conventions c. linguistic norms d. slang e. styles

b. conventions

35. When faced with a difficult situation with a customer, instead of saying "I've had it with your complaints!" Sue always says, "I'm having trouble seeing how I can fix this situation. Would you explain to me what you want to see happen?" In terms of responsibilities of a communicator, this is an example of: a. marketing tactic. b. ethical communication. c. intrapersonal communication. d. sales pitching. e. effective feedback.

b. ethical communication.

12. When you bring ideas to consciousness, ponder how you feel about something, or figure out the solution to a problem and have a classic "Aha!" moment where something becomes clear, you are engaging in: a. self-analysis. b. intrapersonal communication. c. provisional feedback. d. reverse communication. e. self-monitoring.

b. intrapersonal communication.

22. When you bring ideas to consciousness, ponder how you feel about something, or figure out the solution to a problem, what happens is referred to as: a. intuition. b. intrapersonal communication. c. clustering illusion. d. exposure effect. e. reflective communication.

b. intrapersonal communication.

When you are prepared, it means that you have done all of the following except: a. selected a topic appropriate to your audience. b. practiced the golden rule of treating your audience. c. gathered enough information to cover the topic well. d. put your information into a logical sequence. e. considered how best to present it.

b. practiced the golden rule of treating your audience.

26. According to the German philosopher Jürgen Habermas, every process of reaching understanding takes place against the background of a culturally ingrained _____. a. judgment b. preunderstanding c. context d. communication patterns e. language

b. preunderstanding

5. As you are preparing to go for lunch, you ask your colleague to join you by saying, "Zack, join me for lunch, will you?" This is an example of a _____ message. a. direct b. primary c. explicit d. auxiliary e. active

b. primary

16. _____ are clear points of view involving theories, laws, and/or generalizations that provide a framework for understanding. a. Axioms b. Etymological premises c. Ideologies d. Paradigms e. Culture biases

d. Paradigms

39. If you are asked a question to which you don't know the answer, the proper response should be: a. "I'm afraid I will not be able to answer your queries." b. "Shall we keep the questions toward the end of the session?" c. "I don't know the answer but I will research it and get back to you" d. "This seems to digress from the topic in discussion." e. "Questioners should ensure that they benefit the entire audience."

c. "I don't know the answer but I will research it and get back to you"

23. ____ is an occupation-specific language used by people in a given profession. a. Slang b. Spec speak c. Jargon d. Lingo e. Cliché

c. Jargon

27. What is the critical difference between the following two interpersonal interactions: one with the cab-driver about the city roads and the other with your girlfriend about future plans? a. Based on gender b. Length of conversation c. Level of intimacy d. Level of honesty e. Context of the communication

c. Level of intimacy

37. _____ show the change in one or more variables progressively across time. a. Histograms b. Pie charts c. Line graphs d. Bar charts e. Diagrams

c. Line graphs

4. _____ messages refer to the intentional content, both verbal and nonverbal. a. Directed b. Explicit c. Primary d. Auxiliary e. Secondary

c. Primary

1. _____ refers to your sense of self and awareness of who you are. a. Intuition b. Self-awareness c. Self-concept d. Introspection e. Self-perception

c. Self-concept

7. Which of the following is not a critical term in the definition of communication? a. Process b. Understanding c. Status d. Sharing e. Meaning

c. Status

13. "Please to the auditorium on Wednesday in the meeting at 12 noon come." Which of the following rules is this statement violating? a. Ontological rule b. Interpretative rule c. Syntactic rule d. Semantic rule e. Etymological rule

c. Syntactic rule

41. Which of the following is not one of the suggestions to improve your tone? a. Read your document loud before you deliver it. b. Listen or watch others' presentations. c. Use a speech synthesizer. d. Seek out feedback from others. e. Practice voice modulation

c. Use a speech synthesizer.

15. Which of the following statements is not true about words and their meaning? a. What we mean needs to be explained in more than one way. b. Words often require us to negotiate their meaning. c. When we follow the linguistic rules, miscommunication is not possible. d. Words and their meanings are sometimes limited by factors beyond our control. e. Words attempt to represent the ideas we want to communicate.

c. When we follow the linguistic rules, miscommunication is not possible.

20. In trying to simplify concepts, we may use labeling to the point where distinctions are lost. Though this ability to simplify concepts makes it easier to communicate, it sometimes makes us lose track of the specific meaning we are trying to convey. The quality of words described here is: a. connotation. b. displacement. c. abstraction. d. denotation. e. implication.

c. abstraction.

