Groups and Teams MP&O
Which of the following are improved by formation of groups?
1. Individual accuracy 2. team accuracy
The individual functions of formal groups in organizations include:
1. Reducing individuals' feelings of powerlessness 2. Confirming a member's sense of identity 3. Problem solving for interpersonal problems
Open communication
A climate of honest communication is fostered
People form groups because
Accuracy is improved by interacting with others
Sense of accountability
All members feel as responsible as the manager for the performance of the work group
The "we feeling" that binds group members together is group:
Cohesiveness
Contributes to the team's work
Completes work accurately and on time
Shared Leadership
Create interdependency by empowering and serving others
A product development team with members from finance, production, marketing, and engineering are part of a ___________ - ___________ team.
Cross-functional
Contractual trust
Do people do what they say they will? Are expectations for each other clear?
Competence trust
Do people meet their responsibilities and acknowledge others' skills and experience?
Which of the following are benefits of norms
1. A sense of order in a group 2. A system for limiting the development process 3. More efficient group operations
A group has:
1. A shared identity 2. Common goals 3. At least two freely interacting individuals
Which of the following are examples of when formal and informal groups overlap
1. A task force having a casual dinner after work 2. A work group going to a movie together
The characteristics of a team are that:
1. Accountability is both individual and collective 2. Effectiveness is measured by collective outcomes 3. Leadership is a shared activity
Adopting best practices for virtual team members and leaders will have which of the following effects?
1. Better focus of team efforts 2. Developing partnerships
The 3 basic characteristics essential for team players to possess and use on the team include being:
1. Commitment 2. Collaboration 3. Competence
Group influence brings individuals into the social fabric of an organization by:
1. Communicating norms 2. Communicating role expectations
Common teamwork competencies include
1. Contributing to the team's work 2. Interacting with team members constructively 3. Keeping the team on track
Rank Tuckman's five stages of group development
1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning
Punctuated equilibrium can occur in reaction to:
1. Innovation 2. Changes in objectives
A formal group:
1. Is assigned by an organization or its managers 2. Is assigned to accomplish specific goals
Practical ways to build trust include:
1. Keeping team members informed by providing information on policies and giving accurate feedback 2. Demonstrating respect by delegating responsibliities 3. Being predictable, consistent, keeping promises
Which of the following characterize the adjourning stage in Tuckman's model of group development?
1. Moving on to other activities 2. Award and recognition ceremonies
Team performance strategies include:
1. Plans that outline exactly what the team is to do 2. The tasks and responsibilities 3. Setting goals for the team
The size of a group is limited by:
1. Potential for mutual interaction 2. Mutual awareness
Communication trust
Do people share information and tell the truth?
Recorder
Documents discussions and outcomes
Reduced commuting and real estate costs are among the benefits of:
Virtual teams
The Reina Model is used to restore _______________ when it has been compromised
trust
Face-to-face interactions early in the virtual team development process build credibility, _____________, and understanding, and reduce ______________, making subsequent virtual interactions more efficient and effective.
trust, misunderstandings
It is more difficult to establish team cohesion, trust and cooperation in ______________ teams.
virtual
People bond when they see each other, so it is important to have face time with a _____________ team
virtual
Which of the following are part of the criteria for a group
1. A shared identity 2. Common Norms
Which of the following are ways that groups positively communicate role expectations
1. Showing acceptance 2. Offering friendship
Three factors that create effectiveness when building a team include:
1. Team charters and strategies 2. Composition of the team 3. Capacity of the team
The use of self-managed teams in organizations requires changes:
1. To reward systems 2. To training practices 3. In management philosophy
A norm is a(n) _____________ shared by two or more people that guide behavior.
1. feeling 2. attitude 3. opinion
Which of the following statements about effective team players is true?
Effective team players display commitment, collaboration, and competence
When trust is lacking in relationships within organizations, which of the following occurs?
Employees leave the company
Which of the following is a goal of collaboration
Ensuring a collective outcome is completed
Expects quality work
Expects the team to succeed and cares about producing quality work
People join groups because
Groups can often get more done than individuals working alone
Keep team on track
Helps plan and organize work
A card club meets monthly to play and have dinner. It is a(n)
Informal Group
Possesses relevant skills, knowledge, and abilities
Is able to make meaningful contributions to the team
Interacts constructively with team members
Listens to teammates and accepts feedback
The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ____________ stage.
Norming
The stage of group development characterized by a lot of helping behavior among group members to achieve goals is the ____________ stage.
Performing
Alignment of purpose
Understanding of the sense of common purpose of the team and the function it serves.
Coordinator
Pulls together ideas and suggestions
Hybrid reward systems are best for motivating teams because they:
Recognize individual and team performance
A role is a:
Set of expected behaviors for a specific position
The tendency of individual effort to decline as group size increases is
Social loafing
Individuals may test or rebel against the leader's policies in Tuckman's ___________ stage of group development
Storming
Initiator
Suggests new goals or ideas
Maintenance roles in a group are those that:
Support positive interpersonal relationships
The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:
Team adaptive capacity
Supporting creativity is important to team collaboration efforts for which of the following reasons
Team members will have a can do attitude
Plans that outline exactly what the team is to do, goals for the team, and the tasks, responsibilities, and roles of team members are
Team performance strategies
Working across different time zones is among the challenges for members of ____________ teams
Virtual
A team that works together over time and distance to combine efforts and achieve common goals is a(n):
Virtual team
Evaluator
Test group's accomplishments against criteria
True or false: When a group has norms, they can tackle the development process more effectively
True
A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is___________
Trust
Early conflict resolution
When conflicts arise, they are resolved quickly
Employees in self-managed work groups are acting as their own ____________.
bosses
Team _____________ describe the collection of jobs, personalities, skills, experience, and knowledge of team members
composition
A role is a set of expected behaviors for a particular _____________, while a _____________ role is a set of expected behaviors for members of the group as a whole
position, group
A _________ is a small number of people with complementary skills committed to a common purpose, goals, and approach for which they hold themselves mutually accountable
team
A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a(n) _____________ _____________.
team charters
Social loafing can be prevented by
ensuring accountability
During the ___________ stage of group development, members are likely to be uncertain about the group's leaders and goals
forming