HD 380 Test 1

Which is an ancillary responsibility for managers?

* Attend ceremonial functions * Communicate with colleagues outside of their organization * Be on committees for other organizations

A leader is all of the following

- has a long-range perspective - does the right thing - challenges the status quo

In any organization, a dynamic interplay exists among all of the following

- situational factors - management orientation - staff behaviors and attitudes

The _________time rule is derived from the principle developed by Vilfredo Pareto, a nineteenth-century Italian economist who analyzed the distribution of wealth in his time.

80/20

Give three examples of flawed managerial styles and define their attributes.

Arrogant - " I know it all so my staff need me" to make all the decisions. Narcissist - Manipulates staff & others for own self-interest. Get's talented staff to come up with ideas and assumes the credit. Micromanager - Over invested & over involved in other people's work

Ways to prevent groupthink include all of the following

Encourage considering several options before the group makes a decision. Encourage members to express reservations in they have them. Establish the ground rule that ideas are to be based on their merit, not on who presents them.

Which element is part of a possible format for proposal writing?

Evaluation Budget Summary Statement

Although strict leadership is generally desirable, certain leadership styles are realistically more responsive to the needs of a highly trained professional staff and more conducive to productivity in human service organizations. T F

False

Competent leaders are fully satisfied. T F

False

Effective managers maximize the use of command language and minimize the language of persuasion and request

False

Effective managers maximize the use of command language and minimize the language of persuasion and request. T F

False

Effective managers tend to be similar in nature and character T F

False

Even as managers expect high performance, at the same time, they are idealistic) T F

False

Some would consider a meeting a failure if considerable conflict took place with resolution.

False

Human service managers carry on brief and personal conversations with people outside their own immediate chain of command to_____________________.

Feel the pulse of the organization

A manager is all of the following

Has a short-range perspective Does things right Focuses on structures and systems

_______________evolve as staff change

Leadership styles

All organizations require effective managers who can do all of the following EXCEPT

Look for advancement

_____________ managers use a participative style, although being directive is more appropriate for the situation

Misleader

Follow-through and monitoring are not part of the___________ management framework

Oblivious

If a problem is complex and requires staff with different types of knowledge and experiences, then a _______________________is appropriate.

Participate leadership style

Compare and contrast the three styles of leadership

Participative Directive Delegative

Which element is NOT part of a possible format for proposal writing?

Program initiation

All organizations require effective managers who can do all of the following

Set general directions Inspire staff Be accountable for organization's achievements

Ways to prevent groupthink include all of the following EXCEPT

Talk with people who are part of the deliberations, including knowledgeable people outside the organization who can suggest other options and ideas.

_________________ feel like supplicants when asking for colleagues' support.

The Loners

__________fail to allow responsible people the freedom and autonomy to do their jobs.

The micromanager

Delegative leadership style:

These managers derive considerable satisfaction from giving decision-making responsibilities to their staff. If they participate in the decision-making process, they are comfortable in assuming no more authority than other members of the group.

Directive leadership style:

They must assume personal responsibility for making major decisions and then act as a taskmaster to get things done. Although they may occasionally ask questions or allow limited dialogue, there is no doubt that the decision is essentially and primarily theirs. They prefer to "take charge." They see themselves functioning as an orchestra conductor, calling on staff to harmoniously achieve a desired result.

Participative leadership style:

They present ideas and invite feedback from staff. They want to retain final decision-making authority, but they also want their employees to suggest alternative solutions.

________________is a key ingredient affecting leadership style.

Time pressure

It is a good idea to hold a meeting when all of the following conditions exist:

To share concerns or clarify an organizational issue. To provide training or use the session for questions and answers. To coordinate activities of various units.

An effective time management diagnosis by a manager could consist of a "time study", selective evaluation and determination of major responsibilities using an "ABCD" list. T F

True

An organization's size and structure can influence the choice of leadership styles. T F

True

Creating a meaningful work environment is a skill that the effective manager must have in order to successfully progress within the organization. T F

True

Effective managers persist in accomplishing goals even in the face of setbacks. T F

True

Goals should inspire all those associated with the organization to want to move towards a desired end point. T F

True

Listening is an essential but undervalued managerial skill. T F

True

The leader sets the pace for high performance standards and then expects staff to carry out assignments competently. T F

True

The primary purpose of charmer managers is gaining personal acceptance from staff

True

The primary purpose of charmer managers is gaining personal acceptance from staff. T F

True

These attributes, referred to as emotional intelligence, are identified as self-awareness, self-regulation, motivation, empathy, and social skills. T F

True

To be effective, managers must exercise flexible leadership.

