hca 312 midterm

In 2004, what percentage of RNs were not employed in nursing? 4 percent 11 percent 17 percent 21 percent

17 percent

In 2004, what percentage of RNs were not employed in nursing? Question 6 options: 1) 4 percent 2) 11 percent 3) 17 percent 4) 21 percent

17 percent

What percentage of the US labor force do healthcare jobs constitute? Question 3 options: 1) 3.1 percent 2) 6.5 percent 3) 16 percent 4) 34 percent

6.5 percent

Which of the following may be used to evaluate the effectiveness of recruitment? Question 5 options: 1) Quantity of applicants 2) Diversity of applicants 3) Cost per applicant 4) All of the above

All of the above

In hiring a nurse for a hospital position, which of the following questions would be considered appropriate and likely defensible in a US court? Question 7 options: 1) What is your native language? 2) When was your last physical exam? 3) Will family responsibilities inhibit your ability to work different shifts? 4) Are you authorized to work in the United States?

Are you authorized to work in the United States?

What are the five key roles of nurses? Question 9 options: 1) Diagnosis, prescribing, planning, strategic development, and evaluation 2) Assessment, prescribing, planning, education, and evaluation 3) Assisting physicians, diagnosis, planning, strategic development, and evaluation 4) Assessment, diagnosis, planning, implementation, and evaluation

Assessment, diagnosis, planning, implementation, and evaluation

Which of the following is not an advantage of multisource appraisal? Question 10 options: 1) Because many people are involved in providing information, it fosters a high level of trust. 2) It considers organizational goals and values. 3) It contributes to team development and improvement. 4) It emphasizes a customer focus.

Because many people are involved in providing information, it fosters a high level of trust.

Which of the following is not a common criticism of pay for performance? Question 1 options: 1) Because peers evaluate an employee's performance in most pay-for-performance programs, bias is likely to be present. 2) There is a tendency to please the manager rather than please the patient. 3) Some goals may be rewarded at the expense of other valued goals. 4) Pay for performance may inhibit innovation.

Because peers evaluate an employee's performance in most pay-for-performance programs, bias is likely to be present.

A primary care physician practice has decided to base its evaluation of physician performance solely on the volume of patients seen. What problem is most likely to result from such an approach? Question 1 options: 1) Halo effect 2) Criterion deficiency 3) Criterion contamination 4) Rating errors

Criterion contamination

As a manager you have the legal right to mandate for pregnancy leaves. Question 7 options:1) True2)

False

Augmenting status distinctions and barriers is one of the seven HR practices for effective healthcare organizations. Question 9 options:1) True2) False

False

To be covered by Title VII of the Civil Rights Act, an employer must be engaged in internet commerce and employ twenty-five or more employees. Question 2 options:1) True2) False

False

True or False: A job consists of many positions. Question 7 options:1) True2) False

False

True or False: A job specification is a written explanation of the job and the duties it involves. Question 3 options:1) True2) False

False

True or False: A profession is a means of support, while an occupation requires specialization and knowledge.

False

True or False: A profession is a means of support, while an occupation requires specialization and knowledge.

False

True or False: A substance abuse treatment program for men hires only male therapists. This practice is likely to be considered legal because being male is a bona fide occupational qualification. Question 9 options:1) True2) False

False

True or False: Asking a job applicant about her ability to work effectively with teams is not job-related and is therefore illegal. Question 3 options:1) True2) False

False

True or False: Because employee performance is so important to organizations, senior management consistently supports performance management procedures. Question 6 options:1) True2) False

False

True or False: HR is moving from appraisals with multiple inputs to supervisor input only.