3. A(n) _____ is the way a message travels between source and receiver. a. transit b. flow c. channel d. repository e. intermediary

c. channel

14. Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of: a. messages. b. contexts. c. channels. d. receivers. e. sources.

c. channels.

2. According to the famous linguist Hayakawa, the meaning of words: a. is ontological. b. is etymological. c. lies within us. d. changes over time. e. remains unchanged across time.

c. lies within us.

_____ show the percentages of the whole occupied by various segments. a. Sketches b. Line graphs c. Histograms d. Pie charts e. Bar charts

d. Pie charts

8. _____ messages refer to the intentional and unintentional ways a primary message is communicated. a. Tertiary b. Implied c. Multidirectional d. Auxiliary e. Interpretative

d. Auxiliary

24. In which of the following communication models do we focus on the negotiated meaning, or common ground, when trying to describe communication? a. Transactional model b. Transference model c. Cluster model d. Constructivist model e. Reflective model

d. Constructivist model

10. _____ means becoming aware of your own thinking process. a. Psychoanalysis b. Introspection c. Internal feedback d. Critical thinking e. Guided reflection

d. Critical thinking

29. _____ is the deliberate use of words to disguise, obscure, or change meaning. a. Slang b. Cliché c. Euphemism d. Doublespeak e. Jargon

d. Doublespeak

4. _____ is the physical atmosphere where the communication occurs. a. Context b. Platform c. Medium d. Environment e. Stage

d. Environment

18. _____ is anything that blocks or changes the source's intended meaning of the message. a. Intervention b. Interruption c. Channel conflict d. Interference e. Distortion

d. Interference

20. Your colleague, Narain Ramesh from India, finds it a bit strange that you refer to your teachers by name. He feels how you address someone reflects your respect for that person. But you are confident that your professors are comfortable with how you address them. From a communications perspective, the difference here is one of: a. environment. b. channel. c. understanding. d. context. e. feedback.

d. context.

37. To be _____ means that everyone is entitled to the same respect, expectations, access to information, and rewards of participation in a group. a. organized b. neutral c. tolerant of diversity d. egalitarian e. ethical

d. egalitarian

5. Justin asks his colleague Fred to meet him at the cafeteria for a discussion. In this case, the cafeteria is the _____ of the communication. a. channel b. medium c. platform d. environment e. context

d. environment

28. After visiting her best friend, Samantha, who was pregnant, Moe came home and told her boyfriend that Samantha was in an interesting condition. Moe's words are an example of the usage of a(n): a. slur. b. cliché. c. slang. d. euphemism. e. jargon.

d. euphemism.

24. The following conversation from a military order—"Operation canked. Call jarheads to don their cammies. Gotta meet the brig rats"—is an example of the usage of: a. abstraction. b. clichés. c. axioms. d. jargons. e. slang.

d. jargons.

9. In communication, _____ occurs when you convey thoughts, feelings, ideas or insights to others. a. reviewing b. understanding c. feedback d. sharing e. moderating

d. sharing

13. Perhaps the most universally useful strategy in capturing your reader's attention is to: a. include terminologies and their explanations. b. use as many illustrations as possible to describe your points. c. begin the narration with a story. d. state how your writing can meet the reader's needs. e. be eloquent in word choice.

d. state how your writing can meet the reader's needs.

Perhaps the most important rule to remember in using visuals is this: a. always present the visuals before the explanation of the data. b. the visuals should reflect the diversity of the audience. c. usage of colors should reflect universally accepted standards. d. the visuals are to support your document or presentation. e. animation and garish colors should be avoided.

d. the visuals are to support your document or presentation.

33. "Now that we've examined X, let's consider Y," is an example of a(n): a. feedback. b. intrapersonal communication. c. call-out. d. transitional statement. e. exhortation.

d. transitional statement.

5. The study mentioned in the text found that _____ is both a "marker" of high-skill, high-wage, professional work and a 'gatekeeper' with clear equity implications. a. speaking b. education c. reading d. writing e. ethics

d. writing

4. Which of the following is not true about communication? a. It influences your thinking about yourself and others. b. It influences how you learn. c. It represents you and your employer. d. It is desired by business and industry. e. It reflects your socio-economic background.

e. It reflects your socio-economic background.