True

To be effective, managers must exercise flexible leadership. T F

True

Without patronizing their staff, effective managers clarify what the work is intended to achieve, why it needs to be done in a particular manner, and what constitutes successful performance. T F

True

It is a good idea to hold a meeting when all of the following conditions exist EXCEPT:

You need the expertise or advice of a specific individual.

Effective managers allocate significant time and effort to developing a network of cooperative relationships among the people they feel are needed to satisfy their________.

agendas

Managers need to combine ________based on circumstances and the skills of the staff.

approaches

Directive leadership is described as managers

assume personal responsibility for making major decisions

A manager is all of the following EXCEPT

challenges the status quo

Effective managers are intolerant of_________________.

complacency

Effective managers know that the most challenging part of the proposal writing is not the writing itself, but____________________.

conceptualizing the proposal project

A ________________is a solution that everyone can live with—one that does not violate any strong convictions or needs.

consensus

Which management style would need to be implemented and utilized if staff is inexperienced, feel reluctant to take on additional responsibilities, require structured and unambiguous assignments, or resist making decisions

delegative management style

A ______________works best when staff are highly self-motivated and need little direction.

delegative style

A leader is all of the following EXCEPT

focuses on structures and systems

Effective managers evidence an outstanding ability to_________________.

get things done

One of the main attributes of a good _______________is the ability to continuously pose targeted questions that help the group with its decision-making process.

group leader

What are some factors that make one leadership style more appropriate than another?

if you have a staff that is well-educated, experienced, an intelligent than you would use a Delegative Style If you have a crisis situation you would use a Directive style to lead through it. If you had a staff that worked well with motivation then a Participative Style where they had a stake hold in the decision-making process

Meetings should be called to deal with essential important matters that cannot be handled on a one-to-one basis. Do not use them to conduct ________________while others in the group are passive observers.

individual supervisory conferences

In any organization, a dynamic interplay exists among all of the following EXCEPT

leadership style

The problems an organization deals with may affect

leadership style

Research has shown that one of the most important aspects to employees regarding their work is that it is ________________.

meaningful

Managerial leadership can be greatly influenced by the way staff responds to

organizational tasks and decision making

If a problem is complex and requires staff with different types of knowledge and experiences, then a _______________________is appropriate.

participative leadership style

Social entrepreneurs are all of the following EXCEPT:

passive

In some instances, it is necessary to devise instruments, called________________, to measure results.

performance indicators

Human service managers, like those in the corporate world, often do not completely_______________.

plan their days

Participative leaders emphasize______________.

relationships

Effective managers are continuously conducting___________________.

self-appraisals

A positive flow of information is the result of an attitude that respects people for their ideas and that views information not as a ______________ but as a tool for accomplishing the organization's important work.

source of power

The purpose of the _________________is to define a problem and to explain precisely what your organization

statement of need

Managers must discern how their ___________can heighten the organization's

strengths

Which is NOT an ancillary responsibility for managers?

take clients out to dinner

The only thing managers have in common is

the ability to produce results based on their leadership abilities

Waulina T. is continually thinking about_______________________.

the future of the organization

Effective managers are continuously working to help their organizations grow and change to meet new situations and to focus their members on_______________.

the most significant issues

Human service entrepreneurs obtain satisfaction from all of the following EXCEPT:

the work of others

Effective managers truly care about _________________.

their employees

Faced with an ongoing demand on their time, effective managers should give special attention to __________________________.

time management

Discuss some of the traits of the effective manager

• Inspire - Staff to "grow" into the roles necessary to make the Organization effective, adaptable & productive. • Trust - Staff and want them to take on decision making & delegated responsibilities. • Flexibility & Be Flexibility & Be Relationship focused. • Future oriented formulate a vision • Treat staff with Dignity • Engender Trust from their own Integrity

Discuss why a manager should or should not call a meeting? Give specific examples.

•Complex issues requiring multiple perspectives & expertise. •Reinforce mission of Agency by connecting to staff. •Training & communication to multiple people w/same info. •Public recognition for work "well done" - Moral booster. •Team or group work