False

True or False: Intrinsic rewards are tangible and include salary, benefits, and time off. Question 10 options: 1) True 2) False

False

True or False: Job descriptions are generally updated as job duties or job specifications change. Question 10 options:1) True2) False

False

True or False: Lecture is the most effective training method for small groups of employees. Question 10 options: 1) True 2) False

False

True or False: Succession planning usually focuses on all positions in an organization. Question 4 options:1) True 2) False

False

True or False: The performance management process has little impact on training in organizations. Question 1 options:1) True2) False

False

Which of the following is not a primary reason for the increased supply and demand for healthcare professionals? Technological growth The aging population Greater specialization Flexible work schedules

Flexible work schedules

Which of the following is not a primary reason for the increased supply and demand for healthcare professionals? Question 8 options: 1) Technological growth 2) The aging population 3) Greater specialization 4) Flexible work schedules

Flexible work schedules

Which of the following is not an example of a rating error in performance management? Question 2 options: 1) Forced ranking 2) Halo effect 3) Central tendency 4) Contrast effect

Forced ranking

The management of a health center has decided to implement a compensation system that rewards employees when the organization achieves improvements in efficiency, productivity, and cost savings. Which of the following best fits this approach to compensation? Question 4 options: 1) Profit-sharing plans 2) Gain-sharing plans 3) Piece-rate incentives 4) A bonus system paid out annually

Gain-sharing plans

On a five-point rating form, a manager is asked to respond to the following question: "How flexible is this person?" This question is likely part of which type of performance management process? Question 5 options: 1) Graphic rating scale 2) Management by objectives 3) Behaviorally anchored rating scale 4) None of the above

Graphic rating scale

Competitive advantage in the workforce is challenging to achieve because it is enduring and difficult for competitors to duplicate it requires alignment of all HR systems it takes time to do so HR practices' impact on it is not clear

It takes time to do so

Which of the following is/are not usually included in a job specification? Question 2 options: 1) Education 2) Job duties and responsibilities 3) Experience 4) Physical demands

Job duties and responsibilities

Which of the following is/are not usually included in a job specification? Question 8 options: 1) Education 2) Job duties and responsibilities 3) Experience 4) Physical demands

Job duties and responsibilities

Which of the following is not an obstacle to effective team functioning? Question 4 options: 1) Lack of power 2) Overly high expectations 3) Lack of communication from top management 4) Lack of team member training

Lack of communication from top management

Which of the following is not part of a balanced scorecard? Short-term and long-term objectives Internal and external performance perspective Financial and nonfinancial metrics Measures of the internal and external environments

Measures of the internal and external environments

Which of the following is not part of a balanced scorecard? Short-term and long-term objectives Internal and external performance perspective Financial and nonfinancial metrics Measures of the internal and external environments

Measures of the internal and external environments

People currently using illegal drugs are classified as disabled under the Americans with Disabilities Act of 1990. Question 3 options: 1) Yes 2) No

No

You have just told an applicant that she will not receive the job. She claims that you denied her employment because of her age (she's 52). You claim she is not protected under the age discrimination law. Is your reasoning correct? Question 5 options: 1) Yes 2) No

No

Which of the following is/are not usually included in a job description? Question 1 options: 1) Tasks 2) Responsibilities 3) Performance standards 4) Performance appraisal

Performance appraisal

What is the correct order of the succession planning process? Question 9 options: 1) Identify critical positions, review mission, provide professional development, identify potential successors, review the plan, update the plan 2) Review the plan, review mission, identify potential successors, identify critical positions, provide professional development, update the plan 3) Identify potential successors, identify critical positions, provide professional development, review the plan, review mission, update the plan 4) Review mission, identify critical positions, identify potential successors, provide professional development, review the plan, update the plan

Review mission, identify critical positions, identify potential successors, provide professional development, review the plan, update the plan

Which of the following is employee-centered information? Question 5 options: 1) Policies the employee must adhere to 2) Safety precautions for the employee 3) Sick leave the employee is entitled to 4) Sponsored events the employee expected to attend

Sick leave the employee is entitled to

Which of the following is not a characteristic of management by objectives? Question 4 options: 1) It establishes specific and measurable goals. 2) It involves setting goals with employee input. 3) It is an opportunity to provide objective feedback to employees. 4) The method is robust and equally applicable to all types of jobs.

The method is robust and equally applicable to all types of jobs.

