HGMT 201 Final Multiple choice questions
Tourism is responsible for how much of the total carbon emissions? a) 2% b) 5% c) 100% d) 8%
d) 8%
What percentage of tourist destinations have introduced restrictions on travel since Covid-19? a) 67% b) 74% c) 83% d) 96%
d) 96%
What is a benefit of opening a pop up restaurant? a) Beneficial for new chefs b) Low costing c) Experimentation d) All Of The Above
d) All Of The Above
Which of the following statements are TRUE? Depression of the 1930s. b) Since many common tourist destinations are close to the poverty line already, a prolonged stop in international tourism can lead to a significant increase in the poverty rate. c) We see that the collapse in tourism may affect almost nine million people who are directly employed in the tourism industry, and 23 million if we include those whose market is mainly the tourism industry. d) All of the above
d) All of the above
How are hotels affected by less human labor and more technical labor? a) Hotels can hire more guys than girls to work b)Hotels are more crowded and have slower service c) Hotels have a higher risk of spreading covid 19 d) Hotels grow more by using the labor money to upgrade their hotel features
d) Hotels grow more by using the labor money to upgrade their hotel features
What is not a way to reduce energy used at a hotel? a) Turning off lights when leaving a room b) Changing the settings on washing machines c) Adjusting thermostats d) Washing dirtied items with hot water
d) Washing dirtied items with hot water
How much did Pepper, the robot designed by SoftBank Robotics, cost? a.$30,000 b.$18,000 c.$1,800 d.$300
$1,800
According to logwoods international, what is the % of future vacation car trips? a. 26% b.74% c. 50% d. 65%
74%
What is the % of local business at the Waldorf Astoria Beverly Hills in California? a. 55% b. 20% c. 85% d. 70%
85%
According to a study done by Uswitch, which tourist attraction was rated as being the most eco friendly? A) Walt Disney World B) The San Diego Zoo C) The Eiffel Tower D) Niagara Falls
A) Walt Disney World
What is an example of improving a hotel's social media brand? A) Having an memorable user handle B) Both A and C C) Having a link to the hotel's website in the bio D) Posting once every two weeks
B) Both A and C
Which one is not an example of contactless payment in a restaurant? A) Apple Pay B) Cash C) Samsung Pay D) Venmo
B) Cash
The 'M' in the acronym THEME stands for... A) Marketing B) Memorabilia C) Money D) Management
B) Memorabilia
While this new system has been in the restaurant industry for a few years now, it has started to become more noticeable and more widely used during COVID-19 A) Greaseless Fryers B) Online Table Reservation System C) Beepers/Pagers D) Potato Slicers
B) Online Table Reservation System
Technology has a ____________ affect on the hospitality industry A) no B) Positive C) Negative
B) Positive
Speakeasies originated from what era? A.) Progressive Era B.) Prohibition Era C.) Revolutionary Era D.) Reconstruction Era
B.) Prohibition Era
What can you use QR codes for in a restaurant? A) to use the restroom B) to find your friend in the restaurant C) to look up the restaurant's online menu from your phone D) to play games when you're bored
C) to look up the restaurant's online menu from your phone
When were in-room telephones first offered in hotel rooms? A. 2020 B. Early 1700s C. Late 1800s D. Early 2000s
C. Late 1800s
What is a benefit of having an "Instagrammable" hotel? A) It allows the hotel to engage with guests in a creative way B) People have another source for information C) Advertising is completely free D) All of the above
D) All of the above
What is the purpose of having a theme? A) Set apart from competitors. B) Increase sales. C) Entertain and educate guests. D) All of the above.
D) All of the above.
What is the newest form of technology added to Walt Disney World? A) magic bands B) the mono rail C) Finger Scanner D) Facial Recognition
D) Facial Recognition
Speakeasies have become more popular due to all of these except A.) Historical significance B.) Appealing aesthetic C.) Illusion of secrecy D.) Advertisement
D.)Advertisement
What is the term coined by Masahiro Mori describe the feelings of anxiety and uneasiness people feel when they see hyper-realistic robots. a.Uncanny Valley b.Uncanny Graph c.Anxiety Threshold d.HRFP, human facial recognition point
Uncanny Valley
Which space tourism pioneer is the CEO of Space X and Tesla Automotive Company? a) Elon Musk b) Richard Branson c) Jeff Bezos d) Bill Gates
a) Elon Musk
What is the most effective form of advertisement for a pop up restaurant to gain profit/customers? a) Social Media b) Newspaper Ads c) Outside Flyers d) Radio Ads
a) Social Media
Which kind of technology is used to detect appliance malfunctions in the lodging industry? a. Predictive Maintenance b. Online Reputation Management c. Mobile Check-In/Out d. Maintenance Malfunction
a. Predictive Maintenance
Disney operation would be the what company in the world by sales? a) 27th largest question b) 35th largest c) 20th largest d)40th largest
b) 35th largest
How did Disneyland replace room keys? a) Mobile app b) Wristbands c) Facial recognition d) Robots
b) Wristbands
Using technology for customer service improves what? a)cleanliness and organization b) communication skills and guest satisfaction c)number of people working and salary d)the amount of food and drinks that are served
b) communication skills and guest satisfaction
What is NOT a factor that affects customer incivility? a)giving the wrong keys to a guest b)hotel bathroom showers have installed shampoo, soap, and conditioner dispensers c)guest is paying a high price and the room is small and not clean d)hotel WIFI is not running as smoothly as they would like it to
b) hotel bathroom showers have installed shampoo, soap, and conditioner dispensers
What is one thing food chains must consider when placing their business on a college campus? a) number of students. b) the taste and quality of their food. c) the student's tuition. d) how much extra time students may have.
b)the taste and quality of their food
Disney employs about how many salaried chefs who are responsible for the food menu and keeping up to date with restaurant development? a) 180 b) 300 c) 290 d) 100
c) 290
How does a hotel utilize Virtual Reality? a) Integrate virtual assistants into the room. b) Mobile room keys. c) Allows a guest to tour the hotel and surrounding area, all online. d) Allows guests to play games in their lobby.
c) Allows a guest to tour the hotel and surrounding area, all online
Which space tourism pioneer is the owner of Blue Origin and former CEO of Amazon? a) Elon Musk b) Richard Branson c) Jeff Bezos d) Bill Gates
c) Jeff Bezos
While restaurants were closed during COVID-19, not only did some establishments invest in renovations, they also invested in: A) New Equipment B) New Automatic Doors C) New Air Purification Technology D) New Delivery Vehicles
c) New Air Purification Technology
Why do people veer more towards third-party properties, such as Airbnb? a)it is less kept together and gives an at-home feel b)guests have more interactions with owners and property workers c)properties often have the local culture and living style incorporated; i.e. decor style d)owner is disorganized and causes difficulty in booking a stay
c)properties often have the local culture and living style incorporated; i.e. décor style
What is a large data plan used for in the lodging industry? a. Adjusting rate plans b. Creating marketing segments c. A and B d. None of the above
c. A and B
What choice does the food chain franchiser have to make when placing their chain on a college campus? a) if they want to go through the waiting and the cost of placing their food chain on campus. b) the type of food they will sell. c) the location of their food chain. d) all of the above.
d) all of the above.
Where is the Bean located? a. Arizona b. ULL campus c. Seattle d. Chicago
d. Chicago
What is the closest "instaworthy" location near ULL? a. Lafayette sign b. gum wall c. the bean d. Cypress Lake
d. Cypress lake
