Healthcare Management Student Made Quizzes

Electronic media (e.g. radio and television), internet job search engines, and internal postings are all outlets for which of the following?

Advertising

Which of the following is used to target candidates and generate interest and has various modes?

Advertising

"Tell me about a time when things did not go according to plan and how you resolved the issue"? This is an example of which of the following

Behavior-based questioning

What type of interview technique focuses on the candidate's response to questions that yield insight into actions that were taken in previous scenarios?

Behavioral-based questioning

Environmental factors have an impact on the performance and availability of human resources. Declining amounts of health care workers is one of these environmental factors. How does declining amounts of health care workers impact human resources?

Changes in recruiting and staffing specialized services

Some environmental factors that may influence a business's ability to ensure that qualified and motivated people are available to run the operations are:

Competition among healthcare workers and a decrease in demands for salary changes across professions and positions

All of the following contribute to worker shortages in HSOs except:

Competition amongst HSOs

Which of the following is NOT a function of human resources management?

Completing daily task checklists of employees

What are three forces that impact human resource management?

Declining reimbursement, external pressure on health service organizations, increasing competition among health service organizations

Which of the following environmental forces is most closely related to the following impact: HSO's have less resources to recruit, compensate, and develop their workforce.

Declining reimbursements from government payers

Which is NOT considered one of the key environmental forces that affect availability and performance of human resources in health service organizations?

Decreased availability of healthcare supplies

Which of the following would not be a key function of Human Resource Management?

Develop and maintain oversight of operations within the Health Service Organization (HSO)

The responsibilities of 'job analysis, prices jobs, check applicant references' during the recruitment process belong to whom?

HR Staff Person

According to the population's needs for health and medical care, as older adults require more health services, what is required of HSOs as a result?

HSOs will require more health care workers to care for the increasing volumes of patients served at their facilities.

Employee retention functions include key activities that address all of the following EXCEPT:

Management

Environmental factors that affect the availability and performance of human resources within HSOs are as follows: Declining reimbursement, declining supply of workers, increasing population needs and competition among HSOs, and external pressures on the HSOs. What is the result or impact on human resources management of declining reimbursement?

There are less resources to recruit, compensate for, and develop within a workforce.

Why do employers use behavioral-based questions when interviewing a potential candidate?

Yields important clues about the candidates attitudes and behaviors in past situations, their experiences in dealing with complex and difficult situations, and how they respond to questions under pressure

For every position established for the HSO there needs to be an estimated number of staff members needed to carry out the responsibilities based on:

both future and present target date

Which of the following environmental forces affect health services organizations (HSOs) with less resources to recruit and develop workforces?

declining reimbursement

This type of advertising exceeds costs of filling position vacancies but is necessary when recruiting highly specialized positions:

headhunter

_______ is necessary to define the required knowledge, skills, responsibilities, training, experience, certification, and line of reporting for a specific job?

job description

What is the impact of the force of declining reimbursement?

less funds to recruit, compensate, and develop workforce

If a candidate for a job is being interviewed by potential peers which type of interview is being conducted?

structured interview

Which of the following is associated with employee retention?

training and development

Job analysis involves identifying..

unique responsibilities, duties, and activities specific to every position in the HSO

Which of the following is true regarding job descriptions?

-Allows prospective employees a means to evaluate the "fit" between the position and their skills -Defines required knowledge, skills, responsibilities, trainings, and experiences required for the specific job

What are the key environmental forces that affect the availability and performance of human resources?

-Declining reimbursement -Declining supply of workers -Increasing population need -Increasing competition among HSOs -External pressure on HSOs

What should be listed in a Job Description?

-General purpose of position -Employment qualifications -Essential job functions -Other job expectations -Working conditions

Which of these answer choices best describes job analysis?

-Involves identification of unique responsibilities, duties, and activities specific to every position in the HSO. -Clear statement that reduces the conflicts and confusion within the organization -A statement that is necessary to clarify individuals responsibilities and critical to avoid duplication of tasks and responsibilities across positions.

Performance appraisals are helpful to management and employees in the following ways:

-The manager can compare absolute as well as the relative performance of staff -Together, the manager and employee can determine a plan for improving performance if such improvement is needed -Together, the manager and employee can determine what additional training and development activities are needed to boost employee performance -The manager can use the findings to clarify employee desires to move up to higher-level positions and/or expand responsibilities -The manager can document performance in those cases where termination or reassignment is necessary -The manager can determine adjustments to compensation based on performance -The manager can determine promotional or other advancement opportunities for the employee

What are the 2 major domains of key functions of human resources management?

-Workforce planning/recruitment -Employee retention

what are the purposes of workforce planning?

-has implications on preparing budgets -essential for anticipated patient service volume -takes into account current, retiring, transferring staff

What are the key functions of human resources management? - Workplace planning/recruitment

-job analysis -workforce planning -job descriptions -recruitment -selection -negotiation -hiring -onboarding

What are the key functions of human resources management? - employee retention

-relations & engagement support -training & development -compensation & benefits -employee assistance programs -performance assessment processes -union labor relations -leadership development -employee suggestion programs

What are three primary reasons that health service organizations are only as good as their employees?

1. HSOs are service organizations that provide a service that is needed and/or desired 2. HSOs are highly specialized service organizations that provide a range of specific services 3. Variety of services provided and the fact that specialized staff provide only specific "pieces" of the overall service, health care workers from different departments and units must work together to provide comprehensive service

1. Final candidates for a job position are invited to come to the organization and interview and spend time with the management, staff and others. This is important for two reasons, the first reason is to enable the organization to assess the candidate firsthand and verify their knowledge and skills. What is the other reason?

Enables the assessment of the candidates fit and compatibility with the organization and the staff

Which of the following is the correct definition of the environment for an HSO?

External space beyond the organization

Which department works with managers to determine appropriate employee relations activities, and typically, results in the establishment of cross- functional committees to spearhead efforts?

Human Resources

What is the purpose of employee relations and engagement efforts?

Identify and address the needs of employees so that they are satisfied

What must an offer of employment letter specify?

Includes position, start date, associated salary & benefits

Increasing population needs has what type of impact on human resource management?

Increases volumes of patients and workload for HSOs

Which of the following is not a related task for the employee retention function?

Job analysis

The impact of declining reimbursement has led to

Less resources to recruit, compensate, and develop workforce

Which of the following types of analysis are human resources staff utilizing to identify employee needs, factors driving employee satisfaction, and factors that lead to employee retention?

Predictive Analysis

Each support staff's ability to handle a minimum number of accounts or records per day becomes the basis of estimating current needs is also called what?

Ratio method of determining need

Job analysis involves identifying which of the following?

Responsibilities, duties, and activities specific to every position in the HSO

Which of the following is NOT a key function of human resources management?

Scheduling patient appointments

What have HSOs engaged in when trying to outperform their rivals?

Service competition and price competition