Why should healthcare organizations be concerned about integrating business strategies and HR? To better align the business strategies with each other To determine which HR functions should be done in-house and which should be outsourced To enhance organizational outcomes To ensure the organization is included in various lists of "best places to work"

To enhance organizational outcomes

What is the main challenge of operational development? Question 8 options: 1) To remain relevant 2) To remain flexible 3) To become more effective 4) To become less tedious

To remain flexible

State fair employment practice laws cover smaller employers not covered by federal legislation. Question 8 options: 1) True 2) False?

True

True or False: According to equity theory, an operating room nurse is likely to compare himself to operating room nurses in the same hospital. Question 7 options: 1) True 2) False

True

True or False: Implementation of an HR strategy requires management of internal and external stakeholders.

True

True or False: Many healthcare professionals are choosing to go into business on their own due to the bureaucratic nature of healthcare organizations.

True

True or False: Most healthcare professionals are employed by hospitals.

True

True or False: The ADDIE model of training is the most common model of training. Question 1 options:1) True 2) False

True

A person applies with you for a job as a janitor. During the interview the person mentions that since birth he has often experienced periods of memory loss. Must you consider this individual a disabled person under the Americans with Disabilities Act of 1990? Question 4 options: 1) Yes 2) No

Yes

As an employer, you can select those applicants who are the most qualified in terms of education and experience. Question 6 options: 1) Yes 2) No

Yes

In job evaluation, a benchmark job is Question 2 options: 1) a well-understood job that requires relatively stable knowledge, skills, and abilities 2) a relatively new job in an organization for which the requisite knowledge, skills, and abilities are not entirely clear 3) any job in an organization that can form the basis for ranking other jobs 4) a job that no longer exists in an organization but that can be used to evaluate the value of other jobs

a well-understood job that requires relatively stable knowledge, skills, and abilities

Broadbanding enables Question 1 options: 1) managers to pay employees on the basis of employee characteristics and performance 2) greater decentralization of decisions about salaries 3) managers to more easily change an individual's compensation 4) all of the above

all of the above

Flexible work schedules Question 5 options: 1) are most relevant to patient care positions 2) may reduce customer service 3) are uncommon among employees 4) allow employees to choose daily starting and ending times

allow employees to choose daily starting and ending times

The critical tasks in training design include all of the following except Question 3 options: 1) accurately outlining objectives 2) communicating objectives 3) authoritatively enforcing objectives 4) ensuring understanding of objectives

authoritatively enforcing objectives

The "eating of the apple" method refers to Question 2 options: 1) focusing orientation on the core of the organization 2) breaking up orientation into brief session over a period of days or weeks 3) spreading "apple seeds" of organizational information in the employee's mind 4) focusing orientation on juicy office gossip

breaking up orientation into brief session over a period of days or weeks

In relation to performance management and performance measures, reliability refers to Question 9 options: 1) whether an employee can be counted on to perform at a high level 2) consistency with which two or more managers rate performance when presented withcomparable information 3) whether a performance measure measures what it is intended to measure 4) the extent to which factors out of the employee's control affect performance

consistency with which two or more managers rate performance when presented with comparable information

The number of HR staff members in most organizations continues to increase is remaining the same cannot be determined continues to decline

continues to decline

The future shortage of nurses will be affected by all of the following except the aging nursing workforce decreasing nursing salaries declining educational resources declining nursing school enrollment

decreasing nursing salaries

The future shortage of nurses will be affected by all of the following except Question 10 options: 1) the aging nursing workforce 2) decreasing nursing salaries 3) declining educational resources 4) declining nursing school enrollment

decreasing nursing salaries

The development of healthcare professionals is related to all of the following except Question 5 options: 1) supply and demand 2) healthcare financing and delivery 3) decreasing use of new technology due to costs 4) changes in disease and illness

decreasing use of new technology due to costs

The development of healthcare professionals is related to all of the following except: supply and demand healthcare financing and delivery decreasing use of new technology due to costs changes in disease and illness

decreasing use of new technology due to costs

Employee empowerment Question 7 options: 1) facilitates communication between employees 2) helps employees achieve self-actualization 3) enables decisions to be made by those closest to the customer 4) encourages supervisors to listen to their subordinates

