GEB1101 FINAL - QUIZZES (CHP 6, 8, 9)

____ is the gap between what is and what is required

a need

Dottie Beauchamp recently was hired by Petsmart to help recruit, select, and train new employees to work in its stores. Beauchamp has a job in:

Human Resource Management

Kent Huston is middle manager at a management consulting company. He has the ability to negotiate, impress the right people & make the right connections. Huston has ___ skills

Human relations

The manager of a chain of dry cleaning stores gathers the competitions' ads for analysis & review. She needs these data to help the chain devise its own advertising strategy. The manager is acting in the ______ role

Informational

Which of the following statements about managerial skills is true?

All of the above -Technical skills tend to be most used by managers at lower levels -Conceptual skills tend to be most used by top-level mgmt -HR skills used throughout org but most needed by first level mgmt -Managers use global mgmt skills to operate in a culturally diverse environment

Which of the following statements about knowledge workers is true?

All of the statements are true A knowledge-based workforce is quantitatively different from a less skilled workforce Knowledge workers are the major creators of wealth Knowledge work is specialized work Knowledge workers are not homogeneous

A theory X manager would assume his or her workers are:

Lazy employees who can't be trusted

A ____ union is a branch union that represents a specified area or even a specific plant

Local

Which of the following is NOT an example of a job satisfier?

salary and fringe benefits

Frederick Taylor's scientific management emphasized:

work efficiency

Which of the following statements about employee compensation is true?

Compensation is closely connected to performance appraisal

Raja Hossein monitors the quality of staplers manufacured under the name Bostitch. If a stapler doesn't meet the standards that are agreed upon, an employee in his department puts the stapler in the reject pile. What function is Hossein performing?

Controlling

The Occupational Safety & Health Act requires:

Employers to provide a safe and healthful workplace

Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverages on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the ____ theory.

Expectancy Theory

Mandy Ewing has been working as a vet's assistant for almost a year. Her friend recently told that her employee was in violation of the _____ because she was not being paid the minimum wage

Fair Labor Standards Act

"father of scientific management" created efficiency principles

Frederick Taylor

Given the trend toward employee empowerment in the workplace, more and more employees are finding ____ theory useful.

Goal setting

A formal document that states an organization's purpose and reason for existing and describes its basic philosophy.

Mission Statement

Penny Clovis works as a maintenance supervisor for a large hotel. She is new in her position & the first woman to ever hold this position for this hotel chain. Clovis has become increasingly concerned about negative statements she has overheard like, "Well, Penny's promotion should get the affirmative action people off our back for awhile." According to the definition, does Clovis have a grievance?

NO. She does not have a grievance bc there is no contract violation here

In an organization w/ a unionized workforce, the shop steward:

Represents union members in complaints to management

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. These needs are called ____

Safety needs

Protected classes are:

Specific groups that are protected from elimination

Which of the following actions would be deemed illegal by the Occupational Safety & Health Act (OSHA)

The employer let an employee work without a required steel hat

Which of the following statements about national unions is true?

The number of national unions has steadily declined since the early 20th century

Wes Johnson overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:

Theory Y Assumptions