Graves- communications
What is the best way for health care workers to elicit the greatest amount of information from patients
Ask broad questions
Which part of a health history includes information about the patient's reason for seeking medical help
Chief complaint
stress
body's reaction to any stimulus that requires a person to adjust to a changing environment
standard forms of documentation
health histories, notes, initial evaluations, progress reports, and discharge reports
laissez-faire
informal type of leader
autocratic
maintains total rule, makes all the decisions
why does reflecting statements back to the speaker help in the communication process
patients can express fears and be open
common causes of communication barriers
physical disabilities, psychological attitudes, prejudice and cultural diversity.
importance of documentation
specific information
four step plan for a stressor
stop, breathe, reflect and choose
what does SOAP stand for
subjective, objective, assessment, and plan
disadvantage of a narrative
time consuming
what is culture
value, beliefs, attitudes and customs. passed from generation to generation
Which type of documentation has a purpose of releasing the patient back to their regular lifestyle and giving a record of the interactivity among health care providers
Discharge report
Which of the following is true of documentation
Documentation is perhaps the most critical communication that a health care worker will create
What is the benefit of using SOAP notes
Employees know where to look for information
How should subjective statements by the patient be documented
Exact words in quotation marks
four ways to deal with an angry person
avoid arguing, remain calm, soft tone voice, and provide quality care
Which type of documentation has a purpose of assessing the patient's condition, planning for treatment, and contains the goals for recovery
Initial evaluation
Which of the following describes all parts of a patient's health history
It is confidential
What type of note-taking method describes how a patient's treatment has changed
Narrative
Which type of documentation has a purpose of supporting and giving evidence of the need for the patient's continued medical care
Progress report
Which part of a health history includes information about the patient's lifestyle
Psychosocial history
Which of the following is NOT a standard of documentation that should be followed by health care workers
Record information performed or observed by another health care worker
What is another term for "symptom"
Subjective observation
four factors that must be met to avoid interfering with the communication process
clear message, able to hear, receive and comprehend, no interruptions or distractions
what is teamwork
consists of many professionals with different levels of education ideas and backgrounds
democratic
encourages participation of all individuals in decisions that have to be made or solved
nonverbal communication involve these to convey messages or ideas
facial expressions, body language, gestures, eye contact and touch
five ways to develop good interpersonal relationsips
friendly, positive attitude, open minded, support, and respect others
advantage of a narrative
health care workers can describe a patients status