enables decisions to be made by those closest to the customer

Employee empowerment Question 6 options: 1) facilitates communication between employees 2) helps employees achieve self-actualization 3) enables decisions to be made by those closest to the customer 4) encourages supervisors to listen to their subordinates

helps employees achieve self-actualization

The primary function of organizational development is Question 6 options: 1) increasing an organization's profits 2) decreasing an organization's turnover 3) increasing an organization's effectiveness 4) increasing an organization's morale

increasing an organization's effectiveness

Human resource management includes: financial management strategic management marketing informal management of employees by all administrators

informal management of employees by all administrators

For an incident to be considered sexual harassment Question 3 options: 1) sexual favors must have been sought in return for some employment opportunity 2) the harassment cannot have occurred between members of the same sex 3) other employees must be able to provide witness testimony to the harassment 4) none of the above

none of the above

Interdisciplinary care teams include Question 7 options: 1) insurers, providers, and patients 2) providers, patients, and billing staff 3) practitioners/providers, patients, and their family members 4) patients, administrators, and pharmacists

practitioners/providers, patients, and their family members

Interdisciplinary care teams include: insurers, providers, and patients providers, patients, and billing staff practitioners/providers, patients, and their family members patients, administrators, and pharmacists

practitioners/providers, patients, and their family members

The primary purpose of a realistic job preview is to Question 2 options: 1) evaluate an applicant's qualifications 2) highlight the positive aspects of the job 3) provide an applicant with a true picture of the job 4) provide information for current employees to encourage them to refer their peers to the organization

provide an applicant with a true picture of the job

A future-oriented job analysis Question 2 options: 1) reduces the number of job titles 2) emphasizes "any other duty that may be assigned" 3) requires managers to assess how duties and tasks may be restructured 4) develops more general job descriptions

requires managers to assess how duties and tasks may be restructured

Pfeffer's seven HR themes relevant to healthcare include HR metrics developing an HR brand using self-managing teams and decentralization developing a business strategy

using self-managing teams and decentralization

In a study of HR leaders in 1,000 organizations, what percentage reported they belonged to the executive team? 27 percent 37 percent 67 percent 74 percent

67 percent

A health system is building a new service line and must recruit applicants with a specialized and scarce skill set. Which compensation strategy would be most appropriate for this health system to ensure competent staffing of this service line? Question 9 options: 1) A second-quartile compensation strategy 2) A third-quartile compensation strategy 3) A first-quartile compensation strategy 4) Either a first- or second-quartile compensation strategy

A third-quartile compensation strategy

Which of the following refers to employment practices that take race, gender, or ethnicity into consideration in an attempt to promote equal opportunity? Question 10 options: 1) Affirmative action 2) Reasonable accommodation 3) Employment-at-will 4) All of the above

Affirmative action

Using a point system of job evaluation, which of the following is least likely to be used as a compensable factor? Question 5 options: 1) Educational requirements 2) Age and experience of the employee 3) Supervisory responsibilities 4) Mental stress

Age and experience of the employee

An interviewer asks an applicant for a social work position to describe a time when he had to give difficult news to the family of a patient. What is this kind of question called? Question 10 options: 1) A situational question 2) An experience-based question 3) An unstructured interview question 4) A realistic job preview question

An experience-based question

Which of the following is a form of alternative dispute resolution in which the parties agree to abide by the decision? Question 5 options: 1) Arbitration 2) Mediation 3) Due process 4) a and b

Arbitration

What are the five key roles of nurses? Diagnosis, prescribing, planning, strategic development, and evaluation Assessment, prescribing, planning, education, and evaluation Assisting physicians, diagnosis, planning, strategic development, and evaluation Assessment, diagnosis, planning, implementation, and evaluation

Assessment, diagnosis, planning, implementation, and evaluation

Which of the following performance appraisal methods is likely to reduce employee defensiveness and conflict? Question 2 options: 1) Ranking method 2) Graphic rating scale 3) Critical incident approach 4) Behaviorally anchored rating scale

Behaviorally anchored rating scale

Which of the following is an HR metric? Market share Cost per hire Profitability Competitive advantage

Cost per hire

Which of the following is not a primary role of a healthcare administrator? Coordinate care Deliver care Manage care Organize care

Deliver care

Which of the following is not a primary role of a healthcare administrator? Question 2 options: 1) Coordinate care 2) Deliver care 3) Manage care 4) Organize care

Deliver care

Which of the following types of discrimination is not covered under Title VII of the Civil Rights Act of 1964? Question 8 options: 1) Discrimination based on sexual orientation 2) Discrimination based on race 3) Discrimination based on religion 4) Discrimination based on national origin

Discrimination based on sexual orientation

True or False: Job descriptions are generally updated as job duties or job specifications change. Question 9 options:1) True2) False

False

Which physician practice model is most closely related to the combination of physician shortages, growth in the number of partially retired physicians, lifestyle considerations, and the increased number of female physicians? Question 8 options: 1) Solo practice physicians 2) Physician managers 3) Locum Tenens physicians 4) General practitioners as the only physicians in small rural communities

Locum Tenens physicians

Which of the following refers to indicators of what a job is meant to accomplish, how performance is measured, and expected levels of job performance? Question 3 options: 1) Performance standards 2) Performance criteria 3) Team-based appraisals 4) Performance improvement strategies

Performance standards

According to Bokhour and colleagues (2006), which of the following is not true about physician attitudes toward pay-for-quality performance programs? Question 6 options: 1) Physicians are concerned that some quality measures are outside their scope of control. 2) Physicians are more motivated by productivity-oriented incentives than by quality-oriented incentives. 3) Physicians believe that recorded data are often inaccurate. 4) The method of reward distribution affects the reward's power to motivate change. Previous PageNext Page

Physicians are more motivated by productivity-oriented incentives than by quality-oriented incentives.

Which of the following is a potential outcome of physician practice under a capitation arrangement? Question 3 options: 1) Physicians will provide too many diagnostic tests. 2) Physicians will provide too many unnecessary procedures. 3) Both a and b 4) Physicians will provide too few diagnostic tests.

Physicians will provide too many diagnostic tests.

Which of the following is not considered an effective nurse retention strategy? Question 1 options: 1) Using an effective selection process 2) Providing compensation that is well above market rates 3) Providing a good orientation program 4) Monitoring turnover rates in different departments

Providing compensation that is well above market rates

Which of the following is true about the use of reference checks for job applicants? Question 4 options: 1) Reliability tends to be low. 2) Reliability tends to be high because previous employers have had experience working with the applicant. 3) Reference checks are generally good predictors of job performance. 4) Reference checks are more valuable when the old and new jobs are different.

Reliability tends to be low.

True or False: The immediate goal of building a strong HR brand is to attract and retain the best employees.

True

True or False: Understanding the significance of HR management is as relevant to line managers as it is to HR managers.

True

True or False: The most rapid growth in the healthcare workforce has been in newer job categories. Question 1 options:1) True2) False

True2

True or False: Today's legal environment has created a need for more specific job descriptions. Question 8 options:1) True2) False

True2

On Friday afternoon you tell Nancy Penley, a computer analyst, that she must work overtime the next day. She refuses, saying that Saturday is her regular religious holiday and she can't work. Do you have the legal right to order her to work on Saturday? Question 9 options: A) Yes B) No C) Only if you are an online company involved in interstate commerce. D) Only if Nancy's religion is known to designate Saturday as their holy day.

Yes

Two male employees tell a sexually dirty joke. The joke is overheard by a female employee who complains to supervisor that this is sexual harassment. Is her complaint legitimate? Question 1 options: 1) Yes 2) No

Yes

The Equal Pay Act of 1963 allows employers to pay different wages to men and women who are performing substantially similar work. What are the three defenses for paying a different wage? Question 10 options: a bona fide merit system any factors other than sex a bona fide seniority system different level of ability and/or disability

a bona fide merit system any factors other than sex different level of ability and/or disability

A senior executive of a company is asked to sign a contract to prevent her from disclosing competitive information if she were to leave the organization at some time in the future. This type of contract is known as Question 7 options: 1) an employment-at-will clause 2) a severance agreement 3) an alternative dispute resolution (ADR) requirement 4) a noncompetition clause

a noncompetition clause

Flexible work schedules Question 9 options: 1) are most relevant to patient care positions 2) may reduce customer service 3) are uncommon among employees 4) allow employees to choose daily starting and ending times

allow employees to choose daily starting and ending times

Under the employment-at-will doctrine Question 1 options: 1) an employer may fire an employee at any time but must give the employee at least one week's notice 2) an employer may fire an employee but must provide written justification 3) an employer may not fire an employee for an immoral reason 4) an employee may quit a job at any time

an employee may quit a job at any time

The five steps of the ADDIE model of training are Question 7 options: 1) assessment, design, determination, impediment, expansion 2) analysis, design, development, implementation, expansion 3) analysis, design, development, implementation, evaluation 4) assessment, development, determination, impediment, evaluation

analysis, design, development, implementation, evaluation

The process of job design includes Question 10 options: 1) acknowledgment of the employee's unique skills 2) reduced flexibility in performing the job 3) appropriate professional guidelines 4) changing, eliminating, modifying, and enriching duties and tasks

changing, eliminating, modifying, and enriching duties and tasks

In hiring a physician practice office manager, a critical incidents approach to selection is best used for Question 8 options: 1) determining the financial skills required to do the job 2) determining how the manager needs to communicate with staff 3) checking references 4) none of the above

determining how the manager needs to communicate with staff

A privately owned nursing home hires mostly Hispanic women. The hiring manager believes that only Hispanic women could "fit in" and therefore does not hire anyone who does not meet this profile. This practice is likely to be Question 2 options: 1) permissible because of the employment-at-will doctrine 2) permissible because most of the local residents are Hispanic 3) discriminatory on the basis of national origin in violation of Title VII 4) permissible because the nursing home is a private company

discriminatory on the basis of national origin in violation of Title VII

The level of job dissatisfaction among nurses is Question 9 options: 1) lower when compared with other professional groups 2) about the same when compared with other professional groups 3) higher when compared with other professional groups 4) higher among male nurses Previous PageNext Page

higher when compared with other professional groups

Subordinate appraisal is most useful for Question 8 options: 1) evaluating the quality of performance data 2) learning about how peers perceive one's performance 3) organizations in which there aren't many managers 4) identifying managers' blind spots

identifying managers' blind spots

The free rider syndrome is likely to be associated with Question 7 options: 1) multisource appraisal 2) team-based compensation 3) self-appraisals 4) graphic rating scales

team-based compensation

An applicant for an office receptionist position is disqualified for further consideration because she wears a hearing aid and the hiring manager needs someone who has good hearing. Under the Americans with Disabilities Act, courts are most likely to rule that Question 6 options: 1) this action is not illegal because good hearing is an essential job function 2) this action constitutes illegal discrimination because the employer is discriminating on the basis of a perceived disability 3) this action is not discrimination because the applicant is openly admitting to a disqualifying disability by wearing a hearing aid 4) this action constitutes illegal discrimination because the applicant's hearing may be excellent with the help of a hearing aid

this action constitutes illegal discrimination because the employer is discriminating on the basis of a perceived disability

In assessing person-job fit, one is interested in learning Question 6 options: 1) whether an applicant has the knowledge, skills, and abilities to do the job 2) whether an applicant's beliefs align with those of the organization 3) whether an applicant will help the organization achieve its diversity goals 4) whether an applicant's method of work is consistent with the norms of the organization Previous PageNext Page

whether an applicant has the knowledge, skills, and abilities to do the job

Courts are likely to consider all of the following factors in determining whether hostile environment sexual harassment has occurred except Question 4 options: 1) frequency of the behavior 2) severity of the conduct 3) whether senior managers in the organization considered the behavior objectionable 4) whether the behavior interfered with work performance

whether senior managers in the organization considered the behavior objectionable