9. Which of the following is not part of a message? a. An attention statement b. An introduction c. A body d. A conclusion e. A sequel message

e. A sequel message

38. _____ show the audience an item crucial to the discussion. a. Photographs b. Video stills c. Sketches d. Drawings e. Actual objects

e. Actual objects

What is advised when you are presenting to a group of a certain background? a. Include as many related technical terms as possible. b. Send a copy to the group for prior approval. c. Consult an expert to draft the presentation. d. Invite a group member to assist you in the presentation. e. Connect to someone to check for common ground.

e. Connect to someone to check for common ground.

14. Julia meets Kacey at the cafeteria and asks how work was proceeding. Kacey looks down for a few seconds, looks sideways, and after a long pause, says in a long, drawn-out monotone, "Yeah, work is good." Which communication rule influences Julia's thought that Kacey was not enjoying work for some reason? a. Ontological rule b. Interpretative rule c. Syntactic rule d. Semantic rule e. Contextual rule

e. Contextual rule

34. _____ refers to a set of principles or rules for correct conduct. a. Decorum b. Protocol c. Code of conduct d. Manners e. Ethics

e. Ethics

16. Which of the following statements about environment is not true? a. People may be less likely to have an intimate conversation when they can only see each other from across the room. b. The environment can include the tables, chairs, lighting, and sound equipment that are in the room. c. The environment can also include factors like formal dress. d. People may be more likely to have an intimate conversation when they are physically close to each other. e. Expectations of the individuals involved are also part of the environment.

e. Expectations of the individuals involved are also part of the environment.

42. What is the advantage of oral communication in terms of understanding? a. The tone or inflection gives added meaning. b. Speech is easier to understand than text. c. Speech reaches a wider audience than writing. d. The rapport between the speaker and the audience aids in understanding. e. You can ask clarifying questions.

e. You can ask clarifying questions.

21. A(n) _____ is a once-clever word or phrase that has lost its impact through overuse. a. oxymoron b. jargon c. axiom d. paradigm e. cliché

e. cliché

15. Ways of promoting understanding are referred to as _____. a. rhetorical analysis b. inductive logic c. comprehension analysis d. deductive logic e. cognate strategies

e. cognate strategies

17. Words have two types of meanings: _____ and _____. a. implicit; explicit b. societal; individual c. syntactic; semantic d. primary; auxiliary e. denotative; connotative

e. denotative; connotative

Brenda is preparing an article on quality systems. All of the following are qualities that ensure that her writing is good except: a. meets the readers' expectations. b. is efficient and effective. c. is easy to read. d. attracts the reader. e. endorsed by her supervisor.

e. endorsed by her supervisor.

3. The one certain thing about the message you sent to the receiver is that the receiver will: a. revise his/her premises according to the information sent. b. process the information sequentially, not simultaneously. c. not be able to interpret all the relevant information. d. filter the information selectively. e. interpret it based on their framework of experience.

e. interpret it based on their framework of experience.

25. When you tell yourself how you did after you wrote a document or gave a presentation, you are engaging in _____. a. biased judgment b. dissonance reduction c. feedback d. interpersonal communication e. intrapersonal communication

e. intrapersonal communication

8. Interference is also known as _____. a. miscommunication b. diffusion c. split message d. filtering e. noise

e. noise

11. The _____ is a message or thought that stays with your audience well after the communication is finished. a. exhortation b. continuity message c. sequel message d. afterthought e. residual message

e. residual message

7. Aldrin is short, dark, and a little obese and is lovingly called "Teddy" by his friends. Whenever he says something, most of his friends consider it with a lot of warmth and empathy. They have this "soft spot" for Aldrin. The impression caused by Aldrin is an example of _____ messages. a. positive b. tertiary c. auxiliary d. implicit e. secondary

e. secondary

2. Megan was assessing her career options before she decided to take up a course on her skills. She realized that she was happy talking to people and helping them out; this could help her in a customer facing job. What Megan was trying to realize was her . a. sixth sense b. subconscious drive c. character d. personality type e. self-concept

e. self-concept

13. Sheila is delivering a message to her colleagues. She ensures that there are no unintended messages in her tone of voice, body language, or clothing. She chooses the perfect words to convey the intended meaning. By watching her audience's reaction, she perceives how well they received the message, and responds with clarification or supporting information. Sheila is the _____ of the message. a. medium b. context c. intermediary d. channel e. source

